Nuvie Skin Care

As stated in the first response, our company, Nuvie Skin Care, strives to make sure that our customers are completely satisfied, so we take customer complaints very seriouslyBefore customers commit to our day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship programPlease see the following check-out page for more information: https://www.trynuvie.com/payment.php Although the customer accepted the 50% refund on 6/22/(see excerpt below of customer service call), the balance of a full refund will be processed today Excerpt from Customer Service...06/22/05:49pm - [redacted] - CCI because she ordered a free sample for s/h but was billed additionallyReminded customer of t/c they agreed to on Checkout Page- Customer didnt understandSaid she called her bank and disputed the charge but wants to come to a resolution with usShe couldnt hear me so she placed her daughter on the phoneOffered free shipment to settle accountdeclinedOffered 35% refunddeclinedAsked her to place her mother back on the phoneOffered 50% refundCustomer acceptedRefund required by customer to settle account($44.58) applied as agreed to by customerCancelled acct as requested by customerCX number given- [redacted] * Thank you, Customer [email protected]

[redacted] I have spoken with [redacted] at Nuvie Skin CareHe agreed to restore to my credit card the 2ndcharge less $for restocking and to cancel any future deliveriesI appreciate your action on this and will keep you posted of the outcome of the agreement Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

The customer has already been refunded on September 14th,

unable to find client in our systemplease contact customer service at [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Our company strives to make sure that our customers are 100% satisfied, so we take customer complaints very seriouslyBefore customers commit to our day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship programPlease see the following check-out https://www.trynuvie.com/payment.php for more information We do, however, feel for this customer's concernsWe strive to make sure that every one of our customers are satisfiedFor this reason, we have refunded the customer back the amount of $This amount should reflect in the customer's bank statement within business days Feel free to let us know if you should have any questionsTake care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Our company strives to make sure that our
customers are 100% satisfied, so we take customer complaints very seriouslyBefore customers commit to our day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship programPlease see the following check-out page: https://www.trynuvie.com/payment.php for more information
We do, however, feel for this customer's concernsWe strive to make sure that every one of our customers are satisfiedFor this reason, we have refunded the customer back the amount of $This amount should reflect in the customer's bank statement within business daysWe will refund the remaining $when customer returns the last shipment
If you have any questions please contact customer service at 1-888-978-

Our company strives to make sure that our customers are 100% satisfied, so we take customer complaints very seriouslyBefore
customers commit to our day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship programPlease see the following check-out page: https://www.trynuvie.com/payment.php for more information
We do, however, feel for this customer's concernsWe strive to make sure that every one of our customers are satisfiedFor this reason, we have refunded the customer back the amount of $This amount should reflect in the customer's bank statement within business days as of 8/13/
Feel free to let us know if you should have any questionsTake care

Our company strives to make sure that our
customers are 100% satisfied, so we take customer complaints very seriouslyBefore customers commit to our day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship programPlease see the following check-out page: https://www.trynuvie.com/payment.php for more information
We do, however, feel for this customer's concernsWe strive to make sure that every one of our customers are satisfiedFor this reason, we have refunded the customer back the amount of $This amount should reflect in the customer's bank statement within business days as of 8/21/
Feel free to let us know if you should have any questionsTake care

none; vertical-align: baseline; white-space: pre-wrap background-">Our company strives to make sure that our customers are 100% satisfied, so we take customer complaints very seriouslyBefore customers commit to our day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship programPlease see the following check-out page: https://www.trynuvie.com/payment.php for more information
We do, however, feel for this customer's concernsWe strive to make sure that every one of our customers are satisfiedFor this reason, we have refunded the customer back the amount of $as of 10/2/This amount should reflect in the customer's bank statement within business days
Feel free to let us know if you should have any questionsTake care

Our company strives to make sure that our customers are 100% satisfied, so we take customer complaints very seriouslyBefore customers commit to our day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship programPlease
see the following check-out page: https://www.trynuvie.com/payment.php for more information.We do, however, feel for this customer's concernsWe strive to make sure that every one of our customers are satisfiedFor this reason, we have refunded the customerThis amount should reflect in the customer's bank statement within business days.Feel free to let us know if you should have any questionsTake care

today I received an email saying a refund was being made to my account. Thank you for your help

Our company strives to make sure that our customers are 100% satisfied, so we take customer complaints very seriouslyBefore customers commit to our day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship programPlease
see the following check-out page: https://www.trynuvie.com/payment.php for more information
We do, however, feel for this customer's concernsWe strive to make sure that every one of our customers are satisfiedFor this reason, we have refunded the customer back the full amount of $This amount should reflect in the customer's bank statement within business days
Feel free to let us know if you should have any questionsTake care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
I did receive emails from the company saying that my credit card would be credited for the shipments that they charged on my account I truly thank you for your quick action on this matter which made it possible for the refund that I requested
Regards,
*** ***

Our company, Nuvie
Skin Care, strives to make sure that our customers are completely satisfied, so
we take customer complaints very seriouslyBefore customers commit to our
day free trial, our customers have to personally check
the check-boxes and
acknowledge the terms & conditions for our auto-ship programPlease see
the following check-out page for more information: https://www.trynuvie.com/payment.php
Nonetheless,
we have provided a refund in the amount of $ This amount should reflect
in your bank statement within business days Feel free to let us know if you should have any
questions06/22/05:49pm By *** *** - Refunded - $Trans-ID: ***
Sincerely,
Nuvie Skin CareCustomer Service
[email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

unable to find client in our system. please contact customer service at [redacted]

[redacted]
I have spoken with [redacted] at Nuvie Skin Care. He agreed to restore to my credit card the 2nd. charge less $10.00 for restocking and to cancel any future deliveries. I appreciate your action on this and will keep you posted of the outcome of the agreement.
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]