Online City Tickets

?
Complaint: [redacted]
I am rejecting this response because:their webite was not working correctly and did not show me any fees or the total that I was charged? I have attempted to contact them several times and they put me on hold and disconnect me
Sincerely,
[redacted]

Thank you for your responsePer her previous inquiry, Ms*** has stated that other tickets were available from the venue at the time of purchase, and as mentioned in our previous response, Online City Tickets is not affiliated with the venue for this event and is not aware of, or responsible for, any inventory available directly from the venueAny and all inventory-related messages on our website refer specifically to our website and our website alone.In regards to MsTarbox’s requested resolution to this matter, we would like to provide clarification, as Online City Tickets has reached out to Ms*** numerous times in an attempt to provide a resolution to this matter, but has not received any response to our voicemail messages or emailsWe hope to reach a resolution to this matter that will be amicable to both parties, and encourage Ms*** to contact a member of our customer service team.? Ms*** still has valid tickets to her event and we sincerely hope she enjoys her experience attending itAt this time, we consider this matter closed.Regards,Online City Tickets

Thank you for your responseThough our customer continues to press forward, Online City Tickets maintains that all pertinent order details were displayed to our customer prior to checkout.? It should be noted that our customer was notified several times that we have no affiliation with any venue or box office, and that customers may be paying above face value for ticketsThis information is clearly displayed on our homepage and throughout the checkout process, including the bolded statement, "I agree to the sales terms and conditions listed aboveI understand that I am not purchasing directly from the venue box office and that tickets may be above face value." Our customer had to select a check box to signify their agreement to the aforementioned statement prior to placing their order.? Online City Tickets maintains that the transparency of our website fully allowed our customer to review all necessary order details prior to checkoutAdditionally, our customer was sent their valid tickets via email on 12/6/prior to their event that is scheduled to take place on 3/1/As we have previously stated, our customer has filed a dispute regarding this transactionWhile it remains open, we are unable to provide a resolution to the matterAs such, we consider this matter closedIf our customer has any additional concerns pertaining to their dispute and it's process, we encourage them to contact the financial institution with which it was filed.? Regards,? Online City TicketsQ

OnlineCityTickets.com has contacted *** ***, and we feel we have reached a resolution that suits both partiesWe now consider this issue closedIf *** *** would like to attend another live event in the future, or if he has any questions about an order or our website, we welcome him to reach
out to us.Thank you,OnlineCityTickets.com

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets??"instead, we merely
facilitate transactions between ticket buyers and ticket sellersDirectly on our website it states, “We are a resale marketplace, not a box office or venueTicket prices may exceed face valueThis site is not owned by *** Center.”Once our customer selected the event they were interested in for *** *** they navigated to the ticket listing pageThe top of this page clearly notifies customers, “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.” After customers select the ticket listing they desire, they are directed to the checkout pageHere, customers are provided with an order summary that displays the event details, ticket location, and price per ticketOur customer was prompted to provide an email address and select a delivery methodAfter a delivery method is selected, since methods vary in price, a new order total is calculatedA complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price of $was displayed in bold text on the left-hand side of the pageThis information was fully disclosed before our customers are asked to enter any payment informationBelow this order summary, our customers are notified in the Ticket Information portion of our site that, “We are a resale marketplaceWe are not a box office or venueThis site is not owned by any venuePrice: Ticket prices may exceed face value.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are finalAll prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these termsCustomers are then prompted to select the "Review Order" button below these termsOnce selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their orderOur customer then proceeded to select "Confirm & Place Order" at which time their order was processed.Due to the nature of our business on the secondary marketplace, Online City Tickets is not affiliated with any artist or venue and do not own inventory; instead, we act as an intermediary between customers and sellersAll prices listed on our site are done so by the individual seller, not Online City Tickets, based on their personal assessments regarding a range of factors including customer demandAlthough our customer has indicated that they were unaware they may be paying above face value, this fact is stated throughout the checkout processSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy??"a standard throughout the industry.In addition to this current claim, our customer has filed a dispute with their credit card regarding this orderWe have addressed this, and the dispute was ultimately ruled in our favorAlthough our customer has stated that we have not reached out to discuss this matter, we attempted to reach them multiple times to no availIf our customer has any further questions regarding this dispute, we encourage them to reach out to the financial institution with which it was filedIf our customer has additional concerns regarding their order, we welcome them to contact usAt this time, we consider this matter closed.Regards,Online City Tickets

