We have reviewed the customer’s account and our records show the service has been reconnected. Our records also indicate that a disconnect notice...
was mailed to the customer’s address on March 17, 2015. The letter was not returned to our company as undeliverable.
We sincerely apologize for the varied amounts quoted for the security deposit. When service is disconnected for non- payment a security deposit along with the delinquent balance amount is required, however providing the customer has good credit, the residential deposit will be refunded after 12 months.
After a review of the account, the account shows a termination notice was sent to your service address on 11/27/15. The termination notice was for the...
amount of $514.52 due by 12/13/15 to avoid a termination. We have no record of any return mail from the postal service and no record of a payment agreement established on the account prior to the termination date of 12/22/15.
In the event service is turned off for non-payment and you do not have verification of hardship, we require you to pay a security deposit and the delinquent balance to have service restored. The amount of the security deposit is calculated based on the two highest consecutive bills from the past year. The average from those two months is then recalculated for a 45 day period. The deposit is held until the customer establishes 12 consecutive months of good payment history (no late payments). Accrued interest is automatically applied to the standard billing account annually in January @ 1.5% interest.
As a one-time courtesy (per our conversation today), the $580 security deposit payment has been applied (credited) to your monthly billing account and will be used towards any future charges incurred. The $100.96 reconnection fee has also been waived. A new bill was generated today (12/23/15) for $203.45 (for electricity usage from 11/25/15 to 12/22/15) of which was deducted from the $580 security deposit credit therefore the remaining credit balance on the account is $376.55. In the future, if you are unable to make full payment on your account, please call our Credit and Collection Center to discuss payment arrangement options to avoid a termination of service.
We sincerely apologize for any inconvenience this may have caused you this holiday season. We appreciate you bringing your experience to our attention so we can better serve our customers in the future. We value you as a customer and will be taking the appropriate measures with our representatives by providing any necessary coaching and/or training.
Complaint: [redacted]
I am rejecting this response because:
I got a quicker response to my complaint with the Revdex.com than a three day return phone call from a Supervisor,, [redacted].
1) The "supposed" disconnection process which is an actual bill dated 3/12/15 that states on it "Please remit the past due amount of $154.97. This amount is due immediately in order to avoid a possible service disconnection." This is not a "cancellation notice". This is a notice of a past due amount which we intended to pay on the March bill. The term "possible" does not indicate that my power will be shut off.
2) The March 4th supposed disconnection notice was not received by us and Eversource reps stated that the [redacted] must have failed to deliver it. Which my response was that the policy should be to send a cancellation signed receipt verifying the notice was delivered.
3) Due to a family emergency we overlooked paying Eversource. I did not contact Eversource since [redacted] had no issue/problem with this in the past so a precedent was established. We may have been late on a few payments but we always paid and one occurrence should not constitute a punitive action from Eversource. If credit history is a concern then please run a credit check and you will find my FICO score in the high 700's.
4) The statement referring to my option to have services reconnected the same day as opposed to next business day reconnection is completely unreasonable. The notion of waiting a day to have my electricity put on so that my family does not have hot meals, cold showers and use of candles is asinine. From the time to reconnection order was placed a technician was at my house in under an hour and cut off a temporary lock from my meter. This took 5 minutes to do. The $100 fee is excessive and punitive.
I am requesting a refund of the deposit and the reconnection fee. If Eversouce fails to comply with my request I will file a complaint with the Connecticut DPUC.
Sincerely,
[redacted]
A review of the account shows when the customer called on 05/29/15 to cancel service for 06/01/15 the customer requested the final bill to be mailed to the address of 1[redacted]....
