Nyle Maxwell of Austin LLC

Ms. [redacted] had a complaint for squeaky brakes.In talking with Chrysler, part of this is normal at times.After reviewing her issues, we did replace her rear brake shoes as a goodwill gesture.The brakes were not worn or flawed, but we wanted to take care of Ms. [redacted] as she is a valued...

customer of the Nyle Maxwell Supercenter.As of this afternoon, we have not heard from Ms. [redacted] otherwise.We will obviously be here to help her in the future if needed. [redacted]General Manager

Complaint: [redacted]
I am rejecting this response because:I had another service align the vehicle and just after a month or so the alignment was even worse after Nyle Maxwell aligned it.  They also have a before and after....the tires wore even worse on the inside than they did before.  Nyle Maxwell told me that after their alignment the tires would even out....but the tires just after 1 month started showing threads on now all 4 tires on the inside so they didnt change the alignment at all!  Before the inside wear was only on the 2 tires....  This in my opinion cannot be acceptable!   Especially from a service such as nyle maxwell....
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this...

response because:The business did not reach out to me on 11/07 as they stated. They did leave me a message on 11/08 at 3:45pm. My call history will support this. I called back on 11/09 around 6pm and left a message for [redacted] with the receptionist. I called again this afternoon and left another message for [redacted] with his secretary.
Regards,
[redacted]

After speaking with Mr. [redacted], he has decided to purchase a vehicle elsewhere. We offered alternative solutions which were all declined by the customer. We have parted ways amicably and understand his decision.

Mr. [redacted] and the customer spoke on Friday November 10th and came to an agreement. We will mail a $100 check to Mr. [redacted] this week to reimburse him for gas expenses. Both parties have agreed that this is an acceptable outcome.

To our Revdex.com, Ms [redacted] did purchase a new 2017 Dodge Journey in October 2017. At the time of purchase she did mention the full size spare.  As Ms. [redacted] told me in our telephone conversation on January 10, 2018, she knew that full size spares were hard to find on a new vehicle as most new...

vehicles are now built with smaller spare tires or no spare tire at all. My salesperson, Mr. [redacted], fully understood Ms. [redacted]’s concern for the spare tire.  The vehicle she was most interested was the Dodge Journey.  Mr. [redacted] let her know that the spare was not a full size spare, however it was not a “donut” either. He did show Ms. [redacted] and her friend, Mr. [redacted], the spare.  Both parties kneeled down and viewed the spare.  The spare is a full size wheel with a compact tire attached.  It is not a donut, however it is not a full size spare either. Ms. [redacted] and Mr. [redacted] both know exactly how the Dodge Journey was equipped.  Mr. [redacted] knew how important the spare was to Ms. [redacted].  It was decided that the spare was acceptable and the sale was completed.  Never at any time did Mr. [redacted] tell Ms. [redacted] it was a full size spare.  She understood that the tire was larger than a donut, but not a full size spare tire.   I did visit with Ms. [redacted] as noted above.  I let her know that a full size spare was not an option if she wanted it mounted under the vehicle. I would give her a full size spare at no cost, but it would need to be carried in the rear of the Journey.  She was not open to this option. I also offered Ms. [redacted] a service at no cost that in the event of a flat, I would have a company come to her location and take care of the tire situation. She mentioned that she was not open to this option. I let her know that putting a spare under the car was not an option and I would be happy to offer other services or a full size spare for the rear of the vehicle. She was not open to any of my options and we ended our conversation.   I still offer the spare tire or the tire service if she is interested.   [redacted] Nyle Maxwell of Austin

Mr. [redacted] will need to bring his truck into our service department in order for us to assist. Please call [redacted] to set an appointment. Without seeing the vehicle, there is little we can do.

[redacted] did purchase a new 2015 Ram truck from our store.  He flew into Austin from Pennsylvania and picked the truck up himself.The truck did have a few miles at the time of delivery.  It had been driven a very few miles by one of the New Car managers prior to being sold. As far...

as the dirty seat, I have checked with the salesperson and was told that we did clean the interior again prior to final delivery.The box of shells is a mystery.  No one from our store carries weapons or any such devices in any company vehicles.  Again, that is a mystery. I do apologize for this event and hope no one was hurt by it.As far as the miles, [redacted] did take delivery of the truck himself.  It was discounted an additional amount due to the miles on the truck. [redacted] then drove the truck back to Pennsylvania, which is approximately 1,600 miles.  The fact that it had a few hundred miles on it probably helped the engine for the trip. Driving over a thousand miles on a truck with 0 miles is not recommended by many technicians.Again, I apologize for any dissatisfaction on [redacted] behalf.  We strive every day to meet and exceed our customers desires.  Respectfully,[redacted]Nyle Maxwell Supercenter

Per our alignment spec sheet, the customer’s tires were
aligned and everything was in the green zone when the customer left our store. We do understand why the customer is upset, however our
alignment sheet showed that everything was in alignment on his car after it was
serviced here. We suggest that he contact either the tire manufacturer or the
place where he bought the tires from and bring up his concerns with them – it is
possible the tires themselves are the issue. Some tires do wear unevenly.Unfortunately we cannot assist with the purchase of new
tires as requested, as our machine showed that everything was in the green zone
after we performed our alignment and we have no reason to believe that we are
at fault for uneven wear on the tires.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for fixing this situation. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I did get a call this morning and went to...

pick up and lost the call. I am currently in [redacted] and the phone service is not the best. I did see another miss call but they couldn't even leave a message with a number to call. I did take my truck there but my truck is under my company name that's why they couldn't find it. I call the dealership and left a message.
Regards,
[redacted]