Every single time I lose power with eversource (which is shockingly frequent, especially considering they're still charging me $.26/kWh even though the high natural gas demand associated with winter is long overWhere is this money going if not infrastructure improvements?) dramatically underestimates the time it takes to make the repairsI received a call at 4:30PM today telling me that there was an outage and I could expect the power to come back on by 5:On my way home from work at I bought a week's worth of groceries as eversource hadn't provided any new updatesIt's now 8, and my groceries are busy rotting in my warm fridge while I sit in the dark writing this complaintEversource doesn't have anybody working on their phone lines to provide any updates, and their website says info unavailableI'm embarrassed and upset that they are the only energy provider in my area
After a review of the customer’s account, a modification has been made to their account to meet their request to process payments onlineEffective today (06/25/15), the customer will have access to payment options on our websiteThe customer’s account will still reflect the previous return payments therefore the customer will not have the option to process electronic check payments thru our automated phone system or with a Customer Service Representative however, the customer will have the access to process payments on our website
AFTER REVIEW OF THE ACCOUNT, IT WAS EXPLAINED TO THE CUSTOMER THAT HER NUMBER COULD BE PLACED ON THE ORDER, BUT THERE WAS NO GUARANTEE THAT THE TECH WOULD CALL BEFORE HE CAME TECHNICIAN'S DO NOT CALL WHEN IT IS RECONNECT ON A SHUT OFF FOR NON PAYMENTIT IS EVERSOURCE'S POLICY TO CHARGE WHEN A TECH IS ROUTED TO THE CUSTOMER'S HOME THERE WILL BE NO CREDIT OF THE RECONNECT FEE
Eversource is the worst power company everThey want they money, but they take forever to restore your serviceThey can't ever give an accurate time of arrival for restorationThey tell you the service reconnection was dispatched to a mechanic, but they know nothing elseI paid at 11am and I'm still in the dark at 5:30pmThey offered no sympathy, only to find out I qualified for hardshipThey told me my service will be restored by the next day, told them I have kids, and they said they can restore it today, for a $feeI told them I have for kids in the house and they need power, but of course they didn't care, they just wanted more money, after I paid the bill in full, up until FebruaryI wish Stamford, CT had another energy source
Complaint: [redacted] I am rejecting this response because: I HAVE NOT RECIEVED A BILLING STATEMENTCLEARLY THE ISSUE LIES ON EVERSOURCEWHEN MY PAYMENTS ARE MADE I RECIEVE CONFIRMATION OF PAYMENTI CANT CONTROL YOUR EBILLING PROBLEMSGIVEN THE FACT THAT AFTER PAYING OUT OVER SEVEN HUNDRED DOLLARS IN ONE MONTH AND NOT REVICEVING A BILL TO KNOW WHEN AND HOW MUCH THE NEXT BILL ISWHEN A COSTUMER REQUEST TO SPEAK TO A SUPERVISOR THE REQUEST SHOULD BE GRANTEDI WAS TOLD I WOULD HAVE TO BE BUT ON A CALL BACK LIST WHICH WOULD BE MINUTES WHICH I DID NOT RECEIVE UNTIL THE NEXT DAYAS FOR THE TECH AS I STATED HE IS NOT WELCOMED ON MY PROPERTY!!!!! I WILL TAKE LEAGAL ACTION IF I SEE HIM ON MY PROPERTY!!!!! I CANT CONTROL THE US POSTAL SERVICEI FIND IT HARD TO BELIEVE THAT A DISCONNECT WAS MAILED OUT WHEN THE LAST TWO PAYMENT WERE ON SEPT 16TH AND SEPT 23RD WHEN A TECH DOES GO TO A HOME TO COLLECT ON A DISCONNECT THEY TAKE A PAPER CHECK AND WONT DISCONNECTFOR ALL CUSTOMERS WHO PAY ONLINE AND RECIEVE A CONFIRMATION NUMBER, THE SYSTEM IS UNFAIR AND UNJUSTI WAS WILLING AND ABLE TO MAKE THE PAYMENT BUT HE WOULD NOT EXCEPT IT I DO NOT FEEL I SHOULD HAVE TO PAY THOSE FEES [redacted]
