AFTER REVIEW OF THE ACCOUNT THE CUSTOMER HAS EXPERIENCED INCREASED BILLING STATEMENTS FOR THE JANUARY AND FEBRUARY BILLING PERIODS. THIS IS ATTRIBUTED TO BOTH THE DECREASE IN WEATHER DEGREES REQUIRING AN INCREASE IN USAGE AS WELL AS AN INCREASE IN THE SERVICE RATE THAT WENT INTO EFFECT ON...
1/1/2015. EVERSOURCE OFFERS MANY PROGRAMS TO HELP COMBAT INCREASED BILLING STATEMENTS DURING THE WINTER MONTHS. DETAILED DESCRIPTIONS OF SUCH PROGRAMS ARE LOCATED ON THE EVERSOURCE.COM WEB PAGE. CUSTOMERS CAN ALSO CALL THE CUSTOMER SERVICE DEPARTMENT AND SPEAK TO A HIGH BILL SPECIALIST TO FURTHER DISCUSS HIGH BILL CONCERNS AT [redacted]
Dear Revdex.com:
Thank you for your inquiry regarding this account. Eversource experienced equipment...
malfunction and performed temporary repairs. After the investigation was conducted during the outage it was determined that additional work was needed to repair the infrastructure.
Eversource did perform subsequent maintenance work and the repair was completed.
Thank you for allowing the opportunity to provide an explanation.
Very truly yours,
Mary Ellen M[redacted]
Regulatory Relations Specialist
Eversource
[redacted]
[redacted]
[redacted]
[redacted]
The account was originally disconnected because there was usage on the meter and no billing party. The customer had entered a move in order via the web on the wrong location. It was not disconnected in error.
A disconnect notice was mailed on 9/28/16. The customer...
did not contact Eversource to make arrangements prior to the disconnect date. The account was disconnected and the collection and reconnect fee's will not be waived. The disconnection was valid and require a technician to visit the location to disconnect and reconnect.
A review of the account shows the customer’s meter readings are based on actual readings every month therefore we are not estimating the customer’s...
usage. The customer’s meter is read on a monthly basis thru a device inside the AMR meter (Automatic Meter Read) called an Encoded Receiver/Transmitter (ERT) which sends out a radio signal to capture the monthly meter reading. A mobile (drive-by) meter reader drives down the street to collect the radio read from the customer’s meter. The signal is captured from a couple hundred feet away. The readings are sent electronically to our computer system to calculate the customer’s monthly bill. Eversource is regulated by the Public Utilities Regulatory Authority (PURA) which requires Eversource to read customer’s meters once a month however due to the automatic meter reading technology Eversource is not required to take meter readings outside of the company vehicle.
In regards to the security deposit a review of the account shows the termination of service took place on 11/05/2014. In the event a customer's service is turned off for non-payment, we require the customer to pay a security deposit to have their service restored.
The amount of the security deposit is calculated based on the two highest consecutive bills from the past year. The average from those two months is then recalculated for a 45 day period. The deposit is held until the customer establishes 12 consecutive months of good payment history (no late payments). Accrued interest is automatically applied to the customer’s standard billing account annually in January @ 1.5% interest. Our records show interest of $.80 was applied to the customers billing account on 01/05/2015 and $5.40 was applied on 01/05/2016. Since the security deposit was assessed on 11/06/14, the customer has had 15 late payment charges therefore the customer is not eligible for a refund at this time.
Eversource is a typical company made of corporate greed and prey on the customers who have difficulty paying bills on time. Instead of sympathizing or helping, they demand a security deposit if you pay your bill a little late a few times in a year. NOT at the point of a disconnect, but just if they send a disconnect notice!. No phone call, letter, or anything. I had my power shut off with a $0 balance on my bill! Then paid my ridiculous security deposit, and they put the payment towards the elec bill (NOT the security deposit) and disconnected it again a few weeks later (due to the security deposit not being paid) Absolute stupidity on theyre part and done on purpose to keep the reconnect charges coming in. This should be a class action lawsuit because they are purposely taking and holding customers deposit $, making interest on it, and not returning it to the customer.
