Complaint: [redacted] I am rejecting this response because: It is not my fault that the online payment system does not work as it should, AND eversource sends out false-positive e-mail messagesNO PROOF has been given to me that I entered the information wrong onlineI still believe that the online system screwed it up, or a human re-enters information, and human intervention screwed it upIf eversource can PROVE that I was the one at fault by providing me the routing info/checking account info I entered, than I can accept that the mistake was on my end, and not theirsEven if the mistake was on my end, it still does not warrant extorting me out of a "security" depositI don't have to give my dry cleaner a security deposit before they clean my clothesI don't need to give a security deposit to my internet service provider before they provide internetWhy is that the electric company wants to extort money out of its customers? Eversource already stopped being douhebags to residents of New Hampshire, why did they not stop the mob tactics in CT at the same time? Just because shady politicians gave you the green light to do it, does not make it rightGuaranteed, if people in my area had other electric supplier choices, nobody would be a customer of eversource once they found out that they would be required to hand over extortion moneyAttached are the two e-mails I received "confirming" my paymentBTW, not a single e-mail from eversource saying that the payment was denied/not processes successfully
How rude this company is I ask to be removed from their call list and they said nowhy deal with a company that does not respect privacyI would never use their service in a million yearsI hope your company fails
Worst customer service ever! I am not sure if they also changed all or some of the employees, when Eversource took over for Nstar, but the service over the phone was horrible I had previously called Nstar and the Reps were always willing to help Eversource repsare unfriendly and extremely rude, I was eventually transferred to a Supervisor (after the rep told me that I couldn't speak to one several times), and the Supervisor was just as rude, and continued to cut me off during our conversation I am researching for a new Electric company now, but am worried that they are the only ones that service the [redacted] area that I live in, which is truly disappointing
Our records indicate the service at the referenced service address was in the customer’s name from 03/18/to 05/05/and there is an outstanding balance of $All monthly billing statements during that time period were based on actual meter readings therefore no adjustment will be applied to the accountDue to the outstanding balance, the account has been referred to the collection agency, [redacted] ***If the customer would like to discuss payment arrangement options she may call the collection agency at ###-###-####
After review of the account it was found that the customers meter malfunctioned and the customer was not billed for any usage during the months of 2/3/to 7/25/Our policy is to estimate usage based on the customers previous history during that same time period in an effort to accurately calculate usage charges for the customer An itemized statement has been sent to the customer via mailA duplicate copy of the customers July statement that provides a detailed description of the usage charges has also been sent via mailCustomer notes on the account indicate the customer can afford monthly installments of $This arrangement will be applied to the account to allow the customer sufficient amount of time to pay the remaining balance
The annual reimbursement price for solar customers in Connecticut is based on the average hourly Connecticut [redacted] real time locational marginal price (RT-LMP) for the hours 10am to 4pm during the annual period Attached is a copy of the Net Metering Tariff for the customer’s convenience The website for [redacted] is [redacted] and their phone number is ###-###-####The customer may outreach to them to inquire about the pricing and how the Connecticut real time locational marginal price average is determined
Dear Revdex.com: Thank you for your inquiry regarding the electric account of [redacted] Eversource has corresponded with [redacted] n via email and requested supporting documentation of a withdrawal of funds from his bank account Eversource did not receive proof that the payment was made as customer stated and the claim was denied Thank you for allowing the opportunity to provide an explanation If I can be of further assistance, please contact me at [redacted] Very truly yours, [redacted] Regulatory Relations Specialist Eversource [redacted] o 781-441- f 781-441-
Eversource keeps disconnecting me even after payment has been madeEverytime I make a payment arrangement they never submit it in the systemThen they claim I made some outrageous payment arrangement that I can not afford and they know I recurrence assistanceI paid more than my agreed payment and still they disconnected meNow instead of $they want $wth this company is unbelievableThey are making it a game to watch families sufferThis company disgusts me!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Its a disgrace to have lived in ct all of my life and now in one month the supplier charge on my account almost doubled my billI called to cancel it last month and today they tell me I never calledunreal if a few hundred dollars makes you a great companythen so be it...still can't believe ita very unhappy customerSabrina was the agent Very very dissatisfied!