THE CUSTOMERS BILLING STATEMENT IS COMPRISED OF TWO (2) PARTS: DELIVERY CHARGES AND SUPPLIER CHARGESA DELIVERY CHARGE IS THE PRICE FOR THE DISTRIBUTION, OR DELIVERY, OF ELECTRICITY FROM THE GENERATING STATION THROUGH THE DISTRIBUTION SYSTEM TO THE CUSTOMERA SUPPLIER CHARGE IS THE PRICE FOR THE GENERATION OF ELECTRICITYALL RESIDENTIAL CUSTOMERS ARE CHARGED THE SAME DELIVERY CHARGECUSTOMERS HAVE THE OPTION OF CHOOSING A THIRD PARTY SUPPLIER AFTER REVIEW OF THE ACCOUNT THE CUSTOMER RECEIVES A DELIVERY CHARGE FROM [redacted] AND A SUPPLIER CHARGE FROM A THIRD PARTY SUPPLIERTHE CUSTOMERS DECEMBER BILLING STATEMENT (NOVEMBER 24-DECEMBER 26) IN THE AMOUNT OF $IS SLIGHTLY HIGHER THEN PREVIOUS MONTHS DUE TO AN INCREASE IN USAGE (TYPICAL DURING WINTER MONTHS) AND AN INCREASE IN THE CUSTOMERS THIRD PARTY SUPPLIER RATE [redacted] DID NOT CHANGE ITS RATE UNTIL JANUARY 1ST ANY INCREASE IN THE CUSTOMERS BILLING STATEMENT IS SOLELY ATTRIBUTABLE TO THE INCREASE IN USAGE AND THE INCREASE ON THE THIRD PARTY SUPPLIER RATEANY DISPUTE REGARDING THE THIRD PARTY SUPPLIER RATE INCREASE MUST BE ADDRESSED WITH THAT PARTICULAR SUPPLIERTHE CUSTOMERS JANUARY STATEMENT (DECEMBER 26-JANUARY 28) IN THE AMOUNT OF $AGAIN REFLECTS HIGH USAGE ATTRIBUTABLE TO THE DECREASE IN WEATHER DEGREESTHE CUSTOMER ALSO HAS A THIRD PARTY SUPPLIER; THE CUSTOMER MAY CONTACT THE THIRD PARTY SUPPLIER TO DISCUSS RATES [redacted] DID HAVE A SLIGHT INCREASE IN ITS DELIVERY CHARGE, HOWEVER, THIS IS STANDARD FOR ALL CUSTOMERS APPROVED BY THE PUBLIC UTILITIES REGULATORY AUTHORITY EFFECTIVE JANUARY 1ST INCREASE IN BILLING STATEMENTS AS A RESULT OF THE INCREASED DELIVERY CHARGE CANNOT BE REFUNDED THE CUSTOMER MAY CONTACT CUSTOMER SERVICE AT [redacted] SHOULD SHE HAVE ADDITIONAL QUESTIONS OR CONCERNS
After a review of the account, the customer enrolled for e-billing therefore is receiving monthly billing statements electronically to an email addressPrior to the enrollment for electronic billing, the customer’s bills were being mailed to the service address however the bills were being returned by the post office At the customer’s request, e-billing has been removed from the account as of today (11/06/15) and as a result the bills will be mailedIf the customer does not receive the next bill (scheduled to go out on or about 11/13/15) please inquire with your local post office as to why you may not be receiving your billing statements
Every single time I lose power with eversource (which is shockingly frequent, especially considering they're still charging me $.26/kWh even though the high natural gas demand associated with winter is long overWhere is this money going if not infrastructure improvements?) dramatically underestimates the time it takes to make the repairsI received a call at 4:30PM today telling me that there was an outage and I could expect the power to come back on by 5:On my way home from work at I bought a week's worth of groceries as eversource hadn't provided any new updatesIt's now 8, and my groceries are busy rotting in my warm fridge while I sit in the dark writing this complaintEversource doesn't have anybody working on their phone lines to provide any updates, and their website says info unavailableI'm embarrassed and upset that they are the only energy provider in my area
After a review of the customer’s account, a modification has been made to their account to meet their request to process payments onlineEffective today (06/25/15), the customer will have access to payment options on our websiteThe customer’s account will still reflect the previous return payments therefore the customer will not have the option to process electronic check payments thru our automated phone system or with a Customer Service Representative however, the customer will have the access to process payments on our website
AFTER REVIEW OF THE ACCOUNT, IT WAS EXPLAINED TO THE CUSTOMER THAT HER NUMBER COULD BE PLACED ON THE ORDER, BUT THERE WAS NO GUARANTEE THAT THE TECH WOULD CALL BEFORE HE CAME TECHNICIAN'S DO NOT CALL WHEN IT IS RECONNECT ON A SHUT OFF FOR NON PAYMENTIT IS EVERSOURCE'S POLICY TO CHARGE WHEN A TECH IS ROUTED TO THE CUSTOMER'S HOME THERE WILL BE NO CREDIT OF THE RECONNECT FEE