The representative informed the customer on 05/29/15 the balance was 0 however a final bill would be mailed sometime after 06/01/15. The final bill of $98.35 was mailed on 06/16/15 to the mailing address provided to Eversource on 05/29/15. On 12/28/15, the customer requested to pay the balance in full of which the payment of $98.35 is currently “pending” and will post to the account within 24-48 hours. Once the payment is posted to the account, the collection agency ([redacted].) will be notified (within 24 hours) and the customer’s credit report will be updated within 45 days to reflect as “paid”. However, once the payment has posted to the customer’s account, Eversource will send the customer a zero balance letter for her records. As of today, the customer’s mailing address has been updated to reflect the current address therefore the zero balance letter will be mailed to that address. The customer can expect to receive the letter within about 5-7 business days.
A review of the account shows on 05/26/15 the customer’s fraudulent claim was denied. The documents that Eversource received from the customer showed that the customer intended to move into the referenced service...
address however did not end up moving to the property. Our records indicate the customer called on 08/05/14 to request service in his name as of 08/06/14. There is no record (after the customer’s original request) to cancel the service therefore the customer is responsible for the full balance of $910.63. If the customer would like to discuss their concerns further please call our Receivables Recovery Department at ###-###-####. Representatives are available Monday- Friday from 8 a.m to 4:30 p.m.
Eversource received the customer’s sales contract today, November 3, 2015 and will expedite the installation within the next...
two weeks.
Eversource typically has a backlog of service requests in the weeks preceding the heating season and we are working to resolve that backlog. We contacted the Construction Department and requested that the cost to serve be expedited. Sales and Construction worked together to review and revise the cost to serve for the customer and we are able to provide gas service to the customer's home at no cost.
Eversource apologizes for any inconvenience experienced by the customer and appreciates the opportunity to exp[redacted]n our resolution to this situation.
Dear Revdex.com:
Please express my apology to [redacted] for not getting receiving a return call. Usually, when a customer asks to speak to a supervisor the call is escalated to a senior representative and then a supervisor if the issue cannot be remedied. It is...
uncertain as to why the chain of response was not employed on the occasions that she called after receiving the April 13, 2016 letter. The April 13, 2016 letter explained the origin of the original $40.00 credit applied to the account.
There was a follow up letter dated May 3, 2016 explaining an additional credit to the account resulting in a credit balance of $352.07.
Thank you for allowing the opportunity to provide an explanation.
Very truly yours,
Mary Ellen M[redacted]
Regulatory Relations Specialist
Eversource
247 Station Drive, SUMSW380
Westwood, MA 02090
o 781-441-3158
f 781-441-8765
Upon review of the customer’s account, the first record of the customer calling Eversource (formerly [redacted]) to advise he was no longer the property owner was 3/27/15. Because the new owner had not called to take...
over the electric service the billing continued in the customer’s name. Eversource was able to speak with the new property owner who accepted billing responsibility as of 3/24/15. We will adjust the customer’s bill to reflect a final bill date of 3/24/15. We will mail the adjusted bill to the customer.
Worst customer service experience ever! I requested twice that the supervisor call me back in the Hartford location, it's been more than a week and the coward still has not called. They do not give you prior notice before shutting off your gas! I was also talking to 4 representatives and none of them could help me, had to get a hotel because of no heat and hot water.
