AFTER REVIEW OF THE ACCOUNT THE CUSTOMER HAS BEEN REINSTATED ON TO THE [redacted] PROGRAM WITH AN ESTIMATED MONTHLY BUDGET AMOUNT OF $THIS IS AN ESTIMATE BASED ON USAGESHOULD THE CUSTOMERS USAGE INCREASE OR DECREASE THE CUSTOMERS BUDGET MAY INCREASE OR DECREASE AS WELLTHE CUSTOMER WILL RECEIVE A WELCOME LETTER VIA US MAILTHE CUSTOMERS BUDGET AMOUNT AND DUE DATE WILL BE LOCATED ON THE MONTHLY STATEMENT BEGINNING WITH THE JANUARY STATEMENTTHE CUSTOMER MAY CONTACT CREDIT AND COLLECTIONS AT ###-###-#### FOR ADDITIONAL QUESTIONS OR CONCERNS
I was deployed to Afghanistan for months and when I returned my electric was cut off within the week A family member was "taking care" of the bills but did not pay them The water pump was also turned off with the electric...so no water either I paid the balance due of $900, but then they added on a $security deposit that I could not pay They showed no compassion and would not let me pay the security deposit the following week, after pleading with them My elderly dog got heat exhaustion, and ended up dying at the veterinary Businesses should be judged and punished for their actions, or lack of
Dear Revdex.com: Thank you for allowing the opportunity to provide a response regarding the outstanding debt of $for *** [redacted] Ms [redacted] states that she contacted the company to end service prior to the date the service ended; however, she did not provide a date that she ended service Company records indicate that [redacted] contacted Eversource, formerly NSTAR, to arrange for a payment plan to stop termination of service due to nonpayment in November Additionally, records show that [redacted] was a recipient of Fuel Assistance during the heating season It is for those reasons and that Eversource was not contacted to end service that the customer is held responsible Thank you for allowing the opportunity to provide an explanation If I can be additional assistance, please contact me Very truly yours, [redacted] Regulatory Relations Specialist Eversource [redacted]
Complaint: [redacted] I am rejecting this response because: The facts remain as follows: The account was closed BEFORE 5/30/ Call records will show the phone call was made in mid April I CLEARLY informed the representative via telephone of my forwarding address AND my telephone number BOTH of which she noted on my account At that point, I no longer had access to my account because IT WAS CLOSED I did not and would not request nor allow a final bill to be sent to email which was no longer in use at that time I was moving and cable was already canceled at this point, obviously my email is connected to cable and this was also turned off This is common sense I have also checked with Comcast and verified that no email was received on my account during the period of time indicated by EVERSOURCE I can provide documentation of this if needed No attempts were made whatsoever via phone or mail to contact me regarding the balance AGAIN, Eversource did not attempt to contact me in any way to send a final bill They sent derogatory information directly to my credit report nearly a full six months later No correspondence in between whatsoeverThis is an unlawful and unfair business practice It is usual and customary and required by the Fair Credit Act to contact a customer before sending them to a collection agency and simultaneously reporting and negative credit information When I spoke to the collection agency, the individual stated that I was not the only customer they were doing this to and that he was getting hundreds of similar complaints The explanation regarding budget billing is not relevant to the situation in question I am not debating that there was a final bill due I am debating the unlawful billing practices and violation of the Fair Credit Reporting Act I request that all negative reporting be removed from my credit immediately and a legitimate final bill sent to me that I may review This is my right as a consumer The bill mentioned which was sent in December was mixed with two old address which I have not lived at in over years It did not start with a zero balance In addition, it included charges for a period of time after the account was closed I have verification of the dates I moved out and I am not responsible for the new tenants electrical usage It was very unclear how they arrived at the total amount due I will pay the inflated bill once I am provided with a clear itemized usage for the period of time I was there, specifically the usage you are able to obtain when you sing on to your account online You are shown the breakdown of charges for delivery and supplier and average daily usage I am entitled to this information for the period of time my account was active Again, I have no issue paying a final bill I want all of the information removed from my credit report In addition, I had previously requested via Jessica to have the property meter reviewed as I believe the charges are inflated or the meter is defective I explained to her a story I had just seen of this very problem This was refused At this point it is clear this will never happen At the very least I expect to have the information removed from my credit Lastly, I would mention that Eversource may want to consider training their managers to respect customers I am a highly educated business woman and did not appreciate being talked down to and ridiculed by someone in a management position I would never treat clients in this manner The young man from the collection agency provided me with better service than any manger I spoke to And that poor young man was afraid to give his name out Something is clearly wrong with the way business is conducted if they are not held accountable for following laws around fair billing and collection, and are allowed to ruin consumers credit unlawfully Perhaps Eversource feels they can do what they want because they monopolize the industry, they are a huge corporation and I am one person I can assure you I am not the only consumer who has had this experience Thank you [redacted] Sincerely, [redacted]
