Orange County SEO

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.THe statement that I filed a claim on my credit card is false, I have not filed. Also I did everything they asked and more per their contract. THey did not meet the claims of their agreement and have not offered a resolution per their Money back guarantee.
According to the SILVER Plan I selected they committed to the top pages and position ranking. See plans here... SEO Plans. Under the Silver Plan, specifically Step 3 they committed to acheiving...Two key phrases in  Top 3 Listing,  3 Key phrase First page Guarantees and 10 Key phrases on top 2 pages guarantee.... they have not accomplished this action and are false advertising. Under the same section on the page link above is the money back gaurantee. This was the whole sales point they emphasized. In addition they knew they did not hit their goal and never even sent me the final monthy report that was due by the end of last month. Below is tne key word/phrases they where targeting.....
Regards,
[redacted]
Keyword
Research Report 
For:                  [redacted]
Prepared
by:   [redacted]            
--------------------------------------------------------------------------------...⇄ /> Our
research on your keywords included exhaustive evaluation of the competitive
sites you sent us and an analysis of the actual traffic, both organic and paid
they are drawing by volume. 
We are recommending (based on
volume and likelihood to convert) the following keywords for targeting:
[redacted]
**
[redacted]
**
[redacted]
**
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
In order
to be successful in targeting these keywords, we will need to write
high-quality SEO-optimized articles for your website, and add some additional
navigation options on the top of the page (because [redacted] and the other engines
rank based on content).
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have not seen any credit on my account for any amount to resolve this issue.  Please let me know the date and credit amount so that I can check with my bank statement.
Regards,
[redacted]

This client came to us and hired us to perform services for their marketing.  As the client clearly states in the complaint, we did work. Results are always going to vary based on several factors. In this case the client did not meet the terms of the agreement posted here, however our firm...

would have been more than happy to assist the client in continuing to increase their online visibility except for that fact that the client filed a dispute with the credit card company.  If the client were to decide to retain OCSEO again for marketing services we would continue to work hard and continue todeliver results. Please see our publicly visible refund policy here>>  http://www.ocseo.com/guaranteed-seo-services-refund-policy

This client came to us by referral from other similar brands in the surf, clothing, and sports industry, because we serve many large brands like [redacted], and this client decided to give us a try. We advised the client that they were choosing our lowest level of service, and we recommended a...

more appropriate level of commitment, however they decided to proceed with the understanding that it would simply take longer to see results, and that’s fine with us as we’ll work with any marketing budget and make it work. We performed all services as promised and had many consulting calls with the client along the way to advise the client of things that the client needed to do in order to allow the hard work that our team was doing to produce results. The client was sent regular reports outlining all of the work being done behind the scenes.  The bottom line is that the client severely limited our abilities by not allowing us to make necessary changes to the content of their site. We have a very successful track record servicing hundreds of clients with stellar results.  The client does, however, have to allow us to make additional recommendations at times, in which case the cooperation of the client is required. Our recommendations fell on deaf ears repeatedly.  The client refused to add product descriptions that would be sufficient for their website to be properly recognized by the search engines. We went above and beyond for this client with repeated attempts to secure cooperation from the client, but were met with consistent resistance. Our firm stands by our word and would still to this day be willing to continue working with the client when and if they become willing to take our professional advice as the overwhelming majority of our successful clients do.  All supporting documentation will be provided to the Revdex.com upon request.

