A review of the account shows the termination notice was sent to the customer on 08/12/2016. ...
We have no record of any return mail from the postal service and no record of a payment agreement established on the customer’s account prior to the termination date of 08/30/2016.
In the event a customer's service is turned off for non-payment, we require the customer to pay a security deposit to have their service restored.
The amount of the security deposit is calculated based on the two highest consecutive bills from the past year. The average from those two months is then recalculated for a 45 day period. The deposit is held until the customer establishes 12 consecutive months of good payment history (no late payments). Accrued interest is automatically applied to the customer’s standard billing account annually in January @ 1.5% interest.
Complaint: [redacted]
I am rejecting this response because: I have made several attempts to contact the company which I have records of on my phone and they were not willing to work with me to reduce the high monthly payment when I was deemed ineligible for assistance from my Community Agency.
In addition, if Yankee Gas are reconnecting my service on Monday, 10/27/2014, what time are they coming? Will they ring my doorbell? Or will they knock on my neighbor's door again?
Sincerely,
[redacted]
A review of the account shows the customer called on 11/10/15 to cancel service as of 11/30/15. Due to a landlord agreement, service was not disconnected however service was taken out of the customer’s name as of...
the date he requested (11/30/15). The customer called on 12/29/15 advising our Customer Service Supervisor that his lease was until 12/28/15 therefore requested he be billed up to 12/28/15 instead of 11/30/15 which resulted in a balance of $16.96 owed by the customer (which was paid 12/29/15). The customer currently has a 0 balance. Eversource is not able to remove the charges incurred between 11/30/15-12/28/15 as the customer requested on 12/28/15 to be billed for that time period due to a dispute with the landlord. If the customer has any further billing disputes, the customer would need to be dispute them with the landlord directly.
AFTER A THOROUGH REVIEW OF THE ACCOUNT IT WAS FOUND THAT THE COMPANY MADE AN ATTEMPT TO WORK WITH THE CUSTOMER ON TWO OCCASIONS PRIOR TO SERVICES BEING SHUT OFF FOR NON-PAYMENT. ON 7/18/2014 THE CUSTOMER CALLED INTO CUSTOMER SERVICE AND AGREED TO A FOUR (4) MONTH ARRANGEMENT WITH THE FIRST...
MONTHLY INSTALLMENT DUE ON 7/25/2014. NO PAYMENT WAS RECEIVED ON SUCH DATE RESULTING IN A BROKEN ARRANGEMENT. THE CUSTOMER ENTERED THE DISCONNECTION PROCESS ON 7/30/2014 AS A RESULT OF THE DEFAULTED ARRANGEMENT AND DELINQUENT AMOUNT ON THE ACCOUNT. A PAYMENT OF $250 WAS RECEIVED ON 8/4/2014, HOWEVER, THE PAYMENT DID NOT COVER THE FULL DELINQUENT AMOUNT AND THE CUSTOMER WAS ISSUED ANOTHER DISCONNECTION NOTICE ON 8/5/2014. ON 8/7/2014 THE CUSTOMER CALLED CUSTOMER SERVICE AND AGREED TO PAY THE FULL DELINQUENT AMOUNT IN TWO PAYMENTS, ONE PAYMENT OF $219.07 ON 8/15/2014 AND ANOTHER PAYMENT OF $219.07 ON 8/29/2014. A LETTER DESCRIBING THE 2 PART ARRANGEMENT WAS SENT TO THE CUSTOMER ON 8/7/2014 VIA MAIL. PER THE NOTES ON THE ACCOUNT, THE CUSTOMER WAS ADVISED THIS ARRANGEMENT WAS TO PAY THE FULL DELINQUENT AMOUNT. THE CUSTOMER MADE BOTH PAYMENTS ON THE ACCOUNT; HOWEVER, NO ADDITIONAL PAYMENT FOR THE CURRENT USAGE WAS MADE. THE CUSTOMER RECEIVED A MONTHLY STATEMENT ON 8/28/2014 AND ENTERED THE DISCONNECTION PROCESS ON 9/4/2014 AS A RESULT OF A DELINQUENT AMOUNT ON THE ACCOUNT. A DISCONNECTION NOTICE WAS SENT TO THE CUSTOMER VIA MAIL ON 9/4/2014. ANOTHER DISCONNECTION NOTICE WAS SENT ON 9/19/2014 VIA MAIL. AS A RESULT OF NO PAYMENTS ON THE ACCOUNT AND NO OUTREACH FROM THE CUSTOMER FOR AN ARRANGEMENT SERVICES WERE SHUT OFF FOR NON-PAYMENT ON 9/24/2014. THE CUSTOMER CALLED INTO CUSTOMER SERVICE AND WAS ADVISED SHE WOULD NEED THE FULL DELINQUENT AMOUNT IN ADDITION TO A SECURITY DEPOSIT FOR A NEXT BUSINESS DAY RECONNECTION, AS THIS IS COMPANY POLICY.
