AFTER REVIEW OF THE ACCOUNT, YOU WOULD HAVE TO QUALIFY FOR WINTER PROTECTION TO AVOID BEING SHUT OFF FROM NOVEMBER 1 TO MAY 1ST. BASED ON NOTES ON THE ACCOUNT THIS CUSTOMER IS OVER INCOME FOR THAT OR ANY PROGRAMS. LOOKING AT THE ARRANGEMENT, WE CAN OFFER THE CUSTOMER TO PAY $700 PER...
Dear Revdex.com:
Thank you for forwarding the complaint regarding [redacted]
[redacted]. A review of the records shows
that Ms. [redacted] had paid two separate transactions. One transaction was a payment to a closed...
account
number. The second transaction was a payment to the active account number. Once
the payment on the closed account was located a refund check was issued.
Thank you for allowing the opportunity to provide an explanation.
Sincerely,
[redacted]
Regulatory
Relations Specialist
Eversource
One
NSTAR Way, SUMSW380
[redacted]
o
###-###-####
f ###-###-####
Hi - I just wanted to let you know in writing that a supervisor reached out to me and said they will not bill me for the time I was not there. I do not want this compliant to appear as resolved until the bill shows up confirming this information. I am not willing to take there "word" for it. Once the bill arrives confirming they did not charge me for electricity that was put in my name with out my consent I will promptly reach out to you and inform you the compliant has been settled.
Thanks,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We apologize for any inconvenience this has caused the customer. Our Program Manager, Jeanne M[redacted] will be in touch with the customer as soon as possible to further discuss the customers concerns....
The customer’s account is currently being reviewed. One of our high bill specialists will be contacting the customer to further discuss their billing concerns.
yes">
Our records indicate the service at the referenced service address was in the customer’s name from 03/18/14 to 05/05/15 and there is an outstanding balance of $2569.31. All monthly billing statements during that...
time period were based on actual meter readings therefore no adjustment will be applied to the account. Due to the outstanding balance, the account has been referred to the collection agency, [redacted]. If the customer would like to discuss payment arrangement options she may call the collection agency at ###-###-####.
Revdex.com:I have reviewed the response made by the business in reference to comp[redacted]nt ID [redacted].
Paul came to my house yesterday (Nov 03, 2015) and brought the contract for me to sign.
He said he will start working on installation immediately. Hopefully he will keep for his word this time.
I really appreciate the help from Revdex.com!Sincerely, [redacted]
AFTER REVIEW OF THE SITUATION, THE REPRESENTATIVES INFORMED THE CUSTOMER OF THE CORRECT INFORMATION. FOR GAS ACCOUNTS, WE CAN NOT GIVE A TIME FRAME AS TO WHEN THE TECHNICIAN WILL BE THERE. THE TECHICIANS HAVE A SCHEDULE PER DAY AND WILL NOT KNOW THE TIME TO BE AT EACH LOCATION UNTIL...
THEY ARE ON THEIR WAY THERE. WE CAN LOOK INTO OUR POLICY TO SEE IF THIS CAN BE IMPROVED.
AFTER REVIEW OF THE ACCOUNT, IT WAS EXPLAINED TO THE CUSTOMER THAT HER NUMBER COULD BE PLACED ON THE ORDER, BUT THERE WAS NO GUARANTEE THAT THE TECH WOULD CALL BEFORE HE CAME. TECHNICIAN'S DO NOT CALL WHEN IT IS RECONNECT ON A SHUT OFF FOR NON PAYMENT. IT IS EVERSOURCE'S POLICY TO...
CHARGE WHEN A TECH IS ROUTED TO THE CUSTOMER'S HOME. THERE WILL BE NO CREDIT OF THE RECONNECT FEE.
After a review of the account, our records indicate a request for service to the new building was not submitted until December 10, 2015. On...
December 15th (two business days from when the work request was received) an Eversource Designer went to the location to check the area for a pole set, stake the pole and mark the area for call before you dig. During the visit, the customer requested Eversource return the following week to set the pole. The designer informed the customer that this was not possible due to work that was already planned, the work order process (billing, call before you dig, etc.) and with the holidays.
Municipal approval was received December 17, 2015 and on December 21st, 2015 (7 business days from when the work request was received), the work order was written and the customer’s bill was created and mailed to the customer.
The Eversource Designer was driving by the service address on December 22nd and noticed that the electrician installed the service on the opposite corner (in the back of the building) therefore stopped at the location to speak with the owner. It was explained that the electrician had to set the service entrance so Eversource could attach the service drop from the pole without crossing the roof (per Eversource policy). At this time, the customer requested again for the pole set and service energized as soon as possible. The Designer informed the customer with the holidays it would probably be at least 2-3 weeks to get the pole set.