Complaint: [redacted]
I am rejecting this response because:
So again if this was a complaint on having an issue signing up your response would be great. However, the issue here is that you held an account on my name that was cancelled long ago. And after I entered MY account for both gas and electric you still charged someone else's account. So when I received emails confirming my successful online signup and payment, it was coming out of someone else's account. Now you're trying to charge me fees because it's not "your fault". Well if I didn't enter the account information you charged and it's not your fault. Whose is it. Better business butrau did you do this? Is it your fault?
If there cannot be some sort of official investigation I'm not going to waste anyone's time. I'll pay it cause theres no other option. Revdex.com if you could give any information on how to get this investigated further I'll persue it. who owns the burden of proof here. I can assure everyone that I did not enter an account of an ex girlfriend of over 3 years ago. And I don't think ever source should get away with their mistake. Certainly not at their customers expense.
Sincerely,
[redacted]
A review of the account show the customer’s service reconnection is scheduled for today (09/03/15) as an all-day appointment. Unfortunately we are unable to provide the customer with a 4 hour window or call the...
customer in advance as our scheduling availability does not permit us to do so. Someone over the age of 18 must be present for the service reconnection to allow our mechanic to reconnect the service (at the meter), check for safety and relight any gas appliances that are in the home. We apologize for any inconvenience this may cause however if no one is home to provide our mechanic the necessary access, the appointment will be cancelled and the customer will need to call to reschedule the appointment.
AFTER A REVIEW OF THE ACCOUNT THE LANDLORD AGREED TO ACCEPT CHARGES FOR SERVICE AT [redacted] AS OF 1/9/2015. THE CUSTOMERS BILLING HAS BEEN ADJUSTED TO REFLECT THIS CHANGE AND A NEW FINAL BILLING STATEMENT WILL BE SENT TO THE...
CUSTOMER’S CURRENT HOME ADDRESS VIA US MAIL. THE CUSTOMER MAY CONTACT CUSTOMER SERVICE AT [redacted] SHOULD HE HAVE ADDITIONAL QUESTIONS OR CONCERNS.
A review of the account shows the customer’s total account balance is $2,587.92. The customer was previously on the New Start Program from 10/01/2015 to 02/11/2016 for $460.00 month. At the time of...
enrollment, the customer’s total balance was $2,137.57. The customer’s total accrued charges after the enrollment on New Start was $1605.70. Please find the breakdown below:
10/15/2015 billing statement: $317.85 (usage from 09/16/15-10/15/15)
11/13/2015 billing statement: $356.60 (usage from 10/15/15-11/13/15)
12/15/2015 billing statement: $391.42 (usage from 11/13/15-12/15/15)
01/19/2016 billing statement: $539.83 (usage from 12/15/15-01/19/16)
The customer made two payments of $460.00 on 11/05/15 and on 01/11/16 totaling $920.00. For each payment of the $460, Eversource deducted $178.14 from the customer’s balance of which is the total monthly forgiveness amount as long as the customer makes a payment. Therefore a total of $356.28 was forgiven ($178 x2).
On 02/12/16, due to the delinquent balance (60 days past due) the customer was removed from the New Start Program and reverted back to normal billing. At the time of removal from the program, the customers balance was $2466.99. Since the removal of New Start, the customer has accrued $1494.05 in monthly charges and $76.91 in late payment charges. Please find the breakdown below:
02/16/2016: $570.89 (usage from 01/19/16-02/16/16)
03/16/2016: $485.24 (usage from 02/16/16-03/16/16)
04/15/2016: $437.92 (usage from 03/16/16-04/15/16)
The customer paid a total of $1450.00 ($460 on 03/23/16, $490 on 04/14/16 and $500 on 05/03/16) therefore the customer’s balance to date is $2587.92. The customer’s monthly bills are based on actual readings therefore the customer is responsible for the balance of $2587.92. The customer may find a spreadsheet attached to reflect the balance breakdown.
