Nuderma Skin Care

[redacted] Dear [redacted] , Thank you for your corresponding message regarding this consumer complaint from our customer: [redacted] , ID: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto-ship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.nudermanow.com/payment.phpWe feel for our customer's concerns, and have attempted to refund Ms [redacted] in the amount of $89.15, however our systems show that the charge to Ms [redacted] had failed as shown in the attachment, and thus the refund was processed as an errorPlease have Ms [redacted] confirm with her bank or bank statementFeel free to contact us if you should have any questions.Sincerely,NuDerma Skin CareCustomer Service [redacted] -- [redacted] ***

Complaint: [redacted] I am rejecting this response because:I have not noticed any refund on my bank statementEven if they did refund the amount stated, that is not what I am out for product I did not receiveI am out $plus a $nsf charge from my bankI canceled before the trial period was over and I feel I should be refunded all money that I am out because of their mistake Regards, [redacted]

[redacted] Dear Jay Pollock,Thank you for your corresponding message regarding this consumer complaint from our customer: [redacted] .Our company, NuDerma Skin Care, strives to make sure that our customers are completely satisfied, so we take customer complaints very seriouslyBefore customers commit to our day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship programPlease see the following check-out page for more information: https://www.nudermanow.com/payment.phpWe feel for our customer's concerns, and as such we have provided a refund in the amount of $This amount should reflect in your bank statement within business daysPlease inform our customer, [redacted] , of this messageFeel free to let us know if you should have any questions.Sincerely,NuDerma Skin CareCustomer [email protected] [redacted] , Customer Service RepresentativeNuDerma Skin Care1-877-817-5015Monday through Friday - AM to PM CST,Saturday through Sunday - AM to PM CST

[redacted] Dear Jay Pollock,Thank you for your corresponding message regarding this consumer complaint from our customer: *** [redacted] Our company, NuDerma Skin Care, strives to make sure that our customers are completely satisfied, so we take customer complaints very seriouslyBefore customers commit to our day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship programPlease see the following check-out page for more information: https://www.nudermanow.com/payment.phpOur records indicate that Ms [redacted] was processed a refund of $on December 7, after a call with our customer service representativeWe feel for our customer's concerns and as such we have processed a refund in the amount of $This amount should reflect in their bank statement within business daysPlease relay this message to our customer, [redacted] , and feel free to let us know if you should have any questions.Sincerely,NuDerma Skin CareCustomer [email protected] [redacted] , Customer Service RepresentativeNuDerma Skin Care1-877-817-5015Monday through Friday - AM to PM CST,Saturday through Sunday - AM to PM CST

Our company strives to make sure that our customers are completely satisfied, so we take consumer complaints very seriouslyBefore customers commit to our dayfree trial, our customers have to affirm and acknowledge the terms & conditions for our auto-ship program by marking the T&C check-boxesPlease see the following check-out pages for more information: https://www.trynuvie.com/payment.php?We understand MsHolden's concerns, and have processed a full refund on July 10, Existing Notes:07/10/01:47pm - [redacted] - Revdex.com complaint - refunded $89.15Sincerely,Nuvie Customer [email protected]

[redacted] Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me I am so sorry I just moved and am still getting things in order.Yes, thank you very much The company refunded my total payment.Sent from my iPhone Regards, [redacted]

[redacted] Thanks very much-the credit-just showed on my card

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me Regards, [redacted] ***

Dear [redacted] ,We have continued to investigate this matter, however our transaction history clearly shows our initial rebill to your account had never been processed, as shown in the attachmentsSince the initial charge of $failed, there would be not be any charges to refund youAt this time we are no longer able to help you with this matter.Sincerely,NuDerma Skin CareCustomer Service [redacted]

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me Regards, [redacted] ***

We understand our customer's concerns, however, at this time, [redacted] ’s account has been flagged as a chargeback for the disputed charges in the amount of $89.15.Internal system notes:06/12/12:11am - chargeback- CBmanaged a CDRN(CaseId: 4495091) and refunded the transactionAccording to the complaint filed, the customer has already received her refund Please update the complaint to resolved satisfactorily.Sincerely,NuDerma Skin Care?Customer [email protected]

[redacted] Dear Jay Pollock,Thank you for your corresponding message regarding this consumer complaint from our customer: [redacted] ** [redacted] .Our company, NuDerma Skin Care, strives to make sure that our customers are completely satisfied, so we take customer complaints very seriouslyBefore customers commit to our day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship programPlease see the following check-out page for more information: https://www.nudermanow.com/payment.phpWe feel for our customer's concerns and as such we have processed a refund in the amount of $This amount should reflect in their bank statement within business daysPlease relay this message to our customer, [redacted] , and feel free to let us know if you should have any questions.Sincerely,NuDerma Skin CareCustomer [email protected] [redacted] , Customer Service RepresentativeNuDerma Skin Care1-877-817-5015Monday through Friday - AM to PM CST,Saturday through Sunday - AM to PM CST