The bill payment was not received by the customer until 01/08/2016. Eversource does not install any infrastructure until payment is received. Eversource's typical schedule for a complex service request is 15 business days from the date the payment is received. The work order has been going through the scheduling process and the work is scheduled for next week therefore this is within the 15 business day commitment to the customer.
AFTER REVIEW OF THE ACCOUNT, WHEN A CUSTOMER MOVES, IT IS REQUIRED THAT PAYMENT OF THE MISSING BUDGETS FROM THE PREVIOUS ADDRESS AND THE ANY NEW BILLS FROM THE NEW ADDRESS IS PAID BEFORE NEWSTART WILL BE REINSTATED. THE NEWSTART PROGRAM TAKES 12 PAYMENTS TO COMPLETE AND WHEN THERE IS STILL...
A BALANCE OF AFTER COMPLETION THE ACCOUNT IS ROLLED OVER TO A REGULAR BUDGET. THIS ACCOUNT HAS 11 PAYMENTS THE PROGRAM WAS NOT COMPLETED. WE WILL BE GRANTING THE CUSTOMER A PAYMENT ARRANGEMENT.
Its a disgrace to have lived in ct all of my life and now in one month the supplier charge on my account almost doubled my bill. I called to cancel it last month and today they tell me I never called. unreal if a few hundred dollars makes you a great company... then so be it...still can't believe it... a very unhappy customer.
Sabrina was the agent. Very very dissatisfied!
Complaint: [redacted]
I am rejecting this response because:
Their response is fraudulent. I never contacted the business to order service. I never provided documents showing that I intended on moving to this address. It doesn't make sense. If I intended on moving to the address but never moved there, how does utilities run up to over $900. In fact, the documents that I provided was my request for their documentation showing proof of my signature ordering service and or recorded call proving that it was me that had actually called. I provided them with a police report and notification that my identity had been stolen. They failed to provide any proof that I had called to order services. Instead they sent me to collections. I have never lived at this address in CT and in fact resided in [redacted] at the time so called services were ordered.
I am not paying this bill and have contacted an attorney. I have already called this business twice for them to be very rude and insist that I need to pay and sue the person in court that stole my identity, which is ridiculous. I also find it interesting that their story has changed since the last time I spoke with their customer service department. I am not calling again. They can deal with my attorney.
Sincerely,
Christopher F[redacted]
Dear Revdex.com:
Thank you for allowing the opportunity to respond to [redacted] inquiry regarding the electric service provided...
to [redacted]n C[redacted]omplaint is that he received a September electric bill for a cost of $212.69.
The September bill is comprised of the outstanding August bill of $94.77 and the September bill of $117.92 for a total cost of $212.69. The August bill was unpaid and the balance was carried into the September bill.
If I can be of additional assistance, please call me at 7[redacted]
Very truly yours,
M[redacted]
Regulatory Relations Specialist
EverSource customer service is horrendous.
I am desperately searching for an alternative.
We have a modest home in Waltham and average $400 a month in electric costs. The home is 1800 sq ft. We receive EverSource's Energry Reports for our home and the "neighbors". Our "rating" is always 3 to 4 times higher than our neighbors. My wife called to ask why? She was told that EverSource has the house down as a 1BR apartment. She explained it is a single family home with appx 1800 sq ft of living space. They said they would change their calculations. I have writtent to them 7x in the past month asking for an update with no reply. Wnhy on earth do they want "feedback" or one to write a comment if they do not respond.
In any event, I am looking for alternatives because they are absolutely stealing hard earned money
A review of the account shows the customer’s billing discrepancy is regarding the balance of $34.58 for the service address of [redacted]. As of 06/02/2015, the charges have been removed...
and the customer’s account reflects a zero balance. Please accept our apologies for any inconvenience; however the charges were billed to the customer due to a landlord agreement that was never removed when the property sold. Our records have been updated accordingly. The customer will receive a zero balance letter confirming the charges have been removed. The customer’s account was not sent to a collection agency, therefore will have no impact to their credit report.
The reconnection of service is scheduled for Monday December 7th. In the event, service is terminated the reconnect of service is scheduled for the next...
business day. Our workload for today is filled therefore we are unable to accommodate your request for same day service. We apologize for any mis- information the representative provided you regarding service being reconnected today and want to thank you for bringing this to our attention so we can take the proper corrective measures. Your account with be credited $50 for the inconvenience.
After reviewing the account, our records indicate the customer called to process a payment on Thursday, April...
