OAC Collection Specialists

Thank you for bringing this to our attentionAfter Ms*** got off the phone with our employee she brought the account to managementThis is not suppose to be Ms*** account, as the patient at the time of service, her son, was not a minorThe account has been changed to his name and I have
sent itemized statements to his home address

The contract that Ms*** has is with Pathology Consultants of Chicago who is our clientWe collect on behalf of this client, therefore we do the credit reporting as wellMs*** has already been sent itemized statements for these accounts from the client in March of If she
should have any other questions she can contact me directly and I can try to be of further assistance. *** - Director of Compliance877-566-8191***

Good Morning,We have had numerous phone conversions with Ms*** to which she states that she is disputing the account and was told by her insurance company that she isn't responsible for the balance We have marked her account as disputed and have requested that she forward us the
explanation of benefits from her insurance showing that she is not responsible for this amount We have consulted with our client and they have no record of receiving any insurance payment on this account An itemized statement was sent to Ms*** on 10/14/ If Ms*** could send us a copy of the explanation of benefits that shows the balance was paid we will forward it onto our client for further review Any assistance in this matter is appreciated.*** ***

Good afternoon,We received a phone call from Ms*** on 1/5/at which time she identified herself as our consumers mother We explained that in order to discuss anything with her we would need permission from the consumer being that they are an adult She stated because they
gave permission to the hospital to speak with her about the charges that we should be able to also, We explained to her that the Fair Debt Collection Practices Act prohibits us from conducting any type of collection activity without said permission We indicated several times to have the consumer contact us with said permission and we would be more then happy to call her back She indicated no that we should talk to her anyway and again explained we are not able toso She stated that we were uncooperative and would file a complaint and terminated the call.Once we receive permission from the consumer we would be more then willing to contact her directly I can be reached directly at ###-###-#### or ###-###-####.Your assistance in this matter is appreciated *** ***

As I explained to Mr*** the several times he called our company on 8/10/we never received a cease and desist letter from our client regarding this accountIn all the times he have spoken to the consumer he has called usWe have never called him so we have adhered to the cease and
desist as his phone number was never provided to us. We received an account from Lake County Radiology Associates, SC on 7/21/for *** ***We work for our clients, we don't buy debtI tried to explain to Mr*** when he informed me that he has an attorney on this account that we could not speak to him and that his attorney would have to follow up with usPlease be advised that we follow all laws when collecting on accounts and if his attorney would like to follow up with us we are more then willing to work with themUntil this account is satisfied it will report to the credit bureau per our clients request

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Please be sure to forward onto the business that required by law all of the following MUST be included in the information mailed to me or they must remove this from my credit report according to federal lawPursuant to the Fair Debt Collection Practices Act, USC 1692g Sec(b) this claim is disputed and validation is requestedI respectfully request that your office provide me with competent evidence that I have any legal obligation to pay youPlease provide me with the following: 1)What the money you say I owe is for; 2)Explain and show me how you calculated what you say I owe; 3)Provide me with copies of any papers that show I agreed to pay what you say I owe; 4)Provide a verification or copy of any judgment if applicable; 5)Identify the original creditor; 6)Prove the Statute of Limitations has not expired on this account; 7)Show me that you are licensed to collect in my state; and8)Provide me with your license numbers and Registered AgentIf your offices fail to respond to this validation request within days, all references to this account must be deleted and completely removed from my credit file and a copy of such deletion request shall be sent to me immediately via certified mail
Regards,
*** ***

Good Morning,We received Ms***'s account on 5/21/her validation notice was issued the same day The past due amount is for the professional fee for the reading of her pathology work that was ordered and is billed separately from the hospital and her doctor The hospital and
doctor have no access to the pathologists accounts and wouldn't be able to provide her with information regarding the outstanding balance.We have spoken with our client and they have verified they sent her an invoice on 2/4/ and 3/13/to *** *** ** *** ** *** which is the same address we have on file They also tried to contact her by phone on 2/5/ Their has been no contact by the patient to our client At this time the balance is still outstanding.We have sent her an itemized statement of the charges Once received she should contact me directly at ###-###-#### with any questions she may have Your assistance in this matter is greatly appreciated Lisa H***###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Please see the attached response dated 4-21-16.Thank you
Regards,
*** ***

