Oakley Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action...

would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Although it has only been five days I have not received a confirmation of shipping. This is exactly what happened that caused me to initiate a Revdex.com complaint in the first place- I made an order, my credit card was given a preliminary hold for the value of the ordered item, and then I never received any kind of indication the order had been processed. At this point, the solution would be acceptable if I do indeed receive a pair of sunglasses, but it would not be acceptable if I don't. And since I only have five days to respond to the Revdex.com email, I am doing so within that five day time frame.
Regards,
[redacted]

Complaint # [redacted]The customer submitted a claim four months after the product was purchased. The product was evaluated and was deemed as unwarrantable due to wear and tear. The customer was contacted via email and offered a 20% discount on Oakley Vault as a one-time courtesy.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that...

this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Yes, I cancelled my initial order only because I was sick of waiting for an item that apparently wasn't going to be shipped to me for no apparent reason. The invoice adjustments as portrayed above were the ones already in place (one for my first order ever and one for a 10% "SHOT SHOW" discount) from my first two orders that we never shipped as promised. No invoice adjustment was attempted for my problems and hassle over the last month and the company has not even contacted me in regards to my complaint nor what they could do to make it right. Every contact has been initiated by me. I find it odd that only after I initiate a new order does the company respond to this complaint. Now that I have placed a different order I am seeking a drastic "credit" to my OAKLEY SI account for any subsequent orders I place for my hassle.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
Hi there,I filed complaint ID [redacted] with Oakley. Since I've filed the complaint, it turns out they did indeed ship the product, albeit very late. This primarily seems to be a poor customer service training issue, rather than ethical. Since I have actually...

received the product paid for, I'm comfortable closing this complaint. 
Regards,
[redacted]

Hello, I will have a return shipping label sent to your e-mail address. Thanks, [redacted]

Hi [redacted],
 I am sorry if you were given incorrect information about our warranty at the time you purchased the glasses. We have only had a warranty against manufacturer defects and not damages, even scratches. I was unable to locate a file for you in our system so if you would like to reach out...

to me directly then I can increase the discount for you as a onetime courtesy to 50% off a new pair.
My direct contact information is [redacted]. Send me an email with your address information and I can create a profile for you and document the discount I have offered. That way when you are ready to place an order, you can reference your file.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 Also if they are only giving me a credit I would like for them to do a price match so I can get something comparable to what I originally had.
Regards,
[redacted]

We have responded everytime to this customer about his claim. Per our warranty policy, all items need to come in for an evaluation from a trained technician. The customer is refusing to do this, so we are unable to determine if his issue is a Manufacturers defect or not.
If the customer would like...

to send in his glasses for evaluation I can send him a prepaid label. If he is still unwilling to send them in, there is nothing more we can do for him.
He can reach me directly at [redacted] or [redacted]
Thanks,
[redacted]

We have offered to replace the customer's ear socks at no cost, as they are under warranty.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

The amount for the returned product has been manually refunded to the customer's PayPal account (it could take a few business days to go through). Additionally, 15% has been credited back towards the customer's second order (could also take a few business days to process).

Hi,
I can see that we have already set up a return in our system and sent you a prepaid label from UPS for a refund.
Shoud you have any other questions, please feel free to email us at [email protected]
Regards,
[redacted]

We have called the customer and left a voicemail to let him know that we would like to honor the discount as a courtesy. However, due to the way that [redacted] works, we are unable to control all advertisements and the technology that has been used can sometimes pick up inaccurate sale or...

clearance pricing, which creates a discrepancy between the "ad" and the official product page. Despite our efforts, we are unable to change the [redacted] pricing.

Hi,After sending new lenses to the customer at no charge, he called to let me know that he broke the frame while attempting to install the new lenses.  I offered to have him return the lenses that I sent him, along with the broken frame, and upon confirming (with tracking) that these items were on their way to me, I would send out an entire new pair of eyewear, with the lenses already installed, so he would have no further trouble.  It seems that the customer is having trouble deciding which colorway he would now like, as he does not want the same color back.  I am simply waiting for the customer to choose what color he would like, and send back the lens kit that was sent to him at no charge, along with the broken frame.  It seems that the customer has ceased contact with me after submitting this most recent rejection.Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to...

me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Where has Oakley ever guaranteed that I'd receive the glasses back or that they not be damaged further during testing? As I explained before, the defects are not due to end user error. These are defective products.
Regards,
[redacted]

Consumer has received the product that was desired in the settlement.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the...

business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]