30th around 12:22 PM. Because the customer was not at the location to verify whether the power was on or off, a Credit representative informed the customer that an attempt to cancel the disconnect order will be made, however this is not a guarantee because the service may already be off. The customer was instructed to place a call back to Credit if she found the power was off when she returned to the location. On Friday, May 1st around 2:00 PM, the customer called Credit to process a reconnect order because the service was off at her location. Credit advised the customer we would make every effort to reconnect the service that day, but there was no guarantee. The customer’s electric service was reconnected on May 4, 2015.
The annual reimbursement price for solar customers in Connecticut is based on the average hourly Connecticut [redacted]...
real time locational marginal price (RT-LMP) for the hours 10am to 4pm during the annual period. Attached is a copy of the Net Metering Tariff for the customer’s convenience. The website for [redacted] is [redacted] and their phone number is ###-###-####. The customer may outreach to them to inquire about the pricing and how the Connecticut real time locational marginal price average is determined.
GET ANOTHER PROVIDER! I've been a customer of CL-P for many years, ever since I remember. I never had a problem with them until cl-p became "Eversource". The worst supplier you can ever get. First of all their rates are high, second They cut off your service even if you have small children at home, which to me that shouldn't be allowed by the state Specially when they are small. This company does not care about you as a customer or your family, they care about your money. And if you don't have money then you can suffocate with your kids at home they still don't care.
This company it is so quick to shut off the services, quick to get your money and on top of that ask you for a Deposit of $200 to get service re connected. But what they are not to quick is to get somebody to your house to get your service back on,after you have paid your balance+ re connection fee+ deposit= No service for the next 24 hours.
I asked to speak to a supervisor I explained to her I was out of the country for 2 months because I had an emergency. And I told her I had this account for 14 years or more, I agreed to pay deposit, all I wanted was for them to send somebody to re connect the service the same day because I had small children at home, and she said "if you need your service today you need to pay another $100 or if you have an emergency call 211".
Really?
I think this company do this kind of things because they become so big and powerful that they get to a point where don't care about the customer just our money. But what they have to remember is that they are powerful and they are what they are because of us their customers.
So How about you actually start caring about your customers and their needs as much as you care about the money you get from us.
I will do everything I can to find another provider because Eversource is the worst.
AFTER REVIEW OF THE ACCOUNT, YOU WOULD HAVE TO QUALIFY FOR WINTER PROTECTION TO AVOID BEING SHUT OFF FROM NOVEMBER 1 TO MAY 1ST. BASED ON NOTES ON THE ACCOUNT THIS CUSTOMER IS OVER INCOME FOR THAT OR ANY PROGRAMS. LOOKING AT THE ARRANGEMENT, WE CAN OFFER THE CUSTOMER TO PAY $700 PER...
MONTH STARTING ON APRIL 30, 2014.
Dear Revdex.com:
Thank you for forwarding the complaint regarding [redacted]
[redacted]. A review of the records shows
that Ms. [redacted] had paid two separate transactions. One transaction was a payment to a closed...
account
number. The second transaction was a payment to the active account number. Once
the payment on the closed account was located a refund check was issued.
Thank you for allowing the opportunity to provide an explanation.
Sincerely,
[redacted]
Regulatory
Relations Specialist
Eversource
One
NSTAR Way, SUMSW380
[redacted]
o
###-###-####
f ###-###-####
Hi - I just wanted to let you know in writing that a supervisor reached out to me and said they will not bill me for the time I was not there. I do not want this compliant to appear as resolved until the bill shows up confirming this information. I am not willing to take there "word" for it. Once the bill arrives confirming they did not charge me for electricity that was put in my name with out my consent I will promptly reach out to you and inform you the compliant has been settled.
Thanks,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We apologize for any inconvenience this has caused the customer. Our Program Manager, Jeanne M[redacted] will be in touch with the customer as soon as possible to further discuss the customers concerns....
The customer’s account is currently being reviewed. One of our high bill specialists will be contacting the customer to further discuss their billing concerns.
yes">
Our records indicate the service at the referenced service address was in the customer’s name from 03/18/14 to 05/05/15 and there is an outstanding balance of $2569.31. All monthly billing statements during that...
time period were based on actual meter readings therefore no adjustment will be applied to the account. Due to the outstanding balance, the account has been referred to the collection agency, [redacted]. If the customer would like to discuss payment arrangement options she may call the collection agency at ###-###-####.
Revdex.com:I have reviewed the response made by the business in reference to comp[redacted]nt ID [redacted].
Paul came to my house yesterday (Nov 03, 2015) and brought the contract for me to sign.
