One Solution, Inc.

I am very pleased with the service I received today It was competent and courteous

Initial Business Response /* (1000, 5, 2015/07/23) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@onesolutioninc.us
Hi Mr.***,
Thanks for taking the time to talk to me yesterday regarding this complaint and your issue with the services
Also, I would like to thank you for your cooperation and accepting our resolution
Just to quickly run over yesterdays support events, we upgraded you to a better security software without any additional cost to youAlso, we fixed all of your computers and you confirmed that at the moment, you are satisfied with our services
Best Regards
Initial Consumer Rebuttal /* (2000, 7, 2015/07/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
they got my computers fixed still working goodSaid that when my year subscription is up that they will give me another year of up graded virus protection for free for all computers

The technician was prompt and professional He explained each step and reviewed that I understood the work being done Everything double checked for me

I was happy with the results and speed of my computer

excellent service

Excellent service - seems to have solved many of the problems with my PC

This was a positive experience all problems were solved

Excellent service and attention to detailResolved all of my computer and printer problems

Dear Mr.***,We apologize for the delayed response and for your experience with our organization, and we appreciate you for informing us of the sameAlso, we appreciate your patience and time and understand how the actions of our representatives could be troublesome, and we truly apologize for the
same. As you correctly mentioned, we do have of our offices in *** and since we are still in our development stage as a business, this is necessary to ensure that we have enough talent to provide support to our customers 24xWe do realize that these representatives are not all excellent vocal skills and in verbal English, but rest assured that our talented team of technicians is highly competent and qualifiedFor this reason, we have a part of our operations in ***Moving forward, as requested by you, we shall ensure that you receive the follow up call at the time requested by you and also that the representative contacting you is efficient in vocal and technical skills so as to timely resolve your issuesAgain, we appreciate your patience and the opportunity to provide you an exceptional customer experience.Best,*** ***Manager - OperationsOne Solution Inc

Great service from both representativesVery user friendly and very patient

Very helpful in fixing what was wrong with my computerLove this serviceWonder people Would recommend this company to anyoneThank you so much

I was very satisfied with the technicians He explained what was wrong, what he will do to fix the problem and fixed it

Technician was EXTREMELY HELPFUL and a pleasure to work with He was very clear in the instruction and knowledge he gave

As of this time I am very satisfied with the work that was done today on my computerVery hard worker and good job

Excellent Service!

Very satisfied with their service

One Solution was very helpful in solving my computer issuesThey are very professional

I found the technical services of One-Solution to be very effective and timely

One Solution, Incwas very helpful with fixing all the problems that we hadThey were great at explaining what was wrong and how they fix it

very satisfied very proffessional