NorthStar Alarm Services, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I would like the company to send me a copy of my contract as soon as possible, and provide the amount of the termination fee Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The third party informed they are charging me the price that was quoted by NorthstarNorthstar sold my account and gave the incorrect price quote to the company they sold my account toAlso they have been over charging me long before they sold my accountBottom line is out want out of my contract, because Northstar hasn't been honoring our contractual agreement since day I first signed my contractThey are shifting the blameThey are doing very bad businessI want my over payments returned and want out of my contractIt doesn't take almost a year to fix the mistakes that they have Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: You didn't reply to my complaint at all Legally my spelling is *** I spell my name [redacted] for all other purposes.Why does that even matter? I'm asking you to deal with the problem not the spelling of my name...Also, your company stated when we signed up that they were a subset of ***, part of the company, just a different branch Which is a LIEEvery aspect of service has been a lie Do you look at your reviews? There are a massive amount of reviews having this SAME complaint I'm not the only one Giving you my [redacted] agent name will in no way solve my issue with your company, so I see no point Thank you though for your interest in that over solving the problem at hand*** Sincerely, [redacted]

Mrs [redacted] , I am sorry to hear that you experienced some problems in regards to the service that you have with NorthStar I was able to locate and review your account in regards to the information you states I am showing that you have been working with a manager in our customer care department and that they were able to get everything resolved for youThey have also requested a field service professional give you a call to arrange a time to come out to the home and install those additional camerasIf you have any other questions or concerns please feel free to let me know and I would be happy to further review your accountBest regards, -- Aaron

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would just like to confirm that I will not be charged an early termination fee Sincerely, [redacted]

***, I am sorry to hear that you have been up happy with your security system from NorthStar up to this point I was able to review your account in regards to what you mentioned about the installation not being completed as well as the agreement length I am showing that all of the equipment listed on the installation form is what was installed in your home, as well as we were able to connect some previously existing equipment to give you some additional security in your home If there was equipment that was supposed to be installed and was not could you please let me know what it was and I can investigate further and make sure we get that issue resolved In regards to the agreement length that you signed up for I reviewed the paper work that we have on file and I am showing that it was for a month agreement, if you have it written down somewhere that it was supposed to be for the months instead I would be happy to make that change If you have any other questions or concerns please feel free to let me know and I would be happy to further assist youBest regards, Aaron

Dear Ms [redacted] ,NorthStar understands your concerns, we understand your frustrationTo try and remedy the situation, we would be glad to offer you a credit for months of free service, and refund your mother moths of serviceUnfortunately, there is nothing we can do with the account that is now being monitored by ***We apologize for the inconvenience.Sincerely,NorthStar Alarm

Dear Mr***, I am sorry about any misunderstanding that may have taken placeI do show we received a call in July of about cancelling the accountAs I am sure you are aware we do require a written request to cancel at least sixty days before the end of any initial or renewal term to cancel the agreementHowever, because of the situation we will agree to cancel the account and refund June's paymentIf you have any further questions please do not hesitate to contact meSincerely, Melanie [redacted] Customer Care Manager, NorthStar Homep: [redacted] | f: [redacted] e: [redacted] @northstaralarm.com | w:www.northstarhome.com |

Mr [redacted] , We are sorry to hear about your troubles with your systemWe would be glad to offer you a lowered rate to $36.99/ month with a free trip fee and service check up to fix that motion detectorIf you choose to protect the windows we could give you free sensors with a monthly monitoring rate of $You are a valued customer, we hope to prove to you that we can get this right for you Sincerely, NorthStar

Ms [redacted] ,NorthStar apologizes for the inconvenience that you may have sufferedWe will gladly remove the charge for $of equipmentThank you for your continued business, and please contact us if we can help you in any other way.Sincerely,NorthStar

Mr***, I am unable to locate a NorthStar account in your namePlease provide your account number and I will look into your concernWarm regards, NorthStar Alarm Services, LLC

Complaint: [redacted] I am rejecting this response because:I obviously did not understand that this was an extension I will not be installing a system in my new home Nor will I buy out the contract I will be hiring an attorney because I feel that this is shoddy business practices and that NorthStar feels they have a right to FORCE people to do what they do not wish to do and that they are being greedy in refusing to help a good customer out Sincerely, [redacted]

Mr [redacted] , The $charge has been refundedWarm regards, NorthStar Alarm Services, LLC

Complaint: [redacted] I am rejecting this response because: The manager at your office told me she would void my contract I would like you all to keep your word Sincerely, [redacted]

Ms [redacted] , NorthStar understands that you have changed to a new company, and we are wanting to ensure that you are not paying two companiesTypical industry practice is that the new company will assist you with paying off the previous company, or if they are unable to cover the balance they will cancel the new account with them We have attached a final bill for your account with what would be owed to cancel the account earlyWe are showing that you have payments remaining and an early termination fee of $ If [redacted] is unwilling to cover that balance they should not have had you sign an agreement with you knowing that you already had a previous companyIf you elect to have the account cancelled immediately NorthStar will consider the account cancelled and resolved once that early termination fee has been paid, alternatively you can make the standard monthly payments until the end of the agreement term in September and we have set the account to cancel automatically at that timeWarm Regards, NorthStar Alarm Services, LLC

I am not sure we are on the same pageMy total bill was $ [redacted] which includes everything as I already statedI made my agreement with them where my bill would total $ [redacted] any taxes, fees, charges, etcis in that priceYou can send me the original invoice from Vision where it specifies what my charges included and be sure it details the exact amount you assumed I should have been charged but was neglectedI am very well aware of what my bill was supposed to be monthly in its entiretyI know the error of additional charges, possibly human error, came from the transfer of ownershipThat is not my responsibility to deal withAccording to the Consumer Financial Protection Bureau, it states that consumers should not be collateral damage in the service transfer processAlso, it says your interest rate, payment amount, type of loan cannot change just because the account has been soldWhich mine did based solely off the contract being soldI know that there was an error made which breached the contractIt was not on my end as Ive paid the bill timely for yearsI simply want the remainder of this contract eliminated based on it Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I dont see HOW this company can lie cheat and upset someones credit rating and NOT be citedSince The Revdex.com did all they can do I will persue further thru the courts Sincerely, [redacted]

Mrs [redacted] ,NorthStar is sorry to hear that you were not satisfied with your systemWe have escalated the removal of your system to our service departmentYou will not be charged any more money and will be refunded the $you initially paidWe are sorry that our technicians have been slow to get out to you, but we are doing our best at getting them there to resolve this situation.Sincerely,NorthStar Alarm

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] **my daughter is opening a new business, I can keep the service and you guy move it to new address for me without fee, or I can cancel the service and oay $fee

To whom it may concern, Please see attached phone call regarding complaintPlease also send to other party if requestedThanks,