Orange County SEO

We have been very pleased with the SEO services and web development consulting we contracted them for. In 2013 we started and are still active as a client with this firm. Our organic search engine rankings have increased by 2000% and we are very grateful to the team for their undying support and influence on our success. We appreciate the continued help through our evolving online marketing needs. We highly recommend Orange County SEO. Thank you.

My web development project with Swell Marketing went very smoothly. I had a decent idea of how I wanted the site to look and function, and the team there followed my guide surpassed my expectations.

They included a mobile design for free, and a few pages of content for free as well. It helped having an SEO company design my site so I'm ready to start tackling keywords. When the site was complete, they provided an awesome guide of "next steps" to get the most out of the site.

Appreciated the professionalism and great work. Thanks Swell.

Review: Orange County SEO has not improved my Google rankings as promised when signing up for their services. My website was already ranked on page 1 of [redacted] when I signed up, and that is still the only one ranked even though they said they would focus on Google. They also have not updated any of my website content, which they said they would do over 60 days ago, even though I have contacted them several times. They were supposed to update 2 pages with new content and images to improve Google rankings. Every time I email or speak with someone on the phone, they say they'll "look into it" on why it hasn't been done, but they are still charging me every month even though they are are not rending any services or completing the work they said they would do.Desired Settlement: I want a full refund for payments made Feb-June.

Business

Response:

Having worked with dozens of professional photography studios and photographers with companies like [redacted] and [redacted], we know a lot about what it takes to leverage digital media to grow a photography business. We performed all work, on time and provided regular updates along the way to the client. We never, at any time, promised anything that was not delivered. The content was written multiple times by our writing staff, however, we have a firm policy to not publish anything prior to receiving approval and confirmation from the client. Due to a breakdown in communication along the way, we decided to refund the client a portion of fees paid directly back to her credit card provider. We continue ready to work with the client if she should change her mind and be more willing to participate in the process. We work as partners with our clients and at times require additional feedback in the best interest of the clients business. All supporting documentation will be provided to the Revdex.com upon request.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have not seen any credit on my account for any amount to resolve this issue. Please let me know the date and credit amount so that I can check with my bank statement.

Regards,

Very effective reputation management team. I hired them for a 6 month campaign and the first page of Google was clean by month 4. They created an excellent online brand for me now, on top of clearing the negative website. Highly recommended!

Review: I entered into a 6 month Platinum Plan contract with OCSEO (a division of [redacted] - check out this company on the Revdex.com website) in August 2013. Their platinum plan is advertised on their website as a comprehensive SEO package that is guaranteed to drive traffic to your website. They also boast a money back guarantee if your not satisfied after 6 months. They did literally nothing for my website. They performed minimal on-site seo. My site has so many errors on it. Errors include wrong header and meta tags, header and meta tags that are way to long, over 25 W3C errors and many other problems. In fact I suspect there my may have been some black-hat seo performed on my site. They were given access from the beginning to the dashboard of my website. They were also suppose provide backlinks. The list of services that they were to perform is long and comprehensive. They just took my money and let the website sit and stagnate.

Every month I would receive a seo report. After about the third month I started to suspect that they were a bogus outfit. Then in November I received my seo report, as usual, via email. A few minutes later I mistakenly received a second seo report. It had a cover sheet for another business but the report inside was IDENTICAL to mine! I emailed them with a complaint and received an almost immediate return email, which was very unusual as they never responded to my emails. In the return email they came up with some lame excuse about how Google changed their parameters. I tried calling several times after and only got the message machine. They never returned my calls.

Prior to signing on with OCSEO I did an average of 8-14 orders per month. After 6 months of service I was down to two orders per month. My 6 months ended January 31, 2014. At the end of the 6 months I complained to them via email and requested my money back. That's when they finally called me. They set-up a meeting with me at their office and they said they wanted a chance to prove they could do the job. They had a new plan for my account. I am now down to 0 orders per month. After 4 more months I once again requested my money back. They sent me an email that said the boss man wanted to talk to me to try and resolve this issue. The boss man sent me an email with a scheduled date and time for the call. Ha! Like I was ever going to receive that phone call. Of course it never materialized and now I sit with ZERO business.

This company should be investigated by the consumers affairs bureau.Desired Settlement: I would like OCSEO to refund my Platinum Plan purchase. Plain and Simple!

Business

Response:

[redacted] from [redacted] came to us and asked us to provide search engine optimization for his e-commerce website [redacted] - He was placed on our platinum level of service which is normally priced at $1295.00 per month. We extended a discount to Mr. [redacted] of approx. 60% - although we did NOT consider the discount while performing services, in other words, we provided full level platinum seo services along with writing, press release authorship and publication and many many other services to attempt to help Mr. [redacted] with his online business. We have literally hundreds of clients and the same practices and services have and continue to worked very well. Unfortunately Mr.[redacted] is trying to compete with with some very large names in the business he is in. (selling big and tall clothing for men) We begin seeing that it was going to take much more than the usual standard protocols if his online business would ever be successful. At each point in the relationship, whenever we would reach out to Mr. [redacted] and offer a rational approach and attempt to talk to him about what we wanted to do for him at no additional charge simply because we truly and honestly wanted him to succeed, we would have to endure verbal abuse and false accusations about our company and our companies intentions. At one point Mr. [redacted] accepted our invitation to come in for a group meeting with a few of our technicians. Mr. [redacted] would repeatedly apologize for the irrational accusations, claiming that he had been over medicated for a medical condition and simply wasn't in his right mind.

