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Ocwen Loan Servicing, LLC

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Reviews Ocwen Loan Servicing, LLC

Ocwen Loan Servicing, LLC Reviews (95)

I was not surprised to see their F rating with consumer affairs and the fact they had to agree to $2B in loan modifications to settle with the govt over deceptive practicesTheir book keeping is at best incompetentTheir system and tools are simply obsoleteThey have the feel of a debt collector more so than a loan servicerI did not pick these people, unfortunately, I had the misfortune of them acquiring my loanAs soon as they did, the genius' sent me a letter stating my insurance must be raised to cover the loan valueThey did not get that insurance covers the dwelling, not the dirt it is sitting on which where I live is a lot more valuable I am accelerating payoff but sadly I may to refinance (with a no Ocwen clause!)

Ocwen is THE worst mortgage company I've EVER had to deal with in the years I've had home loans I just got a letter that they're increasing my monthly payment from $to $ There's NO way I can pay that much I've been working hour days at work so haven't been able to call them, but from the looks of other reviews, they probably won't help anyway The other thing is that I get a call from an Ocwen employee in India EVERYSINGLEDAY..., including weekends That's completely ridiculous I have them blocked so I never answer anymore, but they still call and leave messages So irritating I hope that maybe this itic increase in my loan payment will finally spur me on to refinance If you're considering Ocwen, PLEASE forget it You will be very disappointed

My home flooded on August 14, I have followed all of the processes YOU, the mortgage company required I am currently displaced from my home and have ordered an inspection on 12/13/and have called the mortgage company daily and CANNOT get anyone to help me As of today, the inspection still has not been scheduled, I cannot get anyone to call me back after calling several times each day, my contractor cannot get paid, and once the inspection finally gets done it will take days to release the funds My contractor is threatening to leave then I will be starting all over YOU stated that an inspection would only take days and it has been way over that window The most frustrating part is not being able to talk to anyone who has any information All I get is "sorry that is all the information I have" This is the poorest customer service I have ever experienced and I work as a General Manager of a company with employees who we provide excellent customer service because WE understand that without our customers we would not be in business If I do not receive an inspection by next week, you will force me to get an attorney and file a formal complaint with National Flood and FEMA on how you are handling us and their money

My Modification experience with Ocwen was a little rocky when we started the process Then the right personnel was assigned to my case and it was a beautiful ending, My Mortgage monthly payment went from $to $per month and my Prinicial went from $129,to $58, Thank you Ocwen Bank

I have had terrible experiences with this company ever since my loan got transferred to themMost recently, they transitioned to a "new and upgraded system" which has apparently wrecked havoc on their ability to access any info about my loanAround the same time, they increased my auto-pay deduction by a few hundred dollars, but since they cannot access any information on my loan (which has been around since 2011) prior to the last two months, they can't tell me whyToday I called to ask why I still cannot access my payment history online and the staff put me on hold, then just said "the system is running slow today" so they could not pull anything upApparently they will send me my full payment history within to days, but I will not hold my breath and will be researching refinancing options ASAP solely because I do not have any trust or confidence in this sketchy company

Where does one report this incompetent company They are the worst vendor I have ever dealt withCan I somehow move my account Ron H [redacted]

They bought our low risk year loan and ever since its been a nightmareNo one at customer service helps They paid out taxes even though we have no escrow & we paid through the countyThey want the money from us & raised my mortgage to cover their lossThe county however does not see their payment

This company has the Worst customer service ever I received a letter stating I had a $escrow shortage I called and asked if I could pay it over the phone They said I had to mail it and to make sure I used their special form I stated that I never sent checks that I paid it online and wanted to pay it over the phone She said I could, but their would be a charge and I would have to send something by mail stating that it was intended for escrow shortage I have had this loan for about years and I have NEVER been late, and I pay more that the regular payment everytime and I cant even pay on the escrow shortage in a current fashionThey need to get out of the stone age Why are they still in business after all the lawsuits and issues they have had

My house loan of years was sold to Ocwen by my mortgage coand then the problems began Ocwen is NOT a mortgage co, they are a loan and collection company and they act exactly like you expect of a collection company when dealing with the loan holder The first levels of communication are rude and demanding, you have to get to several levels above them, to speak with someone that MIGHT be able to understand and assist youThe first levels play the games with you about going above them and you have to get tough and nasty sometimes to move up the chain of command to get decent help I called over times on issues and was assured it was resolved - eventually the house was sold and I still had problems with them , after all costs were paid at closing Finally got Repnamed " Pinky " in the " Esculation Dept." to help resolve the concerns, she was very helpful and professionalget to her ASAP

I paid off my loan to [redacted] and they in turn, sold the non existent loan (remember, I pait it off) to Ocwen months laterI sent Ocwen all the paperwork needed to show them that the loan did not exist because it was paid offI called to let them know, I faxed them the paperwork, and I emailed the same paperwork to different departmentsOcwen still insists I owe them the money for the loan I have called over times and each time I have to explain myself to a new customer service agent that sounds like they are in IndiaRegardless of how much time it takes to explain to them my situation, they always end with, "Okay, ma'am, now would you like to make payment arrangements for your loan?" WHAT? DID THEY NOT LISTEN TO WHAT I SAID???? I am trying to close on a house right now and this problem with Ocwen is the last thing holding me backI have called and called and no one can help meI got in contact with a manager finally, who said he'd helpHe is aware that this is urgent and I needed a response by todayWell, the entire department is now closed and I have to wait until Monday If I do not get a response by next week, I am filing a complaint with the Consumer Financial Protection BureauThis is getting out of hand and I can't close on my current home until this is resolved My advise: STAY AWAY from OCWENThey do not help, they do not understand, they should go out of business!!!!

