Nuvie Skin Care

Our company strives to make sure that our...

customers are 100% satisfied, so we take customer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship program. Please see the following check-out page: https://www.trynuvie.com/payment.php for more information.
We do, however, feel for this customer's concerns. We strive to make sure that every one of our customers are satisfied. For this reason, we have refunded the customer back the amount of $89.15. This amount should reflect in the customer's bank statement within 7 business days.
Feel free to let us know if you should have any questions. Take care.

This company is a rip off you are told you only pay shipping for a free trial but then you are charged $89 before your time is up and when you call to dispute it you are told you cant get the money refunded when you keep arguing and then threaten to call the Revdex.com the person on the line gave me $30 then it went to $40 then $50 then she started about I signed a contract and she didn't even have to give me a refund at all in the end I only got $50 of my money back this company is playing some kind of scam.

none; vertical-align: baseline; white-space: pre-wrap; font-family: Arial; color: #000000; background-color: transparent;">Our company strives to make sure that our customers are 100% satisfied, so we take customer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship program. Please see the following check-out page: https://www.trynuvie.com/payment.php for more information.
We do, however, feel for this customer's concerns. We strive to make sure that every one of our customers are satisfied. For this reason, we have refunded the customer back the amount of $89.15. This amount should reflect in the customer's bank statement within 7 business days.
Feel free to let us know if you should have any questions. Take care.

Our company, Nuvie
Skin Care, strives to make sure that our customers are completely satisfied, so
we take customer complaints very seriously. Before customers commit to our 14
day free trial, our customers have to personally check the check-boxes and
acknowledge the terms & conditions for...

our auto-ship program. Please see
the following check-out page for more information: https://www.trynuvie.com/payment.php.  Nonetheless,
we have provided a refund in the amount of $44.58.    This amount should reflect
in your bank statement within 7 business days.   Feel free to let us know if you should have any
questions.06/22/2015 05:49pm By [redacted] - Refunded - $44.58 Trans-ID: [redacted]Sincerely,Nuvie Skin CareCustomer [email protected]

The customer has already been refunded on September 14th, 2014

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Our company strives to make sure that our customers are 100% satisfied, so we take customer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship program. Please...

see the following check-out page: https://www.trynuvie.com/payment.php for more information.
We do, however, feel for this customer's concerns. We strive to make sure that every one of our customers are satisfied. For this reason, we have refunded the customer back the amount of $89.15. This amount should reflect in the customer's bank statement within 7 business days.
Feel free to let us know if you should have any questions. Take care.

As stated in the first response, our company, Nuvie Skin Care, strives to make sure that our customers are completely satisfied, so we take customer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship program. Please see the following check-out page for more information: https://www.trynuvie.com/payment.php.   Although the customer accepted the 50% refund on 6/22/15 (see excerpt below of customer service call), the balance of a full refund will be processed today.   
Excerpt from Customer Service...
06/22/2015 05:49pm - [redacted] - CCI because she ordered a free sample for s/h but was billed additionally. Reminded customer of t/c they agreed to on Checkout Page. - Customer didnt understand. Said she called her bank and disputed the charge but wants to come to a resolution with us. She couldnt hear me so she placed her daughter on the phone. Offered free shipment to settle account. declined. Offered 35% refund. declined. Asked her to place her mother back on the phone. Offered 50% refund. Customer accepted. Refund required by customer to settle account. ($44.58) applied as agreed to by customer. Cancelled acct as requested by customer. CX number given. -[redacted] 
Thank you, 
Customer Service
[email protected]

Our company strives to make sure that our customers are 100% satisfied, so we take customer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship program. Please...

see the following check-out page: https://www.trynuvie.com/payment.php for more information.
We do, however, feel for this customer's concerns. We strive to make sure that every one of our customers are satisfied. For this reason, we have refunded the customer back the amount of $178.30. This amount should reflect in the customer's bank statement within 7 business days.
Feel free to let us know if you should have any questions. Take care.