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets??"instead, we merely
facilitate transactions between ticket buyers and ticket sellersDirectly on our website it states, “We are a resale marketplace, not a box office or venueTicket prices may exceed face valueThis site is not owned by any venue or box office.”It should be noted that our site is completely user-driven and all order details are either selected or input by the customer during the checkout processOnce our customer selected the event they were interested in, Lewis Black, they navigated to the ticket listing pageThe top of this page clearly notifies customers, “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.” This message is also displayed on the top of every page throughout the checkout processHere, our customer was prompted to select the listing they were interested inAt this time they selected Section: UPRBL Row: TTAfter customers select the ticket listing they desire, they are directed to the checkout pageHere, customers are provided with an order summary that displays the event details, ticket location, and price per ticketOur customer was prompted to provide an email address and select a delivery methodAfter a delivery method was selected, a complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price was displayed in bold text on the left-hand side of the pageThis information was fully disclosed before our customers are asked to enter any payment informationBelow this order summary, our customers are notified in the Ticket Information portion of our site that, “We are a resale marketplaceWe are not a box office or venueThis site is not owned by any venuePrice: Ticket prices may exceed face value.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are finalAll prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these terms and the statement, “I agree to the sales terms and conditions listed aboveI understand that I am not purchasing directly from the venue box office and that tickets may be above face value.” For every order placed on our site the customer’s order total is reiterated below this in large, bold textCustomers are then prompted to select the "Review Order" button below these termsOnce selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their orderOur customer then proceeded to select "Confirm & Place Order", at which time their order was processed.? Due to the nature of our business on the secondary marketplace, Online City Tickets is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellersAll prices listed on our site are done so by the individual seller, not Online City Tickets, based on their personal assessments regarding a range of factors including customer demandSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy??"a standard throughout the industry.? Although our customer has indicated that they received the incorrect tickets, this should be noted as inaccurateThe valid tickets which were delivered to our customer immediately after their order was placed on 3/14/were located in Section: UPRBL Row: TT., the same section and row selected at the time of purchaseAs the exact tickets our customer selected were delivered prior to their event on 5/18/2018, we consider this matter closedIf our customer has any additional questions pertaining to their order, we welcome them to contact us directly for further assistance.Regards,Online City Tickets

Thank you for your response regarding this matterAs we previously clarified, every order goes through numerous verification provisions; not simply authenticating email addresses.Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy??"a standard throughout the industryThis also means that the majority of any tickets sold on our site go directly to the seller, not Online City Tickets.As we have fully addressed Ms[redacted]’ concerns and provided authentic tickets prior to the event which has since passed, we consider this matter closedAs we mentioned in our previous response, should Ms[redacted] have any questions or concerns regarding the dispute process outcome, we encourage her to contact the financial institution with which it was filed.Regards,Online City Tickets

It should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets??"instead, we merely facilitate transactions between ticket buyers and ticket sellersThis fact is noted on every ticket and checkout page and at the top of our homepage with the
statement: “We are a resale marketplace, not a box office or venueTicket prices may exceed face valueThis site is not owned by Mountain Winery.”When Mr*** selected tickets and was taken to our checkout page, they were directed to review their itemized order breakdown, which clearly displayed all fees, the price per ticket, and the total price in bolded textMr*** was then directed to review our terms and conditions??"visible in a text box below this order total??"and presented with the bolded message “All sales are final.” At this point, Mr*** was also presented with the message “I agree to the sales terms and conditions above,” and a check box that needed to be selected in order to continue with checkoutAfter checking the box and clicking “Review Order” ? they are taken to the checkout page which features an even more in-depth order summary that again displays the delivery and service fees, number and prices of their tickets, and the total charge.? In regards to Mr***'s claim that they were unable to purchase the dinner combo to this event, per our 100% Money Back Guarantee we ensure that customers will receive authentic tickets to live events in time for the event which was fulfilled in accordance with company policySince Online City Tickets is not affiliated with the venue we have no way of knowing of any additional amenities that may be offered at the venue, and unless a reseller discloses that information in their listing we can only guarantee that tickets will gain Mr*** entry into the event.? As a secondary marketplace, Online City Tickets is not directly affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holdersSince customers are purchasing tickets owned and listed by individual resellers, we must ensure our policies are fair to both partiesThis means that we are unable to offer refunds and must enforce an “all sales are final” policy??"a standard throughout the industry.? Online City Tickets operates our own customer service department which is available to resolve any and all issues that our customers may encounter, with contact information on both our webpage and every correspondenceWe encourage Mr*** to utilize this resource for any additional concerns.? Regards,OnlineCityTickets

