Oakley Inc

Hi [redacted],
 
I am sorry to hear that you are unhappy about the glasses. All Oakley eyewear is designed and engineered in the U.S. with more than 70% of
our sunglass and goggle manufacturing done in the US. To make our products, we utilize manufacturing facilities around the globe...

that
demonstrate the highest standards of quality and craftsmanship. All of our
manufacturing locations are held to the same high standards of production and
materials that Oakley is well known for. To make our products, we utilize manufacturing facilities around the globe that
demonstrate the highest standards of quality and craftsmanship. All of our
manufacturing locations are held to the same high standards of production and
materials that Oakley is well known for.
 
We stopped imprinting the frames with made in USA or China and have placed the country of origin on the box under the sku number.
 
If you have any further questions please email me at [redacted]
 
Regards,
[redacted]

The customer has been credited back for her return as well as offered a discount on a future pair of glasses for her troubles.

I reached out to the customer to obtain and confirm his shipping/contact information.  Because he was still under warranty and we were not able to provide parts to his optometrist, or to him after the fact, I sent a new complete frame only, overnight.  He should receive this no later than...

Friday 1/29/2016.  I did recommend to the customer that he take this frame and his current ophthalmic eyewear to the optometrist for them to install.

We are working with the customer to give her the desired settlement due to the inconveniences on the phone call that we had reviewed.

Review: I ordered a pair of custom oil rigs for 252.00 before Valentines day. Upon arrival of the product my husband opened the box and the sunglasses were broken. I immediately contacted Oakley customer service on the 13th. One rep asks me for photos to be sent to email, I complied. I called back requesting a return label the next agent sends to me immediately and says call back when you have it sent out and we will get your new oakleys built. Called on 16th and rep stated they seen my return in postal caption and on its way so they would get new oakleys built. My Oakleys have not been built I called today and spoke to broke who stated the last rep never sent my order through. Yet I am charged 252.00 with no product. I expect more than my Oakley I expect a credit ASAP!Desired Settlement: I want a replacement and some sort of compensation for not having my order 2 weeks after I should have them and for the time I've had to invest in this issue as they sit on 252.00 and I have nothing to show for! This is fraud!!!!!!!!!!!!!!!!!!

Business

Response:

Hi,

I just spoke to the customer and let her know that we processed a full credit back to her card and are sending out her new glasses at no charge.

Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I purchased a Backpack from the Oakley Store at Lenox Mall in Atlanta, Georgia, and two hours after purchasing the item, while at home, the credit card company sent me an email with several fraudulent charges being attempted on my card. I spoke with Mrs. [redacted], the South East District Manager, she all but told me that it was my fault and that I should contact the police department. The nerve of this individual; I have purchased several Oakley products, with cash only, and this is the first and the last time I purchase anything else. My credit card account had to be cancelled because of this company's insecure credit card procedures.

Oakley Inc. Mrs. K. [redacted] at ###-###-####.

Sincerely,

[redacted] L. [redacted] ###-###-####

[redacted]@icloud.comDesired Settlement: An apology would be nice, but this is Business in America.

Business

Response:

This was forwarded to the District Sales Manager, [redacted], to reach out to the customer and resolve the issue.

Thanks,

Review: Glasses purchased February 2015 and first complaint registeres November 2015 and no response as of January 20 2016. Replacement temples for Oakley prescription eye glass frames needed and under warranty. I was told they were on back order with no date for replacement. The local eye care center employees made every attempt to take care of "their customer" but nothing authorized from Oakley. The replacement temples are available on ebay and may not be from the factory but it they work, then so be it. It is not my responsibility to order and pay for something that should be replaced by the manufacturer under warranty. Being informed that the temples are still not available, I requested to have a different frame and lense replacement which was denied by Oakley. The eye care center, in my opinion, did all they could do, but Oakley as far as the product and customer service are a definite "would not recommend"Desired Settlement: Since the product can't be replaced, a refund of entire cost of eye exam, lenses and frames should be paid. This would enable me to have a product that the manufacturer, hopefully would stand behind.