Dear Jay Pollock,??Thank you for your corresponding message regarding this consumer complaint from our customer: [redacted] [redacted] ID # [redacted] .?Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously Before customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto-ship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.nudermanow.com/payment.php?We feel for our customer's concerns and as such we have processed two refunds in the amount of $each, totaling $This amount should reflect in their bank statement within business days.In addition, the other charges in the amount of $are not from our company/product NuDerma Skin Care, and are indeed from a separate company we hold no business affiliation withTherefore, we recommend that this other company be addressed directly about the charges to Ms [redacted] Please relay this message to our customer, and feel free to let us know if you should have any questions.?Sincerely,?NuDerma Skin Care?Customer [email protected]

Dear [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto-ship program by marking the T&C check-boxesPlease see the following check-out page for more information:https://www.nudermanow.com/payment.php.We feel for your concerns and value your customer satisfaction and therefore processing refunds On 5/two (2) refund of $each were processed on your account This amount should reflect in your bank statement within business days Please feel free to let us know if you should have any questions.?Sincerely,?NuDerma Skin Care?Customer [email protected]

[redacted] Dear Jay Pollock,Thank you for your corresponding message regarding this consumer complaint from our customer: [redacted] Our company, NuDerma Skin Care, strives to make sure that our customers are completely satisfied, so we take customer complaints very seriouslyBefore customers commit to our day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship programPlease see the following check-out page for more information:https://www.nudermanow.com/payment.phpWe feel for our customer's concerns and as such we have provided a refund in the amount of $This amount should reflect in your bank statement within business daysPlease inform our customer, [redacted] , of this messageFeel free to let us know if you should have any questions.Sincerely,NuDerma Skin CareCustomer [email protected] [redacted] , Customer Service RepresentativeNuDerma Skin Care1-877-817-5015Monday through Friday - AM to PM CST,Saturday through Sunday - AM to PM CST

Complaint: ***
I am rejecting this response because: The business refers to me as MsHolden and the refund will be made to the original payment methodThat account was closed to stop the recurring deductions
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I was told by the company that their attempt to refund me the $was rejected by my bank, and they would have to send me a check ( But this could take up to days for me to receive) I just spoke with my bank today and was told they see no attempt of any kind for a refund/credit being made for any amountI am willing to accept a check from the company in the amount of $89.15, and will notify the Revdex.com upon reciept
Regards,
*** ***

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Dear Jay Pollock,Thank you for your corresponding message regarding this consumer complaint from our customer: *** *** ***
***.Our company, NuDerma Skin Care, strives to make sure that our customers are completely satisfied, so we take customer complaints very seriouslyBefore customers commit to our day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship programPlease see the following check-out page for more information: https://www.nudermanow.com/payment.phpWe apologize for the miscommunication of our customer service representative, as Ms*** was accidentally charged for a product she meant to cancelWe have corrected the issue by refunding the full amount of $89.15, and have cancelled her accountThis amount should reflect in their bank statement within business daysPlease relay this message to our customer, and feel free to let us know if you should have any questions.Sincerely,NuDerma Skin CareCustomer [email protected]*** ***, Customer Service RepresentativeNuDerma Skin Care1-877-817-5015Monday through Friday - AM to PM CST,Saturday through Sunday - AM to PM CST

Revdex.com:We have reviewed the response made by the business, and find that this resolution is satisfactory to usWe're very impressed by the integrity of the company in resolving
our complaintWe will be looking for that refund to be credited to our account.We also want to thank the Revdex.com for handling this matter quickly and professionally
Regards, *** *** *** ***

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Dear Jay Pollock,Thank you for your corresponding message regarding this consumer complaint from our customer: *** ***
*** ***.Our company, NuDerma Skin Care, strives to make sure that our customers are completely satisfied, so we take customer complaints very seriouslyBefore customers commit to our day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship programPlease see the following check-out page for more information: ***Our records indicate that Ms*** was processed a full refund in the amount of $for our NuDerma product on February 5, which would have reflected in her bank statement within the days followingAs for any other charges described in the complaint, they are not from our company NuDerma Skin Care, and is most likely from another unaffiliated companyIf that is the case, we recommend this other company be contacted directly if any refunds need to be issuedThank youPlease relay this message to our customer, and feel free to let us know if you should have any questions.Sincerely,NuDerma Skin CareCustomer Service***--*** ***, Customer Service RepresentativeNuDerma Skin Care***Monday through Friday - AM to PM CST,Saturday through Sunday - AM to PM CST