If the customer wants to discuss their balance and usage further the customer may our Customer Service Center at ###-###-####. Representatives are available Monday- Friday from 7:00 AM to 7:00 PM. If the customer wants to discuss payment arrangement options and/or New Start re-enrollment, the customer may call our Credit and Collection Center at ###-###-####. Representatives are available Monday-Friday from 7:00 AM to 7:00 PM.
After a review of the customer’s account, a modification has been made to their account to meet their request to process payments online. Effective today (06/25/15), the customer will have access to payment options...
on our website. The customer’s account will still reflect the previous return payments therefore the customer will not have the option to process electronic check payments thru our automated phone system or with a Customer Service Representative however, the customer will have the access to process payments on our website.
AFTER REVIEW OF THE ACCOUNT, THE ORIGINAL BALANCE ON THE ACCOUNT WAS $2036 WHEN THE ACCOUNT WAS ENROLLED ON MPP. THE ACCOUNT DID NOT GET THE MATCH BECAUSE THE REQUIREMENTS FOR THE PROGRAM WERE NOT FULFILLED. THE BALANCE THAT IS ON THE ACCOUNT IS $1169.21 WHICH IS THE CORRECT BALANCE
Complaint: [redacted]
I am rejecting this response because:
I called to set up service and while I was told to contact the solar department to let them know that I had solar panels, not to set an account then, in fact the person I spoke to took my social security number and said I was all set except I would still have the solar department bc by the time I had called the department was closed. Priot owner called to cancel and was told my information was in the system. Yet someone came to turn her power off, but no one thought of electricity for the new tenants?
By the time I am writing this my wife is informing that crew have arrived and turned in power. This is all we wanted
Sincerely,
*
[redacted]
A review of the referenced service address shows there were 3 recent recorded power outages on 02/05/16, 02/16/16 and 02/25/16 all of which were tree related. Unfortunately the limbs/trees that caused the power...
outages are outside of Eversource tree trimming parameters. Although Eversource periodically trims around the lines providing electric service to your neighborhood, tree owners are also responsible for the maintenance of their trees including Town, State and private property owners.
Eversource performs maintenance vegetation management by circuit in accordance with specifications on a cyclic 4 year basis as required by the Public Utilities Regulatory Authority. During scheduled trimming, inspections are performed to identify risk trees posing a threat to the power lines and the trees are prioritized for removal. I am happy to share that Eversource has doubled its vegetation management efforts since 2011 which has resulted in a 40% improvement in reliability. Please be assured all work is performed in accordance with professional tree care industry standards and best practices.
Eversource has a monopoly on providing electricity in my area and they are charging way too many extra fees.
The amount they are charging with no competitors available to use is ludicrous.
I am very conservative in my use of electricity.
I have never been more disappointed with a company in my life.
AFTER REVIEW OF THE ACCOUNT NO CONTACT WAS MADE TO THE CUSTOMER SERVICE DEPARTMENT BY EITHER THE NEW TENANT OR PROPERTY MANAGEMENT COMPANY TO DISCUSS TERMINATION OR TRANSFER OF SERVICE. THE PROPERTY MANAGEMENT COMPANY MADE CONTACT...
WITH THE CUSTOMER SERVICE DEPARTMENT ON 2/24/2015, AT THAT TIME THE PROPERTY MANAGEMENT COMPANY STATED A TENANT WAS RESIDING AT THE LOCATION. PER COMPANY POLICY, A VACANT DWELLING -LANDLORD REQUEST TO DISCONNECT LETTER OR A LANDLORD - OCCUPANT CONSENT LETTER MUST BE ISSUED SIGNED AND RETURNED BEFORE SERVICE CAN BE TERMINATED. NO PUBLIC SERVICE COMPANY OR ELECTRIC SUPPLIER SHALL, AT THE REQUEST OF ANY SUCH OWNER TERMINATE SERVICES WITH RESPECT TO ANY SUCH LEASED OR RENTED PROPERTY UNLESS THE OWNER OR LESSOR FURNISHES A STATEMENT SIGNED BY THE LESSEE AGREEING TO SUCH TERMINATION OR A NOTARIZED STATEMENT SIGNED BY THE LESSOR TO THE EFFECT THAT THE PREMISES ARE VACANT. THE PROPERTY MANAGEMENT COMPANY WAS ADVISED OF THIS POLICY. THE PROPERTY MANAGEMENT COMPANY WAS ALSO ADVISED THAT THE TENANT CAN CALL IN AND ACCEPT SERVICE AS OF THE MOVE IN DATE AT WHICH POINT THE BILLING STATEMENTS WOULD BE PRORATED. THE CUSTOMER MAY CONTACT THE CUSTOMER SERVICE DEPARTMENT AT [redacted] SHOULD SHE HAVE ADDITIONAL QUESTIONS OR CONCERNS.