THE DISCONNECTION NOTICE SENT TO THE CUSTOMER ON BOTH 9/4/2014 AS WELL AS 9/19/2014 STATES THAT PAYMENT OF A SECURITY DEPOSIT COULD BE REQUIRED BEFORE SERVICE CANBE RESTORED. THE SECURITY DEPOSIT POLICY WENT INTO EFFECT IN OCTOBER 2012 FORMAL WRINTING ON THIS MATTER CAN BE FOUND WITHIN THE COMPANY'S TERMS AND CONDITIONS FOR DELIVERY SERVICE UNDER SECTION 6F: SECURITY DEPOSITS. THIS DOCUMENT CAN BE FOUND ON THE COMPANY WEBSITE: HTTP://WWW.CL-P.COM/RATES/RATES_AND_TARIFFS/. A SECURITY DEPOSIT IS COLLECTED SO THE COMPANY CAN MINIMIZE REVENUE LOSS SHOULD THE CUSTOMER MOVE AND THERE IS A FINAL BALANCE. SECURITY DEPOSITS ARE HELD UNTIL THE CUSTOMER DEMONSTRATES THEIR CREDIT WORTHINESS BY MAKING REGULAR MONTHLY PAYMENTS OF THE FULL ACCOUNT BALANCE ON TIME EACH MONTH FOR 12 MONTHS. AFTER 12 MONTHS OF GOOD CREDIT THE DEPOSIT AMOUNT IS APPLIED TO THE CUSTOMER ACCOUNT.
COMPANY RECORDS INDICATE THE CUSTOMER HAS BEEN SHUT OFF FOR NON-PAYMENT ONE TIME SINCE THE IMPLEMENTATION OF THE SECURITY DEPOSIT POLICY IN 2012; THEREFORE, THERE HAS BEEN ONLY ONE REQUEST FOR A SECURITY DEPOSIT ON THIS ACCOUNT. THIS WAS COLLECTED ON 9/24/2014. THERE IS NO RECORD OF ANY ADDITIONAL DEPOSIT BEING COLLECTED FROM THE CUSTOMER.
THE CUSTOMER MAY CONTACT CREDIT AND COLLECTIONS AT ###-###-####. SHOULD SHE NEED ADDITIONAL ASSISTANCE MAKING PAYMENTS ON HER ACCOUNT.
This power company needs to be stopped. I have 6 accounts - 3 business accounts with them. Have never had service disconnected and have paid thousands upon thousands of dollars for electricity over the years. I have a medical office. I had no power this morning. I waited on hold for a live business representative for 95 minutes! I'm told my account was overdue. I immediately paid the $300 payment. I immediately paid the $400+ they now required as a security deposit(?). And then I am told I would not have my power restored until next business day????!!!! I have called 4 times - hysterical, begging to have them push the button to turn my power on. I have a medical center full of sick people sitting in the dark and the cold. They have every penny that was due. And they continue to tell me they would not turn my power back on until next business day!!! Are you kidding me???? This is how you treat a small business?? Not only have they hurt my business, they are hurting the health of our patients!! Are you kidding me??? This has been an absolute nightmare. How DARE you hurt the consumer this way you awful, horrific company. I am pulling all 6 of my accounts and going with another electric company. You horrific uncaring people.
A review of the customer’s account shows on 08/03/15, an adjustment was processed to the customer’s account to reflect the service start date of 08/03/15. The customer is not responsible for any usage prior to...
08/03/15. We apologize for any inconvenience this may have caused.
I moved out in 2009 but still own the house. They claim they could not access the meter and whomever name the bill was in requested the service be terminated....so....they put the bill into my name, in Sept 2015...and kept it there until March of 2016 when a new person requested service. They then claimed they could not locate me and now have me in collections and are threatening to put this on my credit report unless I pay them $2,502.16 for service that I never used, never authorized and never even knew of their name. People don't pay the bill for a month and they cut off the service with the flip of a switch but suddenly they can go 7 months without payment and not cancel it....and now, magically, 5 months later they "find" me.....And oh, it's my responsibility to pay the bill and go find the person that used to live there and chase them for the utilities....Filed a complaint with the attorney general and [redacted] in CT and will be suing should this show up on my credit and lower my scores. That's like saying I showed up at your house and mowed your lawn for a season but you didn't ask me to and now I"m giving you a bill....Oh, and did I mention, you don't even live there..... Bunch of thieves.
A review of the account shows the termination notice was sent to the customer on May 3, 2016. We have no record of any return mail from the postal service and no record of a payment...
agreement established on the customer’s account prior to the termination date of 05/19/2016.