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets??"instead, we merely
facilitate transactions between ticket buyers and ticket sellersDirectly on our website it states, “We are a resale marketplace, not a box office or venueTicket prices may exceed face valueThis site is not owned by any venue or box office.”Our customer placed their order on 5/23/and received their valid tickets shortly thereafterOur customer's valid tickets were then resent as a courtesy to the email address on file on 5/28/and 5/29/prior to their event later that eveningOur customer first contacted us for assistance after their event had passedAs we are not affiliated with their email provider, the folder which emails are delivered to is outside of our purview.? Due to the nature of our business on the secondary marketplace, Online City Tickets is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellersSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy??"a standard throughout the industry.? Prior to receiving this claim we thoroughly discussed this matter with our customer to address all of their concernsWe maintain that all order details were sufficiently displayed prior to placing their order; nevertheless, we offered our customer a one-time courtesy offer in an attempt to reach an amicable resolutionHowever, our customer declined this offerIf our customer has any additional concerns pertaining to their order, we encourage them to contact our customer service department; at this time, we consider this matter closed.Regards,Online City Tickets

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets??"instead, we merely
facilitate transactions between ticket buyers and ticket sellersDirectly on our website it states, “We are a resale marketplace, not a box office or venueTicket prices may exceed face valueThis site is not owned by *** Centre.”Once our customer selected the event they were interested in, Joe Bonamassa, they navigated to the ticket listing pageThe top of this page clearly notifies customers, “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.” This message is also displayed on the top of every page throughout the checkout processAfter customers select the ticket listing they desire, they are directed to the checkout pageOur customer was prompted to provide an email address and select a delivery methodAfter a delivery method is selected, since methods vary in price, an order total populatesA complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price of $was displayed in bold text on the left-hand side of the pageThis information was fully disclosed before our customers are asked to enter any payment informationBelow this order summary, our customers are notified in the Ticket Information portion of our site that, “We are a resale marketplaceWe are not a box office or venueThis site is not owned by any venuePrice: Ticket prices may exceed face value.” Customers are then presented with our terms and conditions, including a message which clarifies, “All sales are finalAll prices are listed in US Dollars (USD).”This message was displayed to our customer in bold text to sufficiently notify customers, not small printOur customer was required to select a check box signifying their agreement to these termsCustomers are then prompted to select the "Review Order" button below these termsOnce selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their orderOur customer then proceeded to select "Confirm & Place Order", at which time their order was processed.Due to the nature of our business on the secondary marketplace, Online City Tickets is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellersAll prices listed on our site are done so by the individual seller, not Online City Tickets, based on their personal assessments regarding a range of factors including customer demand which is noted throughout the checkout processSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy??"a standard throughout the industry.Our customer placed their order on 6/1/and received their valid tickets the following day prior to their event which is set to take place on 9/30/Prior to receiving this claim we thoroughly discussed this matter with our customer to address all of their concernsWe maintain that all order details were displayed prior to placing their order; as such, we consider this matter closedIf our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed.Regards,Online City Tickets

Thank you for reaching out to us regarding the concerns of our valued customer, Ms***On 11/24/2015, Ms*** purchased tickets to see *** ***This event was later postponed by the artist for a later dateIt should be noted that Ms*** typically would not be able to receive a
refund for a postponed event, per the policy agreed to at checkoutNevertheless, we understand that in some cases, people may want a refund for these postponed events.? We consider the delays and the likelihood of the event to be rescheduled, in order to be responsive to the needs of our customersMs*** contacted us on 3/17/at 11:AM CST to inquire about her orderIn the interest of customer service, we resolved this matter with Ms*** on 3/17/at 11:AM CST, minutes after she contacted us regarding her concernsIf Ms*** has any further questions or concerns regarding this order, we welcome her to contact a member of our customer service team.? Regards,Online City Tickets

