Online City Tickets

Thank you for reaching out to us in regards to the concerns of Ms***We appreciate the opportunity to speak on this matterIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets??"instead, we merely facilitate transactions
between ticket buyers and ticket sellersTo this end, we are committed to providing the best possible customer service and maintaining a simple, transparent checkout process.? Ms*** has indicated that the service fee was not displayed prior to placing her order; this should be noted as inaccurateWhen Ms*** selected tickets for *** ***, she navigated to our checkout pageFrom there, she was directed to review the itemized order breakdown, which clearly displayed the price per ticket, all fees, and the total price? of $344.22? in bold textMs*** was required to agree to our terms and conditions??"visible in a text box??"and presented with the bold message, “All sales are finalAll prices are listed in US Dollars (USD).” Additionally, she was required to select a check box stating, “I agree to the sales terms and conditions listed above.”? Ms*** has expressed concerns regarding a resolution that was offered to her to which we would like to provide clarificationOn 1/13/at roughly 1:PM CST, Ms***? spoke to a customer service manager who addressed her concerns and offered her a resolution in the interest of customer service.? Ms*** indicated that she did not find this to be a sufficient resolution to her concernsSince this would not have resolved Ms***’ issues, the resolution was not sentMs*** then called in at approximately 1:PM CST and spoke with another customer service managerThis manager also addressed Ms*** concerns and clarified this matterWe then offered another resolution, to which Ms*** accepted as a positive resolution.? On 1/13/17, Ms***? was presented with all pricing details in relation to her order, confirmed her order for *** *** and received her valid tickets the same day for her event that took place on 1/14/We have been in contact with Ms*** and have thoroughly discussed that the order total at checkout displayed the fees associated with her orderWe have offered a resolution to Ms*** on two different occasions, to which she accepted? and received on 1/13/Since Ms***’ event has passed, we consider this matter closedShould Ms*** have any additional questions, she is encouraged to reach out to our customer service department.? Regards,? Online City tickets

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Sincerely,
Michael [redacted]

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets??"instead, we merely
facilitate transactions between ticket buyers and ticket sellersAlthough our customer has indicated that they believed they were purchasing from the venue, directly on our website it states, “We are a resale marketplace, not a box office or venueTicket prices may exceed face valueThis site is not owned by any venue or box office.”? Once our customer selected the event they were interested in, Sound Of Music, they navigated to the ticket listing pageThe top of this page clearly notifies customers, “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.” This message is also displayed on the top of every page throughout the checkout processAt this time our customer selected a listing which indicated the price per ticket at $each, not total, and was directed to the checkout pageHere, customers are provided with an order summary that displays the event details, ticket location, and price per ticketOur customer was prompted to provide an email address and select a delivery methodAfter a delivery method was selected, since methods vary in price, a new order total was calculatedA complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total was displayed in bold text on the left-hand side of the pageThis information was fully disclosed before our customers are asked to enter any payment informationBelow this order summary, our customers are notified in the Ticket Information portion of our site that, “We are a resale marketplaceWe are not a box office or venueThis site is not owned by any venuePrice: Ticket prices may exceed face value.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are finalAll prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these terms and the statement, “I agree to the sales terms and conditions listed aboveI understand that I am not purchasing directly from the venue box office and that tickets may be above face value.” For every order place on our site the customer’s order total is reiterated below this in large, bold textCustomers are then prompted to select the "Review Order" button below these termsOnce selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their orderOur customer then proceeded to select "Confirm & Place Order", at which time their order was processed.? Due to the nature of our business on the secondary marketplace, Online City Tickets is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellersAll prices listed on our site are done so by the individual seller, not Online City Tickets, based on their personal assessments regarding a range of factors including customer demandThis information, as well as the nature of their purchase on a resale market, was disclosed on the event listing, ticket listing, and checkout pageSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy??"a standard throughout the industry.Our customer placed their order on 1/24/and received their valid tickets immediatelyTheir tickets were resent as a courtesy on 1/25/prior to their event the following eveningAs our customer was presented with the price per ticket, their order total, and were sufficiently notified of the nature of their purchase on the secondary market, we consider this matter closedIf our customer has any further questions relating to their order, we encourage them to contact us for additional assistance.Regards,Online City Tickets