He said he will start working on installation immediately. Hopefully he will keep for his word this time.
I really appreciate the help from Revdex.com!Sincerely, [redacted]
AFTER REVIEW OF THE SITUATION, THE REPRESENTATIVES INFORMED THE CUSTOMER OF THE CORRECT INFORMATION. FOR GAS ACCOUNTS, WE CAN NOT GIVE A TIME FRAME AS TO WHEN THE TECHNICIAN WILL BE THERE. THE TECHICIANS HAVE A SCHEDULE PER DAY AND WILL NOT KNOW THE TIME TO BE AT EACH LOCATION UNTIL...
THEY ARE ON THEIR WAY THERE. WE CAN LOOK INTO OUR POLICY TO SEE IF THIS CAN BE IMPROVED.
AFTER REVIEW OF THE ACCOUNT, IT WAS EXPLAINED TO THE CUSTOMER THAT HER NUMBER COULD BE PLACED ON THE ORDER, BUT THERE WAS NO GUARANTEE THAT THE TECH WOULD CALL BEFORE HE CAME. TECHNICIAN'S DO NOT CALL WHEN IT IS RECONNECT ON A SHUT OFF FOR NON PAYMENT. IT IS EVERSOURCE'S POLICY TO...
CHARGE WHEN A TECH IS ROUTED TO THE CUSTOMER'S HOME. THERE WILL BE NO CREDIT OF THE RECONNECT FEE.
After a review of the account, our records indicate a request for service to the new building was not submitted until December 10, 2015. On...
December 15th (two business days from when the work request was received) an Eversource Designer went to the location to check the area for a pole set, stake the pole and mark the area for call before you dig. During the visit, the customer requested Eversource return the following week to set the pole. The designer informed the customer that this was not possible due to work that was already planned, the work order process (billing, call before you dig, etc.) and with the holidays.
Municipal approval was received December 17, 2015 and on December 21st, 2015 (7 business days from when the work request was received), the work order was written and the customer’s bill was created and mailed to the customer.
The Eversource Designer was driving by the service address on December 22nd and noticed that the electrician installed the service on the opposite corner (in the back of the building) therefore stopped at the location to speak with the owner. It was explained that the electrician had to set the service entrance so Eversource could attach the service drop from the pole without crossing the roof (per Eversource policy). At this time, the customer requested again for the pole set and service energized as soon as possible. The Designer informed the customer with the holidays it would probably be at least 2-3 weeks to get the pole set.
The bill payment was not received by the customer until 01/08/2016. Eversource does not install any infrastructure until payment is received. Eversource's typical schedule for a complex service request is 15 business days from the date the payment is received. The work order has been going through the scheduling process and the work is scheduled for next week therefore this is within the 15 business day commitment to the customer.
AFTER REVIEW OF THE ACCOUNT, WHEN A CUSTOMER MOVES, IT IS REQUIRED THAT PAYMENT OF THE MISSING BUDGETS FROM THE PREVIOUS ADDRESS AND THE ANY NEW BILLS FROM THE NEW ADDRESS IS PAID BEFORE NEWSTART WILL BE REINSTATED. THE NEWSTART PROGRAM TAKES 12 PAYMENTS TO COMPLETE AND WHEN THERE IS STILL...
A BALANCE OF AFTER COMPLETION THE ACCOUNT IS ROLLED OVER TO A REGULAR BUDGET. THIS ACCOUNT HAS 11 PAYMENTS THE PROGRAM WAS NOT COMPLETED. WE WILL BE GRANTING THE CUSTOMER A PAYMENT ARRANGEMENT.
Its a disgrace to have lived in ct all of my life and now in one month the supplier charge on my account almost doubled my bill. I called to cancel it last month and today they tell me I never called. unreal if a few hundred dollars makes you a great company... then so be it...still can't believe it... a very unhappy customer.
Sabrina was the agent. Very very dissatisfied!
Complaint: [redacted]
I am rejecting this response because:
Their response is fraudulent. I never contacted the business to order service. I never provided documents showing that I intended on moving to this address. It doesn't make sense. If I intended on moving to the address but never moved there, how does utilities run up to over $900. In fact, the documents that I provided was my request for their documentation showing proof of my signature ordering service and or recorded call proving that it was me that had actually called. I provided them with a police report and notification that my identity had been stolen. They failed to provide any proof that I had called to order services. Instead they sent me to collections. I have never lived at this address in CT and in fact resided in [redacted] at the time so called services were ordered.
