Online City Tickets

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets??"instead, we merely
facilitate transactions between ticket buyers and ticket sellersDirectly on our website it states, “We are a resale marketplace, not a box office or venueTicket prices may exceed face valueThis site is not owned by *** *** Home Arena.”Once our customer selected the event they were interested in, *** ***, they navigated to the ticket listing pageThe top of this page clearly notifies customers, “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.” This message is also displayed on the top of every page throughout the checkout processAfter customers select the ticket listing they desire, they are directed to the checkout pageHere, customers are provided with an order summary that displays the event details, ticket location, and price per ticketOur customer was prompted to provide an email address and select a delivery methodAfter a delivery method is selected, since methods vary in price, a new order total is calculatedA complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price of $1,was displayed in bold text on the left-hand side of the pageThis information was fully disclosed before our customers are asked to enter any payment informationBelow this order summary, our customers are notified in the Ticket Information portion of our site that, “We are a resale marketplaceWe are not a box office or venueThis site is not owned by any venuePrice: Ticket prices may exceed face value.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are finalAll prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these termsCustomers are then prompted to select the "Review Order" button below these termsOnce selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their orderOur customer then proceeded to select "Confirm & Place Order", at which time their order was processed.Due to the nature of our business on the secondary marketplace, Online City Tickets is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellersAll prices listed on our site are done so by the individual seller, not Online City Tickets, based on their personal assessments regarding a range of factors including customer demandThis fact is stated throughout the checkout processSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy??"a standard throughout the industry.In regards to our 100% Money Back Guarantee, we would like to provide clarificationDetailed on the homepage as well as the checkout portion of our site, clarifies that this guarantee ensures customer’s their tickets will be delivered prior to their event and valid for entryOur customer has stated that they have not received their tickets which is incorrectOur customer received an email on 5/30/with a UPS tracking number, *** for them to monitor deliveryVerified by this tracking information, our customer’s tickets were attempted to be delivered on 5/31/though the package was refused by the receiverWe later received a dispute from our customer’s financial institutionWe addressed this, and the dispute was ultimately ruled in our favorWe then attempted to re-deliver our customer’s valid tickets on 6/8/Verified by tracking number ***, the package was again refused by the receiver.In terms of tickets being available before the tickets on the primary market were released to the general public, we would like to clarifyTickets on the secondary market often become available to purchase prior to the primary market due to a number of possibilities; for instance, sellers may be season ticket holders or subscribersArrangements parties may have with box offices, venues, promoters, artists, or teams allow them to know in advance where they will acquire tickets.Prior to receiving this claim we thoroughly discussed this matter with our customer to address all of their concerns via telephone and emailWe maintain that all order details were sufficiently displayed prior to placing their orderProvided all this information, we consider this matter closedIf our customer has any additional concerns regarding their order, we welcome them to contact our customer service department to assist.Regards,Online City Tickets

Thank you for reaching out to us, as we here at? Online City Tickets? always appreciate the opportunity to address a? customer’s concernsOnline City Tickets operates on the secondary market and maintains one of the largest seller networks in the industryOur mission is to connect
customers with individual ticket holders and amazing live events.? Since so many sellers list tickets on our site, and because the prices of these tickets often change, pricing errors do occur in very rare casesIt appears that Ms*** experienced such an error with their order; Online City Tickets does not own the tickets in question--meaning that this unfortunate occurrence is beyond our controlAs mentioned above, our status as an intermediary marketplace means that we do not own tickets and that sellers alone make the decision to withdraw tickets if they discover they have made an error in pricing or describing a listingThese facts are clearly explained in our Sales Terms and Conditions: “ When an error is found in processing your order you will be notified of the error and provided with available options, if any, as well as the option of cancelling your order.” As there were no? comparable? replacement or upgrades available, cancellation was the only option.? To clarify, although Online City Tickets is a secondary marketplace, this means we are not directly affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holdersThe prices of tickets on our site are set by the individual ticket sellers, not Online City Tickets, in accordance with their assessments of market factors such as customer demandThis means that ticket prices can fluctuate at any time, and sellers are notified as soon as an order is placed??"a practice disclosed throughout our website and the order processFurthermore, because customers are purchasing tickets owned and listed by individual resellers, we must ensure our policies are fair to both parties.? We have been in constant contact with Ms*** regarding this issue, but have been unable to reach an amicable resolutionWhile our management team is available to handle any additional concerns that Ms*** may have.Regards,Vivid Seats