We are an insurane agency and have been trying for weeks to obtain payment on a client's homeowner policy that they had paid with no problem in the past! The issue is still not resolved!

OMG This is the worse loan companyWhen I financed my home my mortgage company sold my mortgage to this company!!!!! I am not pleased They are a debt collection agency and nobody speaks English Worse nighmare

This is a HORRIBLE company that has many policies in place that are designed to make it harder on people who are already struggling and take their homes from them STAY AWAY My mortgage was sold to them, and since then, it's been a nightmare I've had my mortgage for over years now, and it has bounced between a few companies, but this is by far the worst Not paying taxes from escrow Refusing to accept payments A bogus attempt at mortgage modification that leaves the home owner with very few options Bogus fees added to bill(Home inspection fee charged) This company seems to want to push people into foreclosure and take their homes

This company acquired my loan after the company I was mortgaged with went bankrupt this loan has never been past due then with out warning the stopped taking payment we called they stated our address which includes ave did not have ave the bills they send did have it but they continually stated they did not have that this went on for a month and we managed to pay that payment on time any way then they said they had decided to add the correction and we could make our payments, so we made the payment on the 28th of that month using the pay one payment by check from the bank they took it then decided they liked that and the next one for the next month is due and also took that I called and they stated they would not return it, it was due the following month and they would keep it (this according to lawyers, the Police, the federal mortgage protection ,the state attorney generals for that state and this state is legal for them to take all they want anytime they want I had given them permission by allowing one payment and they knew my bank account number, we closed that ) they are still being investigated by [redacted] of Texas I doubt if he will do anything since they are legal to remove all they want from my bank should they find out our account number (changed} now we pay by cashiers check the new trick started today state they have not received that and now our payments on a fixed rate will increase our escrow will increase and we owe a late charge I am sure with in a couple of days they will invent some more they can add, They all will try ever thing they can to stop you from refying at any other company by denying them credit or loan information to complete any loans, They use a 3rd party which uses there same name it's called an accelerator program which allows you to make the same payments but allows you to payoff in half the time good? yep now the bottom line to qualify you must pay direct from your bank hint look up they get your account information then when they are ready take all they can get and the fun begins straight to foreclosure, I know it sounds hard to belive that they can do that but they can and they do

If your loan is bought from OCWEN you should refinance as soon as possible

Ocwen has failed repeatedly to uphold its contractual responsibility for timely payment of insurance premiums Since taking control of the mortgage account on my property from GMAC in 2013, Ocwen Loan Servicing has failed to pay insurance premiums timely in 2014, 2015, and Each time they have offered hollow reasons for missing the payment, such as "your account isn't escrowed for insurance", and "Ocwen has not received notice of billing" Each time it has taken numerous, lengthy calls, and many transfers inclusive of long hold times for Ocwen to acknowledge their failure and ultimately tender payment This time, with payment having been promised on several occasions, the bill nearly months overdue, and cancelation of the insurance policy pending, I paid the premium personally This after exhausting more than twelve hours speaking with various Ocwen agents over the last six weeks Ocwen's "customer service" is not customer service It's merely a jumble of canned responses, poor excuses, and nonexistent follow-through

Ocwen Mortgage is the worst mortgage company I have ever had to deal with They requested a shortage on my escrow account which I mailed to them via a check The check was lost in the mail (or lost in their offinot know) I called to make sure they received the check on time which according to Customer Care they had not so I authorized ACH from my checking account in March I called the bank and stopped payment on the check in the event it ever got to Ocwen-I did not want another payment into the escrow The escrow payment they drafted from my account was applied to the monthly payment and not the escrow Had to call them back again get that moved to the escrow Received a letter in May that they had charged me $for stop payment on the original check even though they had already received the money and warned me if I did not send a replacement check they would take action on my account These people do not know what they are doing and should be closed down

These guys are so pathetic I almost feel sorry for them They took over my GMAC loan and messed it up from the first month After months I gave up and refinanced for the sole purpose of getting away from them They continued to send me statements showing a zero balance - no big deal But this month they send me a statement showing I owe them $on a $balance What? They are nuts! Their computer system must be an abacus, Anyway, if you have a choice - RUN AWAY They are like an insane ex-girlfriend that won't go away You will wish (as I do) that I had never met them

Wow, the worse First of all, they need to hire people who speaks English This company is awful I was told yesterday that I would never ever receive a modification Why when the government has put in place assistance that these lenders and/or servicers are suppose to help struggling homeowners Unprofessional and rude Please replace these people with some English speaking customer service representatives Sad sad sad!!!!!!

Absolutely horrible, these people scam, scam, scam!!!! there is always a shortage in esc account, just found out that they are charging us more a year for my taxes, they have my taxes up to $10,should be lesscalled them, they said they re evaluate the taxes once a year, we nee to wait till Dec to get the overage backthen when Dec comes, they tell you the overages are going toward phoney shortages, all Indians, no one speaks English!!

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Address: PO Box 785055, Orlando, Florida, United States, 32878-5055

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