Thank you for taking the time to express your concernsIn the event a customer's service is turned off for non-payment, we require the customer to pay a security deposit to have their service restored It is to offset a potential loss should the customer leave an outstanding bill The amount of the security deposit is calculated based on the two highest consecutive bills from the past yearThe average from those two months is then recalculated for a day periodThe deposit is held until the customer establishes consecutive months of good payment history (no late payments) Accrued interest is automatically applied to the customer’s standard billing account annually in January @ 1.5% interest As a courtesy the $deposit will be waivedIn addition, a reconnection order is scheduled for today We apologize if the customer received anything less than adequate serviceIt’s always disappointing to us when we have not provided superior service to all of our customersThank you again for taking the time to express your concerns
A review of the account shows the termination notice was sent to the customer on June 24, We have no record of any return mail from the postal service and no record of a payment agreement established on the customer’s account prior to the termination date of 07/13/ In the event a customer's service is turned off for non-payment, we require the customer to pay a security deposit to have their service restored The amount of the security deposit is calculated based on the two highest consecutive bills from the past yearThe average from those two months is then recalculated for a day periodThe deposit is held until the customer establishes consecutive months of good payment history (no late payments) Accrued interest is automatically applied to the customer’s standard billing account annually in January @ 1.5% interest
Complaint: [redacted] I am rejecting this response because: my entire business was down due to this incidentwe have kept a security deposit tooat least they would have given a chance for few more minutesBecause, I did the payment while the mechanics was thereBut, he didn't pay any attention to my payment confirmation details that I was try to give himIs that the way Eversource treat us? We can't run away without paying themThis location runs hrs open and a gas station with convenient storeWe have a door walking cooler, two door deep freezers and Ice Cream Freezers etcHuge loss for usI hate EversourceI'm expecting at least $10,to recover this loss Sincerely, [redacted]
AFTER REVIEW OF THE SITUATION, AN EVERSOURCE ARBORIST DETERMINED THAT THE TREES ON MR [redacted] PROPERTY WERE IN CONTACT WITH THE POWER LINES POSING A RISK TO ELECTRIC RELIABILITY AND PUBLIC SAFETYTREE OWNER CONSENT FOR PRUNING AND REMOVAL IS NOT NEEDED WHEN TREES OR BRUSH ARE IN DIRECT CONTACT WITH THE POWER LINES THE CLEARING THAT HAS BEEN DONE TO DATE, WAS ON [redacted] DOT PROPERTY WHICH WE HAD PERMISSION FOR AS THERE ARE SOME TREES LOCATED ON STATE DOT PROPERTY NEAR THE CUSTOMER'S DRIVEWAY THAT ARE IN CONTACT WITH THE POWER LINES, WE WILL REVIEW THE WORK WITH THE DOT LANDSCAPE DESIGNER BEFORE PROCEEDINGAS A GESTURE OF GOOD WILL, WE ARE WILLING TO PLANT A FEW LOW GROWING SHRUBS THAT ARE COMPATIBLE WITH THE POWER LINES
A review of the account shows the customer called on 11/10/to cancel service as of 11/30/Due to a landlord agreement, service was not disconnected however service was taken out of the customer’s name as of the date he requested (11/30/15)The customer called on 12/29/advising our Customer Service Supervisor that his lease was until 12/28/therefore requested he be billed up to 12/28/instead of 11/30/which resulted in a balance of $owed by the customer (which was paid 12/29/15)The customer currently has a balanceEversource is not able to remove the charges incurred between 11/30/15-12/28/as the customer requested on 12/28/to be billed for that time period due to a dispute with the landlordIf the customer has any further billing disputes, the customer would need to be dispute them with the landlord directly
A review of the account shows, as of today (12/17/15) two payments ($and $228.81) were credited to the customer’s account totaling $In addition, two late payment charges have been removed ($and $1.27) totaling $The customer’s account is now current with a balance of $due on 01/13/We apologize for any inconvenience this may have caused you
