NorthStar Alarm Services, LLC

Mr***, We are sorry to hear about your desire to cancel your services with NorthStarWe understand that you have moved and sold the home where the system was located atUpon reviewing the account we are showing that you spoke with one of our account managers on 7/11/and that based on
your move they had authorized that once you sent in a written notice of cancellation that your account would be closed in days so long as there was no balance owed on the accountI am not showing that a written notice of cancellation was ever sent in and therefore the account remained openI am happy to use your notice here as that written notice and to set the account to cancel days from now per your previous arrangement, you would need to contact our billing department to pay off the months that are currently past due and once that is completed the account will be cancelled in full and you will be under no further obligation to NorhtStar. Warm Regards, NorthStar Alarm LLC,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely, I have sent payment via my bank today and should reach them on or before the 20thThis matter will remain open since I have mailed them a copy of my written notice of cancellation and have yet to receive a replyWe shall see
*** ***

Complaint: ***
I am rejecting this response because: Hi Aaron,Thank you for your counter offerI feel like NorthStar is running business un-ethically and would not like to do business with you any moreAgain, I am not interested in continuing service with you and would like this to end and not effect my credit.
Sincerely,
*** ***

Ms***, First, thank you for your businessWe will honor your request to cancel your account effectively immediatelyOnce we cancel the account there is no further responsibility for you to pay the next daysPlease allow 5-business days for the account to
canceled. Sincerely, NorthStar Alarm

Mr***, We are showing that the account holder has been in contact with our customer care department recently and they have gone over the early termination fee in order to cancel the account.Once that payment has been made the account will be cancelled and they will be under no further obligation to NorthStar. Warm Regards, NorthStar Alarm LLC,

Ms***, NorthStar will accept your payment of $162.76, and cancel your agreement earlyThank you for being a valuable customer.Sincerely, NorthStar Alarm

Mrs***, I am sorry to hear about the problems that you have experienced to this point with NorthStar Alarm We want to make sure that you are not being charged by two companies however, If you could contact your previous company and ask them for a "Final Bill" and send that to us we
will be able to review your account in regards to potentially paying off your remaining balance with that company If you do get that information please send a copy of it to ***@northstaralarm.com and we will be able to get it processed and reviewed for youIf you have any further questions or concerns please feel free to let me know and I would be happy to further assist you. Best regards, Aaron

Mr***, We are sorry to hear you are unhappy with NorthStar's serviceThe reason your contract extended is because you did not submit a written notice of cancellation at least days prior to the end of your initial contract termI have received the history of your account, and it
appears you have experienced some difficulty with the cost of the serviceWe would be happy to discuss ways to make our service more affordable with you and repair or replacement of the equipment you say is falling apartThere is always an easy solution to these issuesPlease contact our Customer Care department to discuss. Warm regards, NorthStar Alarm Services, LLC

Dear Ms***, I am sorry to hear that you have experienced some confusion in regards to the length of your agreement with NorthStar. I was able to review your account in regards to the agreement that we have on file in addition to what you mentioned about the extension that we are
showing was done on your account. While we are showing that the work was completed and that we did install a new upgraded cellular unit in your home at no additional charge to you, we can see where the confusion with the paperwork may have happened. We have record of that upgrade taking place on August 5th of last year and have a test signal being sent through confirming that the system was updated. Upon further review, we WILL cancel the extension addendum that was done on your accountHowever, we will continue to provide you with service for the remainder of your initial agreement with us, at which point your agreement with NorthStar will end and your Monitoring services will be closed per your request on 5/27/Additionally, if you are interested in staying with NorthStar I would be happy to set you up with a reduced rate of $24.99, which would take effective immediately. We could get that discount set up on our shortest agreement length which is months, and that rate would be guaranteed If you have any further questions, please feel free to let me know and I would be happy to further assist you.Sincerely,Northstar

Mr***,NorthStar would like to thank you for your years of businessWe apologize for not disclosing the time frame in which you need to notify you before the auto-renewal startsWe will cancel your account effective immediatelyPlease allow 5-days for your account to reflect the
changes.Sincerely,NorthStar