The customer did attempt to process a payment on the Eversource website of $582.50 on 04/14/2016 however was returned on 04/20/16 due to an incorrect routing number and/or checking account number that was entered in by the customer on 04/14/16. When payment is processed Eversource automatically sends a confirmation number as confirmation however the payment is not processed immediately. On 04/21/16 the customer was sent a letter via mail informing we were unable to complete the payment due to no account/unable to locate.
Our records also indicate the customer called on 04/28/16 to inquire about the returned payment. At that time the customer informed the representative he would reprocess the payment for $582.50 however payment was never completed by the customer.
In the event a customer's service is turned off for non-payment and they do not have verification of hardship, we require the customer to pay a security deposit and the delinquent balance to have their service restored.
The amount of the security deposit is calculated based on the two highest consecutive bills from the past year. The average from those two months is then recalculated for a 45 day period. The deposit is held until the customer establishes 12 consecutive months of good payment history (no late payments). Accrued interest is automatically applied to the customer’s standard billing account annually in January @ 1.5% interest.
Due to the claim of medical (made by the customer), Eversource issued a same day reconnection of service on 05/19/16 of which no reconnection fee was assessed however we are unable to refund the security deposit of $485.00 at this time.
Our records indicate there is a pending work request (dated 11/12/16) for streetlight repairs on [redacted] As a reference, the work request number is 2[redacted]. We typically perform a field visit within 5 to 7...
business days from the reported date to assess the lights and depending on the nature of repair it may take up to 30 business days to repair. A field visit is currently scheduled for today however is subject to change based on work activity and weather.
I was deployed to Afghanistan for 4 months and when I returned my electric was cut off within the week. A family member was "taking care" of the bills but did not pay them. The water pump was also turned off with the electric...so no water either. I paid the balance due of $900, but then they added on a $400 security deposit that I could not pay. They showed no compassion and would not let me pay the security deposit the following week, after pleading with them. My elderly dog got heat exhaustion, and ended up dying at the veterinary. Businesses should be judged and punished for their actions, or lack of.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]nd find that this resolution is satisfactory to me.
I have also made my payment in full
Eversource Confirmation Number: [redacted]
This is to confirm your One Time Pay payment.
A scheduled payment of $279.27 will be processed on 9/1/2016.
Sincerely,
[redacted]
Dear Revdex.com:
Thank you for allowing the opportunity to provide a response regarding the outstanding debt of $473.33 for [redacted]...
[redacted] Ms. [redacted] states that she contacted the company to end service prior to the date the service ended; however, she did not provide a date that she ended service. Company records indicate that [redacted] contacted Eversource, formerly NSTAR, to arrange for a payment plan to stop termination of service due to nonpayment in November 2010. Additionally, records show that [redacted] was a recipient of Fuel Assistance during the 2011 heating season.
It is for those reasons and that Eversource was not contacted to end service that the customer is held responsible. Thank you for allowing the opportunity to provide an explanation. If I can be additional assistance, please contact me.
Very truly yours,
[redacted]
Regulatory Relations Specialist
Eversource
[redacted]
Complaint: [redacted]
I am rejecting this response because:
The facts remain as follows:
The account was closed BEFORE 5/30/2015. Call records will show the phone call was made in mid April 2015. I CLEARLY informed the representative via telephone of my forwarding address AND my telephone number. BOTH of which she noted on my account. At that point, I no longer had access to my account because IT WAS CLOSED. I did not and would not request nor allow a final bill to be sent to email which was no longer in use at that time. I was moving and cable was already canceled at this point, obviously my email is connected to cable and this was also turned off. This is common sense. I have also checked with Comcast and verified that no email was received on my account during the period of time indicated by EVERSOURCE. I can provide documentation of this if needed. No attempts were made whatsoever via phone or mail to contact me regarding the balance. AGAIN, Eversource did not attempt to contact me in any way to send a final bill. They sent derogatory information directly to my credit report nearly a full six months later. No correspondence in between whatsoever. This is an unlawful and unfair business practice. It is usual and customary and required by the Fair Credit Act to contact a customer before sending them to a collection agency and simultaneously reporting false and negative credit information. When I spoke to the collection agency, the individual stated that I was not the only customer they were doing this to and that he was getting hundreds of similar complaints.
The explanation regarding budget billing is not relevant to the situation in question. I am not debating that there was a final bill due. I am debating the unlawful billing practices and violation of the Fair Credit Reporting Act. I request that all negative reporting be removed from my credit immediately and a legitimate final bill sent to me that I may review. This is my right as a consumer. The bill mentioned which was sent in December was mixed with two old address which I have not lived at in over 3 years. It did not start with a zero balance. In addition, it included charges for a period of time after the account was closed. I have verification of the dates I moved out and I am not responsible for the new tenants electrical usage. It was very unclear how they arrived at the total amount due. I will pay the inflated bill once I am provided with a clear itemized usage for the period of time I was there, specifically the usage you are able to obtain when you sing on to your account online. You are shown the breakdown of charges for delivery and supplier and average daily usage. I am entitled to this information for the period of time my account was active. Again, I have no issue paying a final bill. I want all of the false information removed from my credit report.
