NorthStar Alarm Services, LLC

[redacted] , I am sorry to hear that you have experienced problems in regards to the billing on your account I was able to review the account in regards to the change of the monthly rate I am showing that on your original agreement it was for $ [redacted] plus any applicable taxes and fees The reason that the monthly amount recently changed was because your account is not being charged tax based on where you live However, I have gone ahead and adjusted your account so that your monthly rate will be $ [redacted] after the tax is applied going forward If you have any other questions or concerns please feel free to let me know and I would be happy to further assist youBest regards, Aaron C***Customer Care Supervisor, NorthStar Homep:###-###-#### | f:###-###-####

Mr***,NorthStar would like to thank you for your business, we are sad to see you leaveWe will cancel your account as requestedSincerely,NorthStar

Company will be contacting customer this week to discuss payment options and removal of matter from collectionsSincerely, NorthStar Alarm Services, LLC

Mr [redacted] , Your contract with NorthStar contains an auto-renewal provision, and explains the cancellation proceduresThis term is standard in the security industryIt appears we have previously offered to cancel your account early as an accommodationWe have set your account to cancel in days Warm regards, NorthStar Alarm Services, LLC

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***i only owe not sure were they got that amount and I don't have service and I did put a hold on the bank I only want someone to talk to me and answer my questions Still no call back!

Ms***,We understand you are having an issue with your agreement with NorthStarAfter further research, your original month agreement which started 10/4/2012, will end 10/4/I have attached a copy for your reviewOn March 22, we lowered your monthly rate to $and in exchange you verbally extednded your agreement with Northstar for an additional months from that dateAlso, lastly we he have notes on your account that you switched to a competitorWe are sad that you have chosen to leave us, but we feel that we have lived up to our end of the agreementUsually in this case, the competitor will offer to cover the remaining cost of service for the remaining months of serviceShould they not agree to help you with this we would be glad to re-install our system and you may cancel your service with them.Sincerely,NorthStar

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meLet me know who I need to call so that way they know that we agreed on thisThanks, Sincerely, [redacted]

Dear MrJ [redacted] , I am sorry for any misunderstandings that may have taken placeTo cancel the agreement we do have to receive the request in writing and it will cancel at the end of the current termHowever, because of the situation I will accept this as your written request to cancel and I will cancel your agreement immediately I see August payment has been submitted, if it funds I will refund the paymentThis will not be reported negativity on your credit reportSincerely, ?Melanie J [redacted] Customer Care Manager, NorthStar Homep: [redacted] | f: [redacted] e: [redacted] @northstaralarm.com | w:www.northstarhome.com |

Dear MrM [redacted] , I am sorry for any misunderstandings that may have taken placeA technician will contact MsM [redacted] in hours to schedule a time to come remove the equipment from her homeOnce the equipment has been removed we will cancel her agreement and refund all money paid Sincerely, Melanie J [redacted] Customer Care Manager, NorthStar Homep: [redacted] | f: [redacted] e: [redacted] @northstaralarm.com | w:www.northstarhome.com |

Mr [redacted] , The billing department should be reaching out to you soon, if they have not done so alreadyNorthStar Alarm Services, LLC

Mr [redacted] , Your mention of the chat that you had with one of our representatives is something that is saved to your accountI was able to review the chat and at no point in time does the representative give you any details in regards to cancelling your account, they specifically state that you would need to speak with an account manager in order to cancel out the account, to which you state that is understood and you would do thatFrom that point you never called to speak with an account manager until over a month later at which time your account had already entered the renewal periodTherefore, based on the details on the account we feel that the %payoff to cancel your account is a more than fair offer in order to resolve your cancellation requestWarm Regards, NorthStar Alarm LLC

Mr [redacted] , We are sorry to hear that you are wanting to cancel your service with NorthStar We were able to locate your account and have gone ahead and authorized the cancellation of your accountYour account balance is $and your service has been effectively cancelled 2/5/2018Warm Regards, NorthStar Alarm LLC,

Mr [redacted] , I understand the concerns that you have but I have again reviewed your account and the signalling and am showing that it has been a good signal going back several months Howeverbecause of your repeated requests to cancel the account with NorthStar I am able to offer you a one time 50% buy out of the remaining months on your agreement I am showing that you have months remaining with the monthly rate being $ [redacted] which would make the full pay off amount $ [redacted] so a %buy out of the account would be $*** If you are wanting to make that payment to cancel immediately please feel free to let me know and I will be able to arrange for the cancellation of your account If you have any other questions or concerns please feel free to let me know and I would be happy to address themBest regards, Aaron

Dear Ms [redacted] , NorthStar has reviewed your recent account activitiesAccording to our notes we offered you a lower price and you declinedWe informed you that you could cancel, but it would require written notice and may take up to daysThat being said we would need you to provide written notice and we will cancel your account within days of your next billing cycleNorthStar requires written notice from their customer for the safety of the account owner and to verify the legitimacy of the requestNorthStar would like to thank you for your businessSincerely, NorthStar Alarm

Complaint: [redacted] I am rejecting this response because:If you will not help with this matter I will contact my relatives and they will take care of any legal matters going forwardPerhaps I am being taken advantage of Sincerely, [redacted] ***

Mrs [redacted] , We are sorry to hear that you are wanting to cancel your service with NorthStarUpon review of your account we are showing that you have already spoke with one of our account managers regarding cancellation and they were able to previously lower the amount of months remaining on your agreement We are showing currently that you have months left on the account but that the manager approved to cancel the account in days upon receiving a written notice from youYou reference a problem that you are having with your system but we are not aware of any problems that you have had and received a test signal as recently as 10.6.17, there is mention that you have removed the system from your home but that would be up to your discretion but would not mean the account would be cancelledI have included a copy of your agreement which details the cancellation process Per the policy we require written notice of intent to cancel at least days prior to the end of the initial agreement term or the account will renew for an additional month at the same rate Because we never received written notice on your account it was renewed, however in an attempt to resolve the request for cancellation we have authorized the account to be cancelled after the required day noticeYou can send in a written notice via mail or you can send it to [email protected] in order for it to be processed If you are experiencing any problems with the system our on site technical team would be happy to assist you with diagnosing any problems that you are havingWarmest Regards, NorthStar Alarm LLC,

Dear Ms***,NorthStar would like to sincerely apologize for not cancelling the account in Oct as promisedIt was truly a clerical mistake and we had all intentions of cancelling the accountYour account will be cancelled by the end of the work day today 12/5/with no balance being owedNorthStar would like to thank you for your understanding.Sincerely,NorthStar Alarm

Dear Ms***,NorthStar is sad to hear you have had problems with your systemNorthStar has received your Notice of Cancellation, and it is in being processedPlease allow business days for the cancellation and the refund of the $Should you have any further questionsPlease feel free to let us know.Sincerely,NorthStar Alarm

satisfied with my serviceI am not satisfied with my service since I was lied to by the sales rep and mislead in every way possibleWhy would I want to do business with a company that has lied to meI don't want further contact with any company and will be taking this to the attorney general Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Mr***, Per our conversation previously I have gone ahead and processed the cancellation request for your account You have a 0$ balance with NorthStar and you are under no further obligation If you have any further questions or concerns regarding your account please feel free to let me know and I would be happy to further assist youBest regards, Aaron