Complaint: [redacted] I am rejecting this response because I never changed to [redacted] , have never heard of [redacted] and have no contact information for [redacted] In addition, I requested that my supplier change to ***/Eversource December 23, - and this is clearly documented and confirmed by Eversource below in a chain of emails As soon as I identified the problem with my billing on January 16, I contacted ***/Eversource (see email to [redacted] below from Jan 30) to have them rectify the issue At that time, what [redacted] told me was that they had billing problems They had computer problems They did not know how to remedy these problems They did not know how the change occurred and they did not know how to implement the 12/23/change to *** Nonetheless I was consistent at that time that from December that I only wanted [redacted] to be my supplier [redacted] sends the bills not [redacted] so they are in the best position to remedy I do not have any contact or relationship with [redacted] As my correspondence below notes, I was prompt in my objection to the bill and this change and [redacted] at that time admitted that they had billing and computer problems The bill is sent by *** I would be happy to net out the portion of the bills that reflect amounts that are claimed to be owing to [redacted] and [redacted] can take it up with ***, but because [redacted] does collections for [redacted] I am not contacting them I do not know how to contact them and I have never contacted them before I have no legal relationship with them whatsoever [redacted] should work it out with ***/Eversource has been unable to resolve this billing issue on the phone, by email and by regular mail ***/Eversource has been unable to: Timely change my supplier to [redacted] in December despite email correspondence confirming the change They were unable to reflect this in the bills and service orders that followed They continue to say that my account was changed to [redacted] in December, but as you can see below, my provider was changed to ***, not [redacted] -- but for some unknown reason, [redacted] changed my supplier (after it had already been changed to them) to *** This was not done by me Why would I change the supplier to [redacted] in early December, effective mid- January, and then call [redacted] and ask to change to [redacted] in December, and expect that it be changed to [redacted] in mid January only two weeks later That is what happened Why would I do this? Explain how or why [redacted] was listed as a supplier on January bill Especially since every correspondence sent by me to ***/Eversource noted that I only wanted them to switch my supplier from whomever I had in to *** Why [redacted] was unable to get this done is unclearPlease see my emails below re: [redacted] and re: my December request to make [redacted] my sole supplier Please note that they keep referring to a [redacted] service request 12/18/2014, but my service was changed to [redacted] on December 23, and confirmed by ***I also want to report that I have started to receive shutoff notices from Eversource Credit and Collection Dept This must stop immediately I am actively disputing my billing and consider this to be harassment Additionally, it just continued demonstration of Eversource's inability to manage its internal affairs and communications If I receive any further harassing communications, in addition to the Revdex.com I will be contact the appropriate state utility authorities and my state representatives Sincerely, [redacted] EMAIL FROM [redacted] CONFIRMING [redacted] (NOT [redacted] ) AS SUPPLIER FROM DECEMBER 23, GOING FORWARD - please note the date of this email confirming that ***/Eversource is my supplier: [redacted] 12/23/to me Hello Ms [redacted] , I submitted the request for you to be billed up to today on your current supplier with those readings Once the bill issues out we will be able to drop your supplier and bring you back to standard service with [redacted] *** Any further questions please feel free to contact us Thank you and have a great daySincerely, [redacted] *** Customer Care Team [redacted] EMAIL FROM [redacted] regarding [redacted] Feb to me Mr [redacted] We apologize for any confusion regarding your bill Per our conversation on 1/28/our billing department rebilled and corrected the 1/15/statement to reflect the change back to Standard Service Generation On 12/18/we received a request from *** [redacted] through an inbound enrollment requesting a transfer over per customer requestThis enrollment request was to take effect after the 1/15/billing cycleWhen billing was corrected, per the enrollment request we received from the supplier, the account was then enrolled onto *** [redacted] from 1/15/going forward If you wanted to end enrollment with the supplier you may first want to check with them to make sure there are no early termination charges depending on the contract enrolled with them You can always continue to visit [redacted] to compare alternate supplier optionsComparing your sales and purchases from last year, this does seem pretty consistent for this time frame The purchases on the account were lower this year than last year and your sales are also lower this year compared to last year for the same time frame Were you able to check your inverter readings for your total generation for the same time frame? With the type of weather we’ve been experiencing this fall going