We are very sorry to hear the customer received less than adequate serviceThe total charges on all customer bills include both supplier and delivery chargesThe supply charge is broken down into two charges, the Supply Charge and the Sales Services Charge The delivery charge is broken down into four charges, to include a Customer Service Charge, Delivery Charge, SER Mechanism and Conservation Adjustment Mechanism Charge The customer can find a brief description of each individual charge shown under the Supply and Delivery Services Detail on her bills below: Supply Charges Detail: Supply Charge: The total purchased gas cost of each unit of natural gasSales Services Charge: The rate associated with the recovery of on-site production and storage plant associated with the provision of gas supply, as well as certain gas supply- related asset costsDelivery Charges Detail: Customer Service Charge: The basic cost of providing service, such as metering, meter reading and billingA flat rate that depends on customer type (e.g., non-heating vsheating)Delivery Charge: The charge to deliver natural gas through the [redacted] distribution systemSER Mechanism Charge (System Expansion Reconciliation Mechanism): The SER reflects the surplus or shortfall in the amount collected by Eversource to expand natural gas distribution in [redacted] Conservation Adjustment Mechanism: Funds the expansion of conservation programs and to make them available to all customers, not just income-eligible customersEversource is mandated by state regulators therefore both supplier and delivery charges have the approval of the [redacted] yWe hope the customer finds this information helpfulAs a reference the customer may refer to our website for further explanation of charges at [redacted]
GET ANOTHER PROVIDER! I've been a customer of CL-P for many years, ever since I rememberI never had a problem with them until cl-p became "Eversource"The worst supplier you can ever getFirst of all their rates are high, second They cut off your service even if you have small children at home, which to me that shouldn't be allowed by the state Specially when they are smallThis company does not care about you as a customer or your family, they care about your moneyAnd if you don't have money then you can suffocate with your kids at home they still don't careThis company it is so quick to shut off the services, quick to get your money and on top of that ask you for a Deposit of $to get service re connectedBut what they are not to quick is to get somebody to your house to get your service back on,after you have paid your balance+ re connection fee+ deposit= No service for the next hoursI asked to speak to a supervisor I explained to her I was out of the country for months because I had an emergencyAnd I told her I had this account for years or more, I agreed to pay deposit, all I wanted was for them to send somebody to re connect the service the same day because I had small children at home, and she said "if you need your service today you need to pay another $or if you have an emergency call 211"Really? I think this company do this kind of things because they become so big and powerful that they get to a point where don't care about the customer just our moneyBut what they have to remember is that they are powerful and they are what they are because of us their customersSo How about you actually start caring about your customers and their needs as much as you care about the money you get from usI will do everything I can to find another provider because Eversource is the worst
Complaint: [redacted] I am rejecting this response because: I want to reject the answer from EversourceDue to their negligence of mailing my bill to a insufficient address my account went to collections and ruined my credit score I have spoken with the credit collection agency supervisor Since then they have informed me with Eversource's permission they can completely remove the judgement off my credit reportThe account was paid in fullI was unaware of this bill because I moved and they failed to forward my bill to the billing addressI'm trying to finance a home and due to me pulling my credit I was made aware of thisThe judgement has dropped my score ptsI would like this resolved pleaseA manager was suppose to call me back within hrs and haven't calledI'm unsatisfied with a letter due to the fact of their negligenceThank you, Sincerely, [redacted]
Hi - I just wanted to let you know in writing that a supervisor reached out to me and said they will not bill me for the time I was not thereI do not want this compliant to appear as resolved until the bill shows up confirming this informationI am not willing to take there "word" for itOnce the bill arrives confirming they did not charge me for electricity that was put in my name with out my consent I will promptly reach out to you and inform you the compliant has been settled Thanks, [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
A review of the account shows the customer’s billing discrepancy is regarding the balance of $for the service address of [redacted] ***As of 06/02/2015, the charges have been removed and the customer’s account reflects a zero balancePlease accept our apologies for any inconvenience; however the charges were billed to the customer due to a landlord agreement that was never removed when the property sold Our records have been updated accordinglyThe customer will receive a zero balance letter confirming the charges have been removedThe customer’s account was not sent to a collection agency, therefore will have no impact to their credit report