Orange County SEO / Swell Marketing is a scam. We were promised 6 months of work with monthly updates. We got 2 months of work, no results, empty promises and no communication. When we asked for a refund, we were promised extra work to make up for our loss. Then we never heard from them again. Countless emails to countless people, phone calls, you name it. Dead air for 3 months. Do not go into business with them, you will get ripped off.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10566139, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is the exact same letter I received from the owner of the company after I complained to him a few times. We made the changes to the website that was suggested to us by the account rep (btw; had 3 of them in 6 months time) and was considered satisfactory as per the last account rep. I find it rather sad that because we were using their lowest priced marketing package that we weren't seeing results after 6 months and that we would have to upgrade the a higher cost programs to see results....So sorry that they blame the customer instead of blaming themselves for very poor results that were supposedly guaranteed, but this is what you would expect from a company that already has an F grade with the Revdex.com even before I filed this complaint. Live and learn, don't use F graded companies.
[redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Based on the complaints of many other businesses with regards to OCSEO
services it's plain to see what their intentions are.  I have a record
of all correspondence, or should I say lack there of on their part, that
I have had with this company.  I will make my phone records available
so it can be seen how many times I called OCSEO and so all can see how
many times they called me. (ask them to produce their phone records)  I can produce all emails to and from the
company. (trust me, it won't take long to read the emails from OCSEO)  The only person that I had any level of correspondence with is [redacted] who is their PR writer. (She is an independent contractor and does not work directly for them.)  We corresponded regarding various pr themes.  (In fact, in a couple of my emails to her I complain about the lack of response from OCSEO.)  You will also see in my emails to OCSEO that there was no level of abuse,
except maybe some sarcasm, in two emails, that were written in response to their lack of work on my companies behalf.  One of these two emails was sent after the initial 6 months was up and the second was sent after another 4 months went by.
I can also provide the Revdex.com access to my website so you can see that
OCSEO was given access on two separate occasions.  The first time was at
the start of their initial "campaign" in August of 2013 and it lasted for the entire 6 month term.  The second time I set them up
for access was after we had the initial meeting at their office on 2/6/2014 at
2pm regarding their failure to produce any results during the first 6
months.  The second access period was for the next 4 months.  The site was never accessed once during that 4 month period.  At the meeting they said they had an idea for a blogspot that would work to produce the results I wanted.  They said they wanted additional time to "show me what they
could do".  You will also be able see that during the entire time
period that OCSEO was my "SEO" company  nobody else had access to the
site.  The records are clear.  They are available.
By the way, no where in their website material does it say that they may not be able to produce results based on what your product or service is.  There is no disclaimer.  Just read their "About Us" and their "Why Us" pages.  They make it clear that their methods work.....for any business!
Also, at both
of the meeting's that were held at their office only [redacted] G. and [redacted] Y.
were there.  At the first meeting in February I was told that [redacted] Y. was new.  They said that there was a problem with their initial SEO manager, [redacted], and he had to be let go, so [redacted] was just getting up to speed on all the accounts.  They said that from the time that [redacted] was let go and until the time that they hired [redacted] there was a couple month lag time.  There were no additional technicians present in our meeting room.  There was no verbal abuse and the medical condition that I had is called Trigeminal Neuralgia.  I have since underwent gamma-ray surgery to relieve the condition.  I can't believe that they would use a extremely serious, debilitating condition like Trigeminal Neuralgia in a attempt to bolster their side.  It is a very painful facial condition that I had to use very strong anti-convulsant medicine to counter.  The medication in no way changed my personality or the way I related to people.  The medication was used only during an "episode" and the only side effect that I had while taking the medicine was drowsiness.  The only reason I made them aware of my condition was to let them know why it was so important to get my site on track.  In my main job I have to sell and be in peoples homes.  It was becoming a scary ordeal when an "episode" would come on during a sales job.  Look up Trigeminal Neuralgia and see what a serious condition this is.  This is a ridiculous claim and it's awful that they would try to use something like this in their retort. 
I never asked
them to refund to me any more that I initially paid.  I was offered a
discounted rate per their "Friends and Family Plan".  I didn't ask for
it, it was offered to me.  $3,000.00 was my payment to them and it was
paid in full.  (In fact I have [redacted] G's email to me stating that he was
working on getting me a refund.)
I will allow the Revdex.com full access
to all my site records so you can see what really transpired.  But all
you have to do to really see what this company is about is to check into
their owners other businesses and the Revdex.com files on those businesses. 
The records are clear and, by the way, bring on the defamation suit.  It
looks to me like there are a lot of people who will be able to back up
my story with their own version of this.
Regards,
[redacted]

Review: According to their website, 100% money back guarantee when customer not satisfied. So I called. They are the internet marketing company who help to put website to Google search engine. There were two websites that they were working on. www.plussizehouse.com (silver package, around $500/month) and www.wholesalefashionstream.com (platinum packages, around $1300/month).

They guarantee me that I will see the result in two or three month. Now its six month, nothing happened. Every month, they send me the monthly report however, was for other companies. I called them and complained several times regarding this matter. And they kept saying person who sent the report made a mistake. And this happened twice more. Look like, they don't even know who we were. On mid June I called them to stop everything they do because I don't see any results. I ask for the money back for last 5 month. And started to ignore me. And now, they charged unauthorized amount to my credit card again. so I contacted them via email. And no replies over 2 weeks. So finally I called bank to charge back.