Business

Response:

I reached out to the customer to obtain and confirm his shipping/contact information. Because he was still under warranty and we were not able to provide parts to his optometrist, or to him after the fact, I sent a new complete frame only, overnight. He should receive this no later than Friday 1/29/2016. I did recommend to the customer that he take this frame and his current ophthalmic eyewear to the optometrist for them to install.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: On 12/15/2014 I placed an order for a set of Oakley goggles that indicated a back order/expected ship date of 12/17/2014.

On 12/17 I received an Back Order Notification email stating they were back ordered until 01/16/2015. ( Goggles: PRIZM™ Flight Deck™ Snow Lens Color: BLACK IRIDIUM Frame Color: MATTE BLACK Frame Fit: GLOBAL -- Order Number H[redacted]25 )

I emailed them IMMEDIATELY about the backorder/web site discrepancy and have not received a response. Calls to their 800-number do not yield any results as they are continuously on hold and never get answered. I also emailed them to cancel my order with no end result at this time.

They continue to advertise this product for sale with an anticipated ship date two days from the current date on their web site.

I have checked their web site for this item multiple times and NEVER does it say they are back ordered until mid-January. (See product here: http://www.oakley.com/en/mens-snow/mens-snow-goggles/flight-deck-snow/product/W0...⇄ )

THIS IS FRAUDULENT and FALSE ADVERTISING for the consumer if they knowingly advertise (and accept payment) this way when the product is NOT IN STOCK.

This needs to be investigated and STOPPED. It is a HORRIBLE way of doing business and extremely POOR customer service.Desired Settlement: They need to provide HONEST, FACTUAL information to the consumer when selecting their products for purchase.

Clearly other business are able to indicate when a product is not in stock or on backorder on their web sites, so web site maintenance must not be that hard to track product availability.

Intentionally misleading the consumer is unacceptable for a large company like Oakley and their reputation and integrity is questionable in my mind as a result of this experience.

Business

Response:

Hi [redacted],

I apologize first for the delay in response as I was out of the office for the holiday. I am also sorry for any inconvenience caused by the backorder of the Flight Deck goggle you ordered. The website shows the goggle is backordered with an expected date of 1/9/2015 of arrival.

If you would like to place a new order with a 50% discount then I would be more than happy to place it for you. I will provide my direct contact information below.

Regards,

Customer Care Supervisor

###-###-#### - Direct

[redacted]@oakley.com

Consumer

Response:

Additionally, I sent the following email:---------- Forwarded message ----------From: [redacted]n <[redacted]@gmail.com>Date: Sun, Jan 11, 2015 at 6:57 PMSubject: Reply to Revdex.com concern and Order RequestTo: [redacted]@oakley.comGood Morning,

Review: Hi, we received the package today and we are surprised found that you guys sent us a used sunglass instead of new! And the sunglass is not what originally ordered. The order number is [redacted]. There are scratches and fingerprints on the lens, package is teared up, no sticker on the lens, no plastic wrap on the leg, no cleaning cloth, etc. We bought several Oakley sunglasses so we can clearly tell this is a used sunglass! Please provide solution!

865[redacted]Desired Settlement: refund or resend us the new correct one!

Business

Response:

Hi,

I can see that we have already set up a return in our system and sent you a prepaid label from UPS for a refund.

Shoud you have any other questions, please feel free to email us at [email protected]

Regards,

Review: Just to start I am a buyer of oakley. I have a LOT of them... I got a email promising me $180 OFF my next order. I contacted them and after two emails and being on the phone for over an hour I was told that I would get $40.... I talked to them but I don't think I will be dealing with them again!Desired Settlement: I would want my $180 that I was promised... then I will keep working with this company.

Business

Response:

Complaint # [redacted]The customer did receive an incorrect email stating a larger discount but a follow up email was sent to correct the error. The customer did not qualify for the discount stated in the first email (error) but did qualify for $40 off of $80 or more

Review: The actual prices are significantly higher than what is listed on the website. I wanted to buy a pair of wiretaps (a model of sunglasses) that were listed for $200 on the website. When I called, the person I spoke with explained that they were actually $250. I said that was dishonest and false advertising. She said that Oakley designs their website that way on purpose so "it will load faster". Wow.

Of course, she refused to honor the price that was listed on the website.Desired Settlement: I would like for them to honor the price they have listed on the website. Beyond that, they need to change the prices on the website to match the actual prices.