Dear Revdex.com: The commercial property address for the complaint is [redacted] [redacted] The records show that the electric power had been disconnected for a long durationIn order to have the commercial service restored a work order and inspection from the local wiring inspector was required After this procedure was completed the power for the property was restored Thank you for allowing the opportunity to provide an explanation Very truly yours, Mary Ellen M [redacted] Regulatory Relations Specialist Eversource Station Drive, SUMSW Westwood, MA o 781-441-
A review of the account shows the customer is on a payment agreement for $165/month (due on the 8th of every month) until October The customer is going to receive monthly billing statements to reflect the customer’s actual monthly charges including the customer’s up to date balance however because the customer is on the payment agreement the customer will continue to pay the $165/monthly instead of the “total amount due” that reflects on the billing statement
A review of the account shows the billing statements dated 01/15/and 02/02/were based on actual meter readings off the gas meterBased on the information from the customer, the heat and hot water were not working properly during the above time frameThe malfunctioning of appliances is considered an internal issue that needs to be discussed with the customer’s landlord as Eversource is not responsible for any equipment beyond our meter In regards to the customer’s electric bill the customers balance is $of which $was usage from 01/05/16-01/15/and $(from 01/15/16-02/12/16)The charge of $was a corrected bill as the 1st bill the customer received on 01/15/was for $(which was based on an estimated reading)The total charges of $are based on actual readings
Dear Revdex.com: Thank you for allowing the opportunity to respond to Benjamin ***’s complaint regarding his bankruptcy filingThe information on the account from June indicate there were promises to pay that were not upheld by the customerOn August 23, 2016, Mr [redacted] was given another exemption while the claim of bankruptcy was reviewed and later that day Eversource contacted the household asking for the customer of record to call EversourceMr [redacted] did not return the call and collection activities proceeded on August 25, Mr [redacted] has spoken with our legal collection department regarding the bankruptcy and has been advised to contact his attorney regarding this matter The customer has since made a down payment, arranged a payment plan and the service has been restored If I can be of additional service, please call me at [redacted] Very truly yours, Mary Ellen Molloy Regulatory Relations Specialist Eversource Station Drive, SUMSW Westwood, MA
AFTER REVIEW OF THE ACCOUNT THE CUSTOMER HAS BEEN REINSTATED ON TO THE [redacted] PROGRAM WITH AN ESTIMATED MONTHLY BUDGET AMOUNT OF $THIS IS AN ESTIMATE BASED ON USAGESHOULD THE CUSTOMERS USAGE INCREASE OR DECREASE THE CUSTOMERS BUDGET MAY INCREASE OR DECREASE AS WELLTHE CUSTOMER WILL RECEIVE A WELCOME LETTER VIA US MAILTHE CUSTOMERS BUDGET AMOUNT AND DUE DATE WILL BE LOCATED ON THE MONTHLY STATEMENT BEGINNING WITH THE JANUARY STATEMENTTHE CUSTOMER MAY CONTACT CREDIT AND COLLECTIONS AT ###-###-#### FOR ADDITIONAL QUESTIONS OR CONCERNS
I was deployed to Afghanistan for months and when I returned my electric was cut off within the week A family member was "taking care" of the bills but did not pay them The water pump was also turned off with the electric...so no water either I paid the balance due of $900, but then they added on a $security deposit that I could not pay They showed no compassion and would not let me pay the security deposit the following week, after pleading with them My elderly dog got heat exhaustion, and ended up dying at the veterinary Businesses should be judged and punished for their actions, or lack of
Complaint: [redacted] I am rejecting this response because: I did not authorize them to switch me back Sincerely, [redacted] ***
Dear Revdex.com: Thank you for allowing the opportunity to provide a response regarding the outstanding debt of $for *** [redacted] Ms [redacted] states that she contacted the company to end service prior to the date the service ended; however, she did not provide a date that she ended service Company records indicate that [redacted] contacted Eversource, formerly NSTAR, to arrange for a payment plan to stop termination of service due to nonpayment in November Additionally, records show that [redacted] was a recipient of Fuel Assistance during the heating season It is for those reasons and that Eversource was not contacted to end service that the customer is held responsible Thank you for allowing the opportunity to provide an explanation If I can be additional assistance, please contact me Very truly yours, [redacted] Regulatory Relations Specialist Eversource [redacted]
