Nuderma Skin Care

Complaint: ***
I am rejecting this response because: although they may have had the information in the fine print, the large print said repeatedly "Free trial just pay shipping of $4.95" If you look up this company for online complaints you will find they use this deceptive technique and have caught a lot of people who rushed through the paper work They did this intentionally No legitimate company would use this type of coto entrap customers I would like to see them stopped from their disreputable marketing They are the type of marketers who create problems for all the legitimate online merchants You do not see *** or *** trying this type of marketing I have certainly learned my lesson and won't be buying anything from pads again but they can make a fortune by suckering a lot of people only once and someone needs to stock these crooks What is the Revdex.com if not to *** to make businesses behave better? Otherwise you are misnamed too!
Regards,
*** ***

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Dear Jay Pollock,Thank you for your corresponding message regarding this consumer complaint from our customer: ***
*** *** ***.Our company, NuDerma Skin Care, strives to make sure that our customers are completely satisfied, so we take customer complaints very seriouslyBefore customers commit to our day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship programPlease see the following check-out page for more information: https://www.nudermanow.com/payment.phpWe feel for our customer's concerns and as such we have processed a refund in the amount of $and have cancelled her subscriptionThis amount should reflect in her bank statement within business daysIn addition, we wish to advise the Wyoming Revdex.com that we hold no business relation with the mentioned Vibrante product, as they are a separate entityPlease relay this message to our customer, *** ***, and feel free to let us know if you should have any questions.Sincerely,NuDerma Skin CareCustomer [email protected]*** ***, Customer Service RepresentativeNuDerma Skin Care1-877-817-5015Monday through Friday - AM to PM CST,Saturday through Sunday - AM to PM CST

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Dear Jay Pollock,Thank you for your corresponding message regarding this consumer complaint from our customer: ***
*** ** ***.Our company, NuDerma Skin Care, strives to make sure that our customers are completely satisfied, so we take customer complaints very seriouslyBefore customers commit to our day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship programPlease see the following check-out page for more information: https://www.nudermanow.com/payment.phpWe feel for our customer's concerns and as such we have provided a refund in the amount of $This amount should reflect in their bank statement within business daysPlease relay this message to our customer, *** ***, and feel free to let us know if you should have any questions.Sincerely,NuDerma Skin CareCustomer [email protected]*** ***, Customer Service RepresentativeNuDerma Skin Care1-877-817-5015Monday through Friday - AM to PM CST,Saturday through Sunday - AM to PM CST

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Dear *** ***,
Thank you for your corresponding message regarding this consumer complaint from our customer: *** ***,
ID: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto-ship program by marking the T&C check-boxesPlease see the following check-out page for more information: https://www.nudermanow.com/payment.phpAt this time, Ms***'s account has been flagged as a chargeback and we are unable to process a refund in the amount of $for our product, NuDerma *** ***In addition, the charges in the amount of $mentioned by the consumer are not from our company, but from a separate company we hold no affiliation with them as we only have one productPlease relay this message to our customer, and feel free to let us know if you should have any questions.Sincerely,NuDerma *** ***Customer Service***--Jenny Johnson, Customer Service RepresentativeNuDerma *** ***1-877-817-5015Monday through Friday - AM to PM CST,Saturday through Sunday - AM to PM CST

Dear *** ***,Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto-ship program by marking the
T&C check-boxesPlease see the following check-out page for more information:https://www.nudermanow.com/payment.php.The original NuDerma trial order was placed on 12/13/ After the day trial you were charged $ The product was returned and your account credited on 3/18/15.On 5/15/- Nuderma products were returned - one used and one unopened We value your customer satisfaction and have processed refunds for both NuDerma returns @ $each were processed on 5/18/ You should see this on your account within days.Also included in the return products package were unopened and one opened *** *** *** *** These are not NuDerma products - We hold no affiliation with this product and advise that you contact their customer service team directly at *** as shown on their product label.Please feel free to contact us if you should have any further questions or concerns.Sincerely,*** *** ***
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Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards, *** ***

