Nuderma Skin Care

I complained to the FTC and to you and something worked because a few days ago my credit card company notified me that nuderma was issuing me a credit for this $89.15.  Originally they refused so I think the wright of your name and the FTC did the trick!  Thank you.  A couple weeks ago, the [redacted] also changed their mind!

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Dear Jay Pollock,Thank you for your corresponding message regarding this consumer complaint from our customer: [redacted]...

[redacted]Our company, NuDerma Skin Care, strives to make sure that our customers are completely satisfied, so we take customer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship program. Please see the following check-out page for more information: https://www.nudermanow.com/payment.phpOur records indicate that Ms. [redacted] was processed a refund of $44.58 on December 7, 2014 after a call with our customer service representative. We feel for our customer's concerns and as such we have processed a refund in the amount of $44.57. This amount should reflect in their bank statement within 7 business days. Please relay this message to our customer, [redacted], and feel free to let us know if you should have any questions.Sincerely,NuDerma Skin CareCustomer [email protected][redacted], Customer Service RepresentativeNuDerma Skin Care1-877-817-5015Monday through Friday - 6 AM to 10 PM CST,Saturday through Sunday - 6 AM to 6 PM CST

The original complaint was for a refund of 2 charges ~ $178.00   Please see original complaint.Based on our records, 4 charges were refunded - one to the credit card and three via check to the customer - Because we value customer satisfaction, the refund was more than requested by the customer. We do not have any record of the customer calling the customer service phone number to cancel shipments - cancellation information is provided with each shipment.We respectfully request that this claim be closed satisfactorily.Sincerely,?NuDerma Skin Care?Customer [email protected]

Dear [redacted],We have continued to investigate this matter, however our transaction history clearly shows our initial rebill to your account had never been processed, as shown in the attachments. Since the initial charge of $89.15 failed, there would be not be any charges to refund you. At this time we are no longer able to help you with this matter.Sincerely,NuDerma Skin CareCustomer Service[redacted]

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards, [redacted]

[redacted] [redacted]
 
Thanks very much-the credit-just showed on my card.

[redacted]
 
Dear Jay Pollock,Thank you for your corresponding message regarding this consumer complaint from our customer: [redacted]...

[redacted].Our company, NuDerma Skin Care, strives to make sure that our customers are completely satisfied, so we take customer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship program. Please see the following check-out page for more information: https://www.nudermanow.com/payment.phpWe feel for our customer's concerns and as such we have processed a refund in the amount of $89.15. This amount should reflect in their bank statement within 7 business days. Please relay this message to our customer, [redacted], and feel free to let us know if you should have any questions.Sincerely,NuDerma Skin CareCustomer [email protected][redacted], Customer Service RepresentativeNuDerma Skin Care1-877-817-5015Monday through Friday - 6 AM to 10 PM CST,Saturday through Sunday - 6 AM to 6 PM CST

[redacted]
 
Dear Jay Pollock,Thank you for your corresponding message regarding this consumer complaint from our customer: [redacted]...

[redacted].Our company, NuDerma Skin Care, strives to make sure that our customers are completely satisfied, so we take customer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship program. Please see the following check-out page for more information: https://www.nudermanow.com/payment.phpOur records indicate that we had already refunded Ms. [redacted] through an RMA program in the amount of $178.30 processed on January 7, 2015. As for the other charges mentioned, they are from another company we hold no business relations with, and should be contacted directly if needed. Please relay this message to our customer, [redacted], and feel free to let us know if you should have any questions. Sincerely, NuDerma Skin CareCustomer [email protected][redacted], Customer Service RepresentativeNuDerma Skin Care1-877-817-5015Monday through Friday - 6 AM to 10 PM CST,Saturday through Sunday - 6 AM to 6 PM CST

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards, [redacted]

[redacted]
[redacted]
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Dear [redacted],
Thank you for your corresponding message regarding this consumer complaint from our customer: [redacted],...

