NRG Residential Solar Solutions LLC

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

Mr. [redacted] , NRG Home Solar is in receipt of your BBB Complaint # [redacted] and we sincerely apologize for any inconvenience this may have caused. Customer Care Representative, Danielle ***, has been in contact with you to review the status of your project and provide you with further... insight. We understand that your system activation has been delayed due to not only an immense increase in project volume, but the length of time in which it takes to review the project as a whole and provide a final sign off for energization. Upon system activation you will be receiving your $1,000.00 as promised, in addition to 4 months free solar due to your delays. Again, we apologize for this delay in your project and we look forward to activating your system! Kind Regards, [redacted] ***Customer Care Manager [redacted]

[redacted] NRG Home Solar is in receipt of your complaint ID # [redacted] and we apologize for any inconvenience this may have caused youA Customer Care representative has contacted you via phone in order to go over the current state of your project and the reasoning for delaysWe are looking to apply to your utility company as soon as we have received corporate approval and have set you up with a compensation plan based on the length of time that it has beenOur Customer Care representative has stated that you are pleased with this information and has provided you with a better understanding of where we stand.Again, we apologize for the matter at hand and we look forward to activating your system as soon as possible! Based on this information, NRG Home Solar considers this case resolved Kind Regards, [redacted] K*** Customer Care Manager [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me I have received a check for the difference in contract amount and I am satisfied with the resolution I have been assured the month free start up check would be mailed asap Regards, [redacted]

Hi thank you for your help with this matter I am in contact with Nrg solarshome office in Texas and am working out this case directly with them ...At this time I would like to close this case Company stated the processfor what I have requested.Thank you for your time with this matter Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Hello,A call was placed to [redacted] on 1/8/in regard to this complaintUnfortunately they were not able to be reached by phone and a detailed message was left by the Project Manager of the Customer Care departmentWe are looking to inform them of the good news that their utility has been applied to for Permission to Operate their system, as of 1/4/and we are currently awaiting the go-ahead to activate their systemCompensation is also to be issued upon activationThis is something that we would like to discuss further, in detail, with the customer and they are more than welcome to return our call at [redacted] Thank You,

[redacted] NRG Home Solar is in receipt of your complaint # [redacted] and has fully reviewed your caseUpon review it has been determined that the lease marked 'active' is the incorrect lease and we sincerely apologize for any inconvenience this may have caused youYou have been contacted via phone with the good news and we are happy to inform you again that we will be correcting this errorDue to the paperwork being fully processed, we are unable to reactivate the lease for $89.49; however a check for the the difference between the two leases in question will be sent overnight to you.Please reach out with any additional questionsNRG Home Solar is pleased to consider this case as resolved Kind Regards, [redacted] K***Customer Care Manager [redacted]

Complaint: [redacted] I am rejecting this response because: The calls I am receiving are not the result of "spoofing" I have a New Jersey cell phone number and you representives are trying to sell me solar in NJ not CaliforniaWhen I inform them I do not live in NJ and to take me off the call list they either hang up or tell me that I will be taken off the list, but I never amdon't try to shift blame to scammers for your aggressive sales and marketing tactics Regards, [redacted] ***

May 9, Revdex.com Serving New Jersey Whitehorse-Hamilton Square Road Building A, Suite Hamilton, NJ Reference: Complaint # [redacted] Customer: [redacted] Lease ID No [redacted] To Whom It May Concern, NRG Community Solar respectfully submits the following response to your letter of April 28, pertaining to [redacted] Upon receiving this complaint, NRG Community Solar reviewed [redacted] claims [redacted] expressed not being aware of signing and accepting a Shared Solar Customer Agreement (“Agreement”) with NRG Community Solar On June 13, [redacted] signed the Shared Solar Customer Agreement and a verification welcome call was performed, during this time [redacted] also verbally agreed to the terms Please find the signed customer Agreement On April 27, NRG spoke to [redacted] to advise his options to exit the Agreement Notice of cancellation was sent to him, it was signed and returned to Community Solar Operations Team An email confirmation was sent advising he has been placed on a transfer out list and NRG has begun the transfer out process, which can take a minimum of months, but up to months to complete During this time, the customer is responsible for paying the monthly invoices until the replacement customer is approved by the utility company and the transfer process is complete We take customer issues seriously, and appreciate the opportunity to respond to [redacted] complaint Respectfully submitted, Community Solar Operations NRG Community Solar [redacted] Tell us why here

Ms***, We acknowledge your rejection of Case # [redacted] On behalf of NRG Home Solar, I would like to apologize for any inconvenience this may have caused youWe are currently reviewing your entire case and hope to ultimately reach a resolution that will not only meet your expectations, but restore your satisfaction with NRG Home Solar Sincerely, Natalie KCustomer Care Project Manager [redacted]