#000000;">AFTER REVIEW OF THE ACCOUNT THE COMPANY DID MAKE AN ATTEMPT TO COMMUNICATE WITH THE CUSTOMER IN AN EFFORT TO RECTIFY THE ACCOUNT PRIOR TO SERVICES BEING DISCONNECTED FOR NON-PAYMENT. A DISCONNECTION NOTICE WAS SENT ON 10/02/2014 VIA [redacted]. A SECOND DISCONNECTION NOTICE WAS SENT ON 10/17/2014 VIA [redacted]. OUR RECORDS DO NOT SHOW CONTACT FROM THE CUSTOMER DURING THAT TIME FRAME AND THE CUSTOMERS SERVICE WAS DISCONNECTED FOR NON-PAYMENT ON 10/20/2014. THE CUSTOMER CLAIMED HARDSHIP ON 10/20/2014. PER COMPANY POLICY HARDSHIP RECONNECTIONS CAN BEGIN NO SOONER THEN 10/27/2014. THE CUSTOMERS SCHEDULED RECONNECTION DATE OF 11/3/2014 HAS BEEN CHANGED TO REFLECT A 10/27/2014 DATE. AN ADULT, 18 AND UP, MUST BE PRESENT TO ALLOW ACCESS TO THE METER. DURING THIS TIME WE ENCOURAGE THE CUSTOMER TO CONTACT HER LOCAL COMMUNITY ACTION AGENCY TO SCHEDULE AN APPOINTMENT. SHE HAS 60 DAYS TO SUBSTANTIATE THE HARDSHIP CLAIM MADE ON 10/20/2014. ONCE THE CUSTOMERS HARDSHIP HAS BEEN VERIFIED SHE MAY PARTICIPATE IN THE 2014-2015 [redacted] WHICH RUNS FROM NOVEMBER 1ST TO APRIL 30TH. THE CUSTOMER MAY CONTACT CREDIT AND COLLECTIONS AT ###-###-#### SHOULD SHE HAVE ADDITIONAL QUESTIONS OR CONCERNS.
After a review of the account, the customer’s total account balance is now $405.99. An error was identified with the final billing statement therefore corrections have been made in the amount of $41.84. The balance...
of $405.99 includes the June statement of $155.53 (usage from 05/28/15-06/26/15), July statement of $174.63 (usage 06/26/15-07/29/15) and August statement of $108.00 (usage from 07/29/15-08/27/15). An adjustment of $32.17 was credited to the account to remove the charges from 08/17/15-08/27/15 (total of 160 kWh) which reflects the customer’s requested cancellation date of 08/17/15. The final bill was originally billed at 640 kWh however after the adjustment of 160 kWh the customer’s final usage was billed at 480 kWh. What this means is the previous meter reading on 07/29/15 was ‘00070’ and the reading on 08/17/15 was ‘00073’ therefore a difference of 3 kWh however there is a constant on the meter which is a multiplier used to determine actual consumption for large commercial meters. This means for each advancement or 1 full rotation the meter makes is equivalent to 160 kWh. Therefore 3 (difference between 00073 and 00070) multiplied by the constant of 160 equals 480 kWh (of which was billed as the customer’s final billing statement). Two late payment charges of $3.32 and $1.56 have been removed from the account.
A temporary hold has been placed on the customer’s account to allow the customer 30 days to make the payment of $405.99. The balance does not reflect on the customer’s credit report.
We’re sorry that you were not aware of the company name change. We...
made every attempt to notify our customers of the change. CL&P officially became Eversource on February 2, 2015 and communicated this change in an advertising campaign, our new one company website, and much more. Your February bill insert included a letter explaining the name change, as well as handy information that customers may need to reach us or pay their bill. On the outside of the envelope which contains the billing statement, as well as the envelope that contained the disconnect reminder notice it reads “CL&P is now Eversource”. A review of the customer's account shows a disconnect notice was mailed on April 1, 2015. After 12 months of good credit the deposit amount will be refunded or applied to the account.
A review of the customer’s electric service account shows on 08/04/15 the account was referred to a collection agency (Associated Credit Services) for the delinquent balance of $814.50.
yes"> Please call Associated Credit Services at [redacted] to discuss a payment agreement. Representatives are available Monday-Thursday 8 A.M to 7 P.M and Friday 8 A.M to 5 P.M.
After extensive investigation it was determined the address was being changed from software updates from the [redacted] The [redacted] has an address change on file to forward mail to the non-customer with a similar name in [redacted] The address has been changed again and is being manually monitored by...
a representative. They reached out to the customer to explain the issue and resolution.
Complaint: [redacted]
I am rejecting this response because:
The email customer service sent me stated because of my financial difficulties they would refund my $150. However, they applied all but $44 dollars of that $150 to my active account. I had to borrow they $150, a refund should have been mailed to me in full. Not to mention they shouldn't have taken my money in the first place....because....I wasn't notified!