Mr***, We apologize for the frustrationYour account will be cancelled effective today. Best regards, NorthStar Alarm Services, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Mr***, We have reviewed your account and determined you agreed to a 42-month extension of your original contract in May of It appears you are attempting to purchase a new monitoring service through a provider other than NorthStarWe reached out to you on June 20, because we
received a signal that your panel was being tampered withYou told us that you were attempting to switch providers and had forgotten that you had two years left on your current contractYou then told our employee that you would cancel the service with the new provider and call us backWe are sorry that you wish to change providers, and would like to continue to provide you with our service as a valued customerHowever, if you wish to change providers, you are responsible for remaining contract with NorthStarIf you would like to change providers, you must pay the remaining term on your contract in order to cancelSome providers will pay this for youWe suggest you contact your new provider to discuss your optionsOtherwise, your account will cancel in November of 2019, if you provide a written notice of cancellation to us at least days prior to that cancellation date. Warm regards, NorthStar Alarm Services, LLC

Dear MrP***, I am sorry about any misunderstandingsWe have to receive the written notice of cancellation at least days before the end of any initial or renewal termHowever, because of your situation we will accept your written request and cancel your account days from when we
received it, August 31, Therefore, no further payments are due. Sincerely, ?Melanie J***Customer Care Manager, NorthStar Homep:*** | f:***e:***@northstaralarm.com | w:www.northstarhome.com |

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you for addressing my complaint. I would like to accept your offer of months credit on both my account and my mother’s account. Maybe when her contract is up with MONI we can move it back to Northstar. Please mark as RESOLVED
Sincerely,
*** * *** ***

Ms***, NorthStar is sorry to hear that you have elected to change to a new company ***We reviewed your account in regards to when you first started with NorthStar and have not seen any mention from you previously about confusion you mention in the complaintIf NorthStar was made aware of
any of that information previously it would have been something that was addressedIn regards to your current request for cancellation, as you mention in the complaint you have signed up with a new company *** who is now providing you service. Most reputable alarm companies will assist new customers with paying off their previous servicesWe would be happy to send a final bill to both yourself as well as *** to see if the balance remaining on your agreement is something that they are willing to cover. If *** is unwilling to cover that balance and will elect to cancel your account I would be happy to review whatever offer they made to you to see if it is something that NorthStar can match or potentially beatWarm Regards, NorthStar Alarm Services LLC,

This customer's account was cancelled effective November 29, He sent a check for $in October of 2015, but that amount only covered his charges through June of Customer's account is delinquent for July, through December, 2016. Sincerely, NorthStar Alarm
Services, LLC

Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID ***, and find that this resolution is satisfactory to me dependent on the date of cancellationPlease confirm the date the contract will be cancelled and when final payment is due
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I don't think you understand my complaintThe North Star representative told me there was no contract and it was only a work order for a necessary update on the systemThis was a lieWhether the system needed to be updated I don't knowBut he used that as a reason to trick me into another contractI did not agree to another contractI was misleadHe said it was only a work order for the service that my system supposedly neededHe never mention the work order was also a contractThis was very dishonestI am old and trusted this young manHe blatantly lied about it being only a service and for me to sign for the work he had just done. You're not understanding my complaintThis service man from North Star told me the paper I was signing was only for the serviceHe said It was a necessary service and Im not sure if that was trueI trusted himHe said there was no contract involved and it was only a paper for the service performedThis is deceitful and not good business practiceI was not planning on keeping the system and would have not knowingly signed a new contractHe lied and had me sign the service order which turned out to be a contract and not a service order.I will not continue to pay a company that does business like thisI will put a stop payment on my bank account to stop you from withdrawing money frim my accountYou can send me to collections and I will hire a lawyerThis north star service man used the service as an excuse to trick us into another contract.
Sincerely,
*** ***

Dear MrW***, If you called and stated you wanted to cancel or sent us your request to cancel on or before May 12, and can provide me with documentation showing this we will cancel your account. Sincerely, ?Melanie J***Customer Care Manager, NorthStar Homep:*** | f:***e:***@northstaralarm.com | w:www.northstarhome.com |