Complaint: [redacted] I am rejecting this response because: The facts remain as follows: The account was closed BEFORE 5/30/ Call records will show the phone call was made in mid April I CLEARLY informed the representative via telephone of my forwarding address AND my telephone number BOTH of which she noted on my account At that point, I no longer had access to my account because IT WAS CLOSED I did not and would not request nor allow a final bill to be sent to email which was no longer in use at that time I was moving and cable was already canceled at this point, obviously my email is connected to cable and this was also turned off This is common sense I have also checked with Comcast and verified that no email was received on my account during the period of time indicated by EVERSOURCE I can provide documentation of this if needed No attempts were made whatsoever via phone or mail to contact me regarding the balance AGAIN, Eversource did not attempt to contact me in any way to send a final bill They sent derogatory information directly to my credit report nearly a full six months later No correspondence in between whatsoeverThis is an unlawful and unfair business practice It is usual and customary and required by the Fair Credit Act to contact a customer before sending them to a collection agency and simultaneously reporting and negative credit information When I spoke to the collection agency, the individual stated that I was not the only customer they were doing this to and that he was getting hundreds of similar complaints The explanation regarding budget billing is not relevant to the situation in question I am not debating that there was a final bill due I am debating the unlawful billing practices and violation of the Fair Credit Reporting Act I request that all negative reporting be removed from my credit immediately and a legitimate final bill sent to me that I may review This is my right as a consumer The bill mentioned which was sent in December was mixed with two old address which I have not lived at in over years It did not start with a zero balance In addition, it included charges for a period of time after the account was closed I have verification of the dates I moved out and I am not responsible for the new tenants electrical usage It was very unclear how they arrived at the total amount due I will pay the inflated bill once I am provided with a clear itemized usage for the period of time I was there, specifically the usage you are able to obtain when you sing on to your account online You are shown the breakdown of charges for delivery and supplier and average daily usage I am entitled to this information for the period of time my account was active Again, I have no issue paying a final bill I want all of the information removed from my credit report In addition, I had previously requested via Jessica to have the property meter reviewed as I believe the charges are inflated or the meter is defective I explained to her a story I had just seen of this very problem This was refused At this point it is clear this will never happen At the very least I expect to have the information removed from my credit Lastly, I would mention that Eversource may want to consider training their managers to respect customers I am a highly educated business woman and did not appreciate being talked down to and ridiculed by someone in a management position I would never treat clients in this manner The young man from the collection agency provided me with better service than any manger I spoke to And that poor young man was afraid to give his name out Something is clearly wrong with the way business is conducted if they are not held accountable for following laws around fair billing and collection, and are allowed to ruin consumers credit unlawfully Perhaps Eversource feels they can do what they want because they monopolize the industry, they are a huge corporation and I am one person I can assure you I am not the only consumer who has had this experience Thank you [redacted] Sincerely, [redacted]
Thank you for taking the time to express your concernsIn the event a customer's service is turned off for non-payment, we require the customer to pay a security deposit to have their service restored It is to offset a potential loss should the customer leave an outstanding bill The amount of the security deposit is calculated based on the two highest consecutive bills from the past yearThe average from those two months is then recalculated for a day periodThe deposit is held until the customer establishes consecutive months of good payment history (no late payments) Accrued interest is automatically applied to the customer’s standard billing account annually in January @ 1.5% interest As a courtesy the $deposit will be waivedIn addition, a reconnection order is scheduled for today We apologize if the customer received anything less than adequate serviceIt’s always disappointing to us when we have not provided superior service to all of our customersThank you again for taking the time to express your concerns
A review of the account shows the termination notice was sent to the customer on June 24, We have no record of any return mail from the postal service and no record of a payment agreement established on the customer’s account prior to the termination date of 07/13/ In the event a customer's service is turned off for non-payment, we require the customer to pay a security deposit to have their service restored The amount of the security deposit is calculated based on the two highest consecutive bills from the past yearThe average from those two months is then recalculated for a day periodThe deposit is held until the customer establishes consecutive months of good payment history (no late payments) Accrued interest is automatically applied to the customer’s standard billing account annually in January @ 1.5% interest