into winter there has been a decrease in generation for a lot of customers Especially with the temperatures running so much lower and colder this year compared to previous years your motor driven appliances will be running more Not only did the supplier change cause the bill amount to be higher than last year but there are other portions of the bill that had slight increases as well compared to last year that can attribute to thisWe hope this explanation was useful If you have any other questions please feel free to contact our Customer Care Team at [redacted] Monday through Friday between a.mand 4:p.mThank you and have a good daySincerely, EversourceCustomer Care Team [redacted] Feb email from me to [redacted] summarizing January call with [redacted] regarding the unexplained appearance of [redacted] on my ***/Eversource bill: [redacted] [redacted] Feb to CustomerCareReHi -My billing remains incorrect and consistent with the call that we had on January 30th, I will not be paying any more bills until it is corrected I have spent hours upon hours on this issue and it is still not resolved I can't spend any more time on it If you take any credit action against me, I will save this correspondence and all other correspondence that I have had with [redacted] or Eversource, including records of our telephone conversations -- I will send them to my state and federal representatives as well as the Revdex.comAs a recap - I changed my [redacted] supplier in December via emails with *** I changed my supplier from a third party to *** I took all steps that [redacted] asked me to take including sending to you via email the numbers on both sides of my net meter [redacted] changed my supplier but was unable to change my billing As a result, I was overbilled by at least $for the next billing periodI called [redacted] and after being on hold and transferred several times, I was told that there was a "computer problem" at [redacted] and that unfortunately they could not rectify my bill, but they were aware of the issue and that it would be corrected I told [redacted] rep that I would not pay any bill until the information on the bill reflected the supply change from December and the current [redacted] ratesI received an email from [redacted] that said that the situation had been corrected (Jan 30) and that I would receive a corrected bill I received a corrected bill reflecting a credit and the change to [redacted] as supplierToday (2/21) I received a new bill from Eversource (***'s new name) for $ Deducted from this amount was my credit from my last bill of $ The supplier is listed as "*** [redacted] " which is not [redacted] or Eversource I did not change my supplier from [redacted] -- and the rates are different with this supplier than *** I am not sure why I am being billed for supply from *** that I did not orderIn addition, my [redacted] usage is noted as 67kWh/day during this billing period This is despite the fact that the house has been vacant for approximately 25% of the month, and equaling my usage during the same period in when the house was occupied the entire time It is crazy that my bill for one month in February, with no air conditioning usage, would be $WITH solar panels installed! Something is wrong with your metering, your billing system and how in the world do you now have [redacted] as my supplier??? Please correct, provide support or credits -- and I look forward to leaving your grid as soon as I can It is not possible that my bill could be this high in the middle of the winter when no one is homeSincerely, [redacted]
Our records indicate there is a pending work request (dated 11/12/16) for streetlight repairs on [redacted] As a reference, the work request number is [redacted] We typically perform a field visit within to business days from the reported date to assess the lights and depending on the nature of repair it may take up to business days to repair A field visit is currently scheduled for today however is subject to change based on work activity and weather
[redacted] changed their name to Eversource, February The customer was enrolled in Budget Billing Before her account was closed on 5/30/a payment was made on 5/8/for $ Her account would have been paid current for her Budget Billing paymentBudget Billing is for customers to pay the same amount each month to offset higher bills during some months At some point the customer will owe more than they are paying The customer was originally paying $but on 3/24/that amount was increased to $ There are settlement months for Budget Billing but it will also settle up if the account is closed The account was closed on 5/30/and the actual billing was produced for $ The customer was enrolled in E-Bill and the final bill was sent to her email on 6/2/ Once a final bill is more than days past due it is sent to a collection agency for soft collections After days it is moved to collections and can affect the customer’s credit history A billing and payment history was mailed to the customer per her request in 12/21/for her to review that shows actual bills and payments This balance is still owed by the customer The credit bureau reporting is accurate