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets??"instead, we merely
facilitate transactions between ticket buyers and ticket sellersDirectly on our website it states, “We are a resale marketplace, not a box office or venueTicket prices may exceed face valueThis site is not owned by *** Theater Kansas City.”Due to the nature of our business on the secondary marketplace, Online City Tickets is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellersSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy??"a standard throughout the industry.When our customer selected the listing they were interested in they were provided the estimated Ship Date of 7/19/and navigated to the checkout page, in the Purchase Information portion of this page it clarified, “All sales are finalThere are no refunds, exchanges, or cancellationsIf the event is postponed, tickets will be honored for the rescheduled date.” Prior to placing their order, our customer was presented with our terms and conditions, including a bold message which clarifies, “All sales are finalAll prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these termsCustomers are then prompted to select the "Review Order" button below these termsOnce selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their orderOur customer then proceeded to select "Confirm & Place Order", at which time their order was processed.The estimated Ship Date provided is supplied by the seller on the purchase and is often dependent upon the primary market with which we have no affiliationNevertheless, tickets are often available prior to this estimated dateAs such, our customer’s valid tickets were delivered on 7/5/before their event on 7/23/Prior to receiving this claim we thoroughly discussed this matter with our customer and suggested a resolution should they no longer wish to attend the eventAs such, we consider this matter closed and encourage our customer to contact our customer service department with any additional concerns regarding their order.Regards,Online City Tickets

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets??"instead, we merely
facilitate transactions between ticket buyers and ticket sellers.On 4/7/our customer placed an order for a *** *** *** and Tears for Fears and immediately received their valid tickets for an event which was set to take place on 7/29/Online City Tickets later learned that the event had been postponed by the primary issuer; as we have no affiliation with these parties, such matters are outside of our purviewWe notified our customer of this postponement on 7/24/Every customer who places an order with us is required to agree to our sales terms and conditionsThese terms specifically clarify, “If an event is cancelled, you will be given a full refundIf an event is postponed or rescheduled, your order will not qualify for a refund and your tickets will be valid for the rescheduled date.” These terms further state, “Event date, times, venue and subject matter may change… We shall not be held responsible for any such change.”Due to the nature of our business on the secondary marketplace, Online City Tickets is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellersAll prices listed on our site are done so by the individual seller, not Online City Tickets, based on their personal assessments regarding a range of factors including customer demandThe message, “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue” is displayed on the top of every page throughout the checkout process to sufficiently notify customers of this informationSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy??"a standard throughout the industry.This is the first we are learning of our customer’s concerns as we have not spoken to them via telephone, email, or our Live Chat applicationAs our customer has stated, they did purchase event ticket insurance through *** *** ***This separate entities policy states, “If you can't attend an event for any number of reasons - such as covered illness, airline delays, traffic accidents and more - you'll get up to 100% of the ticket price returned to you.” We encourage our customer to contact them at *** should they wish to request a refund.In addition to this current claim, our customer filed a dispute with their credit card regarding this orderWe have addressed this, and the dispute was ultimately ruled in our favorIf our customer has any further questions regarding this dispute, we encourage them to reach out to the financial institution with which it was filedAs our customer received tickets which remain valid for the rescheduled date, we consider this matter closed.Regards,Online City Tickets