Eversource charges a customer service fee to all customers which will reflect on each billing statement. The customer service fee on the customer’s bill is $23.75. The customer service...
charge is the basic cost of providing service, such as metering, meter reading and billing. We are unable to waive the monthly fees. Eversource is mandated by the [redacted] who has approved the monthly charges.
After a review of the customer’s account, the meter readings are based on actual readings. The customer’s meter is read on a monthly basis thru a device inside the AMR meter (Automatic Meter Read) called an Encoded Receiver/Transmitter (ERT) which sends out a radio signal to capture the monthly meter reading. A mobile (drive-by) meter reader drives down the street to collect the radio read from the customer’s meter therefore access to the meter is not required. The readings are sent electronically to our computer system to determine the customer’s monthly bill.
A review of the account shows the most recent billing statement dated 02/04/16 was for...
$254.22 of which was based on an actual meter reading. These charges include electricity supply services of $124.79 and delivery charges of $129.43. Supply Services (generation charges) are the charges associated with the amount of electricity the customer uses (the flat rate of $0.095550 multiplied by the amount of kWh). The delivery charges include the price for the delivery of electricity from the generating station (supplier) through the distribution system (substations, transmission lines, distribution lines) to the customer. These charges are also multiplied by the amount of kWh the customer uses within the billing period.
Eversource is mandated by state regulators therefore both supplier and delivery charges have the approval of the Public Regulatory Utilities Authority. These charges are also subject to change. For example, by state law, the supplier charges will either increase or decrease every 6 months (effective Jan 1st and July 1st). As part of deregulation the customer has the option to choose their electric supplier, which means the customer can opt to change to a third party competitive supplier of their choice. If the customer is interested in this option please visit energizect.com for a listing of third party suppliers.
Looking at a history of the customer’s account, the customer’s usage has significantly decreased from prior years. The most recent billing statement reflects that the customer is averaging 46 kWh per day vs. February 2014 and 2015 the customer was averaging 65 kWh per day therefore using almost 20 kWh less per day then in the past.
Worst customer service ever! I am not sure if they also changed all or some of the employees, when Eversource took over for Nstar, but the service over the phone was horrible. I had previously called Nstar and the Reps were always willing to help. Eversource reps. are unfriendly and extremely rude, I was eventually transferred to a Supervisor (after the rep told me that I couldn't speak to one several times), and the Supervisor was just as rude, and continued to cut me off during our conversation. I am researching for a new Electric company now, but am worried that they are the only ones that service the [redacted] area that I live in, which is truly disappointing.
This deplorable company shut off electric with a 2 yr old in the home with 30 degree weather sometime between 3pm and 6pm and will not turn it back on until the next morning despite being pain in full!
Complaint: [redacted]
I am rejecting this response because:
I was overcharged throughout last year approximately $300 dollars. This resulted in a positive credit. Part of the adjustment period Eversource is quoting is from 2015. I do not understand how the company can say they undercharged me when in fact I was overcharged.
Also-in the usage graph they sent me, the usage was tripled in the month of September 2015. I do not turn the heat on until at least October. So-this is impossible my usage was this high. This was also the first month they started "adjusting".
Finally-if I was in fact being undercharged most of last year, why has it taken this long to realize this was happening? It just doesn't make much sense. Furthermore-if the charges were too low throughout the year, why was it not adjusted monthly rather than waiting to charge a customer with an $800+ bill.