Complaint: [redacted] I am rejecting this response because: my entire business was down due to this incidentwe have kept a security deposit tooat least they would have given a chance for few more minutesBecause, I did the payment while the mechanics was thereBut, he didn't pay any attention to my payment confirmation details that I was try to give himIs that the way Eversource treat us? We can't run away without paying themThis location runs hrs open and a gas station with convenient storeWe have a door walking cooler, two door deep freezers and Ice Cream Freezers etcHuge loss for usI hate EversourceI'm expecting at least $10,to recover this loss Sincerely, [redacted]
AFTER REVIEW OF THE SITUATION, AN EVERSOURCE ARBORIST DETERMINED THAT THE TREES ON MR [redacted] PROPERTY WERE IN CONTACT WITH THE POWER LINES POSING A RISK TO ELECTRIC RELIABILITY AND PUBLIC SAFETYTREE OWNER CONSENT FOR PRUNING AND REMOVAL IS NOT NEEDED WHEN TREES OR BRUSH ARE IN DIRECT CONTACT WITH THE POWER LINES THE CLEARING THAT HAS BEEN DONE TO DATE, WAS ON [redacted] DOT PROPERTY WHICH WE HAD PERMISSION FOR AS THERE ARE SOME TREES LOCATED ON STATE DOT PROPERTY NEAR THE CUSTOMER'S DRIVEWAY THAT ARE IN CONTACT WITH THE POWER LINES, WE WILL REVIEW THE WORK WITH THE DOT LANDSCAPE DESIGNER BEFORE PROCEEDINGAS A GESTURE OF GOOD WILL, WE ARE WILLING TO PLANT A FEW LOW GROWING SHRUBS THAT ARE COMPATIBLE WITH THE POWER LINES
A review of the account shows the customer called on 11/10/to cancel service as of 11/30/Due to a landlord agreement, service was not disconnected however service was taken out of the customer’s name as of the date he requested (11/30/15)The customer called on 12/29/advising our Customer Service Supervisor that his lease was until 12/28/therefore requested he be billed up to 12/28/instead of 11/30/which resulted in a balance of $owed by the customer (which was paid 12/29/15)The customer currently has a balanceEversource is not able to remove the charges incurred between 11/30/15-12/28/as the customer requested on 12/28/to be billed for that time period due to a dispute with the landlordIf the customer has any further billing disputes, the customer would need to be dispute them with the landlord directly
A review of the account shows, as of today (12/17/15) two payments ($and $228.81) were credited to the customer’s account totaling $In addition, two late payment charges have been removed ($and $1.27) totaling $The customer’s account is now current with a balance of $due on 01/13/We apologize for any inconvenience this may have caused you
We are very sorry to hear the customer received less than adequate serviceThe total charges on all customer bills include both supplier and delivery chargesThe supply charge is broken down into two charges, the Supply Charge and the Sales Services Charge The delivery charge is broken down into four charges, to include a Customer Service Charge, Delivery Charge, SER Mechanism and Conservation Adjustment Mechanism Charge The customer can find a brief description of each individual charge shown under the Supply and Delivery Services Detail on her bills below: Supply Charges Detail: Supply Charge: The total purchased gas cost of each unit of natural gasSales Services Charge: The rate associated with the recovery of on-site production and storage plant associated with the provision of gas supply, as well as certain gas supply- related asset costsDelivery Charges Detail: Customer Service Charge: The basic cost of providing service, such as metering, meter reading and billingA flat rate that depends on customer type (e.g., non-heating vsheating)Delivery Charge: The charge to deliver natural gas through the [redacted] distribution systemSER Mechanism Charge (System Expansion Reconciliation Mechanism): The SER reflects the surplus or shortfall in the amount collected by Eversource to expand natural gas distribution in [redacted] Conservation Adjustment Mechanism: Funds the expansion of conservation programs and to make them available to all customers, not just income-eligible customersEversource is mandated by state regulators therefore both supplier and delivery charges have the approval of the [redacted] yWe hope the customer finds this information helpfulAs a reference the customer may refer to our website for further explanation of charges at [redacted]
GET ANOTHER PROVIDER! I've been a customer of CL-P for many years, ever since I rememberI never had a problem with them until cl-p became "Eversource"The worst supplier you can ever getFirst of all their rates are high, second They cut off your service even if you have small children at home, which to me that shouldn't be allowed by the state Specially when they are smallThis company does not care about you as a customer or your family, they care about your moneyAnd if you don't have money then you can suffocate with your kids at home they still don't careThis company it is so quick to shut off the services, quick to get your money and on top of that ask you for a Deposit of $to get service re connectedBut what they are not to quick is to get somebody to your house to get your service back on,after you have paid your balance+ re connection fee+ deposit= No service for the next hoursI asked to speak to a supervisor I explained to her I was out of the country for months because I had an emergencyAnd I told her I had this account for years or more, I agreed to pay deposit, all I wanted was for them to send somebody to re connect the service the same day because I had small children at home, and she said "if you need your service today you need to pay another $or if you have an emergency call 211"Really? I think this company do this kind of things because they become so big and powerful that they get to a point where don't care about the customer just our moneyBut what they have to remember is that they are powerful and they are what they are because of us their customersSo How about you actually start caring about your customers and their needs as much as you care about the money you get from usI will do everything I can to find another provider because Eversource is the worst