[redacted] NRG Home Solar is in receipt of your complaint, ID # [redacted] As per our conversation that took place on 9/6/via phone, we are actively looking into whether or not a call has been placed to youUpon looking in your system, we have confirmed that your contact information is not on record thus farWe are waiting final confirmation from all sales partners and will reach out upon receiving this information.We appreciate your patience and look forward to resolving this matter.Kind Regards,Natalie K***

Revdex.com Serving New Jersey Whitehorse-Hamilton Square Road Building A, Suite Hamilton, NJ Re: ID [redacted] To Whom It May Concern, NRG Home Solar respectfully submits the following response to your letter of March 6, pertaining to [redacted] complaint Upon receiving this complaint, NRG Home Solar reviewed [redacted] claims NRG Home Solar spoke with [redacted] on March 14, NRG Home Solar reviewed [redacted] invoices with her, and determined that she was not receiving solar credits from the utility company yet based on her production from the solar panel systems, due to the meter being installed incorrectly by the utility company [redacted] advised us that the utility company was currently working to get her meter issue corrected [redacted] did not have any further concerns with NRG Home Solar We consider this matter closedPlease let us know if anything else is needed Respectfully submitted, Frank S [redacted] NRG Home Solar Phone: [redacted] Fax: [redacted] Email: [redacted]

Per our lease, the conditions of installation must be met before we interconnect and that is the reason for the delay hereOur action moving forward will be to do our best in the most timely manner we can, to get whatever approvals we need done and get the system interconnected

Business Response to a Complaint Complaint ID#: [redacted] Company Name: NRG Home Solar Company Contact: Frank S Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: Response: VIA FACSIMILE AND UNITED PARCEL SERVICE Revdex.com Serving New Jersey Whitehorse-Hamilton Square Road Building A, Suite Hamilton, NJ Re: ID # [redacted] To Whom it May Concern, NRG Home Solar respectfully submits the following response to your letter of December 13, pertaining to Ms [redacted] ’s complaintUpon receiving this complaint, NRG Home Solar reviewed Ms [redacted] ’s claimsNRG Home Solar spoke with Ms [redacted] On December 15, On this call, we advised Ms [redacted] that we have awarded the requested 5, [redacted] miles to her account as a resolution to her complaint, and it should be reflected on her statementWe consider this matter closedRespectfully submitted, Frank S NRG Home Solar Phone: (***) [redacted] Fax: (***) [redacted] Email: ( [redacted] )

[redacted] NRG Home Solar is in receipt of your complaint # [redacted] and we sincerely apologize for any inconvenience this may have caused thus far.We have your Sales Representative, Thomas G [redacted] , engaged in conversation with you to better understand the matter at hand and once he receives... your utility bills for review, he will contact you to discuss further. We look forward to resolution of this complaint. Kind Regards,Natalie K [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

NRG has given me written notice of termination of the contract. Not sure if it was bc of this or timing, however they still have no working phone number
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution is satisfactory to me
Regards,
*** ***

Re: ID *** *** *** To Whom It May Concern, NRG Home Solar respectfully submits the following response to your letter of January 13, pertaining to *** *** complaint Upon receiving this complaint, NRG Home
Solar reviewed *** *** claims. NRG Home Solar spoke with *** *** on January 16, 2017. NRG Home has agreed to meet *** *** request and will be issuing her a credit in the amount requested to cover the costs for her roof repairs. Additionally, we set up the mutually beneficial time of Friday, January 20, to come and remove the solar panels from *** *** residence. We consider this matter closedPlease let us know if anything else is needed Respectfully submitted, Frank S*** NRG Home Solar Phone: *** *** Fax: (*** *** Email: ***

Ms***,Upon reviewing your case # ***, it has been determined that NRG Home Solar is operating in accordance with the Solar Power System Contract that you have signed and was subsequently installed at your residence. It is outlined within section (D.) "By initialing here Buyer acknowledges and agrees that Contractor has made no representation or warranty with respect to the availability, scope or amount(s) of any incentives, credits, rebates or tax benefits, and that Buyer must evaluate for itself its ability to acquire and/or utilize any such incentives." Based on your initialing this portion of the executed contract, NRG Home Solar maintains it is in good standing when it comes to the sales consultation and do not accept responsibility for any confusion about the tax incentives based on the section aforementioned. On multiple occasions our company representatives explained that the customer would seek the professional advise of a tax professional prior to the system being installedDue to the current circumstances, we at NRG Home Solar are willing to offer to send you a check for your next monthly payments as a sign of good faith, but in no way is an admission of any wrong doing by our company representatives. Thank You,Natalie KCustomer Care Project Manager***