Sincerely,
[redacted]
AFTER REVIEW OF THE ACCOUNT THE CUSTOMER HAS EXPERIENCED INCREASED BILLING STATEMENTS FOR THE JANUARY AND FEBRUARY BILLING PERIODS. THIS IS ATTRIBUTED TO BOTH THE DECREASE IN WEATHER DEGREES REQUIRING AN INCREASE IN USAGE AS WELL AS AN INCREASE IN THE SERVICE RATE THAT WENT INTO EFFECT ON...
1/1/2015. EVERSOURCE OFFERS MANY PROGRAMS TO HELP COMBAT INCREASED BILLING STATEMENTS DURING THE WINTER MONTHS. DETAILED DESCRIPTIONS OF SUCH PROGRAMS ARE LOCATED ON THE EVERSOURCE.COM WEB PAGE. CUSTOMERS CAN ALSO CALL THE CUSTOMER SERVICE DEPARTMENT AND SPEAK TO A HIGH BILL SPECIALIST TO FURTHER DISCUSS HIGH BILL CONCERNS AT [redacted]
Dear Revdex.com:
Thank you for your inquiry regarding this account. Eversource experienced equipment...
malfunction and performed temporary repairs. After the investigation was conducted during the outage it was determined that additional work was needed to repair the infrastructure.
Eversource did perform subsequent maintenance work and the repair was completed.
Thank you for allowing the opportunity to provide an explanation.
Very truly yours,
Mary Ellen M[redacted]
Regulatory Relations Specialist
Eversource
[redacted]
[redacted]
[redacted]
[redacted]
The account was originally disconnected because there was usage on the meter and no billing party. The customer had entered a move in order via the web on the wrong location. It was not disconnected in error.
A disconnect notice was mailed on 9/28/16. The customer...
did not contact Eversource to make arrangements prior to the disconnect date. The account was disconnected and the collection and reconnect fee's will not be waived. The disconnection was valid and require a technician to visit the location to disconnect and reconnect.
A review of the account shows the customer’s meter readings are based on actual readings every month therefore we are not estimating the customer’s...
usage. The customer’s meter is read on a monthly basis thru a device inside the AMR meter (Automatic Meter Read) called an Encoded Receiver/Transmitter (ERT) which sends out a radio signal to capture the monthly meter reading. A mobile (drive-by) meter reader drives down the street to collect the radio read from the customer’s meter. The signal is captured from a couple hundred feet away. The readings are sent electronically to our computer system to calculate the customer’s monthly bill. Eversource is regulated by the Public Utilities Regulatory Authority (PURA) which requires Eversource to read customer’s meters once a month however due to the automatic meter reading technology Eversource is not required to take meter readings outside of the company vehicle.
In regards to the security deposit a review of the account shows the termination of service took place on 11/05/2014. In the event a customer's service is turned off for non-payment, we require the customer to pay a security deposit to have their service restored.
The amount of the security deposit is calculated based on the two highest consecutive bills from the past year. The average from those two months is then recalculated for a 45 day period. The deposit is held until the customer establishes 12 consecutive months of good payment history (no late payments). Accrued interest is automatically applied to the customer’s standard billing account annually in January @ 1.5% interest. Our records show interest of $.80 was applied to the customers billing account on 01/05/2015 and $5.40 was applied on 01/05/2016. Since the security deposit was assessed on 11/06/14, the customer has had 15 late payment charges therefore the customer is not eligible for a refund at this time.
Eversource is a typical company made of corporate greed and prey on the customers who have difficulty paying bills on time. Instead of sympathizing or helping, they demand a security deposit if you pay your bill a little late a few times in a year. NOT at the point of a disconnect, but just if they send a disconnect notice!. No phone call, letter, or anything. I had my power shut off with a $0 balance on my bill! Then paid my ridiculous security deposit, and they put the payment towards the elec bill (NOT the security deposit) and disconnected it again a few weeks later (due to the security deposit not being paid) Absolute stupidity on theyre part and done on purpose to keep the reconnect charges coming in. This should be a class action lawsuit because they are purposely taking and holding customers deposit $, making interest on it, and not returning it to the customer.