Thank you for reaching out to us and bringing this matter to our attentionWe take the customer experience seriously here at Online City Tickets and would like to take the time to address Mrs*** concernsIt should be noted that Online City Tickets is an online resale marketplace, which
means we do not own or generate tickets??"instead, we merely facilitate transactions between ticket Buyer’s and ticket sellersThis fact is noted on every ticket and checkout page and at the top of our homepage with the statement: “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.”In regards to? Mrs***’ claim that the order total for tickets was actually the amount of the price per ticket, it should be noted that when? Mr***? selected? their? tickets, they were taken to our checkout pageFrom there, they were directed to review the itemized order breakdown, which clearly displayed the price per ticket, all fees, and the total price in bolded textThen,? Mr***? was directed to review our terms and conditions??"visible in a text box below this order total??"and presented with? the bolded message “All sales are final.” At this point,? Mr***? was also presented with the message “I agree to the sales terms and conditionsI have reviewed the? Order Summary above,"" and a check box that he needed to click to continue with checkoutBelow this check-box, another message was displayed that read: “By clicking ‘Place Order’, your credit card will be charged this amount, which includes ticket, service, and delivery fees.” This notice was followed by a button labeled “Place Order.” By checking this box,? Mrs***? signified their acknowledgement of the total price, our sales terms and completed his order.? As a secondary marketplace, Online City Tickets is not directly affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holdersSince customers are purchasing tickets owned and listed by individual resellers, we must ensure our policies are fair to both partiesThis means that we are unable to offer refunds and must enforce an “all sales are final” policy??"a standard throughout the industry.? We have been in constant contact with? Mrs***? regarding this issue, but have been unable to reach an amicable resolutionWhile our management team is? available to handle any additional concerns that? Mrs***? may have, we consider this matter closed.Regards,OnlineCityTickets

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets??"instead, we merely
facilitate transactions between ticket buyers and ticket sellers.Although our customer has stated they believed they were purchasing tickets through a primary marketplace, we would like to provide clarificationOur transparent website is completely user-driven, meaning all order information is either selected or input directly by customersOur website’s design is completely different from those affiliated with any primary market and box office, as we clearly state on our website’s homepage, “We are a resale marketplace, not a box office or venueTicket prices may exceed face valueThis site is not owned by *** *** Kansas City.” This information is also reiterated multiple times throughout the purchase process.Once our customer selected the event they were interested in, *** *** *** with *** ***, they navigated to the ticket listing pageThe top of this page clearly notifies customers, “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.” This message is also displayed on the top of every page throughout the checkout processAfter customers select the ticket listing they desire, they are directed to the checkout pageHere, customers are provided with an order summary that displays the event details, ticket location, and price per ticketOur customer was prompted to provide an email address and select a delivery methodAfter a delivery method is selected, since methods vary in price, a new order total is calculatedA complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price of $was displayed in bold text on the left-hand side of the pageThis information was fully disclosed before our customers are asked to enter any payment informationBelow this order summary, our customers are notified in the Ticket Information portion of our site that, “We are a resale marketplaceWe are not a box office or venueThis site is not owned by any venuePrice: Ticket prices may exceed face value.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are finalAll prices are listed in US Dollars (USD).” ? Our customer was required to select a check box signifying their agreement to these termsCustomers are then prompted to select the "Review Order" button below these termsOnce selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their orderOur customer then proceeded to select "Confirm & Place Order", at which time their order was processed.Due to the nature of our business on the secondary marketplace, Online City Tickets is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellersAll prices listed on our site are done so by the individual seller, not Online City Tickets, based on their personal assessments regarding a range of factors including customer demandSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy??"a standard throughout the industry.Prior to receiving this claim we thoroughly discussed this matter with our customer to address all of their concernsWe maintain that all order details were sufficiently displayed prior to placing their order; nevertheless, we offered our customer a one-time courtesy offer in an attempt to reach an amicable resolutionHowever, our customer declined this offerIf our customer has any additional concerns pertaining to their order, we encourage them to contact our customer service department; at this time, we consider this matter closed.Regards,Online City Tickets

