OfficeSupply.com

Your email address has been removed from our promotional email list.

Per our website it states: With distribution centers around the country, many of our customers receive their items within one business day of placing an orderOur estimated delivery dates are calculated based on a number of factors including product availability at our distribution centers, time of day, delivery location and whether an item must be shipped freightIf an order is for a high quantity of one or more items, for an item not available at the nearest distribution center, or shipping to a remote location, delivery may take longer than estimatedOfficeSupply.com can not guarantee any stated delivery datePlease note transit times do not include weekends and deliveries only occur on business days. We are unable to guarantee delivery on any items, all dates are estimated.

I have attached the chat correspondence with Lori *** as well as a copy of her invoiceWhen she requested to return the product she simply indicated that the product was not going to work for her. We sent Lori the return authorization on 1/18/which indicated she was responsible for the
return shipping, this is also indicated in our return policy: ***The product was not damaged or defective, it just did not work the way the customer has anticipated it to work. Lori paid $for the product and did not pay shipping, once the item is returned to us we will refund her in full for her order.

This order in question is
*** is for yarn. This order was placed on Friday April 17th afternoon after our cutoff for shipping that day so the order processed the following Monday.And according to the tracking it was
shipped days later on Wednesday. It was shipped day priority USPSOn our website it explained that this yard was a specialty item for it could take approximately days. The tracking shows the yarn will be delivered to the customer today or tomorrow. The yarn will unfortunately take longer to arrive then as expected. As always we accept returns if one is not satisfied with anything including the time of transit. We will refund the full amount of purchase including shipping fees if this customer does chose to send the yarn back.We strive for great customer service but occasionally shipping companies can cause delays. I'm very surprised to hear that someone was not treated with great respect from our staff and I apologize if that was not the case
DHL
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]This product may be described on the website of Office Supply the same as the manufacturer, however, it does not perform as it states Office Supply should back the products they sell It is not fair or ethical to the consumer to sell products that do not do what they are supposed to do This particular product is made of very flimsy plastic that doesn't do anything or even stay on the computer monitor It should not cost $and by no means cost $to return!
Regards,
Lori ***

This order has been refunded in full. Refund issued for $119.99The advertising on this product is the same as the manufacturer, you can see that information at ***

Thank you for your comment.Our Fraud Department was not able to validate the shipping address on theorder or reach anyone there by telephone and as a result, the order was cancelledand immediately refundedIf you would like to place a new order, we would be happy to assist you,…
however, the order would need to ship to your billing address We are notable to drop ship to your friend's address.Again, we apologize for the inconvenience.Below is your refund confirmation transaction: System: paypalRefunded Transaction ID: ***Refund Transaction ID: ***Refund Amount: 79.50Refund Reason: cancelAgain, I apologize for the inconvenience.Thank you and have a great day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.It took days, a Revdex.com complaint, and several back and forth responses to do something I asked for from the beginning?This is a scam company that has unscrupulous business practices, their advertising is just one part of their issue
Regards,
*** ***

Unfortunately fraud through paypal or any other payment channel is prevalent with internet orders.At times orders are flagged when it's a large order shipped to a residenceFor both our customers and our protection ID can be asked for.Of course the last thing we really want to do is cancel a
legitimate large order, since our goal like all businesses is to maximize sales.We apologize for any inconvience

Thank you for your feedback and I apologize the item was not received in the time frame you had anticipated. I have issued a full refund for your order back to the original payment method of your order. I apologize for the inconvenience this has caused you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** it is like having a business and when the coustomer pays for a $order with a $bill and you can't make change. If they cannot handle paid orders then I don't believe that I would want them to be a supplier to support my endeavors.I placed the order with them because of past experience, and satisfaction, but this order was met with a total disregard for the fact the order was paid for, and when I called them I feel that for them to ask for ID, for that paid order was out of line. No physical harm done, but they will never have to worry about shipping anything to me or anyone that I do business with

We have removed your email address from our promotional mailings per your request. It may take a cycle or two before these email cease all together

This order has been refunded in full.? Refund issued for $119.99The advertising on this product is the same as the manufacturer, you can see that information at ***?

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

We have indeed issued a refund for this return that was lost in transit by the USPS.The refund was issued to the actual purchaser and not the 3rd party making this complaint.




[redacted]
(no account)
Order Status:...

Completed








[redacted]System: amazon_checkout
Status: Refunded
Summary: Amazon Order: [redacted]
Details: Refund Successful

We again apologize for any inconvenience you've experience because your order for toner cartridges was canceled and refunded.The reason the order was canceled was not about making change but because a large need for credit card fraud prevention.Of course we are not in business to cancel orders and this order should not have been canceled.If you ever care to place an order with us again we'll offer you a 10 % discount.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and acknowledge that this is not the company that I am having a problem with.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] it is like having a business and when the coustomer pays for a $.99 order with a $10.00 bill and you can't make change.  If they cannot handle paid orders then I don't believe that I would want them to be a supplier to support my endeavors.I placed the order with them because of past experience, and satisfaction, but this order was met with a total disregard for the fact the order was paid for, and when I called them I feel that for them to ask for ID, for that paid order was out of line.  No physical harm done, but they will never have to worry about shipping anything to me or anyone that I do business with.

I have attached the chat correspondence with Lori [redacted] as well as a copy of her invoice. When she requested to return the product she simply indicated that the product was not going to work for her.  We sent Lori the return authorization on 1/18/17 which indicated she was responsible for the...

return shipping, this is also indicated in our return policy: [redacted]The product was not damaged or defective, it just did not work the way the customer has anticipated it to work.  Lori paid $119 for the product and did not pay shipping, once the item is returned to us we will refund her in full for her order.

On Tue, Sep 15, 2015 at 8:25 AM, [redacted] <[redacted]> wrote:FYI, after I contacted them, I did hear back from them. They claimed they called the ship phone number which we have phone log proof, they did not. They had no excuse when I asked why they did not call me (the shipper, payer) to notify me they had canceled the order. I did find another company to deliver the product and there was no issue with shipping. I did get my money back. Poor business practices.