Dear Revdex.com: Please express my apology to [redacted] for not getting receiving a return callUsually, when a customer asks to speak to a supervisor the call is escalated to a senior representative and then a supervisor if the issue cannot be remediedIt is uncertain as to why the chain of response was not employed on the occasions that she called after receiving the April 13, letterThe April 13, letter explained the origin of the original $credit applied to the account There was a follow up letter dated May 3, explaining an additional credit to the account resulting in a credit balance of $ Thank you for allowing the opportunity to provide an explanation Very truly yours, Mary Ellen M [redacted] Regulatory Relations Specialist Eversource Station Drive, SUMSW Westwood, MA o 781-441- f 781-441-
WORST CUSTOMER SERVICE EVER! Is there anything we, as the customer, can do about this ridiculousness? I think Eversource forgets who the paying customer is and decides when they can talk to you!!! Unbelievable I ABSOLUTELY LOATH THIS COMPANY but don't know what I can do Are they regulated? I am so frustrated at the way this place treats their paying customers
Complaint: [redacted] I am rejecting this response because: Good morning I am writing in regards to a previous compliant against Eversource (formerly ***) # [redacted] Eversource has not responded to a claim I submitted on May 22, via certified mail for an ongoing issue which was finally resolved on April 7, I would like to b reimburse for my out of pocket expenses as well as a credit to my bill detailed in my correspondence to themI would greatly appreciate a responseI think it is totally unprofessional for my request to be ignored, especially since I was having a problem with my power since February - over a year ago I do appreciate your assistance in this matter Sincerely , [redacted] Sincerely, [redacted]
After a review of the account, there is no record on the customer’s account that we received the necessary paperwork to complete the fraud investigation process The customer can contact the receivables recovery department at [redacted] for further assistanceRepresentatives are available Monday through Friday, from A.M to 4:P.M
Complaint: [redacted] I am rejecting this response because: I got a quicker response to my complaint with the Revdex.com than a three day return phone call from a Supervisor,, *** 1) The "supposed" disconnection process which is an actual bill dated 3/12/that states on it "Please remit the past due amount of $ This amount is due immediately in order to avoid a possible service disconnection." This is not a "cancellation notice" This is a notice of a past due amount which we intended to pay on the March bill The term "possible" does not indicate that my power will be shut off 2) The March 4th supposed disconnection notice was not received by us and Eversource reps stated that the [redacted] must have failed to deliver it Which my response was that the policy should be to send a cancellation signed receipt verifying the notice was delivered 3) Due to a family emergency we overlooked paying Eversource I did not contact Eversource since [redacted] had no issue/problem with this in the past so a precedent was established We may have been late on a few payments but we always paid and one occurrence should not constitute a punitive action from Eversource If credit history is a concern then please run a credit check and you will find my FICO score in the high 700's 4) The statement referring to my option to have services reconnected the same day as opposed to next business day reconnection is completely unreasonable The notion of waiting a day to have my electricity put on so that my family does not have hot meals, cold showers and use of candles is asinine From the time to reconnection order was placed a technician was at my house in under an hour and cut off a temporary lock from my meter This took minutes to do The $fee is excessive and punitive I am requesting a refund of the deposit and the reconnection fee If Eversouce fails to comply with my request I will file a complaint with the Connecticut DPUC Sincerely, [redacted] ***
A review of the customer’s account shows on 07/27/15, the customer processed a payment of $with our representative for the electric service account and was informed the Matching Payment Program would be reinstatedWe regret to inform you that the customer was misinformed as the customer’s electric service account is not eligible for the Matching Payment ProgramAs a result, the New Start Program was offered to the customer for $a month with an additional $down payment We apologize for any inconvenience this may have caused Due to the oversight by our representative, the customer’s account has been reinstated in the New Start program for $a month with no additional down payment and is protected from disconnection
Eversource has a monopoly on providing electricity in my area and they are charging way too many extra feesThe amount they are charging with no competitors available to use is ludicrousI am very conservative in my use of electricityI have never been more disappointed with a company in my life
We apologize for any inconvenience this caused the customerDue to the security deposit of $being paid on 02/12/we have waived the reconnection fee of $ yes">
