Nuderma Skin Care

Dear Jay Pollock,??Thank you for your corresponding message regarding this consumer complaint from our customer:  [redacted] [redacted] ID #[redacted].?Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously....

Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto-ship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.nudermanow.com/payment.php?We feel for our customer's concerns and as such we have processed two refunds in the amount of $89.15 each, totaling $178.30. This amount should reflect in their bank statement within 7 business days.In addition, the other charges in the amount of $89.85 are not from our company/product NuDerma Skin Care, and are indeed from a separate company we hold no business affiliation with. Therefore, we recommend that this other company be addressed directly about the charges to Ms. [redacted]. Please relay this message to our customer, and feel free to let us know if you should have any questions.?Sincerely,?NuDerma Skin Care?Customer [email protected]

Dear [redacted]Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto-ship program by marking the...

T&C check-boxes. Please see the following check-out page for more information:https://www.nudermanow.com/payment.php.We feel for your concerns and value your customer satisfaction and therefore processing refunds.  On 5/18 two (2)  refund of $89.15 each were processed on your account.  This amount should reflect in your bank statement within 7 business days.   Please feel free to let us know if you should have any questions.?Sincerely,?NuDerma Skin Care?Customer [email protected]

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Dear Jay Pollock,Thank you for your corresponding message regarding this consumer complaint from our...

customer: [redacted] [redacted]Our company, NuDerma Skin Care, strives to make sure that our customers are completely satisfied, so we take customer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship program. Please see the following check-out page for more information:https://www.nudermanow.com/payment.phpWe feel for our customer's concerns and as such we have provided a refund in the amount of $44.58. This amount should reflect in your bank statement within 7 business days. Please inform our customer, [redacted], of this message. Feel free to let us know if you should have any questions.Sincerely,NuDerma Skin CareCustomer [email protected][redacted], Customer Service RepresentativeNuDerma Skin Care1-877-817-5015Monday through Friday - 6 AM to 10 PM CST,Saturday through Sunday - 6 AM to 6 PM CST

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Dear [redacted],Thank you for your corresponding message regarding this consumer complaint from our customer:...

[redacted].Our company, NuDerma Skin Care, strives to make sure that our customers are completely satisfied, so we take customer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship program. Please see the following check-out page for more information: [redacted]pOur records indicate that Ms. [redacted] underwent an RMA program for a 50% refund on October 3, 2014 in the amount of $44.57, and on October 4, 2014 was refunded the remainder of $44.58. These charges would have reflected Ms. [redacted]'s bank statement within the following 7 days. Please relay this message to our customer, and feel free to let us know if you should have any questions.Sincerely,NuDerma Skin CareCustomer Service[redacted], Customer Service RepresentativeNuDerma Skin Care[redacted]Monday through Friday - 6 AM to 10 PM CST,Saturday through Sunday - 6 AM to 6 PM CST