In addition, I had previously requested via Jessica to have the property meter reviewed as I believe the charges are inflated or the meter is defective. I explained to her a story I had just seen of this very problem. This was refused. At this point it is clear this will never happen. At the very least I expect to have the FALSE information removed from my credit.
Lastly, I would mention that Eversource may want to consider training their managers to respect customers. I am a highly educated business woman and did not appreciate being talked down to and ridiculed by someone in a management position. I would never treat clients in this manner. The young man from the collection agency provided me with better service than any manger I spoke to. And that poor young man was afraid to give his name out. Something is clearly wrong with the way business is conducted if they are not held accountable for following laws around fair billing and collection, and are allowed to ruin consumers credit unlawfully. Perhaps Eversource feels they can do what they want because they monopolize the industry, they are a huge corporation and I am one person. I can assure you I am not the only consumer who has had this experience.
Thank you
[redacted]
Sincerely,
[redacted]
A review of the account shows the termination notice was sent to the customer on September 9, 2015 (via mail) with a disconnection date...
of 09/23/15. We have no record of any return mail from the postal service and no record of a payment or payment agreement established on the customer’s account prior to the termination date of 09/28/2015.
WORST CUSTOMER SERVICE EVER!
Is there anything we, as the customer, can do about this ridiculousness? I think Eversource forgets who the paying customer is and decides when they can talk to you!!! Unbelievable. I ABSOLUTELY LOATH THIS COMPANY but don't know what I can do. Are they regulated? I am so frustrated at the way this place treats their paying customers.
Complaint: [redacted]
I am rejecting this response because:
Good morning
I am writing in regards to a previous compliant against Eversource (formerly [redacted]) # [redacted]. Eversource has not responded to a claim I submitted on May 22, 2015 via certified mail for an ongoing issue which was finally resolved on April 7, 2015. I would like to b reimburse for my out of pocket expenses as well as a credit to my bill detailed in my correspondence to them. I would greatly appreciate a response. I think it is totally unprofessional for my request to be ignored, especially since I was having a problem with my power since February 2014 - over a year ago.
I do appreciate your assistance in this matter.
AFTER REVIEW OF THE ACCOUNT, THERE WAS 2 PAYMENT ARRANGEMENTS SET UP ON THE ACCOUNT AND THEY BOTH DEFAULTED BECAUSE THERE WAS NO PAYMENTS MADE. THE LAST 2 PAYMENTS ON THE ACCOUNT WERE RETURNED TO THE COMPANY BECAUSE THERE WAS INSUFFICIENT FUNDS IN THE ACCOUNT. THERE WAS A DISCONNECT NOTICE...
SENT OUT ON 07/07/2014 ADVISING THAT THE LAST DAY OF GUARANTEED SERVICE WAS 07/21/2014. ALL CUSTOMERS ARE REQUIRED TO PAY A SECURITY DEPOSIT WHEN SERVICE IS SHUT OFF FOR NON PAYMENT. FULL PAST DUE AND DEPOSIT WILL BE REQUIRED FOR NEXT BUSINESS DAY RECONNECT
response because:The original 2014 rate was at .088440 per kwh. [redacted]'s (Eversource) communication and agreement was that rate would go up one third putting the rate at .117625 per kwh. Instead, the rate went up to .142280 per kwh in January of 2015 thereby dishonoring the communicated amount. I would like my outstanding bill to be adjusted to the agreed upon rate of .117625 per kwh which I will be happy to pay. I would like this agreement to be put in writing reflecting this agreed rate.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
my entire business was down due to this incident. we have kept a security deposit too.
at least they would have given a chance for few more minutes. Because, I did the payment while the mechanics
was there. But, he didn't pay any attention to my payment confirmation details that I was try to give him.
Is that the way Eversource treat us? We can't run away without paying them. This location runs 24 hrs open and a gas station with convenient store. We have a 14 door walking cooler, 3 two door deep freezers and 2 Ice Cream Freezers etc. Huge loss for us. I hate Eversource. I'm expecting at least $10,000 to recover this loss.
I submitted a complaint on or about 24 Jan 2016 re Eversource and the tree removal experience. We have since resolved the matter and I wanted to let you know so you don’t expend any further effort on it. Once I got to the right person, Eversource did a great job following...
A review of the account shows the termination notice was sent to the customer on 08/12/2016. ...