Effective October 2014, in the event a customer's service is turned off for non-payment, Eversource requires customers to pay a security deposit in addition to the delinquent balance to have service restored The amount of the security deposit is calculated based on the two highest consecutive bills from the past yearThe average from those two months is then recalculated for a day periodThe deposit is held until the customer establishes consecutive months of good payment history (no late payments) Accrued interest is automatically applied to the customer’s standard billing account annually in January @ 1.5% interest A review of the account shows the customer’s service was disconnected on 10/20/therefore a security deposit of $was collectedThe month history from October to October shows a total of late payment charges were assessed and applied to the account therefore the customer is not eligible for a refund at this time
AFTER A REVIEW OF THE ACCOUNT THE LANDLORD AGREED TO ACCEPT CHARGES FOR SERVICE AT [redacted] AS OF 1/9/THE CUSTOMERS BILLING HAS BEEN ADJUSTED TO REFLECT THIS CHANGE AND A NEW FINAL BILLING STATEMENT WILL BE SENT TO THE CUSTOMER’S CURRENT HOME ADDRESS VIA US MAILTHE CUSTOMER MAY CONTACT CUSTOMER SERVICE AT [redacted] SHOULD HE HAVE ADDITIONAL QUESTIONS OR CONCERNS
Came back from a week long vacation late Friday night Labor Day weekend No powerCalled Eversource and was informed service was shutoff after 30-days nonpayment My wife had previously set up auto pay with Eversource Customer service explained their offices were closed until Tuesday morning for the Labor Day holiday and only staffed for power outages so we must wait for powerMy wife tried to explain that she previously set up auto pay Eversource, and that at all times sufficient funds were in her bank account for Eversource to withdraw, but to no availOur food rotted, our pool water turned green and our kids will start a new school year "in the dark." We are beyond furious and will subpoena the phone recording of when my wife set up auto pay I can only imagine how they treat poor people who fall behind in their paymentsTo turn off power the day before a four-day holiday weekend (Eversource employees were off on Friday as well as Labor Day) and leave a family without any possibility of restoring it for four-days is irresponsible and foreseeably critically dangerous in certain situationsWe intend to follow up with the regulatory agency in CT
A review of the account shows the termination notice was sent to the customer on September 9, (via mail) with a disconnection date of 09/23/We have no record of any return mail from the postal service and no record of a payment or payment agreement established on the customer’s account prior to the termination date of 09/28/
We’re sorry that you were not aware of the company name changeWe made every attempt to notify our customers of the changeCL&P officially became Eversource on February 2, and communicated this change in an advertising campaign, our new one company website, and much moreYour February bill insert included a letter explaining the name change, as well as handy information that customers may need to reach us or pay their billOn the outside of the envelope which contains the billing statement, as well as the envelope that contained the disconnect reminder notice it reads “CL&P is now Eversource” A review of the customer's account shows a disconnect notice was mailed on April 1, After months of good credit the deposit amount will be refunded or applied to the account
The customer’s account is currently being reviewedOne of our high bill specialists will be contacting the customer to further discuss their billing concerns yes">
Complaint: [redacted] I am rejecting this response because: Eversource's verbal arrangement made with me was different than the written In my verbal agreement with one [redacted] at extention ***, I was going to get $taken off my bill and I would pay $a month until my $bill was paid off He said he would have my re connection fee waived if I agreed, and so I did It took an additional days for the written arrangement to come I had to call twice before it was finally received and it was very different from the one [redacted] and I had made Please find attached the written agreement I call them back and canceled whatever their arrangement was and have since paid $on the $bill I thought I owed I In the years I had [redacted] , I have never, ever written you about a bill dispute, NEVER!!!! I made arrangements with [redacted] all the time Whatever was discussed on the phone, was exactly what I received in the mail Only once was my gas disconnected and it was when I was going through a divorce years ago It has never been disconnected since I have never had to get energy assistance and Eversource reps keep telling me I need to go and get one, hence the hike of my gas bill I think they are scammers and I want [redacted] back!!! Sincerely, [redacted]
The customer’s concerns were forwarded to the Eversource Business Contact Center on 09/28/for further assistance As a result the customer received an email dated 09/28/advising the customer of the status of her request and the next steps to follow If the customer has any further questions or concerns please respond to the email and the Interconnections Manager will assist you
AFTER REVIEW OF THE ACCOUNT, WHEN THE BUDGET IS REVEIWED THE NEW CALCULATION ALWAYS PROJECTS OUT MONTHS FROM THE REVIEW DATE AND CONTINUES TO FACTOR IN THE CURRENT ACTUAL BALANCE WHEN THE ACCOUNT WAS REVIEWED THE NEW BUDGET WAS NOT PAID AND THE ACCOUNT DROPPED FROM THE BUDGETNOW IN ORDER TO GET BACK ON THE BUDGET THE ACCOUNT MUST BE PAID IN FULL AS OF TODAY 09/09/THERE IS A PENDING PAYMENT FOR $THE PAST DUE AMOUNT IS $$WILL NEED TO BE PAID BY 09/18/TO PREVENT A SHUT OFF ON THE ACCOUNT