#000000;">AFTER REVIEW OF THE ACCOUNT THE COMPANY DID MAKE AN ATTEMPT TO COMMUNICATE WITH THE CUSTOMER IN AN EFFORT TO RECTIFY THE ACCOUNT PRIOR TO SERVICES BEING DISCONNECTED FOR NON-PAYMENTA DISCONNECTION NOTICE WAS SENT ON 10/02/VIA [redacted] ***A SECOND DISCONNECTION NOTICE WAS SENT ON 10/17/VIA [redacted] ***OUR RECORDS DO NOT SHOW CONTACT FROM THE CUSTOMER DURING THAT TIME FRAME AND THE CUSTOMERS SERVICE WAS DISCONNECTED FOR NON-PAYMENT ON 10/20/THE CUSTOMER CLAIMED HARDSHIP ON 10/20/PER COMPANY POLICY HARDSHIP RECONNECTIONS CAN BEGIN NO SOONER THEN 10/27/THE CUSTOMERS SCHEDULED RECONNECTION DATE OF 11/3/HAS BEEN CHANGED TO REFLECT A 10/27/DATEAN ADULT, AND UP, MUST BE PRESENT TO ALLOW ACCESS TO THE METER DURING THIS TIME WE ENCOURAGE THE CUSTOMER TO CONTACT HER LOCAL COMMUNITY ACTION AGENCY TO SCHEDULE AN APPOINTMENTSHE HAS DAYS TO SUBSTANTIATE THE HARDSHIP CLAIM MADE ON 10/20/ONCE THE CUSTOMERS HARDSHIP HAS BEEN VERIFIED SHE MAY PARTICIPATE IN THE 2014- [redacted] WHICH RUNS FROM NOVEMBER 1ST TO APRIL 30THTHE CUSTOMER MAY CONTACT CREDIT AND COLLECTIONS AT ###-###-#### SHOULD SHE HAVE ADDITIONAL QUESTIONS OR CONCERNS
EverSource customer service is horrendousI am desperately searching for an alternativeWe have a modest home in Waltham and average $a month in electric costs The home is sq ft We receive EverSource's Energry Reports for our home and the "neighbors" Our "rating" is always to times higher than our neighbors My wife called to ask why? She was told that EverSource has the house down as a 1BR apartment She explained it is a single family home with appx sq ft of living space They said they would change their calculations I have writtent to them 7x in the past month asking for an update with no reply Wnhy on earth do they want "feedback" or one to write a comment if they do not respondIn any event, I am looking for alternatives because they are absolutely stealing hard earned money
Dear Revdex.com: Thank you for providing an opportunity to responds to [redacted] inquiry regarding the final bill for the property address of [redacted] s The balance on August 23, was $for the period of May 1, through July 23, The final bill dated August 24, is for usage from July 22, through August 23, for a total bill of $ As the customer stated the service for the property ended on August 23, and the final bill shows usage up to that date If I can be of additional assistance, please contact me at [redacted] Very truly yours, [redacted] Regulatory Relations Specialist
We have no record of any problems which would have affected your location on or about December 4, What you may have experienced was a momentary outage Momentary outages can occur without Eversource receiving notice of it Momentary outages occur when a transient condition causes a short circuit (e.gweather, tree limbs, animals, motor vehicle strikes) Power is interrupted by an automatic protective device for short duration timed sequences in order to protect the electrical distribution system from damage Power is returned at operating voltages once the condition has cleared itself Eversource regrets your loss but the service we deliver is, by its very nature, subject to forces and conditions beyond our control No utility company can guarantee constant voltage or uninterrupted service nor accept liability for damages to the property of its customers unless negligence is involved There is no evidence that such was involved in this case Therefore, we must respectfully deny your request for reimbursement
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meBut in the future hope it does not require me to file a complaint to receive customer service without the harassment Sincerely, [redacted] ***
A review of the account shows the customer’s total account balance is $2,The customer was previously on the New Start Program from 10/01/to 02/11/for $monthAt the time of enrollment, the customer’s total balance was $2,The customer’s total accrued charges after the enrollment on New Start was $Please find the breakdown below: 10/15/billing statement: $(usage from 09/16/15-10/15/15) 11/13/billing statement: $(usage from 10/15/15-11/13/15) 12/15/billing statement: $(usage from 11/13/15-12/15/15) 01/19/billing statement: $(usage from 12/15/15-01/19/16) The customer made two payments of $on 11/05/and on 01/11/totaling $For each payment of the $460, Eversource deducted $from the customer’s balance of which is the total monthly forgiveness amount as long as the customer makes a paymentTherefore a total of $was forgiven ($x2) On 02/12/16, due to the delinquent balance (days past due) the customer was removed from the New Start Program and reverted back to billingAt the time of removal