One Solution

the service was very good. it was explained to me so I could understand what was going on.

Quick and effecient serviceThank you

Service was excellentInitial call and the technician very professionalSolved my problem

Customer service friendly and patient Worked quickly and efficiently

One Solution Inc did a very good and quick job of repairing my computer after it was taken over by a virusI would recommend their services to everyone who has any problems with their computer

Very good service, fast and accurated

absolutely top of the line if I had problems again I would go through you guys again

Very satisfied with technician Garry

I was provided with excellent service and the reps were very friendly

My issue was taken care of very nicelyVery professionally

Everyone I talked to was very helpful and solved my problem

Hello Miss ***,Thank you for documenting this complaint and bringing this to the Revdex.com’s attentionYour complaint will enable them to further realize that we are a legitimate and a customer centric business and that customer’s such as yourself tend to misstate or misunderstand factsFurther, I would request that you refrain from making claims or statements such as “Scammers One Solution Inc, pretend to be one of [redacted] Support technicians, they steal/copy Apple's logo, letterheads, information to scam consumers, they send scam emails to get consumers, consumers trust big corporations.” You have received the service agreement clearly showing our logo, business name, details and terms & conditionsFurther, we did not claim to be affiliated with [redacted] or any other brand – which is clearly mentioned on our website and the service agreement in your email and was clearly explained to you by the agent you spoke with and the billing team at the time of paymentYou searched for computer repair/support on Google and found usThe phishing email you received was something, which is done by scammers globally at a large scale, and if we were involved in such unethical practices, we would not be the organization we are todayAlso, please keep in mind that you may have the right to claim anything, but we have call recordings, video recordings of the work done on your system and contracts provided to you which clearly show our legitimacy and that you either misunderstood the facts or are misrepresenting themAlso, I would like to highlight that a licensed/paid antivirus was installed on your system apart from optimizing your system and creating email spam settings to safeguard your account.You paid us $for one-year tech support (including the software cost)After the work was completed, you called in and asked for a refundWe advised you that since licensed software was installed, we are unable to provide a full refund but offered a partial refund per our T&C – to which you agreed over the phoneUpon sending you the same in writing, we did not get your confirmation in writing and hence this was not processedYou then called the next day threatening to go to Revdex.com, FTC and disputing the charge with your bank if you do not get a full refundWe advised you that a full refund shall be processed and that you can still keep the licensed software, complimentary from One Solution IncOn Monday, June 2017, we emailed you confirming that your refund has been processed and should hit your account within business daysWe are a small business and I do not appreciate being harassed and blackmailed by hollow claims just to get your money back, when we have already agreed to do so regardless of your claims and overlooking our company policyNot just the documentation, but the call recordings will also show that your accusations are and that you are smartly trying to extract an undue refundPlease use this smartness in a positive way to help others around you and not just for your own advantageI request that you remove this complaint and stop misbranding my organization, lest you wish for me to pursue the matter legallyI also request Revdex.com to make a note of this customer for future complaints with other companies that may face similar harassment

My experience with One Solution was very positive They were able to take care of the computer problems I had with success so far

thank you for you service now my computer is clean again

you doing good work

This company couldn't be more fakeNever trust them to do anythingThey lied and tried to scam me out of dollars by pretending to be [redacted] customer support initiallyI'm 90% sure they are the source of the problem I was trying to fix as wellI've already filed a report with the FTC about this companyDO NOT TRUST THEM

Jerry and Sandy were very patient and efficient in the repair of my mac As a senior citizen this was all new to me was amazed at how easily they diagnosed and repaired my problem an gave me a few hints as to what not to doThank you guys

The team was very helpful and courteousthankyou for your help

Excellent company Cleaned up my computer and all of the adware I was experiencing No problems experienced

I was very pleased with the help I received and appreciate the friendly service