Complaint: [redacted] I am rejecting this response because I never changed to [redacted] , have never heard of [redacted] and have no contact information for [redacted] In addition, I requested that my supplier change to ***/Eversource December 23, - and this is clearly documented and confirmed by Eversource below in a chain of emails As soon as I identified the problem with my billing on January 16, I contacted ***/Eversource (see email to [redacted] below from Jan 30) to have them rectify the issue At that time, what [redacted] told me was that they had billing problems They had computer problems They did not know how to remedy these problems They did not know how the change occurred and they did not know how to implement the 12/23/change to *** Nonetheless I was consistent at that time that from December that I only wanted [redacted] to be my supplier [redacted] sends the bills not [redacted] so they are in the best position to remedy I do not have any contact or relationship with [redacted] As my correspondence below notes, I was prompt in my objection to the bill and this change and [redacted] at that time admitted that they had billing and computer problems The bill is sent by *** I would be happy to net out the portion of the bills that reflect amounts that are claimed to be owing to [redacted] and [redacted] can take it up with ***, but because [redacted] does collections for [redacted] I am not contacting them I do not know how to contact them and I have never contacted them before I have no legal relationship with them whatsoever [redacted] should work it out with ***/Eversource has been unable to resolve this billing issue on the phone, by email and by regular mail ***/Eversource has been unable to: Timely change my supplier to [redacted] in December despite email correspondence confirming the change They were unable to reflect this in the bills and service orders that followed They continue to say that my account was changed to [redacted] in December, but as you can see below, my provider was changed to ***, not [redacted] -- but for some unknown reason, [redacted] changed my supplier (after it had already been changed to them) to *** This was not done by me Why would I change the supplier to [redacted] in early December, effective mid- January, and then call [redacted] and ask to change to [redacted] in December, and expect that it be changed to [redacted] in mid January only two weeks later That is what happened Why would I do this? Explain how or why [redacted] was listed as a supplier on January bill Especially since every correspondence sent by me to ***/Eversource noted that I only wanted them to switch my supplier from whomever I had in to *** Why [redacted] was unable to get this done is unclearPlease see my emails below re: [redacted] and re: my December request to make [redacted] my sole supplier Please note that they keep referring to a [redacted] service request 12/18/2014, but my service was changed to [redacted] on December 23, and confirmed by ***I also want to report that I have started to receive shutoff notices from Eversource Credit and Collection Dept This must stop immediately I am actively disputing my billing and consider this to be harassment Additionally, it just continued demonstration of Eversource's inability to manage its internal affairs and communications If I receive any further harassing communications, in addition to the Revdex.com I will be contact the appropriate state utility authorities and my state representatives Sincerely, [redacted] EMAIL FROM [redacted] CONFIRMING [redacted] (NOT [redacted] ) AS SUPPLIER FROM DECEMBER 23, GOING FORWARD - please note the date of this email confirming that ***/Eversource is my supplier: [redacted] 12/23/to me Hello Ms [redacted] , I submitted the request for you to be billed up to today on your current supplier with those readings Once the bill issues out we will be able to drop your supplier and bring you back to standard service with [redacted] *** Any further questions please feel free to contact us Thank you and have a great daySincerely, [redacted] *** Customer Care Team [redacted] EMAIL FROM [redacted] regarding [redacted] Feb to me Mr [redacted] We apologize for any confusion regarding your bill Per our conversation on 1/28/our billing department rebilled and corrected the 1/15/statement to reflect the change back to Standard Service Generation On 12/18/we received a request from *** [redacted] through an inbound enrollment requesting a transfer over per customer requestThis enrollment request was to take effect after the 1/15/billing cycleWhen billing was corrected, per the enrollment request we received from the supplier, the account was then enrolled onto *** [redacted] from 1/15/going forward If you wanted to end enrollment with the supplier you may first want to check with them to make sure there are no early termination charges depending on the contract enrolled with them You can always continue to visit [redacted] to compare alternate supplier optionsComparing your sales and purchases from last year, this does seem pretty consistent for this time frame The purchases on the account were lower this year than last year and your sales are also lower this year compared to last year for the same time frame Were you able to check your inverter readings for your total generation for the same time frame? With the type of weather we’ve been experiencing this fall going