As stated in the first response, our company, Nuvie Skin Care, strives to make sure that our customers are completely satisfied, so we take customer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship program. Please see the following check-out page for more information: https://www.trynuvie.com/payment.php.   Although the customer accepted the 50% refund on 6/22/15 (see excerpt below of customer service call), the balance of a full refund will be processed today.   Excerpt from Customer Service...06/22/2015 05:49pm - [redacted] - CCI because she ordered a free sample for s/h but was billed additionally. Reminded customer of t/c they agreed to on Checkout Page. - Customer didnt understand. Said she called her bank and disputed the charge but wants to come to a resolution with us. She couldnt hear me so she placed her daughter on the phone. Offered free shipment to settle account. declined. Offered 35% refund. declined. Asked her to place her mother back on the phone. Offered 50% refund. Customer accepted. Refund required by customer to settle account. ($44.58) applied as agreed to by customer. Cancelled acct as requested by customer. CX number given. -[redacted] Thank you, Customer [email protected]

Our company strives to make sure that our customers are 100% satisfied, so we take customer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship program. Please...

see the following check-out page: https://www.trynuvie.com/payment.php for more information.
We do, however, feel for this customer's concerns. We strive to make sure that every one of our customers are satisfied. For this reason, we have refunded the customer back the amount of $445.75. This amount should reflect in the customer's bank statement within 7 business days.
Feel free to let us know if you should have any questions. Take care.

Dear Customer [redacted],
This message is in response to your inquiry for the duplicate order. After researching the matter further, we have indeed identified the duplicate order, as this looks like a technical glitch that created the multiple orders. This is our error, and as a...

result, we provided a full refund.
We apologize for causing any inconvenience. Please reach out to us if you have any further questions. Thank you and have a great day.
Sincerely,
Nuvie Skin Care Customer Service

Our company strives to make sure that our customers are 100% satisfied, so we take customer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship program. Please...

see the following check-out page: https://www.trynuvie.com/payment.php for more information.
We do, however, feel for this customer's concerns. We strive to make sure that every one of our customers are satisfied. For this reason, we have refunded the customer back the three products. This amount should reflect in the customer's bank statement within 7 business days.
Feel free to let us know if you should have any questions. Take care.

Review: Tv infogram re Nuvie...offered a free trial of product.. call to give address.. I did this and was asked for my debit card for shipping and handling which was [redacted]... without my knowing(I never have any firm or individual automatically take money out of my acct) the presided to send a small box with nothing in it but product... no paper at all.. no thank note. no acct info... nothing. so there was no reason for me to check to see if money was automatically withdrawn.. for 4 or 5 mos. t hey continued... I finally went to my bank, asked them who authorized these withdrawals and they said I did... NOT true... so the bank, [redacted] called them while I was in there and said I did not read the small print... there was no paper so how can I have read the small print... the bank gave me what they thought they would get back... but unfortunately, that did not happen and I had to pay the Bank back as well.. put me in a mess as you can see... I dont know if it was the banks fault....but certainly it was NUVIE Skin Care. they had no right to be in my personal acct.. and I lost all that money. some people on FB have experienced the same thing. they could not contact them or stop them from taking money out of there acct. Is there anything you can do? They did, however, credit my acct with one month... for whatever reason they thought would console me... n ot so....Desired Settlement: They should be put out of business for their business practices...their business practices are fraudulent...

Review: Very dishonest company---if you're entertaining thoughts of signing up for their program, you had better monitor your bank accounts very closely. I was enticed with an introductory offer of $4.95 to try their product for only 2 weeks and my account was debited for $89.15 for the next 2 consecutive months before I even knew if I liked the product. These transactions are being treated as a subscription (for a skin care product?)? I never agreed to this deal and could never use this much product every month if I used it on all of my clients. I am a hairdresser in California and will proceed to let all my clients and clients in several other states know not to do business with this company, Nuvie Skin care. I will also be going to [redacted] Reviews and [redacted] with the same message. When you try to fix this situation with the company or get your money back, they argue that they can't help you. So, stay away folks. Thnx for your time, [redacted]Desired Settlement: My bank credited one month back to my account, now I want the company to refund the second month as I sent the product back.

Business

Response:

Our company strives to make sure that our customers are 100% satisfied, so we take customer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship program. Please see the following check-out page: https://www.trynuvie.com/payment.php for more information.

We do, however, feel for this customer's concerns. We strive to make sure that every one of our customers are satisfied. For this reason, we have refunded the customer back the amount of $89.15. This amount should reflect in the customer's bank statement within 7 business days.