We have no record of any return mail from the postal service and no record of a payment agreement established on the customer’s account prior to the termination date of 08/30/2016.
In the event a customer's service is turned off for non-payment, we require the customer to pay a security deposit to have their service restored.
The amount of the security deposit is calculated based on the two highest consecutive bills from the past year. The average from those two months is then recalculated for a 45 day period. The deposit is held until the customer establishes 12 consecutive months of good payment history (no late payments). Accrued interest is automatically applied to the customer’s standard billing account annually in January @ 1.5% interest.
Complaint: [redacted]
I am rejecting this response because: I have made several attempts to contact the company which I have records of on my phone and they were not willing to work with me to reduce the high monthly payment when I was deemed ineligible for assistance from my Community Agency.
In addition, if Yankee Gas are reconnecting my service on Monday, 10/27/2014, what time are they coming? Will they ring my doorbell? Or will they knock on my neighbor's door again?
Sincerely,
[redacted]
A review of the account shows the customer called on 11/10/15 to cancel service as of 11/30/15. Due to a landlord agreement, service was not disconnected however service was taken out of the customer’s name as of...
the date he requested (11/30/15). The customer called on 12/29/15 advising our Customer Service Supervisor that his lease was until 12/28/15 therefore requested he be billed up to 12/28/15 instead of 11/30/15 which resulted in a balance of $16.96 owed by the customer (which was paid 12/29/15). The customer currently has a 0 balance. Eversource is not able to remove the charges incurred between 11/30/15-12/28/15 as the customer requested on 12/28/15 to be billed for that time period due to a dispute with the landlord. If the customer has any further billing disputes, the customer would need to be dispute them with the landlord directly.
AFTER A THOROUGH REVIEW OF THE ACCOUNT IT WAS FOUND THAT THE COMPANY MADE AN ATTEMPT TO WORK WITH THE CUSTOMER ON TWO OCCASIONS PRIOR TO SERVICES BEING SHUT OFF FOR NON-PAYMENT. ON 7/18/2014 THE CUSTOMER CALLED INTO CUSTOMER SERVICE AND AGREED TO A FOUR (4) MONTH ARRANGEMENT WITH THE FIRST...
MONTHLY INSTALLMENT DUE ON 7/25/2014. NO PAYMENT WAS RECEIVED ON SUCH DATE RESULTING IN A BROKEN ARRANGEMENT. THE CUSTOMER ENTERED THE DISCONNECTION PROCESS ON 7/30/2014 AS A RESULT OF THE DEFAULTED ARRANGEMENT AND DELINQUENT AMOUNT ON THE ACCOUNT. A PAYMENT OF $250 WAS RECEIVED ON 8/4/2014, HOWEVER, THE PAYMENT DID NOT COVER THE FULL DELINQUENT AMOUNT AND THE CUSTOMER WAS ISSUED ANOTHER DISCONNECTION NOTICE ON 8/5/2014. ON 8/7/2014 THE CUSTOMER CALLED CUSTOMER SERVICE AND AGREED TO PAY THE FULL DELINQUENT AMOUNT IN TWO PAYMENTS, ONE PAYMENT OF $219.07 ON 8/15/2014 AND ANOTHER PAYMENT OF $219.07 ON 8/29/2014. A LETTER DESCRIBING THE 2 PART ARRANGEMENT WAS SENT TO THE CUSTOMER ON 8/7/2014 VIA MAIL. PER THE NOTES ON THE ACCOUNT, THE CUSTOMER WAS ADVISED THIS ARRANGEMENT WAS TO PAY THE FULL DELINQUENT AMOUNT. THE CUSTOMER MADE BOTH PAYMENTS ON THE ACCOUNT; HOWEVER, NO ADDITIONAL PAYMENT FOR THE CURRENT USAGE WAS MADE. THE CUSTOMER RECEIVED A MONTHLY STATEMENT ON 8/28/2014 AND ENTERED THE DISCONNECTION PROCESS ON 9/4/2014 AS A RESULT OF A DELINQUENT AMOUNT ON THE ACCOUNT. A DISCONNECTION NOTICE WAS SENT TO THE CUSTOMER VIA MAIL ON 9/4/2014. ANOTHER DISCONNECTION NOTICE WAS SENT ON 9/19/2014 VIA MAIL. AS A RESULT OF NO PAYMENTS ON THE ACCOUNT AND NO OUTREACH FROM THE CUSTOMER FOR AN ARRANGEMENT SERVICES WERE SHUT OFF FOR NON-PAYMENT ON 9/24/2014. THE CUSTOMER CALLED INTO CUSTOMER SERVICE AND WAS ADVISED SHE WOULD NEED THE FULL DELINQUENT AMOUNT IN ADDITION TO A SECURITY DEPOSIT FOR A NEXT BUSINESS DAY RECONNECTION, AS THIS IS COMPANY POLICY.