Thank you for reaching out to us and bringing this matter to our attentionAt Online City Tickets we value our customers and would like to take the time to address Ms*** concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or
generate tickets??"instead, we merely facilitate transactions between ticket buyers and ticket sellers.? Ms*** has stated that she purchased tickets to *** *** at the *** Rodeo though this is inaccurateThe event Ms*** purchased tickets for was the *** Rodeo event though *** *** was scheduled to be a featured artistThe event later made changes to the featured artists.? It appears Ms*** misunderstood our policies and we would like to provide clarificationPrior to placing her order, Ms*** was adequately notified of the “all sales are final” policy Online City Tickets has in placeAdditionally, our policies clearly state, “All sales are finalA full refund of the purchase price will be given for cancelled events” and “Event date, times, venue and subject matter may change… We shall not be held responsible for any such change and will not be obligated to provide a refund or any other compensation in the event such a change occurs.” Prior to placing her order, Ms*** selected a check box signifying her agreement to the sales terms and proceeded to place her orderAs the main event is the *** Rodeo, the event is still taking place, and Ms*** tickets will still be valid, she is not due for a refund per the agreed upon policies.? Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy??"a standard throughout the industry.In regards to Ms***' concerns relating to the delivery date of her tickets, though she was provided the Estimated Shipment Date of 3/11/2017, tickets often become available prior to the given dateIn Ms***' case, her valid tickets are currently in transit and set to be delivered 2/28/On 2/27/she received an email with the tracking number for her to follow along with the delivery progress.We clarified and discussed Ms***' concerns when she contacted us on 2/14/and 2/17/As Ms***' tickets will still be valid for her event occurring on 3/14/2017, we consider this matter closedShould Ms*** have any additional concerns regarding their order; we encourage them to contact our customer service.? Regards,Online City Tickets

Thank you for reaching out to us regarding this issue, as we here at Online City Tickets always appreciate the opportunity to address a customer’s concernsOnline City Tickets has been in contact with Mr*** and both parties have found an amicable resolution.In regards to Mr***
statement about the face value of the ticket, it should be noted that Online City Tickets is an online resale marketplace, which means that we do not own or generate tickets??"rather, we facilitate transactions between ticket buyers and ticket sellersMr*** has stated that he thought he was purchasing through the venue websiteIt must be noted that our website address and appearance are dissimilar to those of the venueAdditionally, at the top of every ticket listing page on our website it states,? "We are a resale marketplace.? Prices may exceed face value.? This site is not owned by any venue."? When Mr*** selected tickets and was taken to our checkout page, he was directed to review his itemized order breakdown, which clearly displayed all? fees, the price per ticket, and the total price in bolded textMr*** was required to agree to our terms and conditions??"visible in a text box below this order total??"and presented with the bolded message “All sales are final.” At this point, Mr*** was also presented with the message “I agree to the sales terms and conditions above,” and a check box that needed to be selected in order to continue with checkoutDuring this process, Mr*** saw an even more in-depth order summary that displayed the number and prices of their tickets, delivery and service fees, and the total charge.? We have reached out to Mr*** and reached an amicable resolution; as such, we consider this matter resolvedIf Mr*** has any further questions or concerns regarding this or any other order, we encourage him to contact a member of our customer service team.? Regards,Online City Tickets