Complaint: [redacted] I am rejecting this response because: I want to reject the answer from EversourceDue to their negligence of mailing my bill to a insufficient address my account went to collections and ruined my credit score I have spoken with the credit collection agency supervisor Since then they have informed me with Eversource's permission they can completely remove the judgement off my credit reportThe account was paid in fullI was unaware of this bill because I moved and they failed to forward my bill to the billing addressI'm trying to finance a home and due to me pulling my credit I was made aware of thisThe judgement has dropped my score ptsI would like this resolved pleaseA manager was suppose to call me back within hrs and haven't calledI'm unsatisfied with a letter due to the fact of their negligenceThank you, Sincerely, [redacted]
Hi - I just wanted to let you know in writing that a supervisor reached out to me and said they will not bill me for the time I was not thereI do not want this compliant to appear as resolved until the bill shows up confirming this informationI am not willing to take there "word" for itOnce the bill arrives confirming they did not charge me for electricity that was put in my name with out my consent I will promptly reach out to you and inform you the compliant has been settled Thanks, [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
A review of the account shows the customer’s billing discrepancy is regarding the balance of $for the service address of [redacted] ***As of 06/02/2015, the charges have been removed and the customer’s account reflects a zero balancePlease accept our apologies for any inconvenience; however the charges were billed to the customer due to a landlord agreement that was never removed when the property sold Our records have been updated accordinglyThe customer will receive a zero balance letter confirming the charges have been removedThe customer’s account was not sent to a collection agency, therefore will have no impact to their credit report
Dear Revdex.com: The commercial property address for the complaint is [redacted] [redacted] The records show that the electric power had been disconnected for a long durationIn order to have the commercial service restored a work order and inspection from the local wiring inspector was required After this procedure was completed the power for the property was restored Thank you for allowing the opportunity to provide an explanation Very truly yours, Mary Ellen M [redacted] Regulatory Relations Specialist Eversource Station Drive, SUMSW Westwood, MA o 781-441-
A review of the account shows the customer is on a payment agreement for $165/month (due on the 8th of every month) until October The customer is going to receive monthly billing statements to reflect the customer’s actual monthly charges including the customer’s up to date balance however because the customer is on the payment agreement the customer will continue to pay the $165/monthly instead of the “total amount due” that reflects on the billing statement
A review of the account shows the billing statements dated 01/15/and 02/02/were based on actual meter readings off the gas meterBased on the information from the customer, the heat and hot water were not working properly during the above time frameThe malfunctioning of appliances is considered an internal issue that needs to be discussed with the customer’s landlord as Eversource is not responsible for any equipment beyond our meter In regards to the customer’s electric bill the customers balance is $of which $was usage from 01/05/16-01/15/and $(from 01/15/16-02/12/16)The charge of $was a corrected bill as the 1st bill the customer received on 01/15/was for $(which was based on an estimated reading)The total charges of $are based on actual readings
Dear Revdex.com: Thank you for allowing the opportunity to respond to Benjamin ***’s complaint regarding his bankruptcy filingThe information on the account from June indicate there were promises to pay that were not upheld by the customerOn August 23, 2016, Mr [redacted] was given another exemption while the claim of bankruptcy was reviewed and later that day Eversource contacted the household asking for the customer of record to call EversourceMr [redacted] did not return the call and collection activities proceeded on August 25, Mr [redacted] has spoken with our legal collection department regarding the bankruptcy and has been advised to contact his attorney regarding this matter The customer has since made a down payment, arranged a payment plan and the service has been restored If I can be of additional service, please call me at [redacted] Very truly yours, Mary Ellen Molloy Regulatory Relations Specialist Eversource Station Drive, SUMSW Westwood, MA