Thank you for reaching out to us regarding this matterAt Online City Tickets, we value our customers and would like to take the time to address this matterIn reference to Ms*** concern about the face value of her tickets, it should be noted that Online City Tickets is an online resale
marketplaceThis means that we do not own or generate tickets??"instead, we merely facilitate transactions between ticket buyers and ticket sellersThis fact is noted on every ticket and checkout page and at the top of our homepage with the statement:? “We are a resale marketplace, not a box office or venueTicket prices may exceed face valueThis site is not owned by any venue or box office."Because customers are purchasing tickets owned by individual sellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer cancellations and must adhere to an "all sales are final" policy??"a standard throughout the industry.? This policy is disclosed throughout the purchase process??"from a notice on every ticket page to a sales terms statement displayed at checkout with the message “All sales are finalAll prices are listed in US Dollars (USD).”With regard to Ms*** claim that our website provided incorrect information about the availability of tickets, it must be noted that this is inaccurateThe availability of tickets on our website is completely dependent upon a fluctuating market, and quantities for this event are lowWhen Ms*** selected tickets and received the message that few tickets were left in the section, that message was referring to ticket availability on our websiteOnline City Tickets is not aware of availability on other markets.Ms*** valid tickets were delivered to her, and she has since confirmed that she has received themAs such, Online City Tickets has fully adhered to the terms and conditions to which Ms*** agreed prior to purchaseAdditionally, we have reached out to Ms*** in an attempt to provide a resolution to this matter, but we have not been successful in reaching her by phone or emailIf Ms*** would like to discuss a resolution, or if she has any other questions or concerns, we encourage her to reach out to our customer service teamAt this time, we consider this matter closed.Regards,Online City Tickets

Thank you for reaching out to us regarding the concerns of our valued customerThough Mr*** filed this claim, our records indicate that this order was placed by Ms***It should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate
tickets??"instead, we merely facilitate transactions between ticket buyers and ticket sellersOn 3/28/2017, Ms*** purchased tickets to see *** ***This event was later rescheduled by the artist for a later dateAs Online City Tickets is not affiliated with the artist or venue, such matters are outside of our purviewMr*** reached out to us about this date change and indicated that he would no longer be able to attendIt should be noted that Mr*** and Ms*** typically would not be able to receive a refund for a postponed event, per the policy agreed to at checkoutThis policy, which is clearly specified on our policies page and stated at checkout, states, “If an event is cancelled, you will be given a full refundIf an event is postponed or rescheduled, your order will not qualify for a refund and your tickets will be valid for the rescheduled date.” Our policies further mention, “Event date, times, venue and subject matter may change."? These policies are in place with the goal of ensuring that our customers can attend the event they originally selectedWe consider the interruptions rescheduled events may cause in order to be responsive to the needs of our customersIn the interest of customer service, we reached out to Ms***, as she is the customer who placed this order, and offered a one-time courtesy cancellationMs*** has since declined this as a resolution and we recently received a dispute from her financial institution regarding this transactionDue to the nature of the dispute process, we are unable to provide a resolution while the dispute remains openIf Ms*** or Mr*** have any questions pertaining to the dispute process or outcome, we encourage them to contact the institution with which it was filedAt this time, we consider this matter closed.Regards,Online City Tickets

Thank you for reaching out to us and bringing this matter to our attentionAt Online City Tickets, we value our customer and would like to take the time to address Ms*** concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or
generate tickets??"instead, we merely facilitate transactions between ticket buyers and ticket sellersThis fact is noted on every ticket and checkout page and at the top of our homepage with the statement: “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.”? In regards to Ms*** statement about the service fee, it should be noted that this was addressed in our checkout processOnce she selected her tickets on Online City Tickets' page for this event, she was taken to our checkout screenFrom there, she was directed to review the itemized order breakdown, which clearly displayed the price per ticket, all fees (including the service fee), and the total price in bolded textMs*** was required to agree to our terms and conditions??"visible in a text box below this order total??"and presented with the bolded message “All sales are final.” At this point, Ms*** was also presented with the message “I agree to the sales terms and conditions above,” and a check box that needed to be selected in order to continue with checkoutDuring this process, Ms*** saw an even more in-depth order summary that displayed the number and prices of their tickets, delivery and service fees, and the total charge.As a secondary marketplace, Online City Tickets is not directly affiliated with any artist or venue and does not generate tickets as a primary box office; instead, we act as an intermediary between fans and ticket holdersSince customers are purchasing tickets owned and listed by individual resellers, we must ensure our policies are fair to both partiesThis means that we cannot offer refunds and enforce an “all sales are final” policy??"a standard throughout the industry.? We have been in contact with Ms*** regarding this issue, and have offered a resolution to this matter that suits both parties and Ms*** has acceptedAs such, we consider this matter resolved, and hope that Ms*** will consider Online City Tickets for her future event ticket needsIf Ms*** has any further questions or concerns regarding this or any other order, we welcome her to contact a member of our customer service team? Regards,Online City Tickets

