Orange County SEO

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This business blatantly LIED when it says I accepted months of free SEO servicesComplete and utter LIE as I have EMAILS showing I never did such a thing and requested my money back! IT is beyond belief they will lie and fabricate stories in order to not honor their guaranteeUnashamed liars - there's no better word to describe themI have filed a fraudulent dispute with my bank yes because this business is exactly that - fraudulent
Regards,
*** ***

This complaint is very unfair and quite untrueWe service many large skincare companies (*** for example) and are very familiar with this industryThis is a simple case of the client not willing to communicate with our team of SEO professionalsFrom the beginning, Ms*** was
literally unavailable. When a new client decides to work with us and hire us to perform SEO services, one of the first vital components to the marketing campaign is to have either an in office meeting with our team or have an on boarding call. The on-boarding call is when our team asks very important questions about the client’s business goals, products, and anything else that will be helpful to understandThe client in this case was not willing to have a boarding-call strategy session with our teamThe client was unavailable by phone and email. This particular client’s preferred method of communication to us was her submitting a brief message about every months through a one way website form to which we cannot reply, although when she did, we’d always immediately reach out with no successWe did everything off-site that we could possibly do for the clientThe client also was never available or willing to provide our team with logins or the required back end access to her website, severely limiting our abilities to performWebsite optimization requires access to the siteThis all being said, our team was still able through off-site efforts, to increase her websites ranking dramaticallyThe skin care market is very competitive, and you are going up against some very large brandsWe stand by, willing to contribute to the client’s success. We just needed her to be willing to participate in the processA refund would not apply in this case because we went above and beyond for this client. We invested far more into this client’s campaign than she ever paid our firm, which included providing multiple free months of service, and she voided our guarantee policyIt is not fair for her to have us work so hard for her for several months and simply decide that she wants her money backThat just doesn’t make senseIf Ms*** would like to cooperate with our team, then we will still help her reach her goals, we just need to know what those goals areAll supporting documentation will be provided to the Revdex.com upon request

Passed my PPC campaign off to Swell MarketingThey not only took the stress off of me, they greatly increased CTR and exploded my online traffic
Looking forward to starting my SEO services with them to get some organic traffic flowingReally is a pleasure working with these digital experts

SEO services from Swell really kicked my business in to high gearMy friends who owned businesses started showing me really what Search Engines can do for businessI'm thankful I found the right company to do so
I have first page rankings, including two in the top Going from heavy spending on PPC ads to having real, organic traffic has given my business a whole new level of successI'm going to up my package shortly to start ranking for more keywords
A worthy investment for any business owner! Highly recommend this company and look forward to continued success

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaintThe information provided by the business is falsified as actual searches do not exhibit the results claimed by the businessIf anything the business has done more harm than helpFor your reference, details of the offer I reviewed appear below.unless a full refund us provided and the over charges are refunded there will be no resolution.
*** ***

Again these statements are false We performed all work purchased and the results are actually good on the site that could be good plussizehouse.com / the second site wholesalefashionstream.com apparently the client had hosted on the same server but did not disclose these
facts to usThis prevents the success of site two until the site is moved to a different server, which we recommended to the client to allow us to do At that time the client accused us of not performing and requested all of his money back for services already rendered The client does not qualify for any refund as clearly stated here on our website - please read our refund policy. http://www.ocseo.com/guaranteed-seo-services-refund-policy We did offer to repair his problem and continue services for no additional cost for a limited period yet he refused
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.THe statement that I filed a claim on my credit card is false, I have not filedAlso I did everything they asked and more per their contractTHey did not meet the claims of their agreement and have not offered a resolution per their Money back guarantee
According to the SILVER Plan I selected they committed to the top pages and position rankingSee plans hereSEO PlansUnder the Silver Plan, specifically Step they committed to acheiving...Two key phrases in Top Listing, Key phrase First page Guarantees and Key phrases on top pages guaranteethey have not accomplished this action and are advertisingUnder the same section on the page link above is the money back gauranteeThis was the whole sales point they emphasizedIn addition they knew they did not hit their goal and never even sent me the final monthy report that was due by the end of last monthBelow is tne key word/phrases they where targeting
Regards,
*** ***
Keyword
Research Report
For: *** *** **
Prepared
by: *** *** *** *** ***
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research on your keywords included exhaustive evaluation of the competitive
sites you sent us and an analysis of the actual traffic, both organic and paid
they are drawing by volume.
We are recommending (based on
volume and likelihood to convert) the following keywords for targeting:
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In order
to be successful in targeting these keywords, we will need to write
high-quality SEO-optimized articles for your website, and add some additional
navigation options on the top of the page (because *** and the other engines
rank based on content)*** ***
3/2/
Complaint
On July 6th, 2015, we entered into an agreement with OCSEO to provide SEO services for our primary ecommerce web siteTheir written guarantee was that we would place in the top on a organic *** search after the completion of a month contractAt the end of the contract, we were placing
nowhere on the above searchAfter repeated phone calls and letters were ignored, we sent certified letters requesting either a reason that OCSEO believed that their warranty terms were not in force, or an immediate offer of settlementTo date, we have received no response from OCSEO
Desired Resolution
We demand full refund of the $4,paid since (1) the promised result was not achieved and (2) we satisfied all the terms of their written warranty policy
Consumer Business Dialog

