Nyle Maxwell of Austin LLC

Complaint: [redacted] I am rejecting this response because: I appreciate the dealerships willingness to reach out and discuss options but unfortunately none of them were acceptable Regards, *** [redacted]

I just bought a 2017 Jeep Cherokee Sport that has a bad transmission. Thankfully, the vehicle is covered under the Nyle Maxwell forever warranty. My vehicle has been in the shop for over a week and the transmission is on order. Here are my complaints: the customer service there is crap. I don't know how many times I've had to call to get an update on my vehicle, even after being told that someone would get back to me. I understand it's a business and that things get busy and they have other duties, but don't tell me that someone is going to get back to me if they're not. That's just rude and unprofessional. Secondly, the information I have gotten is not always consistent. I was told earlier this week that the transmission they ordered is on it's way and would be arrive, either today or Monday. I was then told that after installing the new transmission and testing it for issues, I should have my vehicle back by the middle of next week. I called today to check on the status (after waiting a couple of hours and again being told that someone would call back which no one did) only to be told that now my transmission is on back order and they have no idea when it will be in or when I will get my vehicle back. How in the hell does a manufacturer not have transmissions on inventory, for a 2017 vehicle? We're not talking about trying to get a transmission for a '57 Chevy here!? I'm tired of being jerked around, I want some answers, I want some action! If Mr. Maxwell wants my business, I better be hearing from him about what he plans on doing about this bt! I'm done with all of it, the lack of customer service, the inconsistency when it comes to the progress of my vehicle. They're not paying for my vehicle, I'm paying for it! It's about damn time I get treated in such a manner and not like someone who they're doing a favor for. I can gladly take my business somewhere else if something's not done very soon! I'm giving them one star, even though they don't even deserve that much.

Mr [redacted] purchased a truck with a Hemi engine, all of which make this noise, even the new onesIt will be more noticeable in the hot weather during the summerThere is nothing that needs to be fixedIf Mr [redacted] is still concerned, however, he is welcome to come and see our [redacted] , [redacted] , and he will listen to the noise to make sure it is a truck noiseThank you!

We were told in no uncertain terms it was a full sized spare and a full sized spare would fit on the car It does NOT We both understood the same thing [redacted] told us it would hold the full sized spare

Mr [redacted] , our General Manager, left Mr [redacted] a voice message Thursday evening (11/16/17) around 5:p.mto assure him that the radio that was replaced was identical to the original radio that was removedThis was verified with [redacted] who performed the workHis $check is being processed by our business office and will be mailed to him in the coming daysThis should resolve all of Mr [redacted] 's concerns with his business transaction with our dealership

Complaint: [redacted] I am rejecting this response because:I refuse to bring my vehicle into a shop or dealership that cannot admit that they made a mistake [redacted] is tip toeing around the fact that I brought my vehicle in with multiple complaints, to be exact at the time within two weeks of owning the car, and of those issues are still presentOne of which was partially addressed, while the other was supposed to have a part ordered that the dealership never took care of because I put a complaint in with Chrysler/DodgeThe most reasonable thing that [redacted] can do as the [redacted] of this dealership is to submit the service pages to the Revdex.com and let them review what I am claiming was not fixedThey will show that I brought my car in for separate issues, of which I will list below-Front passenger door out of allignment-Rattles coming from driver side dash-Rattles coming from driver side door when playing music-Rattles coming from underneath vehicle -Paint issues that look like rust stains-Corrosion underneath steering wheel-Oil stain on plastic trim near shifter-Scratches on subwooferDuring the initial drop off of my vehicle, the service advisor by the name of ***, looked at the issues in the vehicle with no dispute that they were there minus the rattlesThe physical paint issues along with the oil stain and corrosion were said to not be present, yet how can an issue not be present if an advisor saw these problems with their own eyesThis reply given by the GM appears to be a diversion tactic that doesn't establish factual evidence, but in fact comes off as a way to cover a lie because this dealership doesn't want to fix issues with a vehicle that was supposedly NEWThat doesn't logically make senseSo with that said, the original records should be provided to the Revdex.com to establish physical evidence being present, so that issues that I brought my car in with are not overlooked due to misinformation being provided.Regards, [redacted]