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets??"instead, we merely
facilitate transactions between ticket buyers and ticket sellers.? As a secondary marketplace, Online City Tickets is not affiliated with any artist or venue; instead, we act as an intermediary between customers and sellersWhile we do not own or generate tickets, we do process thousands of successful orders each day??"and each order is given the full protection of guaranteeThis guarantee ensures that any ticket bought on our site will be valid for entry into their event??"and that if tickets are deemed invalid, the customer will receive a full refundIn our measures to maintain this high standard, we carefully screen each seller to ensure that their listings are legitimate and distributed properlyNevertheless, because the hundreds of sellers who list inventory on our site process thousands of orders each day, mistakes do occur in extremely rare cases.? When we learned of our customer's experience, we immediately contacted the seller to being an investigationOur customer was informed that this investigation process may take several days to ensure that we thoroughly examine the situationAs such, we previously resolved this matter with our customerWe discussed this resolution via email and telephoneIf our customer has any additional questions, we welcome them to contact us directly.Regards,Online City Tickets

Thank you for reaching out to us and bringing this matter to our attentionWe take the customer experience seriously at Online City Tickets and would like to take the time to address Mr *** concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do
not own or generate tickets??"instead, we merely facilitate transactions between ticket buyers and ticket sellersThis fact is noted on every ticket and checkout page and at the top of our homepage with the statement: “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.”When Mr*** selected tickets and was taken to our checkout page, they were directed to review their itemized order breakdown, which clearly displayed all fees, the price per ticket, that all prices are in US Dollars (USD)? and the total price in bolded textMr*** was then directed to review our terms and conditions??"visible in a text box below this order total??"and presented with the bolded message “All sales are finalAll prices are listed in US Dollars (USD).” At this point, Mr*** was also presented with the message “I agree to the sales terms and conditions above,” and a check box that needed to be selected in order to continue with checkoutAfter checking the box and clicking “Review Order” ? they are taken to the checkout page which features an even more in-depth order summary that displays the number and prices of their tickets, delivery and service fees, and the total charge.Our sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process??"from a notice on every ticket page to a sales terms statement displayed at checkout with the message “All sales are finalAll prices are listed in US Dollars (USD).” Additionally, all sellers on our site are notified as soon as an order for their tickets is placed, which means we are unable to cancel orders or offer refunds.? We have been in contact with Mr*** regarding this issue and have reiterated our policies, specific to the price in US DollarsAs a one-time courtesy, we have also provided a resolution, which Mr*** may pursue by contacting us through any of our contact information posted on our siteOur management team is available to handle any additional concerns that Mr*** may have; as it stands, however, we consider this matter closed.Regards,Online City Tickets

Complaint: ***
I am rejecting this response because: The copied and pasted form letter did not address any of my noted concerns.? It was a generic response and poor attempt to absolve them of misleading sales tactics.? Furthermore, it did not address the "not for resale" disclosure from the original ticket sales company, while still calling themselves a ticket resale operation
Sincerely,
Ryan ***

Thank you for reaching out to us and bringing this matter to our attentionAt Online City Tickets, we value our customers and would like to take the time to address Ms*** concernsMs*** has stated that we are a private seller, to this we would like to provide clarificationOnline City
Tickets is an online resale marketplace, which means we do not own or generate tickets??"instead, we merely facilitate transactions between ticket buyers and ticket sellersDirectly on our website it states, “We are a resale marketplace, not a box office or venueTicket prices may exceed face valueThis site is not owned by any venue or box office."? Once Ms*** selected the tickets she was interested in she was navigated to our checkout page and was directed to review the itemized order breakdown, which clearly displayed the price per ticket, all fees, and the total price of $in bold textMs*** was required to agree to our terms and conditions??"visible in a text box??"and presented with the bold message “All sales are final.” At this point, Ms*** was also presented with the message “I agree to the sales terms and conditions listed above,” and a check box that needed to be selected in order to continue with checkoutSince customers are purchasing tickets owned, priced, and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy??"a standard throughout the industry.? Because Online City Tickets does not own or generate tickets, the prices are set by the individual sellers based on a range of marketing factors such as customer demandThis means the price is not based on the tickets' original price, or face value, and may be higher or lower than that amount displayed on the ticketsThis information is also stated throughout our websiteIt also means that the largest portion of any order placed in our marketplace goes directly to the sellerThe service fee is in place to cover operational expenses such as facilitating transactions, screening sellers, maintaining the website, and providing customer service.? We have discussed this matter in detail with Ms*** prior to receiving this complaintOur management team is available to handle any additional concerns that Ms*** may have; as it presently stands, we consider this matter closed.? Regards,? Online City Tickets

