Initial Business Response /* (1000, 5, 2014/03/04) */
Thank you for your email we will make direct contact with the consumer.
[redacted]
Executive Assistant
Oceanic Time Warner Cable
Final Consumer Response /* (2000, 8, 2014/03/05) */
(The consumer indicated he/she...
ACCEPTED the response from the business.)
My account was finally credited $100.
Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 8, 2014/09/03) */
Hi [redacted]~
This has been addressed.
[redacted]
Customer Care Manager
Oceanic Time Warner Cable
P: [redacted]
Initial Consumer Rebuttal /* (2000, 11, 2014/09/04) */
(The consumer indicated he/she ACCEPTED the...
Horrible product! unfortunately they have a monopoly on cable service on the island. way to expensive for the quality and quantity of services provided!
I have spent hours on the phone waiting for them to fix my account to Access TWC WiFi® Hotspots.
The cable service has spotty channels in which sometimes they are unavailable due to bandwidth issues, so they claim! If I am paying for a service I expect it to be provided all the time. If it does not work as advertised, then I expect my money back!
If you don't pay your your bill they are quick to send you to collections TO SCREW up your credit and if they don't provide a service well I guess we as costumers are just screwed because they wont even credit your account for services not rendered!
It took months to finally get TWC hot spot access because their website did not work. I spent hours on the phone with them... just today 11 Oct 2014 I finally got that service.
Only because they are the only provider, that I still grudgingly use them... what a monopoly!
From: [redacted] Sent: Thursday, September 17, 2015 3:32 PMTo: [redacted]Subject: I'd like to follow up on a complaint I filedName: [redacted]Business Name: noneEmail:...
[redacted]Subject: I'd like to follow up on a complaint I filedComments: My complaint #[redacted] regarding Oceanic Time Warner has been resolved. Mahalo, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Oceanic is putting a full investigation on that call I made on the 24 hour...
automatic system. And will call me back
Sincerely,
[redacted]
14 October 2016
The WORST Customer Service ever. Consumer beware of selecting this business. Read this review first.
Waited for two hours (3-5 pm) today for install service to show up to add cable. Never did, called service center got the run around. So, went to office at 158 Ma'a St, Kahului, HI 96732. Talked to both Anissa T and Elizabeth T (Said they could not give out their last names, but could give out their store managers name, Rick Coletio) on why the install service was put on hold. They said because two more boxes were added (separate from the first box), there system automatically postpones the original service scheduled. Yet they do not call or inform the customer of this ( I called twice today to ensure they would be at house). Both the ladies above just laughed about it and did nothing to fix the problem for today. Instead, they rescheduled it for tomorrow 9-11 am, on a Saturday to install. We will see if the show up or not...and this screw up does not include sending the original equipment to the wrong adress the first time. Too bad I can't bill the company to repay me for 2 hours of salary wasted on their mistakes.
Complaint: [redacted]
I am rejecting this response because: The Oceanic represented stated that I will be contacted. I don't want to be contacted. We want what was asked for. Our phones are on the NO CALL list. If the Oceanic...
representative continues to call us a Complaint will be filed.
Sincerely,
[redacted]
Revdex.com:Service was restored on 6-25-16 at 4:30 pm. Maggie at Oceanic Tme Warner Cable assisted with assuring service was restored.
Sincerely,
[redacted]
Initial Business Response /* (1000, 4, 2014/06/09) */
Hi [redacted]~
This has been addressed with the customer.
[redacted]
Customer Care Manager
Oceanic Time Warner Cable
P: [redacted]
Initial Consumer Rebuttal /* (2000, 7, 2014/06/10) */
(The consumer indicated...
he/she ACCEPTED the response from the business.)
So I've spoken with many a time warner reps since my incident. To their credit, they couldn't have handled this issue any faster. They were concerned and seemed to ask the right questions. I'd like to note that the issue with identifying your are of service with your phone number is a little odd when requesting service as MANY People have out of area area codes. None the less, I called again using the same menus, with the same zip code and I received a very friendly Aloha! So I'm happy. They handled it quickly and with tact and courtesy to boot. Cheers.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The business sent representatives to my home, there was a mixup in addresses that...
contributed to the problem. The personnel were as always courteous. After several hours, the problem was solved.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2014/03/04) */
Thank you for your email we will make direct contact with the consumer.
[redacted]
Executive Assistant
Oceanic Time Warner Cable
Final Consumer Response /* (2000, 8, 2014/03/05) */
(The consumer indicated he/she...
