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OfficeSupply.com Reviews (68)

We have indeed issued a refund for this return that was lost in transit by the USPS.The refund was issued to the actual purchaser and not the 3rd party making this complaint [redacted] (no account) Order Status: Completed [redacted] System: amazon_checkout Status: Refunded Summary: Amazon Order: [redacted] Details: Refund Successful

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***:? They seem deterime to stay with their original answer, and I like wise have removed them from my system and will not have anything positive to pass on to my contacts or any of my business transactions.? That would have been my second order with them but they made it my last

Per our website it states:? With distribution centers around the country, many of our customers receive their items within one business day of placing an orderOur estimated delivery dates are calculated based on a number of factors including product availability at our distribution centers, time of day, delivery location and whether an item must be shipped freightIf an order is for a high quantity of one or more items, for an item not available at the nearest distribution center, or shipping to a remote location, delivery may take longer than estimatedOfficeSupply.com can not guarantee any stated delivery datePlease note transit times do not include weekends and deliveries only occur on business days.? We are unable to guarantee delivery on any items, all dates are estimated.?

Thank you for your comment.Our Fraud Department was not able to validate the shipping address on theorder or reach anyone there by telephone and as a result, the order was cancelledand immediately refundedIf you would like to place a new order, we would be happy to assist you, however, the order would need to ship to your billing address We are notable to drop ship to your friend's address.Again, we apologize for the inconvenience.Below is your refund confirmation transaction: System: paypalRefunded Transaction ID: [redacted] Refund Transaction ID: [redacted] Refund Amount: 79.50Refund Reason: cancelAgain, I apologize for the inconvenience.Thank you and have a great day!

I have attached the chat correspondence with Lori [redacted] as well as a copy of her invoiceWhen she requested to return the product she simply indicated that the product was not going to work for her We sent Lori the return authorization on 1/18/which indicated she was responsible for the return shipping, this is also indicated in our return policy: [redacted] The product was not damaged or defective, it just did not work the way the customer has anticipated it to work Lori paid $for the product and did not pay shipping, once the item is returned to us we will refund her in full for her order

This order has been refunded in full.? Refund issued for $119.99The advertising on this product is the same as the manufacturer, you can see that information at [redacted] ?

We'd would like very much too help but it appears that your purchase of folders was not from our company.We are OfficeSupply.comAfter searching for your order we were not successful in finding you as a customer of ours.No order has been placed in your name or zip code for that amount on or around
July 23rd, Please reply with your order number if indeed it came from us and was ordered under a different ID and I will take care of this immediately

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]This product may be described on the website of Office Supply the same as the manufacturer, however, it does not perform as it states Office Supply should back the products they sell It is not fair or ethical to the consumer to sell products that do not do what they are supposed to do This particular product is made of very flimsy plastic that doesn't do anything or even stay on the computer monitor It should not cost $and by no means cost $to return!
Regards,
Lori ***

+1

This can take a few cycles to remove from our promotional emails. Please allow some time.

Thank you for your comment.Our Fraud Department was not able to validate the shipping address on theorder or reach anyone there by telephone and as a result, the order was cancelledand immediately refundedIf you would like to place a new order, we would be happy to assist you,…
however, the order would need to ship to your billing addressWe are notable to drop ship to your friend's address.Again, we apologize for the inconvenience.Below is your refund confirmation transaction: System: paypalRefunded Transaction ID: ***Refund Transaction ID: ***Refund Amount: 79.50Refund Reason: cancelAgain, I apologize for the inconvenience.Thank you and have a great day!