I am not paying this bill and have contacted an attorney. I have already called this business twice for them to be very rude and insist that I need to pay and sue the person in court that stole my identity, which is ridiculous. I also find it interesting that their story has changed since the last time I spoke with their customer service department. I am not calling again. They can deal with my attorney.
Sincerely,
Christopher F[redacted]
Dear Revdex.com:
Thank you for allowing the opportunity to respond to [redacted] inquiry regarding the electric service provided...
to [redacted]n C[redacted]omplaint is that he received a September electric bill for a cost of $212.69.
The September bill is comprised of the outstanding August bill of $94.77 and the September bill of $117.92 for a total cost of $212.69. The August bill was unpaid and the balance was carried into the September bill.
If I can be of additional assistance, please call me at 7[redacted]
Very truly yours,
M[redacted]
Regulatory Relations Specialist
EverSource customer service is horrendous.
I am desperately searching for an alternative.
We have a modest home in Waltham and average $400 a month in electric costs. The home is 1800 sq ft. We receive EverSource's Energry Reports for our home and the "neighbors". Our "rating" is always 3 to 4 times higher than our neighbors. My wife called to ask why? She was told that EverSource has the house down as a 1BR apartment. She explained it is a single family home with appx 1800 sq ft of living space. They said they would change their calculations. I have writtent to them 7x in the past month asking for an update with no reply. Wnhy on earth do they want "feedback" or one to write a comment if they do not respond.
In any event, I am looking for alternatives because they are absolutely stealing hard earned money
A review of the account shows the customer’s billing discrepancy is regarding the balance of $34.58 for the service address of [redacted]. As of 06/02/2015, the charges have been removed...
and the customer’s account reflects a zero balance. Please accept our apologies for any inconvenience; however the charges were billed to the customer due to a landlord agreement that was never removed when the property sold. Our records have been updated accordingly. The customer will receive a zero balance letter confirming the charges have been removed. The customer’s account was not sent to a collection agency, therefore will have no impact to their credit report.
The reconnection of service is scheduled for Monday December 7th. In the event, service is terminated the reconnect of service is scheduled for the next...
business day. Our workload for today is filled therefore we are unable to accommodate your request for same day service. We apologize for any mis- information the representative provided you regarding service being reconnected today and want to thank you for bringing this to our attention so we can take the proper corrective measures. Your account with be credited $50 for the inconvenience.
After reviewing the account, our records indicate the customer called to process a payment on Thursday, April...
30th around 12:22 PM. Because the customer was not at the location to verify whether the power was on or off, a Credit representative informed the customer that an attempt to cancel the disconnect order will be made, however this is not a guarantee because the service may already be off. The customer was instructed to place a call back to Credit if she found the power was off when she returned to the location. On Friday, May 1st around 2:00 PM, the customer called Credit to process a reconnect order because the service was off at her location. Credit advised the customer we would make every effort to reconnect the service that day, but there was no guarantee. The customer’s electric service was reconnected on May 4, 2015.
The annual reimbursement price for solar customers in Connecticut is based on the average hourly Connecticut [redacted]...
real time locational marginal price (RT-LMP) for the hours 10am to 4pm during the annual period. Attached is a copy of the Net Metering Tariff for the customer’s convenience. The website for [redacted] is [redacted] and their phone number is ###-###-####. The customer may outreach to them to inquire about the pricing and how the Connecticut real time locational marginal price average is determined.
GET ANOTHER PROVIDER! I've been a customer of CL-P for many years, ever since I remember. I never had a problem with them until cl-p became "Eversource". The worst supplier you can ever get. First of all their rates are high, second They cut off your service even if you have small children at home, which to me that shouldn't be allowed by the state Specially when they are small. This company does not care about you as a customer or your family, they care about your money. And if you don't have money then you can suffocate with your kids at home they still don't care.
This company it is so quick to shut off the services, quick to get your money and on top of that ask you for a Deposit of $200 to get service re connected. But what they are not to quick is to get somebody to your house to get your service back on,after you have paid your balance+ re connection fee+ deposit= No service for the next 24 hours.
I asked to speak to a supervisor I explained to her I was out of the country for 2 months because I had an emergency. And I told her I had this account for 14 years or more, I agreed to pay deposit, all I wanted was for them to send somebody to re connect the service the same day because I had small children at home, and she said "if you need your service today you need to pay another $100 or if you have an emergency call 211".
Really?
I think this company do this kind of things because they become so big and powerful that they get to a point where don't care about the customer just our money. But what they have to remember is that they are powerful and they are what they are because of us their customers.
So How about you actually start caring about your customers and their needs as much as you care about the money you get from us.
I will do everything I can to find another provider because Eversource is the worst.