Also, the company didn't acknowledge the fact that I was never notified of the actual disconnection. This is the reason I should have been refunded in the first place.
The company also doesn't admit to the altering of my account....you can't put a notice of disconnection on an account 5 days after they actually disconnected it.
I received NO notice of disconnection, either via email, or by paper mail....
the company keeps stating it said my disconnection date on my online account. Please see the snap shots I took and the dates the account was altered. They forged and lied.
please see the attached....August 30 states being set for disconnection....August 31 it shows the date due.... But it was added after the "due date"....
Sincerely,
[redacted]
It's unthinkable how the company finds a way to charge more for delivery services than the actual electricity one purchases. Rates are through the roof. The high energy prices are choking economic growth in Connecticut.
The customer’s concerns were forwarded to the Eversource Streetlight Department on 09/25/15 as a priority. As of 09/29/15 all three streetlights have been restored to units *, ** and [redacted]. We apology for any...
inconvenience this may have caused you and we appreciate you bringing this to our attention.
After a review of the account, the customer enrolled for e-billing therefore is receiving monthly billing statements electronically to an email address. Prior to the enrollment for electronic billing, the...
customer’s bills were being mailed to the service address however the bills were being returned by the post office.
At the customer’s request, e-billing has been removed from the account as of today (11/06/15) and as a result the bills will be mailed. If the customer does not receive the next bill (scheduled to go out on or about 11/13/15) please inquire with your local post office as to why you may not be receiving your billing statements.
Eversource keeps disconnecting me even after payment has been made. Everytime I make a payment arrangement they never submit it in the system. Then they claim I made some outrageous payment arrangement that I can not afford and they know I recurrence assistance. I paid more than my agreed payment and still they disconnected me. Now instead of $116 they want $350 wth this company is unbelievable. They are making it a game to watch families suffer. This company disgusts me!
We have reviewed the customer’s account and our records show the service has been reconnected. Our records also indicate that a disconnect notice...
was mailed to the customer’s address on March 17, 2015. The letter was not returned to our company as undeliverable.
We sincerely apologize for the varied amounts quoted for the security deposit. When service is disconnected for non- payment a security deposit along with the delinquent balance amount is required, however providing the customer has good credit, the residential deposit will be refunded after 12 months.
AFTER REVIEW OF THE ACCOUNT, THE ACCOUNT IS ON THE MEDICAL PROTECTION PROGAM
After a review of the account, the account shows a termination notice was sent to your service address on 11/27/15. The termination notice was for the...
amount of $514.52 due by 12/13/15 to avoid a termination. We have no record of any return mail from the postal service and no record of a payment agreement established on the account prior to the termination date of 12/22/15.
In the event service is turned off for non-payment and you do not have verification of hardship, we require you to pay a security deposit and the delinquent balance to have service restored. The amount of the security deposit is calculated based on the two highest consecutive bills from the past year. The average from those two months is then recalculated for a 45 day period. The deposit is held until the customer establishes 12 consecutive months of good payment history (no late payments). Accrued interest is automatically applied to the standard billing account annually in January @ 1.5% interest.
As a one-time courtesy (per our conversation today), the $580 security deposit payment has been applied (credited) to your monthly billing account and will be used towards any future charges incurred. The $100.96 reconnection fee has also been waived. A new bill was generated today (12/23/15) for $203.45 (for electricity usage from 11/25/15 to 12/22/15) of which was deducted from the $580 security deposit credit therefore the remaining credit balance on the account is $376.55. In the future, if you are unable to make full payment on your account, please call our Credit and Collection Center to discuss payment arrangement options to avoid a termination of service.
We sincerely apologize for any inconvenience this may have caused you this holiday season. We appreciate you bringing your experience to our attention so we can better serve our customers in the future. We value you as a customer and will be taking the appropriate measures with our representatives by providing any necessary coaching and/or training.