After not getting off to the best start, I must accommodate Swell MarketingAn acquaintance told me about SEO for my businessAfter not knowing much, I found Swell -whose packages were the most reasonably priced of companies I found
I had a call once the campaign started, and after that heard nothing for over weeksI recognized SEO takes time but it didn't make me feel like a worthy clientHowever, as soon as Nikki got ahold of my account, my perception changed completely
She explained to me clearly the steps needed to be successful, and even went beyond what I paid for after hearing the initial misstep
I'm a few months in and my organic traffic has gone up tremendously - I can't wait for whats in store next
Thanks for everything you do, Swell

Dear Revdex.com, This is very simple with regards to Swell Marketing producing great results and achieving many position increases for many of the Keywords which is what the client hired our firm to do. We actually achieved better results than what we would normally expect to see from the Basic...

Package for a period of seven months. We do not fabricate results, we pull data directly from a sanitized browser using real time search metrics. Our publicly posted refund policy is here:   The client does not qualify for a refund.Sincerely,Swell Marketing, Inc. (See below)Current Rankings vs. Baseline   Search Term Search Engine Rank Last Rank divorce attorney orange county bing 3 n/a orange county divorce attorney bing 4 n/a orange county divorce attorney bing-local 4 n/a irvine divorce attorney bing 5 n/a irvine divorce attorney bing-local 5 18 orange county divorce lawyer bing-local 6 13 irvine divorce lawyer bing-local 8 14 irvine divorce attorney google-places 9 8 irvine divorce lawyer google-places 11 9 irvine divorce lawyer yahoo-local 15 n/a divorce lawyers orange county bing-local 19 33 family attorney orange county bing 25 n/a family attorney orange county bing-local 25 37 family law attorney orange county ca bing-local 28 43 family law attorney orange county bing 35 n/a oc divorce attorney yahoo 38 40 irvine divorce attorney bing 39 n/a oc divorce attorney bing 43 n/a oc divorce attorney bing 44 n/a irvine divorce attorney yahoo 44 n/a family law attorney orange county ca bing 45 n/a family attorney orange county bing 46 n/a family law attorney orange county bing 48 n/a

This customer is not entitled to a refund due to the fact that the customer accepted 3 months of free SEO services instead. Also this customer has already filed a fraudulent dispute with their bank.  Our guarantee is publicly posted here for reference....

http://www.swellmarketing.com/guaranteed-seo-services-refund-policy/

Hello [redacted],
 
Thank you for all of your help in getting these issues resolved!  Per your telephone conversation with [redacted] today, We are working with [redacted] in order to resolve their issues with our firm.
 
After further review here is what happened:   The consumer ([redacted] from [redacted]) filed a dispute with her bank.  We were originally notified of a "chargeback". This led us to assume that a "refund" had taken  place.  After further review it turns out that our company actually "won" the dispute,  therefore no money was actually ever paid to the consumer. 
 
In good faith we have chosen to voluntarily refund the consumer directly the full amount that she attempted to charge back. We have called and spoken with the consumer and have mailed a check to the consumer today in the amount of $590.00.
 