Thank you for reaching out to us and bringing this matter to our attentionWe take the customer experience seriously here at Online City Tickets and would like to take the time to address ***’s concernsIt should be noted that Online City Tickets is an online resale marketplace, which
means we do not own or generate tickets??"instead, we merely facilitate transactions between ticket Buyer’s and ticket sellersThis fact is noted on every ticket and checkout page and at the top of our homepage with the statement: “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.” When? ***? selected tickets and was taken to our checkout page, they were directed to review their itemized order breakdown, which clearly displayed all fees, the price per ticket, and the total price in bolded text.? ***? was then directed to review our terms and conditions??"visible in a text box below this order total??"and presented with the bolded message “All sales are final.” At this point,? ***? was also presented with the message “I agree to the sales terms and conditionsI have reviewed the Order Summary above,” and a check box that needed to be selected in order to continue with checkoutBelow this check-box, another message was displayed that read: “By clicking ‘Place Order’, your credit card will be charged $2189.45, which includes ticket, service, and delivery fees.” This notice was followed by a button labeled “Place Order.”***? was required to click this button after checking the box mentioned prior,? signifying? his acknowledgement of the total price and these terms, and completing his order.? Our sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process??"from a notice on every ticket page to a sales terms statement displayed at checkout with the message “All sales are finalAll prices are listed in US Dollars (USD).” Additionally, all sellers on our site are notified as soon as an order for their tickets is placed, which means we are unable to cancel orders or offer refunds.? We have been in contact with? ***? regarding this issue, but have been unable to reach an? amicable resolutionWe encourage MrSheppard to reach out to us to handle any additional concerns that? he? may have and we consider this matter closed

Thank you for reaching out to usWe have been in contact with Ms*** and while we still maintain that we are not at fault, in the interest of customer service we have provided a one-time courtesy resolutionAs such, we consider this matter resolved and if Ms*** has any further questions or concerns regarding this or any other order, we welcome her? to contact a member of our customer service team.? Regards,Online City Tickets

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAlthough the information was indeed posted as indicated, when I purchased the ticket for $134, there was no indication by the seller that the ticket would be valued at only $50.? When I contacted the vendor and explained my outrage I was greeted with a friendly but defensive note saying, in essence, that it's just too badI contacted the vendor again, and received a similar response.? However, when the Revdex.com reached out to the vendor the vendor contacted me and refunded $of the purchase priceI consider that to be a sufficient resolution of my complaint, and I thank the Revdex.com for being there, in support of consumers
Sincerely,
Cary ***

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address Ms[redacted] concerns.? As a secondary marketplace, Online City Tickets is not affiliated with any artist or venue; we merely act as an intermediary between ticket buyers
and ticket sellersWhile Online City Tickets does not own or generate tickets, we do process thousands of successful orders each day and each order is protected by out 100% Money Back GuaranteeThis guarantee promises that any tickets customers purchase on our marketplace will be valid for entry to their eventIn our measures to maintain a high standard, we carefully screen each seller to ensure that their listings are legitimate and distributed properly.? However, because the hundreds of sellers on our network process thousands of orders each day, mistakes do occur in some extremely rare casesAfter investigating this matter, we have determined that Ms[redacted] order was one such caseOnline City Tickets has contacted Ms[redacted] and both parties have found an amicable resolutionAs such, we consider this matter resolvedIf Ms[redacted] has any further questions or concerns regarding this order, we welcome her to contact a member of our customer service team.? Regards,? Online City Tickets