Thank you for your replyAlthough our customer has indicated that we have not discussed this matter with them previously, this is inaccuratePrior to receiving this claim we received an email on 8/18/at 8:AM CSTWe provided clarification regarding their concerns shortly thereafter at 9:AM CSTIf our customer would like to speak with a customer service manager, should they call in referencing their order number, they will be directed to a customer service managerAs we have sufficiently addressed our customer's concerns, we consider this matter closed.Regards,Online City Tickets

Thank you for providing this responseAlthough our customer continues to press forward, we maintain that their order was filled and tickets were delivered prior to their eventDue to our privacy policy we are unable to discuss other ordersAs we previously stated, we are not affiliated with our customer's email provider and the folder which emails are delivered to is outside of our purviewThis is solely dependent upon the email settings within their accountAs we have fully addressed their concerns and are unable to speak on other customer experiences, we consider this matter closed.Regards,Online City Tickets

Thank you for contacting us in reference to Ms*** concernsAt Online City Tickets, we value our customers and appreciate the opportunity to address this matter.? Regarding Ms* *** claim that our website was embedded into the website of a different company, it must be noted that this is
incorrectOnline City Tickets does not engage in any such activity.? Ms***? has claimed that she believed she was purchasing through the website of the venue, or of the event itselfHowever, it should be noted that our web address and branding are intentionally different from these other sites.? Online City Tickets is an online resale marketplace, which means that we do not own or generate? tickets??"instead, we merely facilitate transactions between ticket buyers and ticket sellersDirectly on our homepage, the following message was presented to Ms*** in large print: "We are a resale marketplace, not a box office or venueTicket prices may exceed face valueThis site is not owned by any venue or box office."In reference to Ms* *** claim regarding the original purchase price, or face value, of the tickets that they purchased, it should be noted that Online City Tickets is a secondary marketplace that serves as an intermediary between sellers and customers??"this means all ticket prices are set by the sellers, not Online City TicketsThis fact is explained clearly throughout the purchase process, from a notice on every ticket page to a large-print message at checkout, which states: "Ticket prices may exceed face value."Because our? customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must enforce an “all sales are final” policy??"a standard throughout the industry.Regarding Ms*** claim that she was not made aware of the order total prior to purchase, it should be noted that this is inaccurateOur website is user-driven, and no order can be placed without the customer having been made aware of all order and pricing detailsWhen Ms*** selected the tickets she was interested in, she was taken to our Checkout pageFrom there, she was directed to review the itemized order breakdown, which clearly displayed the price per ticket, all fees, and the total price in bold textMs*** was then required to agree to our terms and conditions??"visible in a text box below this order total??"and presented with the bold-text message “All sales are final.” At this point, Ms*** was also presented with the message “I agree to the sales terms and conditions above,” and checked a box signifying her agreement with this statementDuring this process, Ms*** saw an even more in-depth order summary that displayed the quantity and prices of her tickets, the delivery and service fees, and the total charge in bold text.Ms* *** valid, authentic tickets were delivered to her moments after she submitted her order on 4/7/16, and she downloaded them on the same dayAs such,? Online City Tickets has fully adhered to the agreterms, and has upheld our 100% guaranteeAdditionally, although she is not due to receive a refund for this transaction, we have reached out to Ms*** and provided a courtesy resolution to this matter that is amicable to both partiesTherefore, this matter has been resolved, and we hope Mr*** will choose Online City Tickets for her future event ticket needsIf she has any further questions or concerns, we encourage her to reach out to our customer service team.Regards,Online City Tickets