+2

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]They do not address the issue at allI was very specific in asking for a refund of my shipping fee - and the business did not address that at all.In addition, the item NEVER arrived, despite them telling me several times that it would be here Monday, then Tuesday, then Wednesday, the it is out for delivery on ThursdayThis is a scam companyThey charged my card, said the item would be here Monday 5/As of FRIDAY 5/it has still NOT arrived, despite various emails and promise on the phone and by email on tues and wed that it was "out for delivery"The Revdex.com A+ rating for this company needs to be changedIn addition, based on an 83% negative reviews their rating should also be changedYour job is to inform people of unethical businessBefore I ordered, I checked our your page and saw the A+ ratingOnly AFTER I got screwed by them did I look at their profile more close and saw they have 83% negative reviews - several with the exact same problem as my ownEach review should be treated as a complaint, especially the negative ones
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this
does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am still getting emails from themIt should not take this long
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***: They seem deterime to stay with their original answer, and I like wise have removed them from my system and will not have anything positive to pass on to my contacts or any of my business transactions. That would have been my second order with them but they made it my last

We again apologize for any inconvenience you've experience because your order for toner cartridges was canceled and refunded.The reason the order was canceled was not about making change but because a large need for credit card fraud prevention.Of course we are not in business to cancel orders and this order should not have been canceled.If you ever care to place an order with us again we'll offer you a % discount

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
It has been over a monthThat is more than enough time.You are an unscrupulous company with poor business practices - as seen by the 83% negative reviews you have - several of them with the exact issue you did to me - promise a delivery date, charge my card and then not ship the product at allSCAMMER
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***: They seem deterime to stay with their original answer, and I like wise have removed them from my system and will not have anything positive to pass on to my contacts or any of my business transactions. That would have been my second order with them but they made it my last

On Tue, Sep 15, at 8:AM, *** wrote:FYI, after I contacted them, I did hear back from themThey claimed they called the ship phone number which we have phone log proof, they did notThey had no excuse when I asked why they did not call me (the shipper, payer) to notify me they had canceled the orderI did find another company to deliver the product and there was no issue with shippingI did get my money backPoor business practices

We do regret that your first experience shopping with us was so disappointing, both with the time of transit and our service.Below is a copy of the full purchase price refund that we have issued to your credit card. Please keep the yarn when you do finally get it. We do not wish it retuned and apologize for the inconvience.Refunded
Credit Card: ***Refunded Transaction ID: ***Refund Transaction ID: ***Refund Amount: 27.16Refund Reason: refundQty
Product
Product Number
Channel
Unit
Price
Total
Red Heart Super Saver Light Grey Yarn
NOTM
pla
EA
$
$
Red Heart Classic Yarn
NOTM
Base
EA
$
$
SubTotal:
$
[WS20P - 20% off one item] Coupon:
-$
Shipping:
$
$
Refund
-$
Total:
$

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.AGAIN, THIS SCAM COMPANY HAS FAILED TO ADDRESS THE ISSUETHIS IS NOT ABOUT A LATE DELIVERYTHIS IS ABOUT AN ORDER THAT WAS PLACED, BILLED TO MY CREDIT CARD AND WAS **NEVER** SHIPPED - IT **NEVER** ARRIVED DESPITE THEM LYING AND TELLING BY PHONE AND EMAIL THAT IT WOULD BE HERE SHORTLY. FIRST MONDAY, THEN TUESDAY, THEN WEDNESDAY, THEN THURSDAY. IT IS NOW OVER A WEEK LATER AND IT STILL NEVER ARRIVEDWHAT IS HARD ABOUT THIS CONCEPT? AGAIN, IT **NEVER** ARRIVED!!!
Regards,
*** ***

Unfortunately fraud through paypal or any other payment channel is prevalent with internet orders.At times orders are flagged when it's a large order shipped to a residenceFor both our customers and our protection ID can be asked for.Of course the last thing we really want to do is cancel a
legitimate large order, since our goal like all businesses is to maximize sales.We apologize for any inconvience

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Description: Office Supplies, Printers, Discount Stores, Internet Shopping, Office Furniture & Equipment, Office Furniture & Equipment - Wholesale & Manufacturing, Mail-Order Houses (NAICS: 454113)

Address: 302 Industrial Dr, Columbus, Wisconsin, United States, 53925-1018

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+1 (920) 623-9169

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