NRG Residential Solar Solutions LLC

[redacted]NRG Home Solar is in receipt of your complaint # [redacted] and we sincerely apologize for any inconvenience this may have caused thus far.We have your Sales Representative, Thomas G[redacted], engaged in conversation with you to better understand the matter at hand and once he receives...

your utility bills for review, he will contact you to discuss further. We look forward to resolution of this complaint.  Kind Regards,Natalie K[redacted]

We have resolved this matter with the customer on 8/26/15 and are working to get their solar system activated as quickly as possible.

[redacted],NRG Home Solar is in receipt of your complaint, ID #[redacted], and we sincerely apologize for any inconvenience this may have caused you thus far. As of April, 2016, NRG has ceased all efforts in California in terms of potential customer contact, as we do not currently have a product...

to offer in your area.If someone is contacting you and representing themselves as NRG Home Solar, please be advised that this is not our company.NRG Home Solar is working to aggressively investigate a spoofing scam being operated by fraudulent telemarketers.Please be assured NRG Home Solar is in no way involved with these calls nor the entities placing them.What is Spoofing? - Residents sometimes receive multiple calls and the caller represents themselves as "NRG Home Solar". However, they may ask for confidential information to qualify you for a solar product. You may receivemultiple calls a day from the callers with no message left on your voicemail.What to do if you are targeted:If targeted by this scam, please hang up. You may report it to NRG Home Solar at [redacted] You may also file a complaint with the Federal Communications Commission at: https://www.fcc.gov/guides/caller-id-and-spoofingor by dialing [redacted]. You may also place your contact information on the National Do Not Call Registry at: https://www.donotcall.gov/register/reg.aspx but that may not stop these types of calls as the organizations engaging in this illegal behavior do not follow consumer protection laws. NRG Home Solar takes complaints such as these very seriously and I have taken all measures to ensure that you are not on our contact list. Kind Regards,Natalie K[redacted]Customer Care Manager[redacted]

[redacted] I sincerely apologize for the incorrect information that I had provided concerning your project. I have learned that you have finally made contact with the correct person in order to explain proper timelines and where your project currently stands, however that is no excuse for the lack of customer service that you have experienced thus far. Upon speaking with you this afternoon I was able to personally apologize for the previous response to your Revdex.com complaint, as it was not the proper expected timeline for your Community Solar project. Please utilize [redacted] as your main point of contact and in the event that you are seeking additional contact, please reach out to [redacted]
 Kind Regards,Natalie K[redacted]Customer Care Manager[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Our representative reached out to the customer on 8/14/15 and was able to resolve this matter and address their concern.

Ms. [redacted], We acknowledge your rejection of Case # [redacted]. On behalf of NRG Home Solar, I would like to apologize for any inconvenience this may have caused you. We are currently reviewing your entire case and hope to ultimately reach a resolution that will not only meet your expectations, but restore your satisfaction with NRG Home Solar.  Sincerely, Natalie KCustomer Care Project Manager[redacted]

We are actively working to resolve this matter and have been in contact with the customer to communicate the current status of their project.

Complaint: [redacted]
I am rejecting this response because:The matter is not resolved.  NRG still will not address the issue  that the initial salesman promised us solar would cover our electric usage based upon the statements he reviews from [redacted] for the previous year usage.  Moreover, according to [redacted], my usage decreased dramatically in 2016; therefore, being that NRG based their statement of being able to cover my usage on higher amounts shown in 2015, they absolutely should have been able to cover my decreased usage amounts in 2016.  I am still receiving bills from [redacted] in addition to paying NRG.  I have asked NTH to remove the solar panels many times, based on the fact they were sold to me under false statements and false advertising.  I want these panels removed asap!  They need to be held accountable and take responsibility for the false statements made by their salesman just to make a sale!
Regards,
[redacted]

This matter was resolved on 9/10/15 as we were able to activate their solar system.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] I still feel that this company dropped the ball......

[redacted] We are acknowledge and are in receipt of your complaint # [redacted] On behalf of NRG Home Solar, I would like to apologize for any inconvenience that this may have caused you. As mentioned in the message that was left for you on 2/29/2016, we are diligently working...

toward a resolution regarding this matter at hand. Please reach out to me personally with any additional questions or concerns that were not outlined in this complaint.  Best,[redacted] K[redacted]Customer Care Project Manager[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I was contacted by Natalie in customer service on Monday, September 12 to advise me that a check was being sent to my daughter for the $1,000 finding reward offered by NRG.  To date, no check has been received and I will not close this complaint until it is received.
Regards,
[redacted]

We have resolved this matter by activating the solar system on 11/7/15.

Complaint: [redacted]
I am rejecting this response because: This company sent multiple representatives out to my home when we told them what our contractor found. They took pictures and corresponded in emails that they wanted us to get quotes so they could determine how they would provide payment to correct the issue. We provided them with requested quotes and they wanted to send their people out to make repairs. This was not acceptable as we already experienced the poor workmanship they provided with the solar work that they "specialize" in. Since then we have been in touch with our homeowner insurance agent in order to have someone represent us safely since the company was not responding to the Revdex.com. There have been multiple visible damages determined and other damages are expected once inner iterior work is started. The company insists on doing everything themselves which is unacceptable at this point. They are requesting to do work they do not normally do.  We expect that our insurance agent will be in touch with them to attempt further resolution. In the meantime our house remains damaged and we are residing in the home with the possibility of mold continuing to grow. We request to have our own contractors complete the work as the company has only provides poor work and excuses. 
Regards,
[redacted]