So finally they contact me today with this "You are a crook in my"

They should not run their business.

And their is a guy name Tom. He is saying that we are dishonest because we charge back on them after all the efforts and work done for the website. BUT where is the work? I never paid them for the work they do. I pay them for the result!. If it was just the work, I will never pay them.Desired Settlement: I want my money back. It was guaranteed in their website.

Business

Response:

Again these statements are false. We performed all work purchased and the results are actually good on the site that could be good. plussizehouse.com / the second site wholesalefashionstream.com apparently the client had hosted on the same server but did not disclose these facts to us. This prevents the success of site two until the site is moved to a different server, which we recommended to the client to allow us to do. At that time the client accused us of not performing and requested all of his money back for services already rendered. The client does not qualify for any refund as clearly stated here on our website - please read our refund policy. http://www.ocseo.com/guaranteed-seo-services-refund-policy We did offer to repair his problem and continue services for no additional cost for a limited period yet he refused.

Review: I contracted with this company for SEO services under the contract commitments they outlined. We are now at the end of the contract and they have not met their contractual obligations. I have left several messages asking for a refund or for them to complete their obligations based on the warranty listed on their website in accordance with our contract. I have received no further communications from this company.Desired Settlement: I either wish for them to refund my money at an agreed upon amount. I would think 50% refund would be fair since they completed work but did not meet their committed contractual goals.

Or for them to full fill their warranty obligation in an agreed upon tome frame. With this they will need to communicate their plan and how they are going to do things differently to get the outcome committed under contract.

Business

Response:

This client came to us and hired us to perform services for their marketing. As the client clearly states in the complaint, we did work. Results are always going to vary based on several factors. In this case the client did not meet the terms of the agreement posted here, however our firm would have been more than happy to assist the client in continuing to increase their online visibility except for that fact that the client filed a dispute with the credit card company. If the client were to decide to retain OCSEO again for marketing services we would continue to work hard and continue todeliver results. Please see our publicly visible refund policy here>> http://www.ocseo.com/guaranteed-seo-services-refund-policy

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.THe statement that I filed a claim on my credit card is false, I have not filed. Also I did everything they asked and more per their contract. THey did not meet the claims of their agreement and have not offered a resolution per their Money back guarantee.

According to the SILVER Plan I selected they committed to the top pages and position ranking. See plans here... SEO Plans. Under the Silver Plan, specifically Step 3 they committed to acheiving...Two key phrases in Top 3 Listing, 3 Key phrase First page Guarantees and 10 Key phrases on top 2 pages guarantee.... they have not accomplished this action and are false advertising. Under the same section on the page link above is the money back gaurantee. This was the whole sales point they emphasized. In addition they knew they did not hit their goal and never even sent me the final monthy report that was due by the end of last month. Below is tne key word/phrases they where targeting.....

Regards,

Keyword

Research Report

For: [redacted]

Prepared

by: [redacted]

--------------------------------------------------------------------------------...⇄ />
Our

research on your keywords included exhaustive evaluation of the competitive

sites you sent us and an analysis of the actual traffic, both organic and paid

they are drawing by volume.

We are recommending (based on

volume and likelihood to convert) the following keywords for targeting:

Review: When I started with this company they did say they could get my 10 keywords to page one of google or my money back. That was my only goal. They did not accomplish this after 6 months and I contacted them for my money back. They did not give me my money back and said they needed more time and that they maybe could do it with more time. I did want my money back but did agree to give them more time, because they were not being cooperative to give my money back then. I do want my money back and they are saying they are not going to give it back. They did not accomplish my goal and I am not satisfied. I want a refund. They are not going to honor their money back guarantee.Desired Settlement: I would like a refund. They do have a money back guarantee if not satisfied and I am not satisified. They did not do what was said they would do, get my 10 keywords of my choice to page 1 of Google.

