Oakley Inc

Revdex.com: Oakley satisfied my request,thank you.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Additionally, I sent the following email:---------- Forwarded message ----------From: [redacted]n <[redacted]@gmail.com>Date: Sun, Jan 11, 2015 at 6:57 PMSubject: Reply to Revdex.com concern and Order RequestTo: [redacted].[redacted]@oakley.comGood Morning,Despite my reservations, my son truly would like to have the goggles.  Please let me know how to proceed to place the order at the discount offer you provided below. Regards,[redacted]n###-###-####------------------------MESSAGE FROM BUSINESS:Hi [redacted],I apologize first for the delay in response as I was out of the office for the holiday. I am also sorry for any inconvenience caused by the backorder of the Flight Deck goggle you ordered. The website shows the goggle is backordered with an expected date of 1/9/2015 of arrival.If you would like to place a new order with a 50% discount then I would be more than happy to place it for you. I will provide my direct contact information below.Regards,[redacted]Customer Care Supervisor###-###-#### - Direct[redacted].[redacted]@oakley.comThis is also acceptable: 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]n

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...

find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I've credited the disputed amount back to the customer manually. This credit could take 3-5 business days to process and show on the customer's card.

Hello,Order # [redacted] (eight items) was placed on 04/12/15 for $71.92. Only three of the eight items shipped on 04/13/15 via DHL (tracking # [redacted]) and delivered on 04/17/15. The three items that did ship was for a total of $34.97.When an order is placed, a pending...

authorization will be placed onto the customers account. Once the order ships, the pending authorization will convert into an official charge. In this case, the customer was only charged for the items that were shipped. If the pending authorization did not drop from the customers account prior to the official charge, they would see the two transactions. The pending authorization should have dropped within 3-5 business days from the date of purchase. If it has not, the customer would need to contact their financial institution for further resolution.Thank you![redacted]Customer Care Supervisor

Hi [redacted],
I apologize first for the delay in response as I was out of the office for the holiday. I am also sorry for any inconvenience caused by the backorder of the Flight Deck goggle you ordered. The website shows the goggle is backordered with an expected date of 1/9/2015 of arrival.
If you...

would like to place a new order with a 50% discount then I would be more than happy to place it for you. I will provide my direct contact information below.
Regards,
[redacted]
Customer Care Supervisor
###-###-#### - Direct
[redacted]@oakley.com

Hi,
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This customer has repeatedly called in and attempted
to get discounted or free product because of a purchase made 2 years ago.
 Our return policy is 90 days, and there is no history of the transaction,
and no receipt was provided.  However we were willing to work with the
customer and offered her 50% off a new pair of Flak Jacket glasses and $40 off
of a 2nd set of lenses, to essentially refund the purchase that she made 2
years ago, even though she is currently outside of the return period.
After this, the customer made an additional call to
voice her displeasure with the same situation that we have already offered
resolution on.  At this time she was offered 50% off of Prizm Shallow
Water lenses (which are polarized lenses that she has asked for, at a discount
greater than the $40 that she states that she originally spent on the incorrect
lenses she received), and an an additional offer of 50% off of a new complete
pair (finished good).
With no receipt or history of a 2 year old
transaction, this is what we can offer the customer.  Furthermore, she has
not been easy to contact, as she does not have a phone or email address that is
her own.  We have received replies from a gentleman who let us know not to
email his again, as she gives out his email address all the time.  What we
have offered the customer is still on the table, and will remain so, until she
takes advantage of the offer.
Best Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I believe it is an obligation of the manufacturer to have
replacement parts for their products for a reasonable length of time. For a
watch costing in the neighborhood of $600, I believe it is reasonable to expect
parts to be available for many years. Perhaps parts were used up and the watch
discontinued because of inherent defects in the product. The clasp was
certainly poorly designed, and my watch would stop if I didn’t wear it every
day and be moderately active.
Again, I think Oakley should have replaced the watch at no
charge if they were not able to repair it. Nevertheless, they initially offered (and I accepted) the watch to be repaired
for $130. I have been inconvenienced for weeks, and I do not have a spare
watch. I am not willing to pay half price (approximately $300) to have the
watch replaced; I will agree to pay $130 for a new watch, which, under the
circumstances, I think is reasonable.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello, This customer has been refunded manually. It could still take a few days for the refund to process, as credit card companies can take a while to refund the money. The customer has been offered a future discount for the inconveniences experienced on this order.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

This customer's order has been cancelled. A new order was placed this morning for comparable products with a discount for the customer's inconveniences.

Our Warranty department was able to locate replacement ear socks and will be shipping them to the customer.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hi [redacted],
I
apologize that you received poor service from us with this order. We definitely
want our customers to walk away with a World Class experience and I will make
sure it happens now.
We will be
getting in more of the sale glasses you were ordering around mid-February. I am
not...

sure why the representative told you they were sold out, but I will make
sure she is coached accordingly.
If you
would like to replace the order, I will notate your file to make sure the order
is placed and with free overnight shipping. That way when it comes in you will
get it right away.
If you
would rather get something else, then you can select any pair of glasses valued
at $140 or less for the sale price of $88.50 with free overnight shipping. That
way you can choose an in stock item if you want.
I hope
these 2 solutions will be enough to redeem ourselves with you! Everything will
be documented under the original order #[redacted], so just give this number
to our representatives.
Thanks,
[redacted]
[redacted]

Hello, I've requested removal of your e-mail address through our IT department. I apologize for any inconveniences.

We have called the customer and left a voicemail regarding his inconveniences and would like to offer a discount and free 1-day shipping on a future order. We are unable to give a credit for the overdraft charge, as we can only credit back what we actually charge a customer and the charge for the...

order has been removed, as the order was cancelled.

This customer's gloves arrived on 1/12/2018. We've offered the customer a significant discount for his inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]