I personally spoke to Mrs [redacted] when this situation was unfoldingThe balance of the $is due to Mrs [redacted] ’s own bank not processing the payment funds for the vehicle she purchased, a preowned GMC Yukon, in a timely mannerMy Finance Director, [redacted] ***, explained to Mrs [redacted] that we do not pay off a traded vehicle until we receive funds to pay for the purchased vehicleDue to her bank not sending funds in a timely manner she was drafted another vehicle payment in the interimPer the payoff agreement that she signed, it states, “I understand that if a difference in payoff amount should occur, any shortage in the amount will be my responsibility and any overage will be reimbursed to me by the lien holder listed above.” Any discrepancy in payoff amount should be addressed with her previous lien holder since it was due to their processing time

Complaint: [redacted] I am rejecting this response because:I was never told about miles and I sent a driver to pick it upSorry [redacted] you are getting lied toThey never recleaned the truck inside or out sideThey never told me about the milesLIES LIESAnd no it is not perfect to sell a dirty truck with miles and bullets under the seat to someone just because they are not localClassic example of how they thinkHe is from far away, the check cleared so we can take advantage of him Regards, [redacted]

Unfortunately [redacted] ***'s salesperson was on vacation over the holidays and as a result there was a lack of communication with herOur General Manager, [redacted] , has spoken with [redacted] to resolve her issues and apologize for the communication issuesShe of course is welcome to call him with any other concerns

We have received the vehicle back from the [redacted] [redacted] returned the keys to [redacted] on Tuesday, November 18.This completes our business transaction with the [redacted] [redacted]

Nyle Maxwell will contact Mr [redacted] this week in regards to his complaint, per his request

To our Revdex.com, Ms [redacted] did purchase a new Dodge Journey in October At the time of purchase she did mention the full size spare As Ms [redacted] told me in our telephone conversation on January 10, 2018, she knew that full size spares were hard to find on a new vehicle as most new vehicles are now built with smaller spare tires or no spare tire at allMy salesperson, Mr [redacted] ***, fully understood Ms [redacted] ’s concern for the spare tire The vehicle she was most interested was the Dodge Journey Mr [redacted] let her know that the spare was not a full size spare, however it was not a “donut” eitherHe did show Ms [redacted] and her friend, Mr [redacted] , the spare Both parties kneeled down and viewed the spare The spare is a full size wheel with a compact tire attached It is not a donut, however it is not a full size spare eitherMs [redacted] and Mr [redacted] both know exactly how the Dodge Journey was equipped Mr [redacted] knew how important the spare was to Ms [redacted] It was decided that the spare was acceptable and the sale was completed Never at any time did Mr [redacted] tell Ms [redacted] it was a full size spare She understood that the tire was larger than a donut, but not a full size spare tire I did visit with Ms [redacted] as noted above I let her know that a full size spare was not an option if she wanted it mounted under the vehicleI would give her a full size spare at no cost, but it would need to be carried in the rear of the Journey She was not open to this optionI also offered Ms [redacted] a service at no cost that in the event of a flat, I would have a company come to her location and take care of the tire situationShe mentioned that she was not open to this optionI let her know that putting a spare under the car was not an option and I would be happy to offer other services or a full size spare for the rear of the vehicleShe was not open to any of my options and we ended our conversation I still offer the spare tire or the tire service if she is interested [redacted] Nyle Maxwell of Austin

Complaint: [redacted] I am rejecting this response because:"To touch up the slight scratches and buff them" is not manufacturer standard of fixing scratchesThis is a new vehicle (less than year and 12,miles) and should be fixed as a new vehicle.Also, that fact that vehicle has other scratches cannot be used as an excuse of parking it recklessly and making new ones (and I DO have a witness of it being parked INTO a pole) and especially treating it's owner disrespectfully later by sending him back and forth to some third-party body shop multiple times and wasting his time.General idea is that vehicle should not be returned in a worse condition than it was taken, and business should take responsibility for it and fix the problem properly to save it's reputation even if it will do it at a loss.If business refuses to fix it properly I'm okay with closing this issue as unresolved and leaving this story as a 0-star feedback for themAlso it will be published on Google and Yelp.Thank you! Regards, [redacted]

