Oakley Inc

This issue was resolved with the customer back in September

Hi ***,
I apologize for the not being able to service the TimeBomb watch for youThis watch has been discontinued for a long time and we thought we still had the parts but unfortunately we didntWe also should have sent the watch back in the same condition and not with the tape you had on
there
I would like to go ahead and offer 50% off a new watch on WWW.Oakley.com or WWW.Oakleyvault.comI have notated your account, so you would just need to call our representatives to place the order at 1-800-403-
You can also reach me directly if needed at ***, *** ***
Regards,
*** ***
Back Office Supervisor

It seems that after this issue was communicated to the Revdex.com, the customer was offered an appropriate credit for the proof of purchase provided He would just need to call in and review his claim number with a customer service rep who would be happy to place an order for shorts with the credit
given If there are any issues i've noted the file so that any an appropriate exception can be made for the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
My watch could not have been purchased before and was
probably purchased a couple of years laterIf, as you say in your letter, you
should have offered me $off a new watch, I would have considered that offer
I sent you a watch in good condition, needing only a clasp
on the bandI was told the clasp was not available but that the band could be
replaced for $130, which I acceptedOakley made an agreement to repair and
return my watch for $You not only broke that agreement, but you returned
my unrepaired watch covered with adhesive and looking like a piece of garbage,
which, I guess, it now is since you are unable or unwilling to repair it
Based on this incident, I am unwilling to spend a lot of
money on a new Oakley watch, which may be useless after a few years due to lack
of partsSo, you can replace my watch for the $I was supposed to pay and try
to regain my loyalty, or you can add me to your list of dissatisfied, former
customersI see a lot of people in my business, and many have admired my
Oakley watch in the past; some probably wound up buying oneDoing the right
thing can only help your business
Regards,
*** ***

Revdex.com:I received my purchase within hours of filing my complaintI appreciate the response and your assistance. Thank you,*** ***I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hi,
This warranty claim was deemed to not be defective and was not covered under warranty, Instead of paying full price for new lenses, we gave a 50% discountWe needed to order the lenses from another location and this took a little extra time to completeI show several phone calls with
the customer explaining this process
The glasses were shipped yesterday with overnight delivery at no extra charge, They were delivered already and signed for by the customerAt this time we did everything we were able to do for the customer
If you have further questions, you can reach me directly at ***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve
my complaint. For your reference, details of the offer I reviewed appear below. Just received a new email from them once again TODAY 01/05/it won't stop because they don't really mean what they say(SEE BELOW EMAIL)
From Oakley Fr Jan 07:To Me ReplyTo Oakley

Confirmed with customer that he will receive a refund for the returned glasses once they arrive back at Oakley

This customer's order was delivered on 12/A return may be processed if that is what the customer would prefer

Called and spoke to the customer and she received the credit this morning in her bankI also extended a 50% discount on her next pair of glasses. This issue has been resolvedThanks, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

The customer's order has been credited and the customer was offered a discount towards a future order

Hi - I spoke to the customer and we are going to resolve this issue for him Thanks, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The Glasses were covered under the warranteeSecond the only communication Oakley had with me was by phone calls I placed to themThe price was $for the lens on there website so they did not give me a %discountThey did not have the same lens and gave me a poor excuse for a substituteI was promised the glasses over a week ago and had to "Harass" Oakley to get answers. They baited and switched me and also failed to honor the warrantee

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We have called this customer and come to a resolutionWe will be allowing a return for this customer

I did receive tracking that they are on the wayI will drop the complaint nowThank you for helping

Hi *** ***,
I am sorry for the misunderstanding with the representative you spoke withWe do not list incorrect prices on our website to make it load fasterAre glasses are pictured with the starting price for each model and for the Wiretap glasses you wanted it states "from $200"Once you click on a specific color combination it will list the actual price for the glasses which in this case was $as the model you wanted has a polarized lens and is more expensive than a standard lens
You can reach me directly if you have any further questions or would like to place an order
Regards,
*** ***
*** * ***
***

Hi, This order was placed in Canada and will need to be resolved within that countryWe do not have the ability to resolve this for the customer in the USThis was also a Custom made product that is final saleThe website states no refunds or exchanges with Custom productShe can email
*** or call *** and ask to speak to a Supervisor Thanks, *** ***