into winter there has been a decrease in generation for a lot of customers Especially with the temperatures running so much lower and colder this year compared to previous years your motor driven appliances will be running more Not only did the supplier change cause the bill amount to be higher than last year but there are other portions of the bill that had slight increases as well compared to last year that can attribute to thisWe hope this explanation was useful If you have any other questions please feel free to contact our Customer Care Team at [redacted] Monday through Friday between a.mand 4:p.mThank you and have a good daySincerely, EversourceCustomer Care Team [redacted] Feb email from me to [redacted] summarizing January call with [redacted] regarding the unexplained appearance of [redacted] on my ***/Eversource bill: [redacted] [redacted] Feb to CustomerCareReHi -My billing remains incorrect and consistent with the call that we had on January 30th, I will not be paying any more bills until it is corrected I have spent hours upon hours on this issue and it is still not resolved I can't spend any more time on it If you take any credit action against me, I will save this correspondence and all other correspondence that I have had with [redacted] or Eversource, including records of our telephone conversations -- I will send them to my state and federal representatives as well as the Revdex.comAs a recap - I changed my [redacted] supplier in December via emails with *** I changed my supplier from a third party to *** I took all steps that [redacted] asked me to take including sending to you via email the numbers on both sides of my net meter [redacted] changed my supplier but was unable to change my billing As a result, I was overbilled by at least $for the next billing periodI called [redacted] and after being on hold and transferred several times, I was told that there was a "computer problem" at [redacted] and that unfortunately they could not rectify my bill, but they were aware of the issue and that it would be corrected I told [redacted] rep that I would not pay any bill until the information on the bill reflected the supply change from December and the current [redacted] ratesI received an email from [redacted] that said that the situation had been corrected (Jan 30) and that I would receive a corrected bill I received a corrected bill reflecting a credit and the change to [redacted] as supplierToday (2/21) I received a new bill from Eversource (***'s new name) for $ Deducted from this amount was my credit from my last bill of $ The supplier is listed as "*** [redacted] " which is not [redacted] or Eversource I did not change my supplier from [redacted] -- and the rates are different with this supplier than *** I am not sure why I am being billed for supply from *** that I did not orderIn addition, my [redacted] usage is noted as 67kWh/day during this billing period This is despite the fact that the house has been vacant for approximately 25% of the month, and equaling my usage during the same period in when the house was occupied the entire time It is crazy that my bill for one month in February, with no air conditioning usage, would be $WITH solar panels installed! Something is wrong with your metering, your billing system and how in the world do you now have [redacted] as my supplier??? Please correct, provide support or credits -- and I look forward to leaving your grid as soon as I can It is not possible that my bill could be this high in the middle of the winter when no one is homeSincerely, [redacted]
Our records indicate there is a pending work request (dated 11/12/16) for streetlight repairs on [redacted] As a reference, the work request number is [redacted] We typically perform a field visit within to business days from the reported date to assess the lights and depending on the nature of repair it may take up to business days to repair A field visit is currently scheduled for today however is subject to change based on work activity and weather
[redacted] changed their name to Eversource, February The customer was enrolled in Budget Billing Before her account was closed on 5/30/a payment was made on 5/8/for $ Her account would have been paid current for her Budget Billing paymentBudget Billing is for customers to pay the same amount each month to offset higher bills during some months At some point the customer will owe more than they are paying The customer was originally paying $but on 3/24/that amount was increased to $ There are settlement months for Budget Billing but it will also settle up if the account is closed The account was closed on 5/30/and the actual billing was produced for $ The customer was enrolled in E-Bill and the final bill was sent to her email on 6/2/ Once a final bill is more than days past due it is sent to a collection agency for soft collections After days it is moved to collections and can affect the customer’s credit history A billing and payment history was mailed to the customer per her request in 12/21/for her to review that shows actual bills and payments This balance is still owed by the customer The credit bureau reporting is accurate