Business

Response:

This complaint is very unfair and quite untrue. We service many large skincare companies ([redacted] for example) and are very familiar with this industry. This is a simple case of the client not willing to communicate with our team of SEO professionals. From the beginning, Ms. [redacted] was literally unavailable. When a new client decides to work with us and hire us to perform SEO services, one of the first vital components to the marketing campaign is to have either an in office meeting with our team or have an on boarding call. The on-boarding call is when our team asks very important questions about the client’s business goals, products, and anything else that will be helpful to understand. The client in this case was not willing to have a boarding-call strategy session with our team. The client was unavailable by phone and email. This particular client’s preferred method of communication to us was her submitting a brief message about every 3 months through a one way website form to which we cannot reply, although when she did, we’d always immediately reach out with no success. We did everything off-site that we could possibly do for the client. The client also was never available or willing to provide our team with logins or the required back end access to her website, severely limiting our abilities to perform. Website optimization requires access to the site. This all being said, our team was still able through off-site efforts, to increase her websites ranking dramatically. The skin care market is very competitive, and you are going up against some very large brands. We stand by, willing to contribute to the client’s success. We just needed her to be willing to participate in the process. A refund would not apply in this case because we went above and beyond for this client. We invested far more into this client’s campaign than she ever paid our firm, which included providing multiple free months of service, and she voided our guarantee policy. It is not fair for her to have us work so hard for her for several months and simply decide that she wants her money back. That just doesn’t make sense. If Ms. [redacted] would like to cooperate with our team, then we will still help her reach her goals, we just need to know what those goals are. All supporting documentation will be provided to the Revdex.com upon request

Review: Orange County SEO is the company that I chose to market my website starting back in May of 2013. I was promised many things with this company including a 100% money back guarantee, which they display on their website. I have had so many problems with this company. In fact, I have never been lied to so much from a company than this one. After 3 months of doing business with this company, I couldn't help but to notice that things were not going the way they were supposed to be going, and all the promises I was told wasn't being fulfilled, so I called the company and spoke with the Vice President, [redacted], and he assured me that the problem would be solved and that I would soon be getting overwhelmed with 30 plus calls a month. Well, 6 months later, I found out that was far from true! I may have gotten 3-4 calls in the whole 6 moths period. I decided to call [redacted]- the Vice President of the company to let him know how dissastified I was, so he told me to hang in there and things will get better rather quickley. Again, he was being dishonest. I told him to discontinue my service and give me a full refund back, and he said couldn't, but rather would push harder to get the job done right, so I decided to continue on and give this company a chance. Several weeks after this, I noticed that I still wasn't getting calls and my rankings were not good online. I decided to give [redacted] another call to let him know how I felt about the poor performance. He then told me that they removed me off the campaign, meaning that they were no longer doing the SEO for my website. I asked him, why not? And his response was, that I wanted them to discontinue their service which was a lie, and I have the email to prove just that. I originally gave this company $1,700 upfront for 6 months of service, and I feel like I've been robbed! I spoke with him today about my current rankings online which is even worse than the rankings several months ago, and he replied bitterly, "I am very busy today and can't talk right now.Desired Settlement: I would like the full refund back of $1,700 for this company not fulfilling their promises.

Business

Response:

[redacted] came to us in May of 2013 and asked us if we could help him to grow his painting business. Our team worked very closely with Mr. [redacted] and on multiple occasions requested admin access to his site so that our team could make the necessary standard changes to his website content. On multiple occasions, our team was unfortunately provided with incorrect logins, which ultimately prevented us from being able to make the on-site changes in a timely fashion. Our team, after multiple requests, was finally (after months) granted access to the site and made the on-site changes. Our entire firm was, however throughout the entire campaign, performing great work on off-site promotion for Mr. Hooks’ website. His ranking did increase, despite our limited access to the client’s site for nearly 3 of the 6 months that we were working with Mr. [redacted]. If our firm would have had access to the client’s site the entire time, there is no doubt in our minds that he would have easily achieved his desired results. We offered to continue services at no charge for an additional 3 months to help the client as much as possible simply because we felt bad for him. Instead Mr. [redacted] filed a small claims case against our firm which ended up in mediation, at which time the mediator even acknowledged that our firm did everything that we possible could have. As a measure of good faith and in order to help all parties move on, we voluntarily gave Mr. [redacted] $900.00 and he thanked us and even said that he was going to take down any negative reviews including the Revdex.com complaint. Apparently he decided not to do the right thing. Our firm has helped over 800 businesses achieve their goals over the past several years. So I suppose it’s only natural that we would have a few complaints. It would be nice however if there was a way to screen these types that are unreasonable, and dishonest up front. It would surely save us all a lot of time and money. All supporting documentation will be provided to the Revdex.com upon request.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Very thorough and effective SEO services. Working with [redacted] was very pleasant, she is a sweet, bright lady who painted a great picture of how SEO works and why it works. Not only have my organic leads shot up greatly, the overall smoothness of my website and digital marketing efforts have improved. I would recommend this company to anyone.

