Nyle Maxwell of Austin LLC

*** *** brought his Jeep in to the Nyle Maxwell Supercenter Service Department for us to look at his issueWe informed *** *** that the issue was caused by a faulty radiator hose clamp. The Jeep had never been to our facility before, so we had no service records to compare against.He
let us know that his mechanic at an offsite service facility had begun working on his Jeep and that he informed him that it may be a covered item under his factory warrantyUnfortunately, Jeep factory warranty will not repair issues such as this when a non-authorized technician has already been working on the problemIf we had been the only shop performing all of the maintenance on the car, we could rule out that the issue was human errorHowever, since we have not seen *** ***'s Jeep before now, it is not possible to rule out that a technician at another shop caused the issue, which would mean the Jeep factory warranty would not cover the repair as it is not a mechanical issue.We checked our tech bulletins for any notices involving this type of radiator clamp and no notices were foundThe service drive manager and our technician both showed *** *** the problem and why we were unable to repair it under warranty.We understand *** *** is upset but unfortunately, for the reasons stated above, this repair is not one covered by the Jeep factory warranty.*** ***General ManagerNyle Maxwell Supercenter

We apologize for the inconvenience she experienced while purchasing a vehicle with us and have looked into Ms***’ claimWe are unaware of any issues with the funding of her new Chrysler She is currently financing with Velocity Credit Union, not Chrysler CapitolShe may have possibly just
received a letter from Chrysler Capitol stating that they were not able to approve her recent loan, which is why she financed with Velocity Credit UnionOur General Manager, *** ***, has attempted to contact Ms*** twice and left messages to help address these concernsOf course, if she has any questions, she can contact us and provide a copy of the letter she received and we will help in any way possible

From our Service Manager, Marvin ***:
To start, Chrysler is the one that has denied the engine claim due to lack of oil changes.
It clearly states in the owner’s manual that oil change intervals must not exceed months or 6,miles. See attached owner’s
manual Page (relevant pages attached). Mr*** has exceeded this requirement on more than one occasion by miles to 3,miles. This is the reason Chrysler has denied his claim.
He had his vehicle in our service department on April 17, with 90,miles with a rattle noise coming from the engine. At that time we had found it was an exhaust leak from his aftermarket exhaust system (no repairs performed at that time). The visit referred to in the complaint (September 29, 2014) was for a knocking noise at 95,miles. We found the vehicle was quarts low on oil and that it had spun a rod bearing. The vehicle had just had an oil change at Wal-Mart 1,miles ago.
Concerning the year inspection, it is a visual inspection for leaks ONLY. See attached inspection sheet
Mr*** agreed with his service advisor to leave the engine torn down so that it would be easier for him to receive a second opinion. If we reassembled the engine it would only cause much more damage if he drove it.
The customer is welcome to call *** ***, our *** ***, in regards to his repair*** *** is willing to offer a discount on the cost of repairs###-###-#### is the dealership phone number

Mr***’s vehicle has been in our service department one time: on July 24, We did realign the door. The other items he had were addressed and resolved without issue.If Mr*** would like to bring his vehicle back to the service department for further review, we will be happy to
look at his Charger again.Please have him call and set an appointment. We obviously want to help Mr*** with any and all issues he may be having with his vehicle.Respectfully,*** * *** ***Nyle Maxwell Supercenter

From *** ***, *** ***:We have contacted *** ***I have personally emailed her about her issuesHowever, if *** *** is still having problems with her car, she will need to bring the vehicle back to the service department for further evaluationWe have not had the opportunity to look
at her vehicle to determine if it does indeed have an issue.Unfortunately we cannot reimburse her for gas since it was gas she used while in the free loaner vehicleWe provide free loaner cars, but not fuelThis is true of all of our loaners with all of our customers.Thank you,*** ***

Complaint:***
I am rejecting this response because:I have not received anything from your attorney We have moved so send it to the following address *** ** *** * *** *** *** ** ***I have found a honda accord EX that you can buy to replace the one you soldI would be more than happy to switch the dart for the accordAlso we still have not received any of the contract information, as you may recall *** *** you said that I can not have any of the documentation I signed because I was talking about getting an attorneySo please mail the initial contract to the address aboveAlso the tag will expire next week once the tag expires the car will be towedI am hoping your morals as a man are high enough to do the right thing and at least give us the plates for the vehicleIF it is mine as you have said, but, I am sure the car isn't mine cause when I call to get the plates I am told I can't have themI will also send an email to your work emailSo to sum it all up I have found a car to replace the one you sold so that you can get your dart back and I need the tags for the car so it won't be sold.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I have spoken to Mr*** and he agreed that there were discrepancies made and we would discuss these discrepancies furtherI told him I no longer feel comfortable dealing directly with them for financing and will either seek out private financing or visit the dealership in personWhen I spoke to Mr*** earlier and asked him why they were demanding $2,more if they did not even have my current paystubs or for How is it possible for them to figure financing if they don't even have my salaryNo information that was given to them thus far has been incorrect.
Regards,
*** ***

We are currently in talks with the *** about their vehicle. *** *** has talked with *** *** on this subject.A letter has been mailed to the *** giving them two options. Our attorney informed us to not comment on the subject further.Thank you,*** ***
***

We understand Ms*** frustration, however we cannot, as a business, pay her for a vehicle that we have no ownership of, as of yetWe do apologize for any miscommunication about the expected timeframe for us to get the payment check to herSince she is an out of state buyer it can take
quite some time to request and receive a title from another stateWe do apologize for this not being communicated properly to herShe has since spoken with Mr***, our General Manager, and he has given her realistic timeframesOnce we receive the title to the vehicle we can then cut her a check immediately for same day pick up or we can mail it, whichever her preferenceShould she have any further questions or concerns she is more than welcome to reach out to Mr*** at ***

*** *** has spoken with *** *** three times and on the last occasion returned her husband's hatHe has let her know that she can contact him at any time with any concerns, and gave her his personal cell phone numberThe last time they spoke, she did not mention any other concerns to him besides getting her husband's hat backIf there is anything else *** *** can do for her or any other concerns with her vehicle, she is welcome to call his cell phone and he will assist her in any way he can!

