Ocmulgee Outfitters

I just met with Tim and he stated that he could not understand your full phone number in your message.  I have given him your number listed here and he will be calling you shortly. Thank you.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]The tow may be "valid" in your view, but the point is that it is a predatory business practice. Residents who register their vehicles with the condo management and are parked in their assigned parking spot should not be towed. Period. The intent of laws/regulations should always be considered when enforcing them. In this case, the point is to prevent outsiders from parking in the complex denying residents a space to park, which is a benefit of their condo fees, which I have paid without fail for the decade that I have owned my condo unit. If your company does not ask [redacted] for a list of registered vehicles and their assigned spots, then you are both delinquent in your duties. Residents parked in their assigned parking spots should not be towed. spots, then you are both delinquent in your duties. Complaint: [redacted].
I am rejecting this response because:
Regards,
[redacted] The tow may be "valid" in your view, but the point is that it is a predatory business practice. Residents who register their vehicles with the condo management and are parked in their assigned parking spot should not be towed. Period. The intent of laws/regulations should always be considered when enforcing them. In this case, the point is to prevent outsiders from parking in the complex denying residents a space to park, which is a benefit of their condo fees, which I have paid without fail for the decade that I have owned my condo unit. If your company does not ask [redacted] for a list of registered vehicles and their assignedspots, then you are both delinquent in your duties.  Complaint: [redacted].I am rejecting this response because:Regards,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I spoke to the homeowners this morning and was told by them that refund 1 posted to their account yesterday and refund 2 posted this morning. Issue resolved. 
Regards,
[redacted]

Dear [redacted],Your vehicle was towed by request as abandoned which is in violation of the property rules and regulations.  We did not tow this vehicle without a request. As stated in this complaint, that the tags, inspections and registration played no part in them contacting us to...

have the vehicle towed.  Additionally, we have no way of knowing the status of HOA dues being up to date or not.  These were not the reasons the tow was requested.Thank you,Ted N[redacted]CMTO[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are...

rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: The provided video reinforces the statement that no one touched the mirror prior to the photo being taken.  You towed a legally parked car by not checking the mirror or confirming with the office as to its registration status.  This is a predatory activity.  I'm now actually concerned about legally parking my car in that lot and will be petitioning the condo board to cancel your contract.
Regards,
[redacted]

Refund has been completed.  Thank you.

Good Morning [redacted] I will call you shortly at [redacted] Thank you.

The video has been submitted. Thank you.

Hello [redacted],You were towed from a property that does not allow overnight parking at their center.Thank you.

Please see my questions below.  Some were asked before and never answered:1.  When and...

where was the picture you have attached with your complaint taken?2.  Did you fill out a damage claim at our lot when you picked up your vehicle?3.  "Henry's Wrecker Service already has documentation showing damage to my vehicle that their company caused."  What documentation do we have?4.  Please specifically indicate exactly where any damage you claim is on your vehicle as well as a description.Thank you

I have been informed that a refund has been processed for you and already refunded. Thank you.

Thank you for the information.  The rates you were charged are the correct Tacoma Park Police rates.  The other rates you referenced are for [redacted] not relating to police impounds.Thanks,Ted N[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
My invoice # is [redacted]. I spoke with Angie and Kelvin.
Regards,
[redacted]

Thank you for the opportunity to address all your concerns.  However before I can proceed I need more information to research our systems for your tow.Do you have an invoice / receipt number?  Date and time you picked up your vehicle?  And the phone number you call us...

from?Additionally, the only relationship between us any any of the properties who engage us, is to monitor and enforce their parking policies.  We do not pay them in any fashion! Without these services that we provide the parking issues at your property as well as many others, would be numerous!If you require more information, please provide me with the aforementioned details.Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I would note, however, that Henry's Wreckers did not respond to my four voicemails, and only processed my refund a month after the incident, when my HOA management company contacted them and said the HOA is cancelling our contract with them as a result of their unacceptable customer service.
Regards,
[redacted]

With the phone number provided with this complaint I was unable to locate any calls to our company.  Did you contact us from another phone number?  If so, what was it?   I will continue to look into your concerns. Thank you.

We are instructed by [redacted] HOA to tow for several violations, one of which is to tow any vehicles taking two parking spaces.  Your vehicle was taking 2 spaces as shown clearly in the attached photo. Thank you.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I'm going to pursue this through Fairfax County Consumer Affairs Branch. I followed the rules and was towed. What is to prevent this from happening again?
Regards,
[redacted]

Good Day,(I am not sure who to address this to as the complaint refers to [redacted] in the first person at the start but then refers to her in the third person later on)We need more information in order to further investigate your complaint:It is stated that [redacted] parked her car "to work"...

and was still on [redacted] premises.  In which store at [redacted] [redacted] does she work or was a customer and what times was she there that day either as a customer or worker?Why do you claim that it was [redacted] that was seen leaving by "Henry's Wrecker Service"?Thank you.