One Solution, Inc.

Initial Business Response /* (1000, 5, 2015/09/29) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@onesolutioninc.us
Hi Mr.***,
Thanks for contacting us and we greatly appreciate your feedbackAlthough, we would have appreciated your feedback more
if you would have mailed us directly with this issueIt saddens us to see that our customers or people do not attempt to resolve their issues with the merchant/business first before escalating their concerns to 3rd party agencies
In case you did face these problems with our agents, we greatly apologize for the inconvenience and stress caused to you
Just to be clear, our technicians do not represent themselves as a part of Microsoft, but they do clearly state that some of them are Microsoft Certified Techs, which is a certification any technician can get by passing a testAlso clearly mentioned on our website in the disclaimer is that we are not affiliated with any brand or organization unless explicitly displayed on our website
As for the password and locking up the computer, that is something which is not possible to doThe technicians do require you to key in a password so they can access your computer after restarting it once they install the security softwareThis is done so you do not have to remain on the phone for 2-hours while they fix your system
We do not have any record of a transaction with your namePlease provide us with a date, amount and phone number you called from so we can pull up the details and call recordingsAlso, it would be great if you could specify the agents name who answered your call and took access of your computer
Again, we apologize for any inconvenience caused to you and can assure you that once we do look into the records and call recordings, we shall take strict action against the specific technicians and also shall put in checks and measures to ensure that this is not repeated
Look forward to hearing from you soonPlease feel free to reach me directly at XXX-XXX-XXXX in case you have any queries or concerns
Thanks and best,
*** ***
Director
Initial Consumer Rebuttal /* (3000, 7, 2015/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I tried to work with the company four times and each time they demanded credit card numbers to help me resolve the problem they purposefully created on my laptop I never gave them the credit card information because I was watching them cause issues by locking my laptop Each time I called and requested the legal department, a manager or Supervisor they demanded my credit card and said they could easily fix the problem they caused if I would pay them They said they never spoke to me and would not help without money
They clearly stated they were *** *** *** ** employees and were certified representatives of *** This is how they convinced me to give them access to my computer They have no intention of resolving this issue without obtaining my financial records When I told them they were a scam they locked down my laptop and hung up on me Their response to this complaint is just more of what I have already heard from them The two 800#'s are XXX-XXX-XXXX and they called me from XXX-XXX-XXXX Again I spoke with many of their employees and no one will help If you look on the Internet there are many, many complaints of One Solution, Inc scamming people into technical support They need to be stopped and forced to pay for ruining my computer and files We are a *** Ministry being taken advantage of by this company misrepresenting themselves as *** and then they hold you hostage PLEASE HELP!!!
Final Business Response /* (4000, 9, 2015/10/05) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@onesolutioninc.us
Hi ***,
We have heard all recordings and reviewed all chat logs
It is clear that you are facing problems on your computer but again, none of these were created by our technicians
There is nothing we can do for you and if you keep insisting that our business is a scam, we will have to take legal action against you for defamation
Also, it is clearly mentioned in the phone call that we have *** Certified Techs and are not representing *** in any way
If you like, you could talk to me directly on XXX-XXX-XXXX

One Solution was able to help in fixing my computer and run to the best of its abilityThey were very helpful and very prompt

Garry was outstanding

thank you for the great service I just received from your company

I was satisfied with the service received on my laptop As a senior citizen, however, I have some hearing difficulty and found it hard to understand all of the technician's speech, as English did not seem to be his primary language

very pleased

A wonderful experience with the support tech people

I received great service from Zowie and Garry-Hope everything workd!!!

Great service, polite and helpful from both Guys that helped me

Everybody was very helpful and I believe I will satisfied

Everting seems to be working well Techs know exactly what they are doing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
My credit card has refunded my money and a local computer tech has removed all One Solutions and Defender Pro from my computerI want nothing to do with them
Sincerely,
*** ***

They were great fixed two computer very fast

did great fast work, very pleased !

results were good ,information given was good,very clear, everything completed

thet were very helpful with all my problems professional and curtious

The work was done in a professional and timely manner

Thanks for doing such great job ! you are a fantastic professional service!!

it was very helpful

Professional and fast service (One Solution, Inc.)