Complaint: [redacted]
I am rejecting this response because:
So again if this was a complaint on having an issue signing up your response would be great. However, the issue here is that you held an account on my name that was cancelled long ago. And after I entered MY account for both gas and electric you still charged someone else's account. So when I received emails confirming my successful online signup and payment, it was coming out of someone else's account. Now you're trying to charge me fees because it's not "your fault". Well if I didn't enter the account information you charged and it's not your fault. Whose is it. Better business butrau did you do this? Is it your fault?
If there cannot be some sort of official investigation I'm not going to waste anyone's time. I'll pay it cause theres no other option. Revdex.com if you could give any information on how to get this investigated further I'll persue it. who owns the burden of proof here. I can assure everyone that I did not enter an account of an ex girlfriend of over 3 years ago. And I don't think ever source should get away with their mistake. Certainly not at their customers expense.
Sincerely,
[redacted]
A review of the account show the customer’s service reconnection is scheduled for today (09/03/15) as an all-day appointment. Unfortunately we are unable to provide the customer with a 4 hour window or call the...
customer in advance as our scheduling availability does not permit us to do so. Someone over the age of 18 must be present for the service reconnection to allow our mechanic to reconnect the service (at the meter), check for safety and relight any gas appliances that are in the home. We apologize for any inconvenience this may cause however if no one is home to provide our mechanic the necessary access, the appointment will be cancelled and the customer will need to call to reschedule the appointment.
AFTER A REVIEW OF THE ACCOUNT THE LANDLORD AGREED TO ACCEPT CHARGES FOR SERVICE AT [redacted] AS OF 1/9/2015. THE CUSTOMERS BILLING HAS BEEN ADJUSTED TO REFLECT THIS CHANGE AND A NEW FINAL BILLING STATEMENT WILL BE SENT TO THE...
CUSTOMER’S CURRENT HOME ADDRESS VIA US MAIL. THE CUSTOMER MAY CONTACT CUSTOMER SERVICE AT [redacted] SHOULD HE HAVE ADDITIONAL QUESTIONS OR CONCERNS.
A review of the account shows the customer’s total account balance is $2,587.92. The customer was previously on the New Start Program from 10/01/2015 to 02/11/2016 for $460.00 month. At the time of...
enrollment, the customer’s total balance was $2,137.57. The customer’s total accrued charges after the enrollment on New Start was $1605.70. Please find the breakdown below:
10/15/2015 billing statement: $317.85 (usage from 09/16/15-10/15/15)
11/13/2015 billing statement: $356.60 (usage from 10/15/15-11/13/15)
12/15/2015 billing statement: $391.42 (usage from 11/13/15-12/15/15)
01/19/2016 billing statement: $539.83 (usage from 12/15/15-01/19/16)
The customer made two payments of $460.00 on 11/05/15 and on 01/11/16 totaling $920.00. For each payment of the $460, Eversource deducted $178.14 from the customer’s balance of which is the total monthly forgiveness amount as long as the customer makes a payment. Therefore a total of $356.28 was forgiven ($178 x2).
On 02/12/16, due to the delinquent balance (60 days past due) the customer was removed from the New Start Program and reverted back to normal billing. At the time of removal from the program, the customers balance was $2466.99. Since the removal of New Start, the customer has accrued $1494.05 in monthly charges and $76.91 in late payment charges. Please find the breakdown below:
02/16/2016: $570.89 (usage from 01/19/16-02/16/16)
03/16/2016: $485.24 (usage from 02/16/16-03/16/16)
04/15/2016: $437.92 (usage from 03/16/16-04/15/16)
The customer paid a total of $1450.00 ($460 on 03/23/16, $490 on 04/14/16 and $500 on 05/03/16) therefore the customer’s balance to date is $2587.92. The customer’s monthly bills are based on actual readings therefore the customer is responsible for the balance of $2587.92. The customer may find a spreadsheet attached to reflect the balance breakdown.