Consumer

Response:

the website address is http://www.oakley.com/en/search?text=wiretap

Review: On 05/28/2014 I placed an order with www.Oakley.com, the address that it was shipped to was my mother's house and therefore it was sent back by USPS. I contacted Oakley on June 9, 2014 I contacted Oakley and they stated to me they would ship out another pair of glasses with 2 day shipping I should have had them by Friday 06/13/2014 and it did not. When I contacted them again they stated they had not shipped out the order and they could give me a refund which would take up to 24 hrs. When I contacted them AGAIN on 06/16/2014 and spoke to the refunds departmnt they stated nothing had been noted on it but they will definately issue me a refund. Here we are on 06/27/2014 I have yet to receive a refund.Desired Settlement: I am seeking for my full refund back of $160.50

Business

Response:

I received this complaint from 6/27/14 and immediately

looked into the customer’s order. I found that we did process her credit for

$160.50 on 6/19/2014. I called the customer directly and provided this

information to her as well as the auth reference code that her bank could use

to locate the credit. I gave the customer my direct contact information to call

me if she had any further questions or issues regarding her credit.

Review: ordered a pair of sunglasses, received them and returned them. Oakley issued a call tag, items shipped out 11/17/2014 and they received them on 11/19/2014. They say their return policy to have credit back to your account is 10-15 business days. we are on the 15th business day and still no credit to my account. when I called them on Dec 9th, the lady on the phone said she had ever seen it take this long and the order was escalated to the supervisor, but no one has yet to process my refund. Oakley had held $164 of mine since Nov 19th after receiving the product.

I was told by one person at Oakley on 11/26/14 I would see my credit 12/3/14, called on 12/4 didn't see my credit was told there was an issue, they would keep an eye on the return and update me, no update provided. Called on 12/9/14 was then told it takes a few days after receiving it back to go through inspection, then after that it would be 10-15 days to get my credit. called on 12/11/14 was told a credit request was issued on 12/1/14 by a supervisor. No money has been put back to account yet.Desired Settlement: I would like my refund ASAP, so I can finish my Christmas shopping, along with an apology from Oakley for it taking so long besides calling and getting different stories each time.

Business

Response:

Called and spoke to the customer and she received the credit this morning in her bank. I also extended a 50% discount on her next pair of glasses. This issue has been resolved. Thanks, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I ordered a pair of prescription lenses (Marshal black/retina burn) from Oakley Standard Issue on 8/21/14. I am in the Air National Guard, and unfortunately the frames do not meet regulations for military service. I discussed this with a representative and ordered a replacement pair - in a color that meets regulations. I sent the frames back within a week and cofirmed receipt of the original frames. I have been in contact with Ben Harbin and another rep regarding the replacement pair, but I have gotten consistently conflicting information regarding the status of the replacement pair. For instance, I received an email 4 days ago stating that the replacement frames had been shipped from the warehouse to the lab. On further questioning, I received no further information regarding the status of the glasses. Today, I received a pair of the exact same frames (Marshal black/retina burn) --- the ones that I sent back and that do not meet regulations for the Air Force. Without these glasses, I am stuck using a 6 year-old pair of glasses. It's been 6 weeks since my initial order.Desired Settlement: I would like a pair of the glasses that I ordered: Marshal satin black.

Business

Response:

Hi **,

I want to apologize for the mix up with getting you the right frame you need. At this time we are placing a complete new order with the frames you need and with new lenses. The frame however is currently on backorder and I do not have an estimated date yet. If you would like to choose a different model matching the colors you need, then we can restyle you and get it shipped out to you.

You can reach me directly at [redacted] or my direct #[redacted].

I look forward to helping you get into the glasses you need for work. I also appreciate the service you provide, thank you!

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: On Oct. 14,2014 I placed an order for an Oakley watch in the amount of $1620.32. I received the package through fedex and the watch was not int he box. I called Oakley they mailed out another one UPS and they delivered it 2 houses down. I recovered the package and did not like watch too big. I called Oakley and spoke to the office supervisor [redacted]. She advised me to return it for a full refund. She emailed me a UPS return label with her name on it and the oakley address. When she received it I called her to ask about the refund. She then said I was not getting a refund because she knew I had received the first watch. Which is totally false!!! She said I'm sorry but you already have the watch you paid for. Her responsibility was to file a tracer with fedex prior to sending out a replacement. I called her several times and she threatened me with corporate security. She created a trap in which she said yes send it back for a refund knowing full well she was lying. She claims the weight was off. This is fraud being committed by Oakley. I want the watch I paid for reshipped ASAP!!!!!!! I had to close my bank account because of them. My order# was [redacted]

return tracking to [redacted]Desired Settlement: I want a check mailed out to me since I no longer have my bank debit card or I want the watch I sent back that I paid for reshipped to the address on file.