THE DISCONNECTION NOTICE SENT TO THE CUSTOMER ON BOTH 9/4/2014 AS WELL AS 9/19/2014 STATES THAT PAYMENT OF A SECURITY DEPOSIT COULD BE REQUIRED BEFORE SERVICE CANBE RESTORED. THE SECURITY DEPOSIT POLICY WENT INTO EFFECT IN OCTOBER 2012 FORMAL WRINTING ON THIS MATTER CAN BE FOUND WITHIN THE COMPANY'S TERMS AND CONDITIONS FOR DELIVERY SERVICE UNDER SECTION 6F: SECURITY DEPOSITS. THIS DOCUMENT CAN BE FOUND ON THE COMPANY WEBSITE: HTTP://WWW.CL-P.COM/RATES/RATES_AND_TARIFFS/. A SECURITY DEPOSIT IS COLLECTED SO THE COMPANY CAN MINIMIZE REVENUE LOSS SHOULD THE CUSTOMER MOVE AND THERE IS A FINAL BALANCE. SECURITY DEPOSITS ARE HELD UNTIL THE CUSTOMER DEMONSTRATES THEIR CREDIT WORTHINESS BY MAKING REGULAR MONTHLY PAYMENTS OF THE FULL ACCOUNT BALANCE ON TIME EACH MONTH FOR 12 MONTHS. AFTER 12 MONTHS OF GOOD CREDIT THE DEPOSIT AMOUNT IS APPLIED TO THE CUSTOMER ACCOUNT.
COMPANY RECORDS INDICATE THE CUSTOMER HAS BEEN SHUT OFF FOR NON-PAYMENT ONE TIME SINCE THE IMPLEMENTATION OF THE SECURITY DEPOSIT POLICY IN 2012; THEREFORE, THERE HAS BEEN ONLY ONE REQUEST FOR A SECURITY DEPOSIT ON THIS ACCOUNT. THIS WAS COLLECTED ON 9/24/2014. THERE IS NO RECORD OF ANY ADDITIONAL DEPOSIT BEING COLLECTED FROM THE CUSTOMER.
THE CUSTOMER MAY CONTACT CREDIT AND COLLECTIONS AT ###-###-####. SHOULD SHE NEED ADDITIONAL ASSISTANCE MAKING PAYMENTS ON HER ACCOUNT.
This power company needs to be stopped. I have 6 accounts - 3 business accounts with them. Have never had service disconnected and have paid thousands upon thousands of dollars for electricity over the years. I have a medical office. I had no power this morning. I waited on hold for a live business representative for 95 minutes! I'm told my account was overdue. I immediately paid the $300 payment. I immediately paid the $400+ they now required as a security deposit(?). And then I am told I would not have my power restored until next business day????!!!! I have called 4 times - hysterical, begging to have them push the button to turn my power on. I have a medical center full of sick people sitting in the dark and the cold. They have every penny that was due. And they continue to tell me they would not turn my power back on until next business day!!! Are you kidding me???? This is how you treat a small business?? Not only have they hurt my business, they are hurting the health of our patients!! Are you kidding me??? This has been an absolute nightmare. How DARE you hurt the consumer this way you awful, horrific company. I am pulling all 6 of my accounts and going with another electric company. You horrific uncaring people.
A review of the customer’s account shows on 08/03/15, an adjustment was processed to the customer’s account to reflect the service start date of 08/03/15. The customer is not responsible for any usage prior to...
08/03/15. We apologize for any inconvenience this may have caused.
I moved out in 2009 but still own the house. They claim they could not access the meter and whomever name the bill was in requested the service be terminated....so....they put the bill into my name, in Sept 2015...and kept it there until March of 2016 when a new person requested service. They then claimed they could not locate me and now have me in collections and are threatening to put this on my credit report unless I pay them $2,502.16 for service that I never used, never authorized and never even knew of their name. People don't pay the bill for a month and they cut off the service with the flip of a switch but suddenly they can go 7 months without payment and not cancel it....and now, magically, 5 months later they "find" me.....And oh, it's my responsibility to pay the bill and go find the person that used to live there and chase them for the utilities....Filed a complaint with the attorney general and [redacted] in CT and will be suing should this show up on my credit and lower my scores. That's like saying I showed up at your house and mowed your lawn for a season but you didn't ask me to and now I"m giving you a bill....Oh, and did I mention, you don't even live there..... Bunch of thieves.
A review of the account shows the termination notice was sent to the customer on May 3, 2016. We have no record of any return mail from the postal service and no record of a payment...
agreement established on the customer’s account prior to the termination date of 05/19/2016.