Eversource is the worst power company everThey want they money, but they take forever to restore your serviceThey can't ever give an accurate time of arrival for restorationThey tell you the service reconnection was dispatched to a mechanic, but they know nothing elseI paid at 11am and I'm still in the dark at 5:30pmThey offered no sympathy, only to find out I qualified for hardshipThey told me my service will be restored by the next day, told them I have kids, and they said they can restore it today, for a $feeI told them I have for kids in the house and they need power, but of course they didn't care, they just wanted more money, after I paid the bill in full, up until FebruaryI wish Stamford, CT had another energy source
Complaint: [redacted] I am rejecting this response because: I HAVE NOT RECIEVED A BILLING STATEMENTCLEARLY THE ISSUE LIES ON EVERSOURCEWHEN MY PAYMENTS ARE MADE I RECIEVE CONFIRMATION OF PAYMENTI CANT CONTROL YOUR EBILLING PROBLEMSGIVEN THE FACT THAT AFTER PAYING OUT OVER SEVEN HUNDRED DOLLARS IN ONE MONTH AND NOT REVICEVING A BILL TO KNOW WHEN AND HOW MUCH THE NEXT BILL ISWHEN A COSTUMER REQUEST TO SPEAK TO A SUPERVISOR THE REQUEST SHOULD BE GRANTEDI WAS TOLD I WOULD HAVE TO BE BUT ON A CALL BACK LIST WHICH WOULD BE MINUTES WHICH I DID NOT RECEIVE UNTIL THE NEXT DAYAS FOR THE TECH AS I STATED HE IS NOT WELCOMED ON MY PROPERTY!!!!! I WILL TAKE LEAGAL ACTION IF I SEE HIM ON MY PROPERTY!!!!! I CANT CONTROL THE US POSTAL SERVICEI FIND IT HARD TO BELIEVE THAT A DISCONNECT WAS MAILED OUT WHEN THE LAST TWO PAYMENT WERE ON SEPT 16TH AND SEPT 23RD WHEN A TECH DOES GO TO A HOME TO COLLECT ON A DISCONNECT THEY TAKE A PAPER CHECK AND WONT DISCONNECTFOR ALL CUSTOMERS WHO PAY ONLINE AND RECIEVE A CONFIRMATION NUMBER, THE SYSTEM IS UNFAIR AND UNJUSTI WAS WILLING AND ABLE TO MAKE THE PAYMENT BUT HE WOULD NOT EXCEPT IT I DO NOT FEEL I SHOULD HAVE TO PAY THOSE FEES [redacted]
THE CUSTOMERS BILLING STATEMENT IS COMPRISED OF TWO (2) PARTS: DELIVERY CHARGES AND SUPPLIER CHARGESA DELIVERY CHARGE IS THE PRICE FOR THE DISTRIBUTION, OR DELIVERY, OF ELECTRICITY FROM THE GENERATING STATION THROUGH THE DISTRIBUTION SYSTEM TO THE CUSTOMERA SUPPLIER CHARGE IS THE PRICE FOR THE GENERATION OF ELECTRICITYALL RESIDENTIAL CUSTOMERS ARE CHARGED THE SAME DELIVERY CHARGECUSTOMERS HAVE THE OPTION OF CHOOSING A THIRD PARTY SUPPLIER AFTER REVIEW OF THE ACCOUNT THE CUSTOMER RECEIVES A DELIVERY CHARGE FROM [redacted] AND A SUPPLIER CHARGE FROM A THIRD PARTY SUPPLIERTHE CUSTOMERS DECEMBER BILLING STATEMENT (NOVEMBER 24-DECEMBER 26) IN THE AMOUNT OF $IS SLIGHTLY HIGHER THEN PREVIOUS MONTHS DUE TO AN INCREASE IN USAGE (TYPICAL DURING WINTER MONTHS) AND AN INCREASE IN THE CUSTOMERS THIRD PARTY SUPPLIER RATE [redacted] DID NOT CHANGE ITS RATE UNTIL JANUARY 1ST ANY INCREASE IN THE CUSTOMERS BILLING STATEMENT IS SOLELY ATTRIBUTABLE TO THE INCREASE IN USAGE AND THE INCREASE ON THE THIRD PARTY SUPPLIER RATEANY DISPUTE REGARDING THE THIRD PARTY SUPPLIER RATE INCREASE MUST BE ADDRESSED WITH THAT PARTICULAR SUPPLIERTHE CUSTOMERS JANUARY STATEMENT (DECEMBER 26-JANUARY 28) IN THE AMOUNT OF $AGAIN REFLECTS HIGH USAGE ATTRIBUTABLE TO THE DECREASE IN WEATHER DEGREESTHE CUSTOMER ALSO HAS A THIRD PARTY SUPPLIER; THE CUSTOMER MAY CONTACT THE THIRD PARTY SUPPLIER TO DISCUSS RATES [redacted] DID HAVE A SLIGHT INCREASE IN ITS DELIVERY CHARGE, HOWEVER, THIS IS STANDARD FOR ALL CUSTOMERS APPROVED BY THE PUBLIC UTILITIES REGULATORY AUTHORITY EFFECTIVE JANUARY 1ST INCREASE IN BILLING STATEMENTS AS A RESULT OF THE INCREASED DELIVERY CHARGE CANNOT BE REFUNDED THE CUSTOMER MAY CONTACT CUSTOMER SERVICE AT [redacted] SHOULD SHE HAVE ADDITIONAL QUESTIONS OR CONCERNS
After a review of the account, the customer enrolled for e-billing therefore is receiving monthly billing statements electronically to an email addressPrior to the enrollment for electronic billing, the customer’s bills were being mailed to the service address however the bills were being returned by the post office At the customer’s request, e-billing has been removed from the account as of today (11/06/15) and as a result the bills will be mailedIf the customer does not receive the next bill (scheduled to go out on or about 11/13/15) please inquire with your local post office as to why you may not be receiving your billing statements