Dear Revdex.com: Please express my apology to [redacted] for not getting receiving a return callUsually, when a customer asks to speak to a supervisor the call is escalated to a senior representative and then a supervisor if the issue cannot be remediedIt is uncertain as to why the chain of response was not employed on the occasions that she called after receiving the April 13, letterThe April 13, letter explained the origin of the original $credit applied to the account There was a follow up letter dated May 3, explaining an additional credit to the account resulting in a credit balance of $ Thank you for allowing the opportunity to provide an explanation Very truly yours, Mary Ellen M [redacted] Regulatory Relations Specialist Eversource Station Drive, SUMSW Westwood, MA o 781-441- f 781-441-
WORST CUSTOMER SERVICE EVER! Is there anything we, as the customer, can do about this ridiculousness? I think Eversource forgets who the paying customer is and decides when they can talk to you!!! Unbelievable I ABSOLUTELY LOATH THIS COMPANY but don't know what I can do Are they regulated? I am so frustrated at the way this place treats their paying customers
Complaint: [redacted] I am rejecting this response because: Good morning I am writing in regards to a previous compliant against Eversource (formerly ***) # [redacted] Eversource has not responded to a claim I submitted on May 22, via certified mail for an ongoing issue which was finally resolved on April 7, I would like to b reimburse for my out of pocket expenses as well as a credit to my bill detailed in my correspondence to themI would greatly appreciate a responseI think it is totally unprofessional for my request to be ignored, especially since I was having a problem with my power since February - over a year ago I do appreciate your assistance in this matter Sincerely , [redacted] Sincerely, [redacted]
After a review of the account, there is no record on the customer’s account that we received the necessary paperwork to complete the fraud investigation process The customer can contact the receivables recovery department at [redacted] for further assistanceRepresentatives are available Monday through Friday, from A.M to 4:P.M
Complaint: [redacted] I am rejecting this response because: I got a quicker response to my complaint with the Revdex.com than a three day return phone call from a Supervisor,, *** 1) The "supposed" disconnection process which is an actual bill dated 3/12/that states on it "Please remit the past due amount of $ This amount is due immediately in order to avoid a possible service disconnection." This is not a "cancellation notice" This is a notice of a past due amount which we intended to pay on the March bill The term "possible" does not indicate that my power will be shut off 2) The March 4th supposed disconnection notice was not received by us and Eversource reps stated that the [redacted] must have failed to deliver it Which my response was that the policy should be to send a cancellation signed receipt verifying the notice was delivered 3) Due to a family emergency we overlooked paying Eversource I did not contact Eversource since [redacted] had no issue/problem with this in the past so a precedent was established We may have been late on a few payments but we always paid and one occurrence should not constitute a punitive action from Eversource If credit history is a concern then please run a credit check and you will find my FICO score in the high 700's 4) The statement referring to my option to have services reconnected the same day as opposed to next business day reconnection is completely unreasonable The notion of waiting a day to have my electricity put on so that my family does not have hot meals, cold showers and use of candles is asinine From the time to reconnection order was placed a technician was at my house in under an hour and cut off a temporary lock from my meter This took minutes to do The $fee is excessive and punitive I am requesting a refund of the deposit and the reconnection fee If Eversouce fails to comply with my request I will file a complaint with the Connecticut DPUC Sincerely, [redacted] ***
A review of the customer’s account shows on 07/27/15, the customer processed a payment of $with our representative for the electric service account and was informed the Matching Payment Program would be reinstatedWe regret to inform you that the customer was misinformed as the customer’s electric service account is not eligible for the Matching Payment ProgramAs a result, the New Start Program was offered to the customer for $a month with an additional $down payment We apologize for any inconvenience this may have caused Due to the oversight by our representative, the customer’s account has been reinstated in the New Start program for $a month with no additional down payment and is protected from disconnection
Eversource has a monopoly on providing electricity in my area and they are charging way too many extra feesThe amount they are charging with no competitors available to use is ludicrousI am very conservative in my use of electricityI have never been more disappointed with a company in my life
We apologize for any inconvenience this caused the customerDue to the security deposit of $being paid on 02/12/we have waived the reconnection fee of $ yes">