As previously stated, we collect on behalf of Pathology Consultants of Chicago and Ms*** does have a contract with this clientThe only way to get these taken off of her credit report is to resolve them with payment or with insurance information so that we can seek payment through themMy number is listed below so that Ms*** can contact me with a way to get this resolved quickly on her side. ***(877)566-

I sorry that there has been confusion with Ms***'s accountWe have two accounts and the last time a payment was supposed to go through we had issues with the checking information that we were given by Ms***We have tried calling numerous times since March of but have never received a
call backAll we need is Ms*** to do is call our office to verify the banking information we have on file and to ok a payment and her account will be resolved

Good morning,The account has been noted as bankrupt.  We have requested the  credit bureaus delete the account.  .  Consumer reporting agencies may take up to 30 days or longer to update reports and this is beyond our control.Your assistance in this matter is appreciated.[redacted]...

[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I truly appreciate the actions of everyone involved, especially [redacted] at OAC. 
Regards,
 
[redacted]

We received (3) accounts for the consumer on 10/22/2015 from our client, [redacted]. We immediately sent out a validation letter and tried twice to call with the phone number the Client provided us. On 1/21/2016 Ms. [redacted] called us and asked about the accounts. We informed her that it...

looks like insurance needed to be reprocessed and she needed to call her insurance to resolve this. Ms. [redacted] said she would call insurance and asked us to send her another notice, which we did. Insurance finally made their payment on 4/27/2016 leaving a balance between the (3) accounts of $37.18. We never did receive any dispute through the credit bureau in the time we have had the accounts. I now have the accounts marked as disputed and that is how they will now report to the credit bureaus. Once the $37.18 is paid in our office we will delete them from the credit bureau. Please also keep in mind that if something is reporting inaccurately then follow up with the (3) bureaus is necessary. If Ms. [redacted] has any further questions she can give me a call directly and I would be happy to work with her. Thank you for your time. Jolynn(414)431-4459

Good Afternoon,We received Mr. [redacted] account 2/24/15.  We sent his validation notice on 2/24/15 to [redacted].  Being that we never received his notice back from the post office its considered to be a valid delivery.    His address was provided by...

our client but a phone number was not.  We list our accounts with the credit bureaus after an account has been in office 60 plus days.  We listed his account with the credit bureaus on 4/30/15.  An itemized statement has been mailed to him at [redacted].  Once we receive balance in full we will request his account be deleted from the credit bureaus.Should he have any questions or concerns please have him contact me directly at ###-###-####.Your assistance in this matter is appreciated.[redacted]Director of ComplianceOAC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Please provide contacts for your legal department please
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  And would like to say thank you for the business resolving this matter in a timely fashion. 
Regards,
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...

determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Willie Gent but that not what my credit file says its says oac which is not licensed it needs to be the correct name which carries a licenses to co collect debt so that make my credit file incorrect if this not your name its states oac not dba or any other name

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I called [redacted].  They conferenced in OAC, where [redacted] confirmed they never received a claim from [redacted].  OAC or [redacted] has to submit a claim to them.
Regards,
[redacted]

We spoke with [redacted] on 2/16/2016 at which time he informed us that one of his mothers accounts was being reported on his credit. We immediately deleted the account from the credit reporting agency and as of today it should no longer be on his report.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Dear Revdex.com,   The Company manipulates the rule of Fair Business Act to their Discretion. This Is Obvious. I have never had an experience paying a bill for Anyone Over or Under 18 like this. All I wanted was to satisfy a debt in my Son's Name and a Date Of Service put on a Mailed Receipt for My Sons' Records and Credit History, Not Disclosing Anything to ME!  Thus the reason I asked that although they where not going to Discuss this with ME that they mail him a Paid Receipt with that Info. It's Called Good Business Practice , Something this Company and this Woman Know Little to NOTHING about. Proven by her consistent Repetitive Answer to This Complaint!
Regards,
[redacted]