Thank you for reaching out to us regarding this matterOnline City Tickets has been in contact with Ms*** and both parties have found an amicable resolutionIf Ms*** has any further questions or concerns regarding this or any other order, we encourage her? to contact a member of our
customer service team.? Regards,Online City Tickets

Thank you for contacting us regarding this matterOnline City Tickets values our customers and we appreciate the opportunity to address Ms[redacted] concernsAt Online City Tickets, cardholder security is of the utmost importanceAs such, every order placed on our site proceeds through a number of
verification provisions to ensure the order was authorized by the cardholder.Though Ms[redacted] has filed this claim, our records indicate that this order was place by Mr[redacted] on 12/18/For the protection of all our customers we cannot disclose specific fraud prevention techniques, but on the order in question, no fraudulent activity was evidentMr[redacted] order was placed on 12/18/at 4:PM CST and his valid tickets for the Disney on Ice: Dare to Dream event on 12/29/were immediately delivered to his email address and downloaded shortly thereafter.As Ms[redacted] stated, we later received a dispute from Mr[redacted] credit card company regarding this transactionWe addressed this, and the dispute was ultimately ruled in our favorShould Mror Ms[redacted] have any questions regarding the process or outcome of this dispute, we encourage them to reach out to the credit card company with which it was filedAt this time we consider this matter closed.Regards,Online City Tickets

Complaint: ***
I am rejecting this response because: These where presale tickets meaning tickets were not available to the public therefore I should have been able to get the best possible seating of which I sent an email to online city tickets to advice of the seating I desiredI was told after I made purchase that they were not aware of where the seats are do to presale and a few days later I got seated in YY for almost 400$ That is not the best seats or good presale this is a scam.?
Sincerely,
Trevonna ***

?
Complaint: [redacted]
I am rejecting this response because: The one time courtesy they offered me was if I purchased more tickets from themThe prices are ridiculously inflated once converted to USDBy the ? time I purchase them I can't trust them to add charges to the ticketsI don't want to buy more tickets from them I have tried to deal with them directly and all they offer is a discount on the next tickets I buy from themThey can call or email me with a better solution but it should be a solution that doesn't involve me purchasing anything from themI do not trust this companyI dispute the fact that they said I was aware of the charges being converted to USD at the time of purchaseI made sure the charges I was accepting had all the taxes and fees I was agreeing toThe small print indicating the charges were in USD was on the receipt after I used my credit card to pay for the ticketsAt that point I had no options I could not sell or get a refund for the ticketsThey need to offer a better solution.? ? the tickets which meant I could not get a refund or sell the tickets.? ?
Sincerely,
[redacted]?

Thank you for reaching out to us regarding this matterPrior to receiving this claim, on 5/10./2018, Online City Tickets was in contact with our customer and both parties reached an amicable resolutionAs such, we consider this matter resolvedIf our customer has any further questions or concerns
regarding their order, we encourage them to contact a member of our customer service team.Regards,Online City Tickets

Thank you for your response regarding this matterMs*** has stated that she has not received the resolution offered to her, however, our records show that this was delivered to her on 1/13/at 1:PM CSTIf Ms*** requests further assistance obtaining this resolution, we encourage her to contact our customer service management to further assistAs we have fully addressed Ms***' concerns, we currently consider this matter closedRegards,Online City Tickets

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets??"instead, we merely
facilitate transactions between ticket buyers and ticket sellers.? Our customer has indicated that they did not receive tickets for their event that is scheduled to take place on 11/24/2017, to which we would like to provide clarificationOur customer placed their order on 10/15/at 6:PM CSTIt should be noted that their valid, electronic tickets were then sent to the email address they provided immediately at 6:27PM CSTAs a courtesy, these tickets were resent to the customer on 11/8/at 7:36AM CST for them to print and bring to their event.Prior to receiving this claim, our customer was not in contact with us to discuss their concernsAs we have provided valid tickets in time for our customer's event, we consider this matter closedIf our customer wishes to discuss the nature of their order further, we encourage them to contact our customer service department.Regards,Online City Tickets