Review: I paid up front $4000 to have a website built back in August 2013 and was told by [redacted] that the website would take one month to make when I met up with him to hand him a check that was cashed by them in the mount of $4000.00. So after [redacted] assuring me that I would have a great website he then put me in the hands of [redacted] who pretty much gave me the run around for the feat of the time promising me twice that the website would be ready within weeks end. Almost three and a half months later and no website and no communication from them and their website orangecountyseo.com no longer works. I have been ripped off and would appreciate a refund. [redacted] is the one who assured me I would have a wonderful website but no.[redacted]Desired Settlement: $4000.00 Plus lost revenue from not having promised website.

Business

Response:

The website was completed to client’s specifications and delivered to the client. During this process, however, the client did stop responding to emails or phone calls for several (4) months. The website was built on the Magento platform and has been fully tested and products have been uploaded. At one point in February of 2014 after repeated attempts to contact the client, Mr. [redacted] did answer his phone. We discussed the project and he asked for a few minor revisions which were completed. We asked Mr. [redacted] why he filed a Revdex.com complaint at that time he actually apologized and said he was simply frustrated and that he would contact the Revdex.com and retract the complaint. We have documentation of this conversation, and we still have not heard from Mr. [redacted] since that day in early 2014. To this day the website is ready still ready to be launched – we are just awaiting contact from the client. This project was completed as promised, and our records of communication show lack of cooperation on the part of the client. All supporting documentation will be provided to the Revdex.com upon request.

SEO services from Swell really kicked my business in to high gear. My friends who owned businesses started showing me really what Search Engines can do for business. I'm thankful I found the right company to do so.

I have 4 first page rankings, including two in the top 3. Going from heavy spending on PPC ads to having real, organic traffic has given my business a whole new level of success. I'm going to up my package shortly to start ranking for more keywords.

A worthy investment for any business owner! Highly recommend this company and look forward to continued success.

Passed my PPC campaign off to Swell Marketing. They not only took the stress off of me, they greatly increased CTR and exploded my online traffic.

Looking forward to starting my SEO services with them to get some organic traffic flowing. Really is a pleasure working with these digital experts.

Review: I have researched and spoken with many different SEO companies in order to help me launch my business and after careful consideration I decided to hire OCSEO not only because they spoke in a language that was understandable, they also had a six (6) month guarantee; in bold writing it states: We are a performance driven company that delivers guaranteed results, or we refund your money. We want to earn your business, and have a long term relationship. We know this won’t happen if we don’t deliver something amazing. 100% Money Back Guarantee, if contract expectations are not met. Unfortunately, I did not check with the Revdex.com prior to hiring them. As you are aware, there are multiple complaints with this company for exactly what I’m about to delineate.

After research and analysis by OCSEO, I was told what key words would work best for my brand and was told that I need to add 4 pages of written content to the site. I hired OCSEO to write that content and add the content to my site. After month 4 I noticed that I was still not ranking any better than day one, now with month 6 approaching, still no change in the rankings, I decided to use their 6 month guarantee. Before my month 6 charge, I emailed the account manager and said that after they charge my credit card again, please go ahead and cancel my account and refund my money. I was told that my account did not comply with their guarantee because, as he writes…..”This account doesn’t qualify for the guarantee due to the interactions between you and my team. You did not take our best practice recommendations for creating new content per the account reps instructions or offer to hire us to do it. This action or lack thereof on your part hindered our ability to get your results on schedule”

Which I did and made all changes suggested

My response to his email was as follows in the attached document.Desired Settlement: Refund of 5 months payment for none performance of guarantee results as their refund policy states

Business

Response:

This client came to us by referral from other similar brands in the surf, clothing, and sports industry, because we serve many large brands like [redacted], and this client decided to give us a try. We advised the client that they were choosing our lowest level of service, and we recommended a more appropriate level of commitment, however they decided to proceed with the understanding that it would simply take longer to see results, and that’s fine with us as we’ll work with any marketing budget and make it work. We performed all services as promised and had many consulting calls with the client along the way to advise the client of things that the client needed to do in order to allow the hard work that our team was doing to produce results. The client was sent regular reports outlining all of the work being done behind the scenes. The bottom line is that the client severely limited our abilities by not allowing us to make necessary changes to the content of their site. We have a very successful track record servicing hundreds of clients with stellar results. The client does, however, have to allow us to make additional recommendations at times, in which case the cooperation of the client is required. Our recommendations fell on deaf ears repeatedly. The client refused to add product descriptions that would be sufficient for their website to be properly recognized by the search engines. We went above and beyond for this client with repeated attempts to secure cooperation from the client, but were met with consistent resistance. Our firm stands by our word and would still to this day be willing to continue working with the client when and if they become willing to take our professional advice as the overwhelming majority of our successful clients do. All supporting documentation will be provided to the Revdex.com upon request.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10566139, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This is the exact same letter I received from the owner of the company after I complained to him a few times. We made the changes to the website that was suggested to us by the account rep (btw; had 3 of them in 6 months time) and was considered satisfactory as per the last account rep. I find it rather sad that because we were using their lowest priced marketing package that we weren't seeing results after 6 months and that we would have to upgrade the a higher cost programs to see results....So sorry that they blame the customer instead of blaming themselves for very poor results that were supposedly guaranteed, but this is what you would expect from a company that already has an F grade with the Revdex.com even before I filed this complaint. Live and learn, don't use F graded companies.

After not getting off to the best start, I must accommodate Swell Marketing. An acquaintance told me about SEO for my business. After not knowing much, I found Swell -whose packages were the most reasonably priced of companies I found.

I had a call once the campaign started, and after that heard nothing for over 3 weeks. I recognized SEO takes time but it didn't make me feel like a worthy client. However, as soon as Nikki got ahold of my account, my perception changed completely.

She explained to me clearly the steps needed to be successful, and even went beyond what I paid for after hearing the initial misstep.

I'm a few months in and my organic traffic has gone up tremendously - I can't wait for whats in store next.

Thanks for everything you do, Swell.

Review: This company has a written guarantee stating if they don't get top 3 [redacted] search engine rankings within 6 months, they will refund all monthly fees paid. I hired them and not only did 6 months pass, but 9 whole months passed.

When I approached them to refund the money paid to them, they outrightly refused and even resorted to making up a story about me falsley accusing me of requesting an additional 3 months instead of the refund! [redacted] was the person I last corresponded with who made this outrageous allegation then requested if I wanted more SEO

services from them (because the last 9 months weren't diastrous enough) I had to pay MORE MONEY.

They are a completely unethical and deceptive company.Desired Settlement: Honor their written guarantee and refund all monies paid to them since June 2015 - November 2015.

Business

Response:

This customer is not entitled to a refund due to the fact that the customer accepted 3 months of free SEO services instead. Also this customer has already filed a fraudulent dispute with their bank. Our guarantee is publicly posted here for reference. http://www.swellmarketing.com/guaranteed-seo-services-refund-policy/

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This business blatantly LIED when it says I accepted 3 months of free SEO services. Complete and utter LIE as I have EMAILS showing I never did such a thing and requested my money back! IT is beyond belief they will lie and fabricate stories in order to not honor their guarantee. Unashamed liars - there's no better word to describe them. I have filed a fraudulent dispute with my bank yes because this business is exactly that - fraudulent.

Regards,

We started with a website design project (two actually) around $15,000 total for both sites. The whole experience was very positive and enjoyable. The team over there was extremely helpful, provided much support and hand holding through the design & programming steps, and during the launch they were a vital asset to have because we were spending lots of money on advertising to the new sites, and we couldn't figure certain things out with payment processing, but the team at Orange County SEO stepped in and helped up create solutions when we didn't know what to do.

As for the SEO program goes.. we had a great experience. We started with no traffic or rankings but our SEO manager was smart in the keywords he chose and brought us to top positions very quickly. Overall wonderful people, and highly skilled. Best part is the results of course. My bathroom remodeling site is doing very well now in Google, yahoo, and bing.. we are working on social media also and its going great.

SCAM... RUN...DON'T TRUST THEIR MONEY BACK GUARANTEE. Horrible service. Please do not get deceived by what they say. You can't even get hold of them after a month. If you really like them, go by a month to month plan. Once they have your money, they are gone. They don't respond to your phone calls or reply to your emails. This is a horrible company to do business with. I paid for six months in advance and after month 2, they just disappeared. I couldn't even get them respond to my emails. The money back warranty is a total scam. You can't even get in touch with them to ask about the money back. Stay away from these guys.