Feel free to let us know if you should have any questions. Take care.

Review: I ordered a sample of Nuvie Skin Care off of [redacted] for $5.00. Never knew I had to cancel within 14 days! I received another shipment today for $89.15! They charged my Discover Card without my authorization. I called the company and talked with [redacted] She FINALLY agreed to issue a refund of $80.20 she said $8.95 was for restocking fee. I don't think I should pay for restocking an item I didn't order in the first place. I would like a full refund in the amount of $89.15. Once companies get your credit card # they seem to take advantage of people. My husband and I live on a fixed income and need every penny we get.Desired Settlement: A full refund to my credit card

Business

Response:

Our company strives to make sure that our customers are 100% satisfied, so we take customer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship program. Please see the following check-out page: https://www.trynuvie.com/payment.php for more information.

We do, however, feel for this customer's concerns. We strive to make sure that every one of our customers are satisfied. For this reason, we have refunded the customer back the full amount of $89.15. This amount should reflect in the customer's bank statement within 7 business days.

Feel free to let us know if you should have any questions. Take care.

Review: In June I was on Nuvie Skin Care's website and saw the advertisement for a trial offer for their Firming Face Serum for the price of shipping, $4.95. I clicked on the box to order the product and it immediately took me to another product that I did not want, so I clicked on a tab that I thought would take me to a page to finalize the order, but instead, the website shut down. I did not get to read any conditions that went with the trial offer, so when the website shut down, I wasn't even sure that I would receive the trial.

Sometime later, I received another shipment of the item without any packing slip or invoice with it, so I wasn't sure why I received it. I wasn't paying our bills, my husband was, and he didn't notice the charge of $89.15 on our credit card statement. Since then, I received another shipment, so I asked my husband if I was being billed for these products. He pulled out our statements and I had been billed $4.95 on June 21, 2014 for the shipping of the trial offer. On July 9, 2014 they charged my credit card $89.15; then again on August 8, 2014 they charged my card $89.15 again. Now today on our credit card statement I have been charged $89.15 on September 7, 2014.

I did call the company on September 18, 2014 and talked with Brittany to explain that I tried the sample and did not like the product, so I would like to mail back the two bottles that I had received and get a full refund for what I was billed for these products. She explained to me that when I ordered the product, I agreed to their conditions that I needed to notify them within 14 days to cancel any further shipments and if they did not hear from me, the product would automatically be shipped and billed to my credit card. I tried explaining that the website shut down before I had a chance to read any of the conditions, so I was unaware that I had to notify them to cancel further shipments. I assumed there would be a form with the shipment to cancel, but there was no invoiceDesired Settlement: Refund to my credit card for the three billings of $89.15 each for a total of $267.45

Business

Response:

Our company strives to make sure that our customers are 100% satisfied, so we take customer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship program. Please see the following check-out page: https://www.trynuvie.com/payment.php for more information.We do, however, feel for this customer's concerns. We strive to make sure that every one of our customers are satisfied. For this reason, we have refunded the customer. This amount should reflect in the customer's bank statement within 7 business days.Feel free to let us know if you should have any questions. Take care.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

I did receive emails from the company saying that my credit card would be credited for the 3 shipments that they charged on my account. I truly thank you for your quick action on this matter which made it possible for the refund that I requested.

Regards,

Review: I ordered a sample product as advertised on TV. I order this product over the telephone. I received the sample product. There was no invoice or statement with this sample product. Upon checking my bank statement on 7/13/14, I saw that the Novi Skin company charged my bank account $89.15. The person I ordered the sample from nor the product received indicated that if I did not cancel an order within 15 days that I would be charged this amount. I did not authorized this transaction. I did call and talked to a rep from this company and did not get satisfaction from them as to resolve this issue.The charges to my bank in the amount of $89.15 also caused me an overdraft charge of $35.00.I would like a refund to my bank in the amount of $89.15 as the company did not notify me that I need to cancel within 15 days and I was unaware that ordering the sample was also subscribing to their product. Thank you for your help. My spouse recently passed away and I am on a limited budget.Desired Settlement: refund to my bank account or a check made payable to myself

Consumer

Response:

today I received an email saying a refund was being made to my account. Thank you for your help