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards, *** ***

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Dear Jay Pollock,Thank you for your corresponding message regarding this consumer complaint from our customer: *** *** ***
*** *** ***.Our company, NuDerma Skin Care, strives to make sure that our customers are completely satisfied, so we take customer complaints very seriouslyBefore customers commit to our day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship programPlease see the following check-out page for more information: https://www.nudermanow.com/payment.phpWe feel for our customer's concerns and as such we have processed a refund in the amount of $This amount should reflect in their bank statement within business daysPlease relay this message to our customers, Ronald and Jeannine Eason, and feel free to let us know if you should have any questions.Sincerely,NuDerma Skin CareCustomer [email protected]*** ***, Customer Service RepresentativeNuDerma Skin Care1-877-817-5015Monday through Friday - AM to PM CST,Saturday through Sunday - AM to PM CST

Revdex.com:I have reviewed the response made by the business, and find that this resolution is satisfactory to meRegards, *** ***

Dear *** ***,Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto-ship program by
marking the T&C check-boxesPlease see the following check-out page for more information: https://www.nudermanow.com/payment.phpOur records indicate that we had not charged you for the full product in the amount disputed: $89.15, as your 14- trial has not been completed yetAfter your call with our customer service representative, we had cancelled your account at 4:P.Mon April 1, In addition, if you had been charged and wanted to refund, our customer service representative would have notified our systems to issue an RMA label to the email address on fileDid you maybe speak call a different customer service line? Please feel free to contact us if you have any questions or concerns.Sincerely,NuDerma Skin CareCustomer Service***

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Dear Jay Pollock,Thank you for your corresponding message regarding this consumer complaint from our customer: *** *** ***
***.Our company, NuDerma Skin Care, strives to make sure that our customers are completely satisfied, so we take customer complaints very seriouslyBefore customers commit to our day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship programPlease see the following check-out page for more information: https://www.nudermanow.com/payment.phpWe feel for our customer's concerns and as such we have provided a refund in the amount of $This amount should reflect in their bank statement within business daysPlease relay this message to our customer, Elaine Harris, and feel free to let us know if you should have any questions.Sincerely,NuDerma Skin CareCustomer [email protected]*** ***, Customer Service RepresentativeNuDerma Skin Care1-877-817-5015Monday through Friday - AM to PM CST,Saturday through Sunday - AM to PM CST

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Dear *** ***,Thank you for your corresponding message regarding this consumer complaint from our
customer: Our company, NuDerma Skin Care, strives to make sure that our customers are completely satisfied, so we take customer complaints very seriouslyBefore customers commit to our day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship programPlease see the following check-out page for more information: ***Our records indicate that our customer *** *** was processed a 50% refund in the amount of $on September 11, which would have reflected in their bank statement within the days followingWe feel for our customer's concerns and as such we have provided a refund in the amount of $This amount should reflect in their bank statement within business daysPlease relay this message to our customer, and feel free to let us know if you should have any questions.Sincerely,NuDerma Skin CareCustomer Service***--*** ***, Customer Service RepresentativeNuDerma Skin Care***Monday through Friday - AM to PM CST,Saturday through Sunday - AM to PM CST

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Dear Jay Pollock,Thank you for your corresponding message regarding this consumer complaint from our customer: *** ***
*** *** ***.Our company, NuDerma Skin Care, strives to make sure that our customers are completely satisfied, so we take customer complaints very seriouslyBefore customers commit to our day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship programPlease see the following check-out page for more information: https://www.nudermanow.com/payment.phpWe feel for our customer's concerns and as such we have processed a refund in the amount of $This amount should reflect in their bank statement within business daysIn addition, we wish to affirm that we hold no business affiliation with "Vibrante Skin Care" and recommend that they be contacted directly for their product if neededPlease relay this message to our customer, *** *** ***, and feel free to let us know if you should have any questions.Sincerely,NuDerma Skin CareCustomer [email protected]*** ***, Customer Service RepresentativeNuDerma Skin Care1-877-817-5015Monday through Friday - AM to PM CST,Saturday through Sunday - AM to PM CST

[redacted]
 
Dear Jay Pollock,Thank you for your corresponding message regarding this consumer complaint from our customer:...