Thank you,
[redacted]
Controller
 
Swell Marketing, Inc.
16400 Pacific Coast Hwy., Suite 218
Huntington Beach, CA  92649
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
In our first contact with OCSEO, they were informed of the nature of our hosting provider. In phone conversations with [redacted], he advised that it should not be a problem. After filing our complaint with both the FTC and the Revdex.com, we spoke with [redacted] on Feb 10th who advised that a "refund would be forthcoming". If necessary, I have audio recordings of the call. I can only hope that future prospective clients will do their due diligence and research the Revdex.com and FTC complaints concerning OSCEO and realize that there is a pattern of deception.
Our Certified Letter dated Jan 13, 2016, was returned "Return to Sender" after 3 attempts to get OSCEO to sign for it. It that letter, we address each and every line item of the published 100% Guarantee that is posted on the OSCEO site.
Regards,
[redacted]

[redacted] from [redacted] came to us and asked us to provide search engine optimization for his e-commerce website [redacted]  - He was placed on our platinum level of service which is normally priced at $1295.00 per month.  We extended a discount to Mr. [redacted] of approx. 60% -...

although we did NOT consider the discount while performing services, in other words, we provided full level platinum seo services along with writing, press release authorship and publication and many many other services to attempt to help Mr. [redacted] with his online business.  We have literally hundreds of clients and the same practices and services have and continue to worked very well.  Unfortunately Mr.[redacted] is trying to compete with with some very large names in the business he is in. (selling big and tall clothing for men) We begin seeing that it was going to take much more than the usual standard protocols if his online business would ever be successful.  At each point in the relationship, whenever we would reach out to Mr. [redacted] and offer a rational approach and attempt to talk to him about what we wanted to do for him at no additional charge simply because we truly and honestly wanted him to succeed, we would have to endure verbal abuse and false accusations about our company and our companies intentions.  At one point Mr. [redacted] accepted our invitation to come in for a group meeting with a few of our technicians.  Mr. [redacted] would repeatedly apologize for the irrational accusations, claiming that he had been over medicated for a medical condition and simply wasn't in his right mind.
Bot[redacted] line.  We worked very hard for Mr. [redacted].  We provided many additional services at no additional charge.  We have all of this documented and we keep very thorough records from a project management perspective that will prove we went above and beyond for him regardless of his attitude. I will make all of this available to the Revdex.com upon request. I will include all of the project data along with the publications in addition to all email correspondence from Mr. [redacted].   His claims are false.  To say that we took his money and sat on our buts... wow. As far as the on-page errors, we are only in  position to help Mr. [redacted] with those probems when we have full access to his cms.  Unfortunately Mr. [redacted] would change his passwords so often that this became a real issue.  However in Mr. [redacted] defense, he would grant us access again and again upon request.  This being said we can not continuously repair the same problems over and over again.  We would ask that nobody else go in to the site and make changes as we can only stand behind OUR work and not 3rd parties. On multiple occasions we would consult with some of our industries top experts to formulate strategies.  Unfortunately the prognosis for his particular business is very poor.  That doesn't mean that we didn't try very hard.
Please let me know exactly what documentation the Revdex.com would like to have access to so that we may resolve this this matter.  We are also looking into a defamation of character suit against Mr. [redacted] and it is likely that we will have to pursue this due to that fact that he is  basically calling our company a fraud.  Orange County SEO serves hundreds of clients, and helps many businesses in the community.  We have learned the hard way that there will always be a very small percentage of people who will either out of anger or ignorance file complaints and make false accusations.  We are fortunate that although this does happen, it is rare.  But we are willing to provide the required information and proof of work in this particular case due to the fact that Mr. [redacted] is simply lying.  We can not guarantee that every business will succeed, however we will always do everything within our control to give them their best chance.  We have done this in the case of [redacted]
 
Thank you
 
Orange County SEO Operations

SOLID Reputation Management Team! Was very pleased with the transparency and great PR the team built. It was nice to do month-to-month service. I was initially hesitant about the whole idea of ORM.
I was told it could take up to 5 months to clear page 1, so it was a pleasant surprise to see the negative articles suppressed after just 3 1/2 months. My reputation online is now clean and professional.
I would really recommend this company! They know what they're doing. If you are considering Reputation Management take my word - this is the team you want on your side.