The customer did attempt to process a payment on the Eversource website of $582.50 on 04/14/2016 however was returned on 04/20/16 due to an incorrect routing number and/or checking account number that was entered in by the customer on 04/14/16. When payment is processed Eversource automatically sends a confirmation number as confirmation however the payment is not processed immediately. On 04/21/16 the customer was sent a letter via mail informing we were unable to complete the payment due to no account/unable to locate.
Our records also indicate the customer called on 04/28/16 to inquire about the returned payment. At that time the customer informed the representative he would reprocess the payment for $582.50 however payment was never completed by the customer.
In the event a customer's service is turned off for non-payment and they do not have verification of hardship, we require the customer to pay a security deposit and the delinquent balance to have their service restored.
The amount of the security deposit is calculated based on the two highest consecutive bills from the past year. The average from those two months is then recalculated for a 45 day period. The deposit is held until the customer establishes 12 consecutive months of good payment history (no late payments). Accrued interest is automatically applied to the customer’s standard billing account annually in January @ 1.5% interest.
Due to the claim of medical (made by the customer), Eversource issued a same day reconnection of service on 05/19/16 of which no reconnection fee was assessed however we are unable to refund the security deposit of $485.00 at this time.
Our records indicate there is a pending work request (dated 11/12/16) for streetlight repairs on [redacted] As a reference, the work request number is 2[redacted]. We typically perform a field visit within 5 to 7...
business days from the reported date to assess the lights and depending on the nature of repair it may take up to 30 business days to repair. A field visit is currently scheduled for today however is subject to change based on work activity and weather.
I was deployed to Afghanistan for 4 months and when I returned my electric was cut off within the week. A family member was "taking care" of the bills but did not pay them. The water pump was also turned off with the electric...so no water either. I paid the balance due of $900, but then they added on a $400 security deposit that I could not pay. They showed no compassion and would not let me pay the security deposit the following week, after pleading with them. My elderly dog got heat exhaustion, and ended up dying at the veterinary. Businesses should be judged and punished for their actions, or lack of.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]nd find that this resolution is satisfactory to me.
I have also made my payment in full
Eversource Confirmation Number: [redacted]
This is to confirm your One Time Pay payment.
A scheduled payment of $279.27 will be processed on 9/1/2016.
Sincerely,
[redacted]
Dear Revdex.com:
Thank you for allowing the opportunity to provide a response regarding the outstanding debt of $473.33 for [redacted]...
[redacted] Ms. [redacted] states that she contacted the company to end service prior to the date the service ended; however, she did not provide a date that she ended service. Company records indicate that [redacted] contacted Eversource, formerly NSTAR, to arrange for a payment plan to stop termination of service due to nonpayment in November 2010. Additionally, records show that [redacted] was a recipient of Fuel Assistance during the 2011 heating season.
It is for those reasons and that Eversource was not contacted to end service that the customer is held responsible. Thank you for allowing the opportunity to provide an explanation. If I can be additional assistance, please contact me.
Very truly yours,
[redacted]
Regulatory Relations Specialist
Eversource
[redacted]
Complaint: [redacted]
I am rejecting this response because:
The facts remain as follows:
The account was closed BEFORE 5/30/2015. Call records will show the phone call was made in mid April 2015. I CLEARLY informed the representative via telephone of my forwarding address AND my telephone number. BOTH of which she noted on my account. At that point, I no longer had access to my account because IT WAS CLOSED. I did not and would not request nor allow a final bill to be sent to email which was no longer in use at that time. I was moving and cable was already canceled at this point, obviously my email is connected to cable and this was also turned off. This is common sense. I have also checked with Comcast and verified that no email was received on my account during the period of time indicated by EVERSOURCE. I can provide documentation of this if needed. No attempts were made whatsoever via phone or mail to contact me regarding the balance. AGAIN, Eversource did not attempt to contact me in any way to send a final bill. They sent derogatory information directly to my credit report nearly a full six months later. No correspondence in between whatsoever. This is an unlawful and unfair business practice. It is usual and customary and required by the Fair Credit Act to contact a customer before sending them to a collection agency and simultaneously reporting false and negative credit information. When I spoke to the collection agency, the individual stated that I was not the only customer they were doing this to and that he was getting hundreds of similar complaints.
The explanation regarding budget billing is not relevant to the situation in question. I am not debating that there was a final bill due. I am debating the unlawful billing practices and violation of the Fair Credit Reporting Act. I request that all negative reporting be removed from my credit immediately and a legitimate final bill sent to me that I may review. This is my right as a consumer. The bill mentioned which was sent in December was mixed with two old address which I have not lived at in over 3 years. It did not start with a zero balance. In addition, it included charges for a period of time after the account was closed. I have verification of the dates I moved out and I am not responsible for the new tenants electrical usage. It was very unclear how they arrived at the total amount due. I will pay the inflated bill once I am provided with a clear itemized usage for the period of time I was there, specifically the usage you are able to obtain when you sing on to your account online. You are shown the breakdown of charges for delivery and supplier and average daily usage. I am entitled to this information for the period of time my account was active. Again, I have no issue paying a final bill. I want all of the false information removed from my credit report.