Business

Response:

Hi,

Review: I purchased my Oakley sunglasses at [redacted] vision center in [redacted] N.C. on June 11 2010. They have been well cared for and worn only on weekends and Holidays. My problem is one of the nose pieces was lost and says the don't have a replacement part.They said the BLACK ICE PICK sunglasses were discontinued two years ago. I think it is very unprofessional to not have a replacement part for these sunglasses after only four years they were manufactured. AT 175.00 a pair I should not have to buy another pair. Oakley told me they would give 25% off the next pair but I refused it .Desired Settlement: Since Oakley claims they cannot send me another nose piece for my sunglasses, I would like for them to replace it with a similar pair.

Business

Response:

Hi,

I wish we still had spare parts for the Ice Pick glasses, however we only keep parts for around 2 years after we discontinue a style. At this point we no longer have the nose pads to be able to send to you. We do have an upgrade program that I believe you were offered. I can extend a bigger discount of 40% off towards another pair but that is the only thing we can do at this time. You would need to call 1-800-403-7449 to have the order placed.

You can also call me directly at 949-829-6260 or email at [redacted]@oakley.com

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I will never buy oakley sunglasses again based on the way you treat your customers, two years for replacement parts is ridiculous.

Business

Response:

Hi,

I am sorry to hear that this resolution isn't what you were hoping for. The Ice pick glasses have been discontinued for a few years now and we just do not have the capacity to repair them forever. Our glasses carry a 1 yr warranty agains't manufacturer defects and your glasses were purchased 4 years ago. Should you change your mind, I will still honor 40% off a new pair of glasses through our Customer Care center.

Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 1[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I guess my next pair will be RAYBANS. THANKS, [redacted]

Review: The problem began with a defective clasp on my Oakley watch. It never held very securely and would occasionally open. It got to the point where it would open several times a day and I could no longer wear the watch. I contacted Oakley and was asked to send them pictures of the watch and clasp, which I did. I was then asked to send them the watch for inspection. After the watch was inspected, I was contacted by Oakley and was told the clasp was no longer available, that the entire band would have to be replaced, and that it would cost me $130. I reluctantly agreed. After a couple of weeks without any further response or receipt of my watch, I contacted Oakley and was now told the band was not available and my only option would be purchasing a new watch at a discount. I asked them to return my watch. The watch was returned with tape on the band and what looks like black adhesive on the band and crystal.

I e-mailed pictures of the returned watch and the following letter to Oakley:

“My recent experience with your company has been quite unfavorable. My Oakley “The Bomb” watch needed a new clasp, and I sent it in for repair. I was contacted and told the clasp was no longer available and that I would have to purchase a whole new band at $130. It seemed a waste to replace the whole band for a defective clasp, but I agreed. After hearing nothing for at least a couple of weeks, I contacted your company, only to find out that the watch would not be repaired because (I was now told) the band was not available. I was told my only option would be to purchase a new watch at a discount. I decided to have my watch returned to me.

I received the watch today. There is tape on the band and what looks like black adhesive on the crystal and band. It would have been nice for your company to replace my watch at no charge, since you could not supply parts for it; it’s not that old. The least your company should have done was to return my watch in the same clean condition; it now looks like a piece of garbage.

I think this incident merits a prompt response from one of your managers.”

My e-mail was not answered.Desired Settlement: Since replacement parts are not available, I think the watch should be replaced with a new one at no charge.

Business

Response:

Hi [redacted],

I apologize for the not being able to service the TimeBomb watch for you. This watch has been discontinued for a long time and we thought we still had the parts but unfortunately we didnt. We also should have sent the watch back in the same condition and not with the tape you had on there.

I would like to go ahead and offer 50% off a new watch on WWW.Oakley.com or WWW.Oakleyvault.com. I have notated your account, so you would just need to call our representatives to place the order at 1-800-403-7449.

