Nyle Maxwell of Austin LLC

Complaint: [redacted]
I am rejecting this response because: 
I appreciate the dealerships willingness to reach out and discuss options but unfortunately none of them were acceptable.
Regards,
[redacted]

Mr. [redacted] purchased a truck with a Hemi engine, all of which make this noise, even the new ones. It will be more noticeable in the hot weather during the summer. There is nothing that needs to be fixed. If Mr. [redacted] is still concerned, however, he is welcome to come and see our [redacted],...

[redacted], and he will listen to the noise to make sure it is a normal truck noise. Thank you!

We sold Ms. [redacted] a car with a PENDING approval from the bank, which was explained to her thoroughly at the time of sale. This is very common in the car world and among other dealerships in the Austin area. This approval was dependent on her furnishing us with proof of income, which it took her...

many weeks to get back to us. We finally asked her to bring the car back because she wasn't providing us with proof of income (required by the bank before they could finalize the financing) in a timely manner. When we finally received the proof-of-income document, her actual income was lower than the income she self-reported on her application, which is why the bank required Ms. [redacted] to put more money down.To reiterate, we did have a pending approval for Ms. [redacted] at the time she was sold the vehicle, but due to the discrepancy between her self-reported salary and her actual salary, the bank required more money down. To avoid such issues in the future, it would be best for Ms. [redacted] to report an accurate salary.Mr. [redacted] has been in touch with Ms. [redacted], who had agreed to call us with a credit card number to pay the $2,000 today (3/11/16). Mr. [redacted] has left several messages for Ms. [redacted]. As of this time, she has not lived up to the promise she made yesterday to pay the final amount due and owing.

Nyle Maxwell will contact Mr. [redacted] this week in regards to his complaint, per his request.

Complaint:[redacted]
I am rejecting this response because: No it does not complete our transaction. You still owe on my Honda and you still have to replace my car, we have to agree on a replacement. So I look forward to hearing from you about to to get my car back. Also your company continued to run my credit for the last two months. I have all the letters from the lenders which is apparently illegal. I lool forward to talking to you about replacing my car you sold. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:"To touch up the slight scratches and buff them" is not manufacturer standard of fixing scratches. This is a new vehicle (less than 1 year and 12,000 miles) and should be fixed as a new vehicle.Also, that fact that  vehicle has other scratches cannot be used as an excuse of parking it recklessly and making new ones (and I DO have a witness of it being parked INTO a pole) and especially  treating it's owner disrespectfully later by sending him back and forth to some third-party body shop multiple times and wasting his time.General idea is that vehicle should not be returned in a worse condition than it was taken, and business should take responsibility for it and fix the problem properly to save it's reputation even if it will do it at a loss.If business refuses to fix it properly I'm okay with closing this issue as unresolved and leaving this story as a 0-star feedback for them. Also it will be published on Google and Yelp.Thank you!
Regards,
[redacted]

Mr. [redacted] and [redacted], our [redacted], have been in contact and have an appointment set for this week to sit down and visit about the above-referenced matter. [redacted] has offered Mr. [redacted] some alternative ideas for how to get his van fixed and paid for in a way that will be fair to both parties.

Mrs. [redacted] is correct, the Nyle Maxwell Supercenter does not condone harassment of any kind. We apologize if our communications were perceived that way. At this point in time we have done everything necessary to complete her purchase transaction.

My bad experience has been addressed by Marvin H. and Alan M. both employed by Nyle Maxwell Supercenter and between the two of them they were able to restore back the faith and confidence that customer service is #1 with them and the employees of Nyle Maxwell SuperCenter
Regards,
[redacted]...

