NorthStar Alarm Services, LLC

***, I am sorry to hear about the problems you have experienced to this point with Northstar Alarm After reviewing your account I am showing that a check was mailed out to you on 10/5/ The check number is #*** and the amount is for $***. If you have any other
questions or concerns please let me know and I would be happy to further assist. Best regards, Melanie

Mr***, I understand your frustration regarding the renewal period, however it was something that you agreed to when you signed the original agreement with Vision I was able to review some more information regarding your account and the length of renewal that you are in, I will go ahead and approve for that renewal length to be lowered from the current months down to months If at the end of those months you are still wanting to cancel you will need to contact NorthStar at ###-###-#### at least days prior to the end of that renewal for the cancellation to be processed at the end of the new renewal period. If you have any other questions or concerns please feel free to let me know and I would be happy to further assist you. Best regards, Aaron C***Customer Care Supervisor, NorthStar Homep:###-###-#### | f:###-###-####e:***@northstaralarm.com | w:www.northstarhome.com |

Dear Ms***, We apologize for the issues you had with the cameraThe contract you signed explains that your agreement would automatically renew for months if you did not submit a Notice of Cancellation prior to the renewal date, in writingThat said, we are cancelling your account
todaySomeone will be reaching out to you to make arrangements for final payment. We have appreciated your business. Warm regards, NorthStar Alarm Services, LLC

We are sorry for the confusion Ms***, but the contract term is not an optional part of the contractYour signature at the bottom confirms you have read and understand the terms you are agreeing toYour signature on the contract creates a legally binding agreement. Warm regards, NorthStar Alarm Services, LLC

Dear Mr***,NorthStar has cancelled your auto renewalThank you for your business.Sincerely,NorthStar Alarm

Dear Ms***,NorthStar has recently been in contact with you in to handle your system issuesIn regards to the missed appointment, we would like to apologize as text message to the technician did not go through to his phoneHowever, according to the technician who visited your house today we
were able to solve the problems associated with your serviceWe would like to thank you for your continued business and if you need anything please feel free to contact our service department at 844.822.7827.Sincerely,NorthStar Alarm

Mr***, Your name has been removed from the account per the request of ***That has now been finalized. Best regards, NorthStar Alarm LLC,

Mr***,You will not be charged any longerIf you are we will gladly refund you.Sincerely,NorthStar Alarm

I still rejected the responseTo my understanding the system worked with all phone companiesThey didn't say it wasn't compatible with a specific companyMy contract includes the use of the cameraI require the cameraThe company still hasn't sent a technician out to very what the problem really is or offered to replace the camera that the customer service rep said was out of dateThe company hasn't done everything they could possibly do to correct the problemAlso the only reason why they are trying to give me a refund per month is because I put a complaint in with the Revdex.comThey weren't willing to do anything with very poor customer serviceI am not satisfied with the companies response and to blame me for switching phone companies is a problem as wellI am within my rights to switch phone companiesThe alarm system company should have said they weren't compatible with that phone companyI know I wasn't the only one who has this phone company and the others got treated the same way and just didn't complain.
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Mr***, In order to prevent the auto-renewal of your contract for an month term, you must provide a written notice of cancellation at least days prior to the cancellation dateYour account was set to auto-renew in December of 2016, but we did not receive your notice of
cancellation until February of 2017. As an accommodation, if you will bring your account current, we will accelerate the cancellation date of the account to September 30, 2017. Warm regards, NorthStar Alarm Services, LLC

Complaint: ***I am rejecting this response because:Sincerely,*** ***
Aaron thank you for cancelling this contract. However, as I was told by several of your customer service representatives, I would be entitled to my money back, from Northstar, since I have been double billed by Northstar and Monitronics, both for $49.99. Also, can I receive this information in writing and/or invoice, as a resolution to this matter, so that I can present this to my bank, to prevent any further automatic deductions from this company? I have been billed $49.99, since August and as recent as October 21, 2015. This is also due to no service ever being rendered for the payment: no police permit - unable to dispatch police to the alarms that did go off - the payment was supposed to have stopped from Monitrics, according to Seth and customer service, since August, 2015. Again, I do thank you but I would like my money back, as promised

Ms***, NorthStar Alarm Services is sorry to hear about your recent health issuesIn this scenario, we will honor your request to cancel and will settle your account for half of the balance owedWhich would be $Please let us know if this is an acceptable
solution.Sincerely,NorthStar Alarm Services

Dear Ms***, We are sorry that you are unhappy about us selling your account to ***We are going to do everything in our power to remedy the situationPlease allow us a few days to work with *** to see if we can get it back under our monitoring service, as they own the
account at this point in time. Sincerely NorthStar Alarm

Complaint: ***
I am rejecting this response because: The money has not posted to my account
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Ms***,After further research we have located the call where you verbally extended the agreementIt is attached for your listening convenienceAdditionally, we have spoken with the vivint and they are willing to release you from your new contract with themI'd be happy to look at possible discounts or upgrades to your existing NorthStar system in order to get you an updated system. Thank you for being a valued NorthStar customer.Sincerely,NorthStar Alarm

***, I was able to review your account again today and I can see that you were contacted by one of our field service technicians and at your request the time to come and resolve the problem have been rescheduled I am showing that they are going to work with you on getting a time to come to your home and do the needed repairsIf you have any further questions please let me know. Thanks, -- Aaron

Complaint: ***
I am rejecting this response because: The second phone number was on fileIt is in the contractI couldn't have informed Northstar, I was not aware you were assigned the contractThe attorney says email is not a viable resolution of a contract dispute, we should have been notified via mailAnd again, this agreement clause is not viable as we were not given equal rights in the clause. You reply did not address any of thisHave your attorney set up a court date and we will be thereI want to be notified via mailNOT email or phone.
Sincerely,
*** ***

Mr***,Thank you for your business, we apologize for the troubles you have had with your serviceFor your troubles, we would like to give you a free service ticket or system move and get you up and running againIn our system notes, it has been stated that you are moving to a new location
Normally we charge $for a move, but we will do that for free and get you a new panel upgradeAlso, because of your troubles we would like to offer you a lower monthly rate of $from your $Please give us an opportunity to make this a better situation for you. Sincerely,NorthStar Alarm

Complaint: ***
I am rejecting this response because: we did not sign a contract with NorthStarThe cancellation policy is unethical and predatoryI have requested that the account be cancelled immediately and was told the current balance was 264.95.
Sincerely,
*** ***