You can also reach me directly if needed at [redacted], [redacted]

Regards,

Back Office Supervisor

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I believe it is an obligation of the manufacturer to have

replacement parts for their products for a reasonable length of time. For a

watch costing in the neighborhood of $600, I believe it is reasonable to expect

parts to be available for many years. Perhaps parts were used up and the watch

discontinued because of inherent defects in the product. The clasp was

certainly poorly designed, and my watch would stop if I didn’t wear it every

day and be moderately active.

Again, I think Oakley should have replaced the watch at no

charge if they were not able to repair it. Nevertheless, they initially offered (and I accepted) the watch to be repaired

for $130. I have been inconvenienced for weeks, and I do not have a spare

watch. I am not willing to pay half price (approximately $300) to have the

watch replaced; I will agree to pay $130 for a new watch, which, under the

circumstances, I think is reasonable.

Regards,

Business

Response:

Hi [redacted],

The watch you have was discontinued on 12/31/2005, which is 9 yrs ago. We simply are not able to keep parts forever. I wish we would have been able to fix the watch for you. We offer all customers with a discontinued watch our upgrade program with 35% of the retail value of the watch towards a new watch. We should have offered you $525 off a new watch but I took it to a bigger discount and said 50% off any watch including the watches on our vault website.

At this time this is the only offer we can give you at as we no longer have parts to service the TimeBomb watch.

You can reach me directly at [redacted] or [redacted]

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

My watch could not have been purchased before 2006 and was

probably purchased a couple of years later. If, as you say in your letter, you

should have offered me $525 off a new watch, I would have considered that offer.

I sent you a watch in good condition, needing only a clasp

on the band. I was told the clasp was not available but that the band could be

replaced for $130, which I accepted. Oakley made an agreement to repair and

return my watch for $130. You not only broke that agreement, but you returned

my unrepaired watch covered with adhesive and looking like a piece of garbage,

which, I guess, it now is since you are unable or unwilling to repair it.

Based on this incident, I am unwilling to spend a lot of

money on a new Oakley watch, which may be useless after a few years due to lack

of parts. So, you can replace my watch for the $130 I was supposed to pay and try

to regain my loyalty, or you can add me to your list of dissatisfied, former

customers. I see a lot of people in my business, and many have admired my

Oakley watch in the past; some probably wound up buying one. Doing the right

thing can only help your business.

Regards,

Review: I bought a sunglasses from Oakley model Oakley Taper back in May. I called their office "Oakley Inc." to order a replacement lenses back in June 2014. On their website, if you order a sunglasses, it gives the option to order a replacement lenses however; Oakley has been telling me that the replacement lenses are not available for this model. The representative that I spoke with has been telling me that it will be available the following month since June. I called and emailed my request and they just keep giving me the run-around. I don't understand why they can sell the sunglasses for $200.00 and now that I need to purchase a replacement lenses it is not available. I need your assistance in resolving this matter.

Thank you so much.

[redacted]Desired Settlement: I am hoping that with your help, Oakley will sell the replacement lenses for my sunglasses.

Business

Response:

Hi,

I called and left a message for the customer to call me. I am not showing any order in the system for him or a customer profile. The Taper glasses were just launched in April of 2014 and we can only replace lenses through our warranty department. The glasses would need to be sent in to be replaced. The customer can call me directly at [redacted] or any representative at 1-800-403-7449 to set this up.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[I spoke to [redacted] and was informed that I can take my Oakley sunglasses to their outlet in Glendale Ca. According to Stephanie, the store will take care of sending my sunglasses to their corporate office for insertion of the lenses. It will take their office about 3 weeks to do the insertion which will take me 5 minutes to do. I did agree to take my sunglasses to the Glendale location just to resolve the issue. Today (Sept 13th) I did take my sunglasses to Oakley Glendale Ca and was informed by the store rep named [redacted] that they will "NOT" do what [redacted] has instructed me to do. I drove 40 miles to Glendale Ca from Santa Clarita Ca and wasted my afternoon just to be turned away. [redacted] inspected my Oakley Taper sunglasses and informed me that the only way to purchase the lenses is by calling the customer service to purchase the lenses and that they will "NOT" accept my Oakley Taper frames for them to send to their corporate office. Also, upon inspection he mentioned that Oakley can send me the lenses so that I can just insert the lenses myself which I totally agree. ]

Regards,

Business

Response:

Hi [redacted],

I apologize for the issue with the store not accepting the warranty for you. They were mistaken and we are not able to send the lenses out to you. To clear up this issue I can send you out a brand new pair along with a label to return the pair you have. Please call me tomorrow at [redacted] and I can get everything set up for you.