from the program, the customers balance was $Since the removal of New Start, the customer has accrued $in monthly charges and $in late payment chargesPlease find the breakdown below: 02/16/2016: $(usage from 01/19/16-02/16/16) 03/16/2016: $(usage from 02/16/16-03/16/16) 04/15/2016: $(usage from 03/16/16-04/15/16) The customer paid a total of $($on 03/23/16, $on 04/14/and $on 05/03/16) therefore the customer’s balance to date is $The customer’s monthly bills are based on actual readings therefore the customer is responsible for the balance of $The customer may find a spreadsheet attached to reflect the balance breakdown If the customer wants to discuss their balance and usage further the customer may our Customer Service Center at ###-###-####Representatives are available Monday- Friday from 7:AM to 7:PMIf the customer wants to discuss payment arrangement options and/or New Start re-enrollment, the customer may call our Credit and Collection Center at ###-###-####Representatives are available Monday-Friday from 7:AM to 7:PM
[redacted] I am rejecting this response because: The meter is not being read properly if Im being charged for other electricity that is not mine, the least the company can do is take the time to look at the meter when the breaker is off, if the rep had a hard time finding the meter how am I supposed to? Sincere [redacted]
A review of the account shows termination notices were sent to the customer on 06/26/and 07/17/for a disconnection date of 07/24/for the amount of the customer’s delinquent balance of $ When the customer attempted to process a payment on 07/26/the termination was already pending on the customer’s account therefore the customer was unable to pay by phone or on the website and was directed to call our Credit and Collection center today, 07/27/to process paymentWe apologize for any inconvenience this may have caused you The termination notices are computer generated and are not based on business daysThe 1st disconnect notice reflects a disconnect date that is days from the mailing dateThe 72-Hour Notice (Final Appeal) are sent days after the first disconnect notice is sent and will have a disconnect date of days from the 72-Hour Notice mailing date
A review of the account shows the most recent billing statement dated 02/04/was for $of which was based on an actual meter readingThese charges include electricity supply services of $and delivery charges of $Supply Services (generation charges) are the charges associated with the amount of electricity the customer uses (the flat rate of $multiplied by the amount of kWh)The delivery charges include the price for the delivery of electricity from the generating station (supplier) through the distribution system (substations, transmission lines, distribution lines) to the customerThese charges are also multiplied by the amount of kWh the customer uses within the billing period Eversource is mandated by state regulators therefore both supplier and delivery charges have the approval of the Public Regulatory Utilities AuthorityThese charges are also subject to changeFor example, by state law, the supplier charges will either increase or decrease every months (effective Jan 1st and July 1st) As part of deregulation the customer has the option to choose their electric supplier, which means the customer can opt to change to a third party competitive supplier of their choiceIf the customer is interested in this option please visit energizect.com for a listing of third party suppliers Looking at a history of the customer’s account, the customer’s usage has significantly decreased from prior yearsThe most recent billing statement reflects that the customer is averaging kWh per day vsFebruary and the customer was averaging kWh per day therefore using almost kWh less per day then in the past
Complaint: [redacted] I am rejecting this response because: It is not my fault that the online payment system does not work as it should, AND eversource sends out false-positive e-mail messagesNO PROOF has been given to me that I entered the information wrong onlineI still believe that the online system screwed it up, or a human re-enters information, and human intervention screwed it upIf eversource can PROVE that I was the one at fault by providing me the routing info/checking account info I entered, than I can accept that the mistake was on my end, and not theirsEven if the mistake was on my end, it still does not warrant extorting me out of a "security" depositI don't have to give my dry cleaner a security deposit before they clean my clothesI don't need to give a security deposit to my internet service provider before they provide internetWhy is that the electric company wants to extort money out of its customers? Eversource already stopped being douhebags to residents of New Hampshire, why did they not stop the mob tactics in CT at the same time? Just because shady politicians gave you the green light to do it, does not make it rightGuaranteed, if people in my area had other electric supplier choices, nobody would be a customer of eversource once they found out that they would be required to hand over extortion moneyAttached are the two e-mails I received "confirming" my paymentBTW, not a single e-mail from eversource saying that the payment was denied/not processes successfully