[redacted]

Complaint: [redacted]I am rejecting this response because:  [redacted] has not resolved any issues that I have spoken with him about and the only reason that he even returned my call was because I had informed him of the complaint that was made with the Revdex.com.  I have nothing in writing from the dealership to prove that anything has been resolved.  I would still like the three items that I had previously mentioned.  Also:A.  While my car was in for servicing I called every day to check status and nobody could answer me.  I even called for [redacted] and was told that he was unavailable and left a message with his personal assistant, that call was never returned.  Regardless of whether or not my sales rep was on vacation someone should have been able to give me an answer regarding the status of my vehicle.B.  There are still issues with my car that have not been resolved.C.  I'm still unhappy about being promised one thing and having to settle for less because the managers in the different departments over promised and under delivered.Regards,[redacted]

We acknowledge Mr. [redacted]’s complaints and have already offered solutions prior to his Revdex.com complaint. We would like to clarify some events. His vehicle was not parked “into a pole”. It was, however, parked next to a pole, as is the layout of our parking area, but there was no indication that there...

was contact with the pole. Our service director also never indicated that we would fix the vehicle. He simply asked that the customer take it by our body shop for an estimate and we would assess the situation from there.   Since we cannot prove to the customers benefit or ours that the scratches were/weren’t pre-existing we offered to touch up the slight scratches and buff them. Since there was pre-existing damage on the bumper from the customer we felt this was a satisfactory solution. We are still willing to provide this service if Mr. [redacted] will  accept.

We understand Mr. [redacted] frustration and apologize for that information not being properly communicated with him. However, it is becoming standard practice across all manufacturer’s that spare tires are not an included item in most vehicles. This is for both cost savings to the customer and to help...

increase fuel economy with the overall decreased weight of the vehicle. Manufacturer’s, including FCA, have now included Roadside Assistance as a part of the warranty on the vehicle. They are a nationwide service and can be reached at ###-###-####. Since Mr. [redacted] has already purchased the spare tire and had it installed elsewhere, we are willing to help out on the cost at a 50% participation. He can forward his receipts to my assistant, [redacted], at [redacted] and we will promptly cut and mail him a reimbursement check.

We were told in no uncertain terms it was a full sized spare and a full sized spare would fit on the car.  It does NOT.  We both understood the same thing.  [redacted] told us it would hold the full sized spare.

We have received the vehicle back from the [redacted] returned the keys to [redacted] on Tuesday, November 18.This completes our business transaction with the [redacted].   [redacted]

From our experience, we do not believe this clamp to be a defective part in Jeeps. In addition, there are no notifications from Chrysler regarding this part. Unfortunately, we cannot use information from Jeep owners’ forums when making our warranty decisions. We are therefore unable to repair it under warranty.Thank you,[redacted]

I contacted Mr. [redacted] today, Wednesday, at 3:06 PM and left a message asking him to call me back to discuss the situation. We did change his oil and he did come in after hours to pick up his vehicle. According to our notes, we did inform Mr. [redacted] of our hours of operation. When he arrived...

after hours, the sales personnel did locate his keys and pull his vehicle up front. During this time however, Mr. [redacted] left the facility. I would be happy to visit with him and see what I might be able to do in helping with the future. Please give the dealership a call at [redacted] and ask for [redacted].Thanks,[redacted]

I personally spoke to Mrs. [redacted] when this situation was unfolding. The balance of the $39.88 is due to Mrs. [redacted]’s own bank not processing  the payment funds for the vehicle she purchased, a preowned 2015 GMC Yukon,  in a timely manner. My Finance Director, [redacted], explained to Mrs....

[redacted] that we do not pay off a traded vehicle until we receive funds to pay for the purchased vehicle. Due to her bank not sending funds in a timely manner she was drafted another vehicle payment in the interim. Per the payoff agreement that she signed, it states, “I understand that if a difference in payoff amount should occur, any shortage in the amount will be my responsibility and any overage will be reimbursed to me by the lien holder listed above.” Any discrepancy in payoff amount should be addressed with her previous lien holder since it was due to their processing time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]I am rejecting this response because:Regards,[redacted] I'm waiting to receive additional documentation to send to the dealership as well as documentation in writing from [redacted].

Ms. [redacted] came into our dealership on Tuesday of this week and worked with Mike [redacted] to complete the deal. She was able to be financed through one of our banks, and has signed all of the documents. This car deal is complete.If she has any further issues she is welcome to call Mr. [redacted] for assistance.