Effective October 2014, in the event a customer's service is turned off for non-payment, Eversource requires customers to pay a security deposit in addition to the delinquent balance to have service restored The amount of the security deposit is calculated based on the two highest consecutive bills from the past yearThe average from those two months is then recalculated for a day periodThe deposit is held until the customer establishes consecutive months of good payment history (no late payments) Accrued interest is automatically applied to the customer’s standard billing account annually in January @ 1.5% interest A review of the account shows the customer’s service was disconnected on 10/20/therefore a security deposit of $was collectedThe month history from October to October shows a total of late payment charges were assessed and applied to the account therefore the customer is not eligible for a refund at this time
AFTER A REVIEW OF THE ACCOUNT THE LANDLORD AGREED TO ACCEPT CHARGES FOR SERVICE AT [redacted] AS OF 1/9/THE CUSTOMERS BILLING HAS BEEN ADJUSTED TO REFLECT THIS CHANGE AND A NEW FINAL BILLING STATEMENT WILL BE SENT TO THE CUSTOMER’S CURRENT HOME ADDRESS VIA US MAILTHE CUSTOMER MAY CONTACT CUSTOMER SERVICE AT [redacted] SHOULD HE HAVE ADDITIONAL QUESTIONS OR CONCERNS
Came back from a week long vacation late Friday night Labor Day weekend No powerCalled Eversource and was informed service was shutoff after 30-days nonpayment My wife had previously set up auto pay with Eversource Customer service explained their offices were closed until Tuesday morning for the Labor Day holiday and only staffed for power outages so we must wait for powerMy wife tried to explain that she previously set up auto pay Eversource, and that at all times sufficient funds were in her bank account for Eversource to withdraw, but to no availOur food rotted, our pool water turned green and our kids will start a new school year "in the dark." We are beyond furious and will subpoena the phone recording of when my wife set up auto pay I can only imagine how they treat poor people who fall behind in their paymentsTo turn off power the day before a four-day holiday weekend (Eversource employees were off on Friday as well as Labor Day) and leave a family without any possibility of restoring it for four-days is irresponsible and foreseeably critically dangerous in certain situationsWe intend to follow up with the regulatory agency in CT
A review of the account shows the termination notice was sent to the customer on September 9, (via mail) with a disconnection date of 09/23/We have no record of any return mail from the postal service and no record of a payment or payment agreement established on the customer’s account prior to the termination date of 09/28/
We’re sorry that you were not aware of the company name changeWe made every attempt to notify our customers of the changeCL&P officially became Eversource on February 2, and communicated this change in an advertising campaign, our new one company website, and much moreYour February bill insert included a letter explaining the name change, as well as handy information that customers may need to reach us or pay their billOn the outside of the envelope which contains the billing statement, as well as the envelope that contained the disconnect reminder notice it reads “CL&P is now Eversource” A review of the customer's account shows a disconnect notice was mailed on April 1, After months of good credit the deposit amount will be refunded or applied to the account
The customer’s account is currently being reviewedOne of our high bill specialists will be contacting the customer to further discuss their billing concerns yes">
Complaint: [redacted] I am rejecting this response because: Eversource's verbal arrangement made with me was different than the written In my verbal agreement with one [redacted] at extention ***, I was going to get $taken off my bill and I would pay $a month until my $bill was paid off He said he would have my re connection fee waived if I agreed, and so I did It took an additional days for the written arrangement to come I had to call twice before it was finally received and it was very different from the one [redacted] and I had made Please find attached the written agreement I call them back and canceled whatever their arrangement was and have since paid $on the $bill I thought I owed I In the years I had [redacted] , I have never, ever written you about a bill dispute, NEVER!!!! I made arrangements with [redacted] all the time Whatever was discussed on the phone, was exactly what I received in the mail Only once was my gas disconnected and it was when I was going through a divorce years ago It has never been disconnected since I have never had to get energy assistance and Eversource reps keep telling me I need to go and get one, hence the hike of my gas bill I think they are scammers and I want [redacted] back!!! Sincerely, [redacted]
The customer’s concerns were forwarded to the Eversource Business Contact Center on 09/28/for further assistance As a result the customer received an email dated 09/28/advising the customer of the status of her request and the next steps to follow If the customer has any further questions or concerns please respond to the email and the Interconnections Manager will assist you
AFTER REVIEW OF THE ACCOUNT, WHEN THE BUDGET IS REVEIWED THE NEW CALCULATION ALWAYS PROJECTS OUT MONTHS FROM THE REVIEW DATE AND CONTINUES TO FACTOR IN THE CURRENT ACTUAL BALANCE WHEN THE ACCOUNT WAS REVIEWED THE NEW BUDGET WAS NOT PAID AND THE ACCOUNT DROPPED FROM THE BUDGETNOW IN ORDER TO GET BACK ON THE BUDGET THE ACCOUNT MUST BE PAID IN FULL AS OF TODAY 09/09/THERE IS A PENDING PAYMENT FOR $THE PAST DUE AMOUNT IS $$WILL NEED TO BE PAID BY 09/18/TO PREVENT A SHUT OFF ON THE ACCOUNT