Complaint: [redacted]
I am rejecting this response because:
I got a quicker response to my complaint with the Revdex.com than a three day return phone call from a Supervisor,, [redacted].
1) The "supposed" disconnection process which is an actual bill dated 3/12/15 that states on it "Please remit the past due amount of $154.97. This amount is due immediately in order to avoid a possible service disconnection." This is not a "cancellation notice". This is a notice of a past due amount which we intended to pay on the March bill. The term "possible" does not indicate that my power will be shut off.
2) The March 4th supposed disconnection notice was not received by us and Eversource reps stated that the [redacted] must have failed to deliver it. Which my response was that the policy should be to send a cancellation signed receipt verifying the notice was delivered.
3) Due to a family emergency we overlooked paying Eversource. I did not contact Eversource since [redacted] had no issue/problem with this in the past so a precedent was established. We may have been late on a few payments but we always paid and one occurrence should not constitute a punitive action from Eversource. If credit history is a concern then please run a credit check and you will find my FICO score in the high 700's.
4) The statement referring to my option to have services reconnected the same day as opposed to next business day reconnection is completely unreasonable. The notion of waiting a day to have my electricity put on so that my family does not have hot meals, cold showers and use of candles is asinine. From the time to reconnection order was placed a technician was at my house in under an hour and cut off a temporary lock from my meter. This took 5 minutes to do. The $100 fee is excessive and punitive.
I am requesting a refund of the deposit and the reconnection fee. If Eversouce fails to comply with my request I will file a complaint with the Connecticut DPUC.
Sincerely,
[redacted]
A review of the account shows when the customer called on 05/29/15 to cancel service for 06/01/15 the customer requested the final bill to be mailed to the address of 1[redacted]....
The representative informed the customer on 05/29/15 the balance was 0 however a final bill would be mailed sometime after 06/01/15. The final bill of $98.35 was mailed on 06/16/15 to the mailing address provided to Eversource on 05/29/15. On 12/28/15, the customer requested to pay the balance in full of which the payment of $98.35 is currently “pending” and will post to the account within 24-48 hours. Once the payment is posted to the account, the collection agency ([redacted].) will be notified (within 24 hours) and the customer’s credit report will be updated within 45 days to reflect as “paid”. However, once the payment has posted to the customer’s account, Eversource will send the customer a zero balance letter for her records. As of today, the customer’s mailing address has been updated to reflect the current address therefore the zero balance letter will be mailed to that address. The customer can expect to receive the letter within about 5-7 business days.
A review of the account shows on 05/26/15 the customer’s fraudulent claim was denied. The documents that Eversource received from the customer showed that the customer intended to move into the referenced service...
address however did not end up moving to the property. Our records indicate the customer called on 08/05/14 to request service in his name as of 08/06/14. There is no record (after the customer’s original request) to cancel the service therefore the customer is responsible for the full balance of $910.63. If the customer would like to discuss their concerns further please call our Receivables Recovery Department at ###-###-####. Representatives are available Monday- Friday from 8 a.m to 4:30 p.m.
Eversource received the customer’s sales contract today, November 3, 2015 and will expedite the installation within the next...
two weeks.
Eversource typically has a backlog of service requests in the weeks preceding the heating season and we are working to resolve that backlog. We contacted the Construction Department and requested that the cost to serve be expedited. Sales and Construction worked together to review and revise the cost to serve for the customer and we are able to provide gas service to the customer's home at no cost.
Eversource apologizes for any inconvenience experienced by the customer and appreciates the opportunity to exp[redacted]n our resolution to this situation.
Dear Revdex.com:
Please express my apology to [redacted] for not getting receiving a return call. Usually, when a customer asks to speak to a supervisor the call is escalated to a senior representative and then a supervisor if the issue cannot be remedied. It is...
uncertain as to why the chain of response was not employed on the occasions that she called after receiving the April 13, 2016 letter. The April 13, 2016 letter explained the origin of the original $40.00 credit applied to the account.