We completely understand Mr [redacted] ’ concernsAfter he left his most recent visit with us we continued to work on his tire issueWe contacted our Chrysler representative who had a new set of tires authorized for Mr [redacted] after a lengthy approval processAt this point in time, we have replaced the tires at no cost to Mr [redacted] and believe him to be completely satisfied

Mr [redacted] and the customer spoke on Friday November 10th and came to an agreementWe will mail a $check to Mr [redacted] this week to reimburse him for gas expensesBoth parties have agreed that this is an acceptable outcome

We sold Ms [redacted] a car with a PENDING approval from the bank, which was explained to her thoroughly at the time of saleThis is very common in the car world and among other dealerships in the Austin areaThis approval was dependent on her furnishing us with proof of income, which it took her many weeks to get back to usWe finally asked her to bring the car back because she wasn't providing us with proof of income (required by the bank before they could finalize the financing) in a timely mannerWhen we finally received the proof-of-income document, her actual income was lower than the income she self-reported on her application, which is why the bank required Ms [redacted] to put more money down.To reiterate, we did have a pending approval for Ms [redacted] at the time she was sold the vehicle, but due to the discrepancy between her self-reported salary and her actual salary, the bank required more money downTo avoid such issues in the future, it would be best for Ms [redacted] to report an accurate salary.Mr [redacted] has been in touch with Ms [redacted] , who had agreed to call us with a credit card number to pay the $2,today (3/11/16)Mr [redacted] has left several messages for Ms [redacted] As of this time, she has not lived up to the promise she made yesterday to pay the final amount due and owing

I do have notes in our files regarding several of [redacted] ***’s concernsThe notes go back almost a year, as noted in the complaint.Being that I am just finding out the issues, I would like for [redacted] to contact me so that we can sit together, look at the current issues, and resolve them in a fair and responsible manner for both partiesMy number is [redacted] If I am not available, she can speak to my assistant, ***, to set an appointment with me.***’s concerns appear to be an easy issue and I would like the opportunity to review them with [redacted] and take care of what we promised As with all customers, issues with used cars are a part of life, but I am certain that we can come to an equitable resolution on these matters[redacted] Nyle Maxwell Supercenter

Mr [redacted] and [redacted] , our [redacted] , have been in contact and have an appointment set for this week to sit down and visit about the above-referenced matter [redacted] has offered Mr [redacted] some alternative ideas for how to get his van fixed and paid for in a way that will be fair to both parties

[redacted] did purchase a new Ram truck from our store He flew into Austin from Pennsylvania and picked the truck up himself.The truck did have a few miles at the time of delivery It had been driven a very few miles by one of the New Car managers prior to being soldAs far as the dirty seat, I have checked with the salesperson and was told that we did clean the interior again prior to final delivery.The box of shells is a mystery No one from our store carries weapons or any such devices in any company vehicles Again, that is a mysteryI do apologize for this event and hope no one was hurt by it.As far as the miles, [redacted] did take delivery of the truck himself It was discounted an additional amount due to the miles on the truck [redacted] then drove the truck back to Pennsylvania, which is approximately 1,miles The fact that it had a few hundred miles on it probably helped the engine for the tripDriving over a thousand miles on a truck with miles is not recommended by many technicians.Again, I apologize for any dissatisfaction on [redacted] behalf We strive every day to meet and exceed our customers desires Respectfully, [redacted] Nyle Maxwell Supercenter

Ms [redacted] had a complaint for squeaky brakes.In talking with Chrysler, part of this is at times.After reviewing her issues, we did replace her rear brake shoes as a goodwill gesture.The brakes were not worn or flawed, but we wanted to take care of Ms [redacted] as she is a valued customer of the Nyle Maxwell Supercenter.As of this afternoon, we have not heard from Ms [redacted] otherwise.We will obviously be here to help her in the future if needed [redacted] General Manager