Thank you for reaching out to us and bringing this matter to our attentionWe take the customer experience seriously here at Online City Tickets and would like to take the time to address Mrs***’s concernsIt should be noted that Online City Tickets is an online resale marketplace, which means
we do not own or generate tickets??"instead, we merely facilitate transactions between ticket Buyer’s and ticket sellersThis fact is noted on every ticket and checkout page and at the top of our homepage with the statement: “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.”? The link? Mrs*** used to purchase tickets took her to a page that showed the event she intended to purchase tickets forIt states on the page "Buying and Selling tickets around BloomingtonPowered by OnlineCityTickets.com".? When Mrs*** selected tickets and was taken to our checkout page, it displayed that she was purchasing from Online City Tickets and disclosed that we were a resale market placeMrs*** was directed to review her itemized order breakdown, which clearly displayed all fees, the price per ticket, and the total price in bolded textMrs*** was then directed to review our terms and conditions??"visible in a text box below this order total??"and presented with the bolded message “All sales are final.” At this point, Mrs*** was also presented with the message “I agree to the sales terms and conditionsI have reviewed the Order Summary above,” and a check box that needed to be selected in order to continue with checkoutBelow this check-box, another message was displayed that read: “By clicking ‘Place Order’, your credit card will be charged the total purchase amount, which includes ticket, service, and delivery fees.” This notice was followed by a button labeled “Place Order.” When Mrs*** clicked this button, they signified their acknowledgement of the total price and these terms, and completed their order.? Our sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process??"from a notice on every ticket page to a sales terms statement displayed at checkout with the message “All sales are finalAll prices are listed in US Dollars (USD).” Additionally, all sellers on our site are notified as soon as an order for their tickets is placed, which means we are unable to cancel orders or offer refunds.? We have been in constant contact with? Mrs*** regarding this issue, but have been unable to reach an amicable resolutionWhile our management team is available to handle any additional concerns that Mrs*** may have, we consider this matter closed.? Regards,OnlineCityTickets

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address Ms*** concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets??"instead, we merely facilitate
transactions between ticket buyers and ticket sellersDirectly on our website it states, “We are a resale marketplace, not a box office or venueTicket prices may exceed face valueThis site is not owned by NRG Stadium.”? As a secondary marketplace, Online City Tickets does not own inventory; as such, all tickets listed on our site are set by individual sellersThese prices are based on those sellers’ individual assessments of a range of factors, including customer demand.? When Ms*** viewed tickets for the production of “Houston Rodeo ??" The Chainsmokers” the top of this page clearly stated, “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.” Once Ms*** selected the tickets she was interested in, she navigated to our checkout pageThough Ms*** has indicated that the fees associated with her order were not shown; this is inaccurateAfter entering an email address and selecting a delivery method, Ms*** was presented with an itemized order breakdown of her orderThis breakdown clearly displayed all fees, the price per ticket, and the total price of $in bold textMs*** was required to agree to our terms and conditions??"visible in a text box??"and presented with the message in bold “All sales are final.” At this point, Ms*** was also presented with the message “I agree to the sales terms and conditions listed above,” and a check box that needed to be selected in order to continue with checkoutOur sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process and displayed at checkout with the message “All sales are finalAll prices are listed in US Dollars (USD).”? Ms*** mentioned our 100% Money Back Guarantee to which we would like to provide clarificationThis guarantee, detailed throughout the checkout process, ensures that tickets will be authentic and arrive before the customer’s eventThis guarantee does not however, offer cancellations upon a customer’s requestSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy??"a standard throughout the industry.? As Ms*** was provided ample opportunity to review the details of her order, and her valid tickets were delivered to her on 1/17/prior to her event on 3/12/2017, we consider this matter closedIf Ms*** has any additional concerns regarding her order, we encourage her to contact our customer service.? Regards,? Online City Tickets

Thank you for your response regarding this matterThough Mr*** continues to press forward, Online City Tickets maintains that all pricing details are disclosed to customers before any order is placed, including Ms***’s.? Mr*** continues to indicate that the pricing details were not divulged to Ms***, as we clarified in our previous response, this is inaccurateMs*** and the agent discussed the pricing details in relation to her order multiple times, including the fees associated with the order, before Ms*** agreed to the final price, our sales terms and conditions, and proceeded to have her order placed.Since responding to the initial claim, we have been in contact with Mr*** and offered a second resolution; however, this offer was also declinedAs we have fully adhered to the sales terms, delivered Ms***’s valid tickets prior to her event, and adequately addressed Mr***’s concerns we consider this matter closedIf Mror Ms*** wishes to accept either resolution we have offered, we encourage them to contact our customer service.Regards,Online City Tickets