How rude this company is I ask to be removed from their call list and they said nowhy deal with a company that does not respect privacyI would never use their service in a million yearsI hope your company fails
Worst customer service ever! I am not sure if they also changed all or some of the employees, when Eversource took over for Nstar, but the service over the phone was horrible I had previously called Nstar and the Reps were always willing to help Eversource repsare unfriendly and extremely rude, I was eventually transferred to a Supervisor (after the rep told me that I couldn't speak to one several times), and the Supervisor was just as rude, and continued to cut me off during our conversation I am researching for a new Electric company now, but am worried that they are the only ones that service the [redacted] area that I live in, which is truly disappointing
Our records indicate the service at the referenced service address was in the customer’s name from 03/18/to 05/05/and there is an outstanding balance of $All monthly billing statements during that time period were based on actual meter readings therefore no adjustment will be applied to the accountDue to the outstanding balance, the account has been referred to the collection agency, [redacted] ***If the customer would like to discuss payment arrangement options she may call the collection agency at ###-###-####
After review of the account it was found that the customers meter malfunctioned and the customer was not billed for any usage during the months of 2/3/to 7/25/Our policy is to estimate usage based on the customers previous history during that same time period in an effort to accurately calculate usage charges for the customer An itemized statement has been sent to the customer via mailA duplicate copy of the customers July statement that provides a detailed description of the usage charges has also been sent via mailCustomer notes on the account indicate the customer can afford monthly installments of $This arrangement will be applied to the account to allow the customer sufficient amount of time to pay the remaining balance
The annual reimbursement price for solar customers in Connecticut is based on the average hourly Connecticut [redacted] real time locational marginal price (RT-LMP) for the hours 10am to 4pm during the annual period Attached is a copy of the Net Metering Tariff for the customer’s convenience The website for [redacted] is [redacted] and their phone number is ###-###-####The customer may outreach to them to inquire about the pricing and how the Connecticut real time locational marginal price average is determined
Dear Revdex.com: Thank you for your inquiry regarding the electric account of [redacted] Eversource has corresponded with [redacted] n via email and requested supporting documentation of a withdrawal of funds from his bank account Eversource did not receive proof that the payment was made as customer stated and the claim was denied Thank you for allowing the opportunity to provide an explanation If I can be of further assistance, please contact me at [redacted] Very truly yours, [redacted] Regulatory Relations Specialist Eversource [redacted] o 781-441- f 781-441-
Eversource keeps disconnecting me even after payment has been madeEverytime I make a payment arrangement they never submit it in the systemThen they claim I made some outrageous payment arrangement that I can not afford and they know I recurrence assistanceI paid more than my agreed payment and still they disconnected meNow instead of $they want $wth this company is unbelievableThey are making it a game to watch families sufferThis company disgusts me!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Its a disgrace to have lived in ct all of my life and now in one month the supplier charge on my account almost doubled my billI called to cancel it last month and today they tell me I never calledunreal if a few hundred dollars makes you a great companythen so be it...still can't believe ita very unhappy customerSabrina was the agent Very very dissatisfied!