Review: THIS COMPANY IS BILLING ME EVERY MONTH FOR $89.15 OR $445.75. THEY WERE NEVER AUTHORIZED TO DO SO..I HAVE CALLED NUMEROUS TIMES TRYING TO CORRECT THIS..I DID A STOP ORDER AT MY BANK..WHICH COST ME $25.00..THE NUMBERS THEY HAVE LISTED DO NOT ANSWER OR ARE DISCONNECTED. WHEN I FINALLY DID GET SOMEONE TWO MONTHS AGO..THEY TOLD ME IT WAS AN ERROR AND THEY WOULD CORRECT IT...I JUST GOT CHARGED AGAIN..AUG 28,2014...(EVERY MONTH FROM 4/28 - TO AUG 28) THIS IS DEFINITELY A SCAM..I AM SURE I WILL NOT SEE THE MONEY THEY ALREADY TOOK..BUT THEY HAVE TO BE STOPPED. AS I SAID...I NEVER GAVE PERMISSION TO BILL MY ACCOUNT. WHEN I CONTACTED MY BANK, THEY SAID I HAD TO GET IN TOUCH WITH THE COMPANY....THATS ALMOST IMPOSSIBLE! I BOUGHT ONE CAN OF THEIR SKIN CARE SERUM AND THAT WAS MY FIRST MISTAKE...THATS WHEN THEY STARTED TO BILL ME! AND THEY HAVE TAKEN $89.15 ON 8/29/2014, 7/28/2014, 6/30/2014, 5/29/2014, 4/28/2014.

FROM LOOKING AT THE WEB-SITE, I KNOW NOW THAT I'M NOT THE ONLY PERSON THEY ARE SCAMMING! I HOPE SOMETHING CAN BE DONE...

WHEN I FIRST SPOKE WITH THE COMPANY, I TOLD THEM THAT THEY WERE BILLING ME MONTHLY AND I ALREADY PAID BY DEBT CARD..I ALSO EXPLAINED I WAS NOT USING THE PRODUCT AS I WAS HAVING A SKIN REACTION..SO THEY KNEW I DID NOT WANT ANY MORE.Desired Settlement: STOP BILLING ME $8.15 EVERY MONTH AND GIVE ME BACK MY MONEY...

Business

Response:

Our company strives to make sure that our customers are 100% satisfied, so we take customer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship program. Please see the following check-out page: https://www.trynuvie.com/payment.php for more information.

We do, however, feel for this customer's concerns. We strive to make sure that every one of our customers are satisfied. For this reason, we have refunded the customer back the amount of $445.75. This amount should reflect in the customer's bank statement within 7 business days.

Feel free to let us know if you should have any questions. Take care.

Review: Nuvie Skin Care advertised FREE TRIAL, 30 day supply of product, just pay $4.95 shipping cost. This would tell a reasonable person that the trial product was free of charge and he would only be charged for shipment. I paid for shipping charge with debit card on 7-2-14.

On 7-15-14 I received a debit charge of $89.15. I called company on 7-17-14 and told them I had not authorized any funds to be removed from my account except for the $4.95 shipping charge.

Nuvie Skin Care rep. informed me that on another page the consumer was informed that if he did not notify Nuvie Skin Care that he was cancelling the order within 14 days of ordering the product that he would be billed the normal purchase price of the product.

I feel that the company intentionally misrepresented the promotion as FREE in large print on the front page, then adding different terms on the last page. I also feel that I only authorized the $4.95 from my account for shipping and anything more constitutes fraud.

When I confronted the co rep. he said they would refund 25%. I said I expect no less than the entire amount they took . The rep said ok we will refund 50% without any product and that is their final offer. I told rep. you do what ever you want but I expect the entire $89.15 refunded and I will be filing

a complaint with the Revdex.com.Desired Settlement: Full refund of all charges other than the $4.95 that was paid on 7-2-14.

Business

Response:

Our company strives to make sure that our customers are 100% satisfied, so we take customer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship program. Please see the following check-out page: https://www.trynuvie.com/payment.php for more information.

We do, however, feel for this customer's concerns. We strive to make sure that every one of our customers are satisfied. For this reason, we have refunded the customer back the amount of $89.15. This amount should reflect in the customer's bank statement within 7 business days as of 8/13/14.

Feel free to let us know if you should have any questions. Take care.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,