If the customer wants to discuss their balance and usage further the customer may our Customer Service Center at ###-###-####. Representatives are available Monday- Friday from 7:00 AM to 7:00 PM. If the customer wants to discuss payment arrangement options and/or New Start re-enrollment, the customer may call our Credit and Collection Center at ###-###-####. Representatives are available Monday-Friday from 7:00 AM to 7:00 PM.
After a review of the customer’s account, a modification has been made to their account to meet their request to process payments online. Effective today (06/25/15), the customer will have access to payment options...
on our website. The customer’s account will still reflect the previous return payments therefore the customer will not have the option to process electronic check payments thru our automated phone system or with a Customer Service Representative however, the customer will have the access to process payments on our website.
AFTER REVIEW OF THE ACCOUNT, THE ORIGINAL BALANCE ON THE ACCOUNT WAS $2036 WHEN THE ACCOUNT WAS ENROLLED ON MPP. THE ACCOUNT DID NOT GET THE MATCH BECAUSE THE REQUIREMENTS FOR THE PROGRAM WERE NOT FULFILLED. THE BALANCE THAT IS ON THE ACCOUNT IS $1169.21 WHICH IS THE CORRECT BALANCE
Complaint: [redacted]
I am rejecting this response because:
I called to set up service and while I was told to contact the solar department to let them know that I had solar panels, not to set an account then, in fact the person I spoke to took my social security number and said I was all set except I would still have the solar department bc by the time I had called the department was closed. Priot owner called to cancel and was told my information was in the system. Yet someone came to turn her power off, but no one thought of electricity for the new tenants?
By the time I am writing this my wife is informing that crew have arrived and turned in power. This is all we wanted
Sincerely,
*
[redacted]
A review of the referenced service address shows there were 3 recent recorded power outages on 02/05/16, 02/16/16 and 02/25/16 all of which were tree related. Unfortunately the limbs/trees that caused the power...
outages are outside of Eversource tree trimming parameters. Although Eversource periodically trims around the lines providing electric service to your neighborhood, tree owners are also responsible for the maintenance of their trees including Town, State and private property owners.
Eversource performs maintenance vegetation management by circuit in accordance with specifications on a cyclic 4 year basis as required by the Public Utilities Regulatory Authority. During scheduled trimming, inspections are performed to identify risk trees posing a threat to the power lines and the trees are prioritized for removal. I am happy to share that Eversource has doubled its vegetation management efforts since 2011 which has resulted in a 40% improvement in reliability. Please be assured all work is performed in accordance with professional tree care industry standards and best practices.
Eversource has a monopoly on providing electricity in my area and they are charging way too many extra fees.
The amount they are charging with no competitors available to use is ludicrous.
I am very conservative in my use of electricity.
I have never been more disappointed with a company in my life.
AFTER REVIEW OF THE ACCOUNT NO CONTACT WAS MADE TO THE CUSTOMER SERVICE DEPARTMENT BY EITHER THE NEW TENANT OR PROPERTY MANAGEMENT COMPANY TO DISCUSS TERMINATION OR TRANSFER OF SERVICE. THE PROPERTY MANAGEMENT COMPANY MADE CONTACT...
WITH THE CUSTOMER SERVICE DEPARTMENT ON 2/24/2015, AT THAT TIME THE PROPERTY MANAGEMENT COMPANY STATED A TENANT WAS RESIDING AT THE LOCATION. PER COMPANY POLICY, A VACANT DWELLING -LANDLORD REQUEST TO DISCONNECT LETTER OR A LANDLORD - OCCUPANT CONSENT LETTER MUST BE ISSUED SIGNED AND RETURNED BEFORE SERVICE CAN BE TERMINATED. NO PUBLIC SERVICE COMPANY OR ELECTRIC SUPPLIER SHALL, AT THE REQUEST OF ANY SUCH OWNER TERMINATE SERVICES WITH RESPECT TO ANY SUCH LEASED OR RENTED PROPERTY UNLESS THE OWNER OR LESSOR FURNISHES A STATEMENT SIGNED BY THE LESSEE AGREEING TO SUCH TERMINATION OR A NOTARIZED STATEMENT SIGNED BY THE LESSOR TO THE EFFECT THAT THE PREMISES ARE VACANT. THE PROPERTY MANAGEMENT COMPANY WAS ADVISED OF THIS POLICY. THE PROPERTY MANAGEMENT COMPANY WAS ALSO ADVISED THAT THE TENANT CAN CALL IN AND ACCEPT SERVICE AS OF THE MOVE IN DATE AT WHICH POINT THE BILLING STATEMENTS WOULD BE PRORATED. THE CUSTOMER MAY CONTACT THE CUSTOMER SERVICE DEPARTMENT AT [redacted] SHOULD SHE HAVE ADDITIONAL QUESTIONS OR CONCERNS.