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets??"instead, we merely
facilitate transactions between ticket buyers and ticket sellersDirectly on our website it states, “We are a resale marketplace, not a box office or venueTicket prices may exceed face valueThis site is not owned by Pavilion at the [redacted]” Our website is completely user-driven, meaning all order details are either selected or input directly by customers.Once our customer selected the event they were interested in, [redacted], they navigated to the ticket listing pageThe top of this page clearly notifies customers, “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.” This message is also displayed on the top of every page throughout the checkout processAfter customers select the ticket listing they desire, they are directed to the checkout pageHere, customers are provided with an order summary that displays the event details, ticket location, and price per ticketOur customer was prompted to provide an email address and select a delivery methodAfter a delivery method is selected, since methods vary in price, a new order total is calculatedA complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price of $was displayed in bold text on the left-hand side of the pageThis information was fully disclosed before our customers are asked to enter any payment informationBelow this order summary, our customers are notified in the Ticket Information portion of our site that, “We are a resale marketplaceWe are not a box office or venueThis site is not owned by any venuePrice: Ticket prices may exceed face value.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are finalAll prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these termsCustomers are then prompted to select the "Review Order" button below these termsOnce selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their orderOur customer then proceeded to select "Confirm & Place Order", at which time their order was processed.We would like to provide clarification regarding our customer’s concern of their event being rescheduledOur customer placed their order on 4/21/for [redacted] that was scheduled to take place on 8/31/This event was later rescheduled by the artist for 10/26/On 8/30/2017, we notified our customer via email to inform them of this date changeOur customer has since indicated that they would no longer be able to attend, to which it should be noted that our customer cannot receive a refund for rescheduled events per the agrepolicies at checkoutBecause our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we must enforce an “all sales are final” policy??"a standard throughout the industryOur sales policies, including our “all sales are final” policy, are disclosed throughout the purchase processOur 100% Buyer Guarantee ensures that each customer will receive a refund if their event is cancelled outright, without the possibility of being rescheduledThis information is stated in our Sales Terms and Conditions, and restated on the checkout page with the following message: “All sales are finalThere are no refunds, exchanges, or cancellationsIf the event is postponed, tickets will be honored for the rescheduled date.”Prior to receiving this claim, our customer was not in contact with us to discuss their concernsHowever, we maintain that all order details were sufficiently displayed prior to our customer placing their order and that they were provided ample opportunity to review all details of their order; as such, we consider this matter closedIf our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed.Regards,Online City Tickets

Thank you for your response regarding Mr***’s concernsOnline City Tickets maintains that our checkout process--throughout which all prices, fees, other details, and the total for Mr***’s order were shown--was sufficient opportunity for Mr*** to review this informationAfter being shown this information, Mr*** proceeded to enter his payment information, checked the box to accept our Sales Terms and Conditions and agree that all sales are final, and then submitted his order.? As previously mentioned, our site is user-drivenThe ticket section the customer selects on the ticket listing page is the same that is provided on the Checkout pageThis information is completely dependent upon what the customer selects from the ticket listing page.If Mr*** has any additional concerns he would like to discuss, he is welcome to reach out to our customer service department directlyAs we have fulfilled the order backed by our 100% Money Back Guarantee, we consider this matter closed.? Regards,? Online City Tickets