Complaint: ***
I am rejecting this response because:*** *** has not tried to contact me since my car has been in for work this past time I have sent him several emails with no response from him at all.I also have emails from him where he stated that he would reimburse me for the fuel that I had to put in the loaner car that he still has not done I also was very upset to have to put a deposit down for a loaner vehicle instead of having a loaner as requested. Nyle Maxwell has not held up their end of the service and warranty agreement*** *** HAS NOT ATTEMPTED TO CONTACT ME AT ALL.
Regards,
*** ***

Mr*** read Mr***’s response and took a look at his NADA estimates which are often very broad estimates for a particular marketObviously most owners think their cars are worth more than car dealers think they are worth, as the dealership has to put work into the automobile afterwards to make it marketable again and we have to consider that cost$19,is all we are able to offer at this time for his trade-inIt is the fair market value for our store and our market.If someone else is able to give him more, we certainly understand if he prefers to give his business to themAlthough we do wish we could have helped him with his purchase, he should certainly do what is best for himIf we can help in the future, he is welcome back

Complaint: ***
I am rejecting this response because: This does not condone the harassment and the treatment that we received from the dealership
Regards,
*** ***

Our estimate, signed by *** ***, was to diagnose a check engine lightIn addition, we have a recorded call in which our service advisor explained to *** *** that the check engine light was due to an sensorHe thanked the advisor and then asked about the A/CAs explained in our former response, our service advisor let *** *** know that we would need to get the vehicle running correctly before we could diagnose the A/C issueThe system now has dye in itIf the A/C stops blowing cold again, *** *** is welcome to return his vehicle for us to find the leak.Thank you, *** ***

Once again, this is an incorrect and response from the businessThey did agree to send me the $for the gas issue, but that was the minor issue in my complaintThe larger issue was the warranty issue and the proper replacement of the radioMr*** agreed to research this issue further by checking with the Toyota dealership they took my Camry to for this repair to compare the model they took out of the car versus the cheap one the put inHe was supposed to call me back by Tuesday this weekToday is Thursday and I have not heard from them on this issueIn my opinion, this dealership continues to lie and delay doing the right thing. Regards,*** ***

Complaint: ***
I am rejecting this response because: The information listed within *** ***'s response to my initial complaint are fabricated and stand no ground given that the door was not fixed properly given that it wasn't repaired to factory specificationsIn regards to him stating that the other issues that I brought up to the service department were repaired is completely and utterly falseThe only issue they supposedly fixed was my misalligned door, which is still an issues, and the ordering of a plastic part that was damaged by one of their employee's due to oil being on their hands, which caused an oil stainThe other issues I listed off were not repaired and were stated as not being present on the work order they provided with meThe service log, which had issues on it, should be provided to back up *** ***'s assumption of what was and was not repaired at the time of my vehicles pick upThis is EXACTLY why I'm complaining about this businessThey are providing less than factual evidence so they can avoid helping a customer with grievances
Regards,
*** ***

Complaint: ***I am rejecting this response because:I did not ask the *** *** to check or fix the diagnostic codeI was in to have the A/C fixed.Regards,*** ***

Complaint: ***I am rejecting this response because:it is not totally truthful and accuratea copy of the attached may be sent to the regional Dodge representative and/or Chysler Corp.Regards,
*** ***

To the Revdex.com: Mr*** did come into the dealership to view a preowned Challenger. Unfortunately, that vehicle had been sold earlier in the day.He expressed an interest in a new Challenger which we did show him.His salesperson, ***, had his trade in appraised which he just
recently purchased in May 2015.As is our company policy, after an appraisal is given on a vehicle, it is parked on the back portion of the dealership property to relieve our parking situation at the store. It also protects the customers vehicle from damage by other customers opening doors into the vehicle.Mr*** did indeed owe more on his recently purchased Ford Escape than the fair market value currently offers.We did, with his knowledge, access his credit portfolio to evaluate the possibility of obtaining a car loan for Mr*** which would include the negative equity. We only inquired his credit file one time.Mr*** contacted his partner over the phone and ultimately rejected our trade offer.As is the case with many customers in today's market, being upside down is quite common. We did offer Mr*** a very fair amount for his recently purchased Ford.I do apologize for the salesperson not pulling his trade in back to the front of the store. This should have happened. If Mr*** would like to stop by the store at his convenience, I will be happy to visit with him and assist in purchasing the Challenger or any other vehicle that he is interested in.We do not have the ability to remove the inquiry from his credit file as it says on for years. Thank you for your assistance with this matter. *** *** ***

We stand by our original response to his issues. *** *** came to Austin from Pennsylvania because of the his inability to find the truck any closer to his homeWe did address the fact of the dirty seat when he was here and did clean the seat again. He accepted it. As far as the miles, the customer took delivery of the truck and knew of the miles. In our opinion, this was a perfect situation for someone who was going to take a road trip over 1,milesIt helped break in the engine before the highway trip.We feel that we have addressed his concerns and consider this matter resolved.Thank you,*** ***