[redacted].Our records indicate that Ms. [redacted] had contacted our customer service line on January 24, 2015 and was processed a full refund in the amount of $89.15 shortly afterwards. This amount would have reflected the customer's bank statement within the following 7 business day, and have confirmed a cancellation of her account. Please inform our customer, Karen [redacted], of this message. Feel free to let us know if you should have any questions.Sincerely,NuDerma Skin CareCustomer [email protected][redacted], Customer Service RepresentativeNuDerma Skin Care1-877-817-5015Monday through Friday - 6 AM to 10 PM CST,Saturday through Sunday - 6 AM to 6 PM CST

[redacted]
 
Dear Jay Pollock,Thank you for your corresponding message regarding this consumer complaint from our customer: [redacted]...

[redacted].Our company, NuDerma Skin Care, strives to make sure that our customers are completely satisfied, so we take customer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship program. Please see the following check-out page for more information: https://www.nudermanow.com/payment.phpWe feel for our customer's concerns and as such we have processed a refund in the amount of $89.15. This amount should reflect in their bank statement within 7 business days. However, the other charges mentioned are from a separate company holding no business affiliation with NuDerma, and recommend they be contacted directly if needed. Please relay this message to our customer, [redacted], and feel free to let us know if you should have any questions.Sincerely,NuDerma Skin CareCustomer [email protected][redacted], Customer Service RepresentativeNuDerma Skin Care1-877-817-5015Monday through Friday - 6 AM to 10 PM CST,Saturday through Sunday - 6 AM to 6 PM CST

[redacted]
[redacted]
[redacted]
[redacted]
 
Dear Jay Pollock,Thank you for your corresponding message regarding this consumer complaint from our customer: [redacted]...

[redacted].Our company, NuDerma Skin Care, strives to make sure that our customers are completely satisfied, so we take customer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship program. Please see the following check-out page for more information: https://www.nudermanow.com/payment.phpOur records indicate that Ms. [redacted] accepted our offer of a 75% refund in the amount of $66.86 which was processed on September 23, 2014. However, we feel for our customer's concerns and as such we have processed a refund in the amount of $22.29. This amount should reflect in their bank statement within 7 business days. Please relay this message to our customer, [redacted] [redacted], and feel free to let us know if you should have any questions.Sincerely,NuDerma Skin CareCustomer [email protected][redacted], Customer Service RepresentativeNuDerma Skin Care1-877-817-5015Monday through Friday - 6 AM to 10 PM CST,Saturday through Sunday - 6 AM to 6 PM CST

Complaint: [redacted]
I am rejecting this response because:I have not noticed any refund on my bank statement. Even if they did refund the amount stated, that is not what I am out for product I did not receive. I am out $89.15 plus a $35.00 nsf charge from my bank. I canceled before the trial period was over and I feel I should be refunded all money that I am out because of their mistake.
Regards,
[redacted]

Our company strives to make sure that our customers are completely satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 dayfree trial, our customers have to affirm and acknowledge the terms & conditions for our auto-ship program by...

marking the T&C check-boxes. Please see the following check-out pages for more information: https://www.trynuvie.com/payment.php?We understand Ms. Holden's concerns, and have processed a full refund on July 10, 2015.  Existing Notes:07/10/2015 01:47pm - [redacted] - Revdex.com complaint - refunded $89.15Sincerely,Nuvie Customer [email protected]

[redacted] [redacted] 
 
Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.  I am so sorry.  I just moved and am still getting things in order.Yes, thank you very much.  The company refunded my total payment.Sent from my iPhone
Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards, [redacted]