ID: [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto-ship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.nudermanow.com/payment.phpWe feel for our customer's concerns, and have attempted to refund Ms. [redacted] in the amount of $89.15, however our systems show that the charge to Ms. [redacted] had failed as shown in the attachment, and thus the refund was processed as an error. Please have Ms. [redacted] confirm with her bank or bank statement. Feel free to contact us if you should have any questions.Sincerely,NuDerma Skin CareCustomer Service[redacted]--[redacted]
[redacted]
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[redacted]

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
I have received a refund for 5 of the 6 charges. The refund was made to my credit card. If I understand correctly, they are telling you they sent a check for part of the refund. I did not receive a check from this company. I find this response to be false. This case can be closed. I have communicated this issue to all my friends in the hopes they are not taken in by this "free" product.Thank you for your assistance.
Regards,
[redacted]

Our company strives to make sure that our customers are completely satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 dayfree trial, our customers have to affirm and acknowledge the terms & conditions for our auto-ship program by marking...

the T&C check-boxes. Please see the following check-out pages for more information: https://www.trynuvie.com/payment.php?We understand Ms. Holden's concerns, and have processed a full refund on July 10, 2015.  Existing Notes:07/10/2015 01:47pm - [redacted] - Revdex.com complaint - refunded $89.15Sincerely,Nuvie Customer [email protected]

I am rejecting this response because: There were 6 unauthorized charges of $89.15: 11/27/14, 12/27/14, 1/26/15, 2/25/15, 3/26/15, 5/7/15 Only 3 were refunded on 5/7/15. Three other charges have not been refunded. I had requested full refund of ALL unauthorized charges.

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Dear [redacted],We sincerely apologize for the delayed response, and thank you for your corresponding message...

regarding this consumer complaint from our customer: [redacted]Our company, NuDerma Skin Care, strives to make sure that our customers are completely satisfied, so we take customer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship program. Please see the following check-out page for more information: [redacted]We feel for our customer's concerns and as such we have provided a refund in the amount of $89.15. This amount should reflect in your bank statement within 7 business days. Please inform our customer, Diane Burkoski, of this message. Feel free to let us know if you should have any questions.Sincerely,NuDerma Skin CareCustomer Service[redacted]--[redacted], Customer Service RepresentativeNuDerma Skin Care[redacted]Monday through Friday - 6 AM to 10 PM CST,Saturday through Sunday - 6 AM to 6 PM CST

Dear [redacted]Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto-ship program by...

marking the T&C check-boxes. Please see the following check-out page for more information:https://www.nudermanow.com/payment.php.We feel for your concerns and value your customer satisfaction and therefore processing refunds.  On 5/18 two (2)  refund of $89.15 each were processed on your account.  This amount should reflect in your bank statement within 7 business days.   Please feel free to let us know if you should have any questions.?Sincerely,?NuDerma Skin Care?Customer [email protected]

We understand our customer's concerns, however, at this time, [redacted]’s account has been flagged as a chargeback for the disputed charges in the amount of $89.15.Internal system notes:06/12/2015 12:11am - chargeback360 - CB360 managed a CDRN(CaseId: 4495091) and refunded the...

transactionAccording to the complaint filed, the customer has already received her refund.   Please update the complaint to resolved satisfactorily.Sincerely,NuDerma Skin Care?Customer [email protected]

Dear [redacted],Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto-ship program by...

marking the T&C check-boxes. Please see the following check-out page for more information:https://www.nudermanow.com/payment.php.The original NuDerma trial order was placed on 12/13/14.  After the 14 day trial you were charged $89.15.  The product was returned and your account credited on 3/18/15.On 5/15/15 - 2 Nuderma products were returned - one used and one unopened.  We value your customer satisfaction and have processed refunds for both NuDerma returns @ $89.15 each were processed on 5/18/15.  You should see this on your account within 7 days.Also included in the return products package were 2 unopened and one opened [redacted].  These are not NuDerma products - We hold no affiliation with this product and advise that you contact their customer service team directly at [redacted] as shown on their product label.Please feel free to contact us if you should have any further questions or concerns.Sincerely,[redacted]

[redacted]
 
Dear Jay Pollock,Thank you for your corresponding message regarding this consumer complaint from our customer:...

[redacted].Our company, NuDerma Skin Care, strives to make sure that our customers are completely satisfied, so we take customer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship program. Please see the following check-out page for more information: https://www.nudermanow.com/payment.phpWe feel for our customer's concerns, and as such we have provided a refund in the amount of $89.15. This amount should reflect in your bank statement within 7 business days. Please inform our customer, [redacted], of this message. Feel free to let us know if you should have any questions.Sincerely,NuDerma Skin CareCustomer [email protected][redacted], Customer Service RepresentativeNuDerma Skin Care1-877-817-5015Monday through Friday - 6 AM to 10 PM CST,Saturday through Sunday - 6 AM to 6 PM CST

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards, [redacted]