Eversource charges a customer service fee to all customers which will reflect on each billing statement. The customer service fee on the customer’s bill is $23.75. The customer service...
charge is the basic cost of providing service, such as metering, meter reading and billing. We are unable to waive the monthly fees. Eversource is mandated by the [redacted] who has approved the monthly charges.
After a review of the customer’s account, the meter readings are based on actual readings. The customer’s meter is read on a monthly basis thru a device inside the AMR meter (Automatic Meter Read) called an Encoded Receiver/Transmitter (ERT) which sends out a radio signal to capture the monthly meter reading. A mobile (drive-by) meter reader drives down the street to collect the radio read from the customer’s meter therefore access to the meter is not required. The readings are sent electronically to our computer system to determine the customer’s monthly bill.
A review of the account shows the most recent billing statement dated 02/04/16 was for...
$254.22 of which was based on an actual meter reading. These charges include electricity supply services of $124.79 and delivery charges of $129.43. Supply Services (generation charges) are the charges associated with the amount of electricity the customer uses (the flat rate of $0.095550 multiplied by the amount of kWh). The delivery charges include the price for the delivery of electricity from the generating station (supplier) through the distribution system (substations, transmission lines, distribution lines) to the customer. These charges are also multiplied by the amount of kWh the customer uses within the billing period.
Eversource is mandated by state regulators therefore both supplier and delivery charges have the approval of the Public Regulatory Utilities Authority. These charges are also subject to change. For example, by state law, the supplier charges will either increase or decrease every 6 months (effective Jan 1st and July 1st). As part of deregulation the customer has the option to choose their electric supplier, which means the customer can opt to change to a third party competitive supplier of their choice. If the customer is interested in this option please visit energizect.com for a listing of third party suppliers.
Looking at a history of the customer’s account, the customer’s usage has significantly decreased from prior years. The most recent billing statement reflects that the customer is averaging 46 kWh per day vs. February 2014 and 2015 the customer was averaging 65 kWh per day therefore using almost 20 kWh less per day then in the past.
Worst customer service ever! I am not sure if they also changed all or some of the employees, when Eversource took over for Nstar, but the service over the phone was horrible. I had previously called Nstar and the Reps were always willing to help. Eversource reps. are unfriendly and extremely rude, I was eventually transferred to a Supervisor (after the rep told me that I couldn't speak to one several times), and the Supervisor was just as rude, and continued to cut me off during our conversation. I am researching for a new Electric company now, but am worried that they are the only ones that service the [redacted] area that I live in, which is truly disappointing.
This deplorable company shut off electric with a 2 yr old in the home with 30 degree weather sometime between 3pm and 6pm and will not turn it back on until the next morning despite being pain in full!
Complaint: [redacted]
I am rejecting this response because:
I was overcharged throughout last year approximately $300 dollars. This resulted in a positive credit. Part of the adjustment period Eversource is quoting is from 2015. I do not understand how the company can say they undercharged me when in fact I was overcharged.
Also-in the usage graph they sent me, the usage was tripled in the month of September 2015. I do not turn the heat on until at least October. So-this is impossible my usage was this high. This was also the first month they started "adjusting".
Finally-if I was in fact being undercharged most of last year, why has it taken this long to realize this was happening? It just doesn't make much sense. Furthermore-if the charges were too low throughout the year, why was it not adjusted monthly rather than waiting to charge a customer with an $800+ bill.
Sincerely,
[redacted]