ACCEPTED the response from the business.)
My account was finally credited $100.
Thank you.
Attempts have been made to contact Ms. [redacted] with no success.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
contact will be made.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
Initial Business Response /* (1000, 8, 2014/09/03) */
Hi [redacted]~
This has been addressed.
[redacted]
Customer Care Manager
Oceanic Time Warner Cable
P: [redacted]
Initial Consumer Rebuttal /* (2000, 11, 2014/09/04) */
(The consumer indicated he/she ACCEPTED the...
response from the business.)
We will address.
Horrible product! unfortunately they have a monopoly on cable service on the island. way to expensive for the quality and quantity of services provided!
I have spent hours on the phone waiting for them to fix my account to Access TWC WiFi® Hotspots.
The cable service has spotty channels in which sometimes they are unavailable due to bandwidth issues, so they claim! If I am paying for a service I expect it to be provided all the time. If it does not work as advertised, then I expect my money back!
If you don't pay your your bill they are quick to send you to collections TO SCREW up your credit and if they don't provide a service well I guess we as costumers are just screwed because they wont even credit your account for services not rendered!
It took months to finally get TWC hot spot access because their website did not work. I spent hours on the phone with them... just today 11 Oct 2014 I finally got that service.
Only because they are the only provider, that I still grudgingly use them... what a monopoly!
From: [redacted] Sent: Thursday, September 17, 2015 3:32 PMTo: [redacted]Subject: I'd like to follow up on a complaint I filedName: [redacted]Business Name: noneEmail:...
[redacted]Subject: I'd like to follow up on a complaint I filedComments: My complaint #[redacted] regarding Oceanic Time Warner has been resolved. Mahalo, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Oceanic is putting a full investigation on that call I made on the 24 hour...
automatic system. And will call me back
Sincerely,
[redacted]
14 October 2016
The WORST Customer Service ever. Consumer beware of selecting this business. Read this review first.
Waited for two hours (3-5 pm) today for install service to show up to add cable. Never did, called service center got the run around. So, went to office at 158 Ma'a St, Kahului, HI 96732. Talked to both Anissa T and Elizabeth T (Said they could not give out their last names, but could give out their store managers name, Rick Coletio) on why the install service was put on hold. They said because two more boxes were added (separate from the first box), there system automatically postpones the original service scheduled. Yet they do not call or inform the customer of this ( I called twice today to ensure they would be at house). Both the ladies above just laughed about it and did nothing to fix the problem for today. Instead, they rescheduled it for tomorrow 9-11 am, on a Saturday to install. We will see if the show up or not...and this screw up does not include sending the original equipment to the wrong adress the first time. Too bad I can't bill the company to repay me for 2 hours of salary wasted on their mistakes.
This has been addressed.
Complaint: [redacted]
I am rejecting this response because: The Oceanic represented stated that I will be contacted. I don't want to be contacted. We want what was asked for. Our phones are on the NO CALL list. If the Oceanic...
representative continues to call us a Complaint will be filed.
Sincerely,
[redacted]
Revdex.com:Service was restored on 6-25-16 at 4:30 pm. Maggie at Oceanic Tme Warner Cable assisted with assuring service was restored.
Sincerely,
[redacted]
Initial Business Response /* (1000, 4, 2014/06/09) */
Hi [redacted]~
This has been addressed with the customer.
[redacted]
Customer Care Manager
Oceanic Time Warner Cable
P: [redacted]
Initial Consumer Rebuttal /* (2000, 7, 2014/06/10) */
(The consumer indicated...
he/she ACCEPTED the response from the business.)
So I've spoken with many a time warner reps since my incident. To their credit, they couldn't have handled this issue any faster. They were concerned and seemed to ask the right questions. I'd like to note that the issue with identifying your are of service with your phone number is a little odd when requesting service as MANY People have out of area area codes. None the less, I called again using the same menus, with the same zip code and I received a very friendly Aloha! So I'm happy. They handled it quickly and with tact and courtesy to boot. Cheers.
Initial Business Response /* (1000, 5, 2014/06/26) */
Customer has been contacted.
Business Response /* (1000, 15, 2014/09/11) */
This has been addressed.
Contact was made on 12/21/15
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The business sent representatives to my home, there was a mixup in addresses that...
contributed to the problem. The personnel were as always courteous. After several hours, the problem was solved.
Sincerely,
[redacted]
This is being addressed.