There was a follow up letter dated May 3, 2016 explaining an additional credit to the account resulting in a credit balance of $352.07.
Thank you for allowing the opportunity to provide an explanation.
Very truly yours,
Mary Ellen M[redacted]
Regulatory Relations Specialist
Eversource
247 Station Drive, SUMSW380
Westwood, MA 02090
o 781-441-3158
f 781-441-8765
Upon review of the customer’s account, the first record of the customer calling Eversource (formerly [redacted]) to advise he was no longer the property owner was 3/27/15. Because the new owner had not called to take...
over the electric service the billing continued in the customer’s name. Eversource was able to speak with the new property owner who accepted billing responsibility as of 3/24/15. We will adjust the customer’s bill to reflect a final bill date of 3/24/15. We will mail the adjusted bill to the customer.
Worst customer service experience ever! I requested twice that the supervisor call me back in the Hartford location, it's been more than a week and the coward still has not called. They do not give you prior notice before shutting off your gas! I was also talking to 4 representatives and none of them could help me, had to get a hotel because of no heat and hot water.
#000000;">AFTER REVIEW OF THE ACCOUNT THE COMPANY DID MAKE AN ATTEMPT TO COMMUNICATE WITH THE CUSTOMER IN AN EFFORT TO RECTIFY THE ACCOUNT PRIOR TO SERVICES BEING DISCONNECTED FOR NON-PAYMENT. A DISCONNECTION NOTICE WAS SENT ON 10/02/2014 VIA [redacted]. A SECOND DISCONNECTION NOTICE WAS SENT ON 10/17/2014 VIA [redacted]. OUR RECORDS DO NOT SHOW CONTACT FROM THE CUSTOMER DURING THAT TIME FRAME AND THE CUSTOMERS SERVICE WAS DISCONNECTED FOR NON-PAYMENT ON 10/20/2014. THE CUSTOMER CLAIMED HARDSHIP ON 10/20/2014. PER COMPANY POLICY HARDSHIP RECONNECTIONS CAN BEGIN NO SOONER THEN 10/27/2014. THE CUSTOMERS SCHEDULED RECONNECTION DATE OF 11/3/2014 HAS BEEN CHANGED TO REFLECT A 10/27/2014 DATE. AN ADULT, 18 AND UP, MUST BE PRESENT TO ALLOW ACCESS TO THE METER. DURING THIS TIME WE ENCOURAGE THE CUSTOMER TO CONTACT HER LOCAL COMMUNITY ACTION AGENCY TO SCHEDULE AN APPOINTMENT. SHE HAS 60 DAYS TO SUBSTANTIATE THE HARDSHIP CLAIM MADE ON 10/20/2014. ONCE THE CUSTOMERS HARDSHIP HAS BEEN VERIFIED SHE MAY PARTICIPATE IN THE 2014-2015 [redacted] WHICH RUNS FROM NOVEMBER 1ST TO APRIL 30TH. THE CUSTOMER MAY CONTACT CREDIT AND COLLECTIONS AT ###-###-#### SHOULD SHE HAVE ADDITIONAL QUESTIONS OR CONCERNS.
After a review of the account, the customer’s total account balance is now $405.99. An error was identified with the final billing statement therefore corrections have been made in the amount of $41.84. The balance...
of $405.99 includes the June statement of $155.53 (usage from 05/28/15-06/26/15), July statement of $174.63 (usage 06/26/15-07/29/15) and August statement of $108.00 (usage from 07/29/15-08/27/15). An adjustment of $32.17 was credited to the account to remove the charges from 08/17/15-08/27/15 (total of 160 kWh) which reflects the customer’s requested cancellation date of 08/17/15. The final bill was originally billed at 640 kWh however after the adjustment of 160 kWh the customer’s final usage was billed at 480 kWh. What this means is the previous meter reading on 07/29/15 was ‘00070’ and the reading on 08/17/15 was ‘00073’ therefore a difference of 3 kWh however there is a constant on the meter which is a multiplier used to determine actual consumption for large commercial meters. This means for each advancement or 1 full rotation the meter makes is equivalent to 160 kWh. Therefore 3 (difference between 00073 and 00070) multiplied by the constant of 160 equals 480 kWh (of which was billed as the customer’s final billing statement). Two late payment charges of $3.32 and $1.56 have been removed from the account.