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets??"instead, we merely
facilitate transactions between ticket buyers and ticket sellersDirectly on our website it states, “We are a resale marketplace, not a box office or venueTicket prices may exceed face valueThis site is not owned by any venue or box office.”Once our customer selected the event they were interested in, they navigated to the ticket listing pageThe top of this page clearly notifies customers, “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.” This message is also displayed on the top of every page throughout the checkout processAfter customers select the ticket listing they desire, they are directed to the checkout pageHere, customers are provided with an order summary that displays the event details, ticket location, and price per ticketOur customer was prompted to provide an email address and select a delivery methodAfter a delivery method was selected, since methods vary in price, a new order total was calculatedA complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price was displayed in bold text on the left-hand side of the pageThis information was fully disclosed before our customers are asked to enter any payment informationBelow this order summary, our customers are notified in the Ticket Information portion of our site that, “We are a resale marketplaceWe are not a box office or venueThis site is not owned by any venuePrice: Ticket prices may exceed face value.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are finalAll prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these terms and the statement, “I agree to the sales terms and conditions listed aboveI understand that I am not purchasing directly from the venue box office and that tickets may be above face value.” For every order placed on our site the customer’s order total is reiterated below this in large, bold textCustomers are then prompted to select the "Review Order" button below these termsOnce selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their orderOur customer then proceeded to select "Confirm & Place Order", at which time their order was processed.Due to the nature of our business on the secondary marketplace, Online City Tickets is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellersThe estimated In-Hand Date of 9/26/2018, which was disclosed in bold text below their order summary, is selected by the seller as the latest expected delivery dateThis is often dependent upon the primary markets release of ticketsAs it is an estimated date, tickets are typically delivered prior to the date listedAs such, prior to receiving this claim, our customer's valid tickets were transferred to them on 3/29/before their event taking place on 7/1/2018.Prior to receiving this claim our customer spoke to representatives who provided clarification regarding their concernsWe maintain that all details were sufficiently disclosed and agreby our customer prior to entering any payment informationIf our customer has further questions pertaining to their order, we welcome them to review our website or contact us directlyAt this time we have addressed their concerns and consider this matter closed.Regards,Online City Tickets

Complaint: ***
I am rejecting this response because:You do not state on your site that you are a resellerI clicked on the *** site and your site popped up and generated as if I was buying from the *** site.?
Sincerely,
Deanne ***

Initial Business Response /* (1000, 5, 2015/10/09) */
Thank you for bringing this matter to our attentionWe take the customer experience seriously and would like to take the time to address Ms***'s concernsWe should explain that OnlineCityTickets.com is an online exchange, which means we
do not own or generate ticketsinstead, we facilitate transactions between ticket buyers and ticket sellersWe have attempted to reach out to Ms*** to speak about her concerns, but we have not been able to reach her
Ms*** is concerned that her tickets display a different name than her ownHowever, this is a common occurrence, and is not cause for alarmBecause listings on our site are owned by trusted sellers, the tickets come from these sellers directly to customers, and so may display the name of the original purchaserWe ensure that this is not an error, but simply information left over from when the tickets were first issuedAll tickets are guaranteed to be transferable and valid for entry to their respective events, and customers are never required to present identification that matches the name printed on their tickets
Ms*** has also expressed concern regarding the "face value" of the tickets that she purchasedThat is the price printed on her ticketsOnline City Tickets serves as an intermediary between sellers and customersthis means all ticket prices are set by the sellersThis fact is explained clearly on the final checkout screen and in our sales terms and conditions stating "Please note that the price you pay may be higher than the face value of the tickets you purchase....."Ticket prices may be above the "face value" listed on the ticket (they may also be below the "face value")." It is also explained on the left side of the checkout screen under Ticket Information saying "Price: Ticket prices may exceed face value."
As mentioned above, Ms***'s tickets will be valid for entry and we are not able to provide her desired resolution per our sales terms and conditions that she agreed toIf Ms*** has any further questions or concerns, we welcome her to contact us
Thank you,
OnlineCityTickets

Thank you for reaching out to us and bringing this matter to our attentionWe take the customer experience seriously and would like to take the time to address *** *** concernsWe should explain that OnlineCityTickets.com is an online resale marketplace, which means we do not own or generate
tickets??"instead, we merely facilitate transactions between ticket buyers and ticket sellersThis fact is noted on every ticket and checkout page and at the top of our homepage with the statement: "We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue."*** *** claims that he believed he was purchasing tickets directly from the Capitol Theatre Port Chester, the above disclaimer and our branding clearly show that we are not affiliated with any venue or other ticket marketplaceThis event took place on September 28th, We did try and reach out to *** *** to discuss his order before the event took place, but we were not able to reach him.Our sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process??"from a notice on every ticket page to a sales terms statement displayed at checkout with the message “All sales are finalAll prices are listed in US Dollars (USD).” Additionally, all sellers on our site are notified as soon as an order for their tickets is placed, which means we are unable to cancel orders or offer refunds.? *** *** was made aware of this fact.? Additionally, we successfully? disputed? the claim *** *** made with his bank*** *** agreed to the sales policies prior to? making? the purchaseAs stated above the event has passed and we? consider? this matter closed.? As stated above the event has passes and we? consider? this matter closed.Thank you,OnlineCityTickets