Complaint: ***
I am rejecting this response because:? As previously stated, This business misrepresented itself to be Fox Cities ***.? Ticketmaster is authorized by? Fox Cities to sell tickets for them, and not this business.? They did not disclose the hidden fees that they charge until after you click to purchase at a price that is way above the price they previously quoted.? How is this any different then driveway coating scammers that quote you one price and then charge a lot more with hidden fees when done?? There isn't!? Fox Cities *** could not tell me that these tickets are valid and I don't trust On Line Tickets that they are.? On Line Tickets did not respond to my point of there being a Wisconsin Statute that allows me to cancel this fraudulent transaction, that was intended to protect consumers from dishonest businesses such as On Line Tickets.? I notified On Line Tickets seconds after realizing I was scammed form me to notify them to cancel this transaction.? There are hundreds of complaints with Better Business related to On Line Tickets, and here is one more.? If Revdex.com cannot protect the consumer against a track record history like this business, then what protection do consumers have against any scams?? You know what they have done, and you know what they did
Sincerely,
Dale ***

Complaint: ***
I am rejecting this response because:? As was explained over and over and over and over again to the company over the phoneItems were not itemized so I continued to fill everything out thinking it was down the pageI found nothing to explain the additonal charges and reviewed over the site again to be given a pop up telling me I bought the tickets WHEN I DID NOTImmediately following that message and before the order was even completed per the company email I was on the phone with the company trying to correct THEIR mistake but was told "all sales are final" before the "sale" was ever completed according to their emailsBecause I spent so much time on the phone, waiting, or being told I would be called back and was notIt gave them time to complete the sale so they could tell me " all sales are final"This company is no different than a ticket scalper and I just became an advocate to make this type of business as a whole illegal in my stateMaybe? the company website doesn't communicate with mobiles appropriately which is not uncommonI do not knowWhat I know is an order was placed which should have not of been BY THEIR MISTAKEThe company had opportunity to correct THEIR mistake and they refuseSince this company is making it abundantly clear they are unwilling to correct their mistakeI will ensure laws are set into place making this business/scalping illegal..? ? Sincerely,
Joe ***

Initial Business Response /* (1000, 5, 2015/09/28) */
Online City Tickets has contacted Ms***, and we have reached a resolution that suits both partiesIf Ms*** would like to attend another live event in the future, or if she has any questions about an order or our website, we welcome
her to reach out to us
Initial Consumer Rebuttal /* (2000, 7, 2015/09/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They gave me a refund of $It's not what I wanted, but it's better than nothingThanks for your help

Thank you for reaching out to us and bringing this matter to our attentionWe take the customer experience seriously here at Online City Tickets and would like to take the time to address Mrs*** *oncernsIt should be noted that Online City Tickets is an online resale marketplace, which
means we do not own or generate tickets??"instead, we merely facilitate transactions between ticket buyers and ticket sellers.Online City Tickets is not directly affiliated with any artist or venue; as a secondary marketplace, we act as an intermediary between fans and a vast network of ticket resellersThis means that tickets purchased on our site are subject to change and not guaranteed to be part of a specific sectionThe change that was ultimately applied to Mrs*** order moved them from Balcony to Balcony 7, which moved Mrs*** out of a viewing impairment sectionWe contacted Mrs*** regarding her order and she accepted the offered replacementsIn accordance with our Sales Terms and Conditions, which are clearly visible on our website, state: “COMPANY reserves the right to replace tickets with comparable or upgraded tickets if originally ordered tickets are no longer availableDefinitions of "comparable" and "upgraded" are made at the reasonable discretion of COMPANY.”Mrs*** accepted these upgraded replacements and we must enforce an “all sales are final” policy??"a standard throughout the industryBecause customers are purchasing tickets owned and listed by individual resellers, we must ensure our policies are fair to both partiesThis policy is described in detail in our Sales Terms and Conditions and during checkout, visible in a text box below the order total and presented with the bolded message “All sales are final.”? Mrs*** was also presented with the message “I agree to the sales terms and conditions above,” and a check box that needed to be selected in order to continue with checkout.We have been in contact with Mrs*** regarding this issue, but have been unable to reach an amicable resolutionWhile our management team is available to handle any additional concerns that Mrs*** may have, we consider this matter closed.Regards,Online City Tickets