A temporary hold has been placed on the customer’s account to allow the customer 30 days to make the payment of $405.99. The balance does not reflect on the customer’s credit report.
We’re sorry that you were not aware of the company name change. We...
made every attempt to notify our customers of the change. CL&P officially became Eversource on February 2, 2015 and communicated this change in an advertising campaign, our new one company website, and much more. Your February bill insert included a letter explaining the name change, as well as handy information that customers may need to reach us or pay their bill. On the outside of the envelope which contains the billing statement, as well as the envelope that contained the disconnect reminder notice it reads “CL&P is now Eversource”. A review of the customer's account shows a disconnect notice was mailed on April 1, 2015. After 12 months of good credit the deposit amount will be refunded or applied to the account.
A review of the customer’s electric service account shows on 08/04/15 the account was referred to a collection agency (Associated Credit Services) for the delinquent balance of $814.50.
yes"> Please call Associated Credit Services at [redacted] to discuss a payment agreement. Representatives are available Monday-Thursday 8 A.M to 7 P.M and Friday 8 A.M to 5 P.M.
After extensive investigation it was determined the address was being changed from software updates from the [redacted] The [redacted] has an address change on file to forward mail to the non-customer with a similar name in [redacted] The address has been changed again and is being manually monitored by...
a representative. They reached out to the customer to explain the issue and resolution.
Complaint: [redacted]
I am rejecting this response because:
The email customer service sent me stated because of my financial difficulties they would refund my $150. However, they applied all but $44 dollars of that $150 to my active account. I had to borrow they $150, a refund should have been mailed to me in full. Not to mention they shouldn't have taken my money in the first place....because....I wasn't notified!
Also, the company didn't acknowledge the fact that I was never notified of the actual disconnection. This is the reason I should have been refunded in the first place.
The company also doesn't admit to the altering of my account....you can't put a notice of disconnection on an account 5 days after they actually disconnected it.
I received NO notice of disconnection, either via email, or by paper mail....
the company keeps stating it said my disconnection date on my online account. Please see the snap shots I took and the dates the account was altered. They forged and lied.
please see the attached....August 30 states being set for disconnection....August 31 it shows the date due.... But it was added after the "due date"....
Sincerely,
[redacted]
It's unthinkable how the company finds a way to charge more for delivery services than the actual electricity one purchases. Rates are through the roof. The high energy prices are choking economic growth in Connecticut.
The customer’s concerns were forwarded to the Eversource Streetlight Department on 09/25/15 as a priority. As of 09/29/15 all three streetlights have been restored to units *, ** and [redacted]. We apology for any...
inconvenience this may have caused you and we appreciate you bringing this to our attention.
After a review of the account, the customer enrolled for e-billing therefore is receiving monthly billing statements electronically to an email address. Prior to the enrollment for electronic billing, the...
customer’s bills were being mailed to the service address however the bills were being returned by the post office.
At the customer’s request, e-billing has been removed from the account as of today (11/06/15) and as a result the bills will be mailed. If the customer does not receive the next bill (scheduled to go out on or about 11/13/15) please inquire with your local post office as to why you may not be receiving your billing statements.
Eversource keeps disconnecting me even after payment has been made. Everytime I make a payment arrangement they never submit it in the system. Then they claim I made some outrageous payment arrangement that I can not afford and they know I recurrence assistance. I paid more than my agreed payment and still they disconnected me. Now instead of $116 they want $350 wth this company is unbelievable. They are making it a game to watch families suffer. This company disgusts me!