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets??"instead, we merely
facilitate transactions between ticket buyers and ticket sellers.? While we do not own or generate tickets, each order placed with us is protected by our 100% Buyer GuaranteeThis guarantee ensures that the tickets our customers purchase on our site will be valid for entry??"and that if tickets are deemed invalid, the customer will receive a full refundIn our measures to maintain this high standard, we carefully screen each seller to ensure that their listings are legitimate and distributed properlyHowever, since hundreds of sellers process thousands of order on our site each day, errors do occur in extremely rare casesWhen our customer initially contacted us regarding their concerns on 9/7/2017, we acted quickly and thoroughly to investigate this matterDuring this investigation we were able to determine that an error did occur.? As such, on 9/8/2017, prior to receiving this claim and in accordance with our terms and conditions, our customer was refunded in full and provided additional courtesy compensationThis resolution was detailed in an email delivered to our customer on 9/8/at 2:PM CSTAs such, we consider this matter resolvedShould our customer have any additional concerns, we welcome them to contact us to further discuss.Regards,Online City Tickets

Thank you for contacting us in regards to the concerns of our valued customerOnline City Tickets operates on the secondary market and does not own or generate tickets as a primary box office; rather, we facilitate transactions between ticket buyers and ticket sellersTo this end, we are committed
to providing the best possible customer service, as well as maintaining a simple, transparent checkout process.Our customer has expressed concerns regarding their tickets for the event Les Miserables that is scheduled to take place on 10/14/When our customer placed their order on 6/4/2017, they confirmed their tickets would be sent via ***They received tracking information via email on 8/16/2017, which showed the status of their package and also alerted them a signature would be required at the time of deliveryOur records indicate that on 8/18/2017, our customer’s package was successfully delivered and signed for.Our terms and conditions clearly state, “We are not responsible for lost, stolen, damaged or destroyed tickets and are under no obligation, and, in many instances, are not able, to replace the tickets.” It should be noted that as a courtesy, we requested a reissue of our customer’s tickets from the seller, but were notified this was not a possibility as this request is often dependent upon the primary issuer, with whom we are not affiliated and is therefore outside of our purview.Prior to receiving this claim we thoroughly discussed this matter with our customer to address all of their concernsAs such, we consider this matter closedIf our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed.Regards,Online City Tickets

Thank you for contacting us in regards to the concerns of our valued customerAt Online City Tickets, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or
generate tickets??"instead, we merely facilitate transactions between ticket buyers and ticket sellersDirectly on our website it states, “We are a resale marketplace, not a box office or venueTicket prices may exceed face valueThis site is not owned by Shoreline Amphitheatre.”Our customer has indicated having issues with the tickets they were provided for their event Sublime with Rome and The Offspring that took place on 9/27/2017, to which we would like to provide clarificationWhile Online City Tickets does not own or generate tickets, we do processes several successful orders each day??"and each order is given the full protection of our 100% Buyer GuaranteeThis guarantee promises that any tickets customers purchase on our marketplace will be valid for entry to their event??"and that if tickets are deemed, invalid, the customer will receive a full refundIn our measure to maintain this high standard, we carefully screen each seller to ensure that their listings are legitimate and distributed properly.It should be noted that prior to receiving this claim, our customer notified us via email that the tickets they were provided were not valid for entry to their eventUpon inquiry, we acted quickly to conduct a thorough investigation into the matterWe attempted to contact our customer via phone on 10/5/so that we may discuss their claim; however, we were unable to reach them at that timeOn 10/8/2017, we made another attempt to call our customer but were not successfulIf our customer would like to further discuss this claim, we encourage them to contact our customer service department via phone so that we may investigate the matter.Regards,Online City Tickets

Thank you for contacting us regarding this matterWe appreciate the chance to address our customer's concernsOur customer has indicated that they did not receive their tickets prior to their event that is scheduled to take place on 11/10/Our customer placed their order on 7/15/for two
tickets for Elton John at 9:07PM CSTTheir order was confirmed by the seller immediately and their electronic tickets were sent via email on the same day.? It should be noted that as a courtesy, our customer's tickets were resent to them via email on 9/6/at 8:33AM CSTAs we have addressed our customer's concerns, we consider this matter resolved and encourage them to contact our customer service department with any further questions they may have at this time.Regards,Online City Tickets