#000000;">AFTER REVIEW OF THE ACCOUNT THE COMPANY DID MAKE AN ATTEMPT TO COMMUNICATE WITH THE CUSTOMER IN AN EFFORT TO RECTIFY THE ACCOUNT PRIOR TO SERVICES BEING DISCONNECTED FOR NON-PAYMENTA DISCONNECTION NOTICE WAS SENT ON 10/02/VIA [redacted] ***A SECOND DISCONNECTION NOTICE WAS SENT ON 10/17/VIA [redacted] ***OUR RECORDS DO NOT SHOW CONTACT FROM THE CUSTOMER DURING THAT TIME FRAME AND THE CUSTOMERS SERVICE WAS DISCONNECTED FOR NON-PAYMENT ON 10/20/THE CUSTOMER CLAIMED HARDSHIP ON 10/20/PER COMPANY POLICY HARDSHIP RECONNECTIONS CAN BEGIN NO SOONER THEN 10/27/THE CUSTOMERS SCHEDULED RECONNECTION DATE OF 11/3/HAS BEEN CHANGED TO REFLECT A 10/27/DATEAN ADULT, AND UP, MUST BE PRESENT TO ALLOW ACCESS TO THE METER DURING THIS TIME WE ENCOURAGE THE CUSTOMER TO CONTACT HER LOCAL COMMUNITY ACTION AGENCY TO SCHEDULE AN APPOINTMENTSHE HAS DAYS TO SUBSTANTIATE THE HARDSHIP CLAIM MADE ON 10/20/ONCE THE CUSTOMERS HARDSHIP HAS BEEN VERIFIED SHE MAY PARTICIPATE IN THE 2014- [redacted] WHICH RUNS FROM NOVEMBER 1ST TO APRIL 30THTHE CUSTOMER MAY CONTACT CREDIT AND COLLECTIONS AT ###-###-#### SHOULD SHE HAVE ADDITIONAL QUESTIONS OR CONCERNS
AFTER REVIEW OF THE ACCOUNT, THE ACCOUNT IS ON THE MEDICAL PROTECTION PROGAM
EverSource customer service is horrendousI am desperately searching for an alternativeWe have a modest home in Waltham and average $a month in electric costs The home is sq ft We receive EverSource's Energry Reports for our home and the "neighbors" Our "rating" is always to times higher than our neighbors My wife called to ask why? She was told that EverSource has the house down as a 1BR apartment She explained it is a single family home with appx sq ft of living space They said they would change their calculations I have writtent to them 7x in the past month asking for an update with no reply Wnhy on earth do they want "feedback" or one to write a comment if they do not respondIn any event, I am looking for alternatives because they are absolutely stealing hard earned money
Dear Revdex.com: Thank you for providing an opportunity to responds to [redacted] inquiry regarding the final bill for the property address of [redacted] s The balance on August 23, was $for the period of May 1, through July 23, The final bill dated August 24, is for usage from July 22, through August 23, for a total bill of $ As the customer stated the service for the property ended on August 23, and the final bill shows usage up to that date If I can be of additional assistance, please contact me at [redacted] Very truly yours, [redacted] Regulatory Relations Specialist
We have no record of any problems which would have affected your location on or about December 4, What you may have experienced was a momentary outage Momentary outages can occur without Eversource receiving notice of it Momentary outages occur when a transient condition causes a short circuit (e.gweather, tree limbs, animals, motor vehicle strikes) Power is interrupted by an automatic protective device for short duration timed sequences in order to protect the electrical distribution system from damage Power is returned at operating voltages once the condition has cleared itself Eversource regrets your loss but the service we deliver is, by its very nature, subject to forces and conditions beyond our control No utility company can guarantee constant voltage or uninterrupted service nor accept liability for damages to the property of its customers unless negligence is involved There is no evidence that such was involved in this case Therefore, we must respectfully deny your request for reimbursement
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meBut in the future hope it does not require me to file a complaint to receive customer service without the harassment Sincerely, [redacted] ***