Don't throw away your money! I signed up for their SEO and paid $495/month for many months. The only way my company would come up in google search is if you typed my company's name. Not one of the key words worked to bring up my website in google search. I was passed from one account manager to another and all three promised that they will work diligently to get better results. When I finally had given up, I demanded a refund of my last payment, as they promised they would if I was still not satisfied. As you could guess, they ignored my emails requesting my refund. Stay away!!!

Very thorough and effective SEO services. Working with [redacted] was very pleasant, she is a sweet, bright lady who painted a great picture of how SEO works and why it works. Not only have my organic leads shot up greatly, the overall smoothness of my website and digital marketing efforts have improved. I would recommend this company to anyone.

My web development project with Swell Marketing went very smoothly. I had a decent idea of how I wanted the site to look and function, and the team there followed my guide surpassed my expectations.
They included a mobile design for free, and a few pages of content for free as well. It helped having an SEO company design my site so I'm ready to start tackling keywords. When the site was complete, they provided an awesome guide of "next steps" to get the most out of the site.
Appreciated the professionalism and great work. Thanks Swell.

While we went to great lengths to assist this client to boost his rankings, certain crucial recommendations included in the on-page report that we sent to the client at various times throughout the campaign were not followed. Our recommendations have to be taken in order to uphold and make a client...

eligible for a refund. One of the exact recommendations made to the client but the client ignored to take on was >>   
 "We highly recommend your website redirect gets updated where your site loads like this: www.[redacted] This already has the best authority, the most links pointing to it, and would make your Homepage Ranking easier than using: https://[redacted]/CustomPages/Home.aspx" The clients website has a canonical error that hasn't been fixed. A fix like this is highly unlikely to be made at the CMS level which is the highest level access that our firm was given access to."
 Both [redacted]/CustomPages/Home.aspx and www.[redacted]/CustomPages/Home.aspx are live.
 Which would split the clients traffic and [redacted] would see the whole site as duplicate content. Preventing it from out ranking the his competition. All of the work both on-site and off was best practice and we have logged literally 1000's of hours despite a true lack of cooperation getting high level on-site changes made.  Please refer to our refund policy to read about recommendations >>>> http://www.ocseo.com/guaranteed-seo-services-refund-policy
The client simply does not qualify for a refund pertaining to this accouunt.

After thoroughly reviewing all correspondence regarding this
client again, our company stands by our decision. The client is not entitled to
a refund. Please refer to our previous response in this matter for supporting
details.  Thank you.

Dear Revdex.com,
 
This is very simple with regards to Swell Marketing producing great results and achieving many position increases for many of the Keywords which is what the client hired our firm to do. We actually achieved better results than what we would normally expect to see from...

the Basic Package for a period of seven months. We do not fabricate results, we pull data directly from a sanitized browser using real time search metrics. Our publicly posted refund policy is here:   The client does not qualify for a refund.Sincerely,
Swell Marketing, Inc. (See below)
Current Rankings vs. Baseline  
Search Term Search Engine Rank Last Rank
divorce attorney orange county bing 3 n/a
orange county divorce attorney bing 4 n/a
orange county divorce attorney bing-local 4 n/a
irvine divorce attorney bing 5 n/a
irvine divorce attorney bing-local 5 18
orange county divorce lawyer bing-local 6 13
irvine divorce lawyer bing-local 8 14
irvine divorce attorney google-places 9 8
irvine divorce lawyer google-places 11 9
irvine divorce lawyer yahoo-local 15 n/a
divorce lawyers orange county bing-local 19 33
family attorney orange county bing 25 n/a
family attorney orange county bing-local 25 37
family law attorney orange county ca bing-local 28 43
family law attorney orange county bing 35 n/a
oc divorce attorney yahoo 38 40
irvine divorce attorney bing 39 n/a
oc divorce attorney bing 43 n/a
oc divorce attorney bing 44 n/a
irvine divorce attorney yahoo 44 n/a
family law attorney orange county ca bing 45 n/a
family attorney orange county bing 46 n/a
family law attorney orange county bing 48 n/a