In addition, I had previously requested via Jessica to have the property meter reviewed as I believe the charges are inflated or the meter is defective. I explained to her a story I had just seen of this very problem. This was refused. At this point it is clear this will never happen. At the very least I expect to have the FALSE information removed from my credit.
Lastly, I would mention that Eversource may want to consider training their managers to respect customers. I am a highly educated business woman and did not appreciate being talked down to and ridiculed by someone in a management position. I would never treat clients in this manner. The young man from the collection agency provided me with better service than any manger I spoke to. And that poor young man was afraid to give his name out. Something is clearly wrong with the way business is conducted if they are not held accountable for following laws around fair billing and collection, and are allowed to ruin consumers credit unlawfully. Perhaps Eversource feels they can do what they want because they monopolize the industry, they are a huge corporation and I am one person. I can assure you I am not the only consumer who has had this experience.
Thank you
[redacted]
Sincerely,
[redacted]
A review of the account shows the termination notice was sent to the customer on September 9, 2015 (via mail) with a disconnection date...
of 09/23/15. We have no record of any return mail from the postal service and no record of a payment or payment agreement established on the customer’s account prior to the termination date of 09/28/2015.
WORST CUSTOMER SERVICE EVER!
Is there anything we, as the customer, can do about this ridiculousness? I think Eversource forgets who the paying customer is and decides when they can talk to you!!! Unbelievable. I ABSOLUTELY LOATH THIS COMPANY but don't know what I can do. Are they regulated? I am so frustrated at the way this place treats their paying customers.
Complaint: [redacted]
I am rejecting this response because:
Good morning
I am writing in regards to a previous compliant against Eversource (formerly [redacted]) # [redacted]. Eversource has not responded to a claim I submitted on May 22, 2015 via certified mail for an ongoing issue which was finally resolved on April 7, 2015. I would like to b reimburse for my out of pocket expenses as well as a credit to my bill detailed in my correspondence to them. I would greatly appreciate a response. I think it is totally unprofessional for my request to be ignored, especially since I was having a problem with my power since February 2014 - over a year ago.
I do appreciate your assistance in this matter.
Sincerely ,
[redacted]
Sincerely,
[redacted]
AFTER REVIEW OF THE ACCOUNT, THERE WAS 2 PAYMENT ARRANGEMENTS SET UP ON THE ACCOUNT AND THEY BOTH DEFAULTED BECAUSE THERE WAS NO PAYMENTS MADE. THE LAST 2 PAYMENTS ON THE ACCOUNT WERE RETURNED TO THE COMPANY BECAUSE THERE WAS INSUFFICIENT FUNDS IN THE ACCOUNT. THERE WAS A DISCONNECT NOTICE...
SENT OUT ON 07/07/2014 ADVISING THAT THE LAST DAY OF GUARANTEED SERVICE WAS 07/21/2014. ALL CUSTOMERS ARE REQUIRED TO PAY A SECURITY DEPOSIT WHEN SERVICE IS SHUT OFF FOR NON PAYMENT. FULL PAST DUE AND DEPOSIT WILL BE REQUIRED FOR NEXT BUSINESS DAY RECONNECT
Complaint: [redacted]
I am rejecting this...
response because:The original 2014 rate was at .088440 per kwh. [redacted]'s (Eversource) communication and agreement was that rate would go up one third putting the rate at .117625 per kwh. Instead, the rate went up to .142280 per kwh in January of 2015 thereby dishonoring the communicated amount. I would like my outstanding bill to be adjusted to the agreed upon rate of .117625 per kwh which I will be happy to pay. I would like this agreement to be put in writing reflecting this agreed rate.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
my entire business was down due to this incident. we have kept a security deposit too.
at least they would have given a chance for few more minutes. Because, I did the payment while the mechanics
was there. But, he didn't pay any attention to my payment confirmation details that I was try to give him.
Is that the way Eversource treat us? We can't run away without paying them. This location runs 24 hrs open and a gas station with convenient store. We have a 14 door walking cooler, 3 two door deep freezers and 2 Ice Cream Freezers etc. Huge loss for us. I hate Eversource. I'm expecting at least $10,000 to recover this loss.
Sincerely,
[redacted]
I submitted a complaint on or about 24 Jan 2016 re Eversource and the tree removal experience. We have since resolved the matter and I wanted to let you know so you don’t expend any further effort on it. Once I got to the right person, Eversource did a great job following...
up. Thank you! Sincerely, [redacted]