A review of the account shows the customer’s total account balance is $2,The customer was previously on the New Start Program from 10/01/to 02/11/for $monthAt the time of enrollment, the customer’s total balance was $2,The customer’s total accrued charges after the enrollment on New Start was $Please find the breakdown below: 10/15/billing statement: $(usage from 09/16/15-10/15/15) 11/13/billing statement: $(usage from 10/15/15-11/13/15) 12/15/billing statement: $(usage from 11/13/15-12/15/15) 01/19/billing statement: $(usage from 12/15/15-01/19/16) The customer made two payments of $on 11/05/and on 01/11/totaling $For each payment of the $460, Eversource deducted $from the customer’s balance of which is the total monthly forgiveness amount as long as the customer makes a paymentTherefore a total of $was forgiven ($x2) On 02/12/16, due to the delinquent balance (days past due) the customer was removed from the New Start Program and reverted back to billingAt the time of removal from the program, the customers balance was $Since the removal of New Start, the customer has accrued $in monthly charges and $in late payment chargesPlease find the breakdown below: 02/16/2016: $(usage from 01/19/16-02/16/16) 03/16/2016: $(usage from 02/16/16-03/16/16) 04/15/2016: $(usage from 03/16/16-04/15/16) The customer paid a total of $($on 03/23/16, $on 04/14/and $on 05/03/16) therefore the customer’s balance to date is $The customer’s monthly bills are based on actual readings therefore the customer is responsible for the balance of $The customer may find a spreadsheet attached to reflect the balance breakdown If the customer wants to discuss their balance and usage further the customer may our Customer Service Center at ###-###-####Representatives are available Monday- Friday from 7:AM to 7:PMIf the customer wants to discuss payment arrangement options and/or New Start re-enrollment, the customer may call our Credit and Collection Center at ###-###-####Representatives are available Monday-Friday from 7:AM to 7:PM
[redacted] I am rejecting this response because: The meter is not being read properly if Im being charged for other electricity that is not mine, the least the company can do is take the time to look at the meter when the breaker is off, if the rep had a hard time finding the meter how am I supposed to? Sincere [redacted]
A review of the account shows termination notices were sent to the customer on 06/26/and 07/17/for a disconnection date of 07/24/for the amount of the customer’s delinquent balance of $ When the customer attempted to process a payment on 07/26/the termination was already pending on the customer’s account therefore the customer was unable to pay by phone or on the website and was directed to call our Credit and Collection center today, 07/27/to process paymentWe apologize for any inconvenience this may have caused you The termination notices are computer generated and are not based on business daysThe 1st disconnect notice reflects a disconnect date that is days from the mailing dateThe 72-Hour Notice (Final Appeal) are sent days after the first disconnect notice is sent and will have a disconnect date of days from the 72-Hour Notice mailing date
A review of the account shows the most recent billing statement dated 02/04/was for $of which was based on an actual meter readingThese charges include electricity supply services of $and delivery charges of $Supply Services (generation charges) are the charges associated with the amount of electricity the customer uses (the flat rate of $multiplied by the amount of kWh)The delivery charges include the price for the delivery of electricity from the generating station (supplier) through the distribution system (substations, transmission lines, distribution lines) to the customerThese charges are also multiplied by the amount of kWh the customer uses within the billing period Eversource is mandated by state regulators therefore both supplier and delivery charges have the approval of the Public Regulatory Utilities AuthorityThese charges are also subject to changeFor example, by state law, the supplier charges will either increase or decrease every months (effective Jan 1st and July 1st) As part of deregulation the customer has the option to choose their electric supplier, which means the customer can opt to change to a third party competitive supplier of their choiceIf the customer is interested in this option please visit energizect.com for a listing of third party suppliers Looking at a history of the customer’s account, the customer’s usage has significantly decreased from prior yearsThe most recent billing statement reflects that the customer is averaging kWh per day vsFebruary and the customer was averaging kWh per day therefore using almost kWh less per day then in the past