Thanks

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I am very upset. let me start out by stating that I have had [redacted] sunglasses for 14 years. My first pair (half teaspoons) I had for about 8 years, my next pair was half wires and had those about 7 years. I recently went to purchase a new pair because mine had gotten lost. I went to the [redacted] store at the Walden Galleria mall (Store #071) and was very happy to see they still had the half wires. I purchased them (it was $250) about a week ago. Yesterday morning, I was loading items in my car and accidently dropped the sunglasses. They now have a small scratch right in the middle of the lense. Through research and calling [redacted] direct, the lenses cannot be repaired. I wanted to order new ones and was told they were discontinued. The only thing they could offer me was a 25% discount on another pair. She advised since they were discontinued, I must have gotten them from an outlet or discount store. I informed her that no, I purchased them from their named store. I then called the local branch I had bought them from. She stated they were not discontinued and they have them in stock. They normally carry the lenses but they were just sold out. When I questioned returning them she advised because they were damaged I could not return them. They needed to be able to be resold. She suggested I call corporate back. I called corporate back and advised above. She advised they have the lenses, but not ones that were polorized, but they are backordered. She couldn't take a pending order and told me to call back 4/4 for them (Lenses are $55)I am really upset. I have only had them for a WEEK!! I realize that I have to pay for repair/replacement but to go to a main store and then tell me they can't do anything because they were discontinued in 2008? THe store is supposed to have the most recent/up to date things. I wouldn't be as mad if I hadn't dropped 250 on them a week ago/was able to get them repaired/replaced/exchanged. Very disppointing.Desired Settlement: I would like to get new lenses for them because I am told they can't be repaired (pref the polorized ones), or be allowed to exchange for a new pair. Just something other than you are SOL for a week old glasses bought at a store with the latest they have to offer.

Business

Response:

We have contacted Ms. [redacted] in regards to her situation. Our goal is to ensure our customers are 100% satisfied with our product and our services. We have resolved Ms. [redacted]'s complaint and we consider this matter closed.

Best regards,

Review: Dear Revdex.com,I own three pairs of Oakley glasses that came with rubber nose bridge protectors. The sunglasses all cost over $325 retail and the rubber nose protectors have all fallen off and were not secured correctly. I was promised a replacement a month ago from a customer service member when I called Oakley's website, but I never received them in the mail or even an email confirmation that they were sent out. I model for this company and would appreciate them mailing out 3 sets or rubber nose protectors for my sunglasses.Sincerely,[redacted]Desired Settlement: 3 sets of rubber nose bridge protectors mailed to:[redacted]

Business

Response:

We have contacted Mr. [redacted] by email in regards to his situation. We apologize for the delay in receiving the requested replacement parts for the ([redacted], [redacted] & XX X-metal). Two of the models unfortunately have been discontinued and we no longer offer replacement parts for these models(Penny & XX X-Metal). Due to the models being discontinued, we have offered Mr. [redacted] a 25% upgrade towards two current models. He can redeem this offer by contacting Customer Care at 800-403-7449 and reference [redacted]. For the 3rd model([redacted]) we do have replacement nosepads and an order has been placed and will be fulfilled and shipped next week. Mr. [redacted] will receive a shipping confirmation once the order has shipped.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I received one set of rubber nose covers, but I asked for 3 for the 3 pairs I have. Please leave the complaint open and pending resolution until I receive 2 more sets

Regards,

Business

Response:

Mr.

[redacted] we appreciate your loyalty to the Oakley brand. Unfortunately, two of the models have been

discontinued and we no longer offer replacement parts for these models(Penny

& XX X-Metal). Due to the models being discontinued, we have offered you a

25% upgrade towards two current models. You can redeem this offer by contacting

Customer Care at 800-403-7449 and reference [redacted].