Bot[redacted] line. We worked very hard for Mr. [redacted]. We provided many additional services at no additional charge. We have all of this documented and we keep very thorough records from a project management perspective that will prove we went above and beyond for him regardless of his attitude. I will make all of this available to the Revdex.com upon request. I will include all of the project data along with the publications in addition to all email correspondence from Mr. [redacted]. His claims are false. To say that we took his money and sat on our buts... wow. As far as the on-page errors, we are only in position to help Mr. [redacted] with those probems when we have full access to his cms. Unfortunately Mr. [redacted] would change his passwords so often that this became a real issue. However in Mr. [redacted] defense, he would grant us access again and again upon request. This being said we can not continuously repair the same problems over and over again. We would ask that nobody else go in to the site and make changes as we can only stand behind OUR work and not 3rd parties. On multiple occasions we would consult with some of our industries top experts to formulate strategies. Unfortunately the prognosis for his particular business is very poor. That doesn't mean that we didn't try very hard.

Review: On April 2nd, 2013, our company contracted and paid Orange County SEO to develop and market (via SEO) a background check website for us. The fee for developing and completing the website was $5900, with 50% due up front with final payment due when website was live and completed and APPROVED by us. We also paid $5970 up front for 6 months of SEO Platinum services with [redacted] as our "SEO expert". We were promised a whole team on our project with guaranteed completion in 45 days. The project was a website where customers could get their driving records online, it included a frontend and a backend administration, and the team also agreed to create a Spanish language version of the website.We provided a very specific project requirements package which they agreed provided all details necessary to build the website. We signed a contract which specifically provided a 100% satisfaction guarantee. We paid a total of $10,395 to OCSEO. Work was suppose to be completed by 5/17/2013.Delays started almost immediately. We did not receive basic wire frames for the website until about 3 weeks in. We were passed around to 4 different project managers during this project. The logo design itself took over 2 weeks.We held numerous conference calls with OCSEO over a 7 month period. They missed numerous conference calls, multiple deadlines, and in late September provided us with a website they said was finished but was entirely unacceptable. The coding is broken, and the website just does not work. In late September CEO [redacted] reached out to us via e-mail offering to make any final changes we asked for, we sent them an e-mail documenting changes we needed, emailed and called multiple times but they have not responded to any of our inquiries.We want them to live by their 100% satisfaction guarantee and refund our money.We will provide ANY documentation needed to back up our claims.Desired Settlement: This project took 4 TIMES as long as was promised, and the Spanish version of the website was not delivered. The contract has been breached, we are nowhere near 100% satisfied as per the contract, and we want our money back. In return, the company will keep our coding and we will start with another developer from scratch. We have no more use for OCSEO and the product they delivered to us does not meet what the contract entailed. We have no use for their 6 months of marketing services.

Business

Response:

This very advanced web development project was on time 100% with the exception of times when the client delayed the process, due to his uncertainty in which direction he wanted to go with his business model. Client indicated he would provide clear, concise instructions, however, what he provided was actually a data file (xml file) from a third party. An xml file is basically an website file that is unusable for any development purposes. As you can see from the client’s statement, wire frames for this project were completed within 3 weeks of beginning the project. Throughout this relationship the client, several times, would go weeks without returning phone calls, delaying the project beyond our control. Our company suffered the loss by taking on this project because of the massive delays on the client’s side. We pride ourselves on professionalism and excellent customer service. We offered several times to assist the client with their own internal challenges, simply to try and help. The project was completed as per the client’s original specifications, and delivered to the client. It does not appear that the client ever proceeded with their background check website project, even though we have proof of delivery and it was used on their domain for many months after we parted ways. We honored every part of the agreement. All supporting documentation will be provided to the Revdex.com upon request.

Review: On July 6th, 2015, we entered into an agreement with OCSEO to provide SEO services for our primary ecommerce web site. Their written guarantee was that we would place in the top 10 on a organic [redacted] search after the completion of a 6 month contract. At the end of the contract, we were placing nowhere on the above search. After repeated phone calls and letters were ignored, we sent certified letters requesting either a reason that OCSEO believed that their warranty terms were not in force, or an immediate offer of settlement. To date, we have received no response from OCSEO.Desired Settlement: We demand full refund of the $4,055 paid since (1) the promised result was not achieved and (2) we satisfied all the terms of their written warranty policy.

Business

Response:

While we went to great lengths to assist this client to boost his rankings, certain crucial recommendations included in the on-page report that we sent to the client at various times throughout the campaign were not followed. Our recommendations have to be taken in order to uphold and make a client eligible for a refund. One of the exact recommendations made to the client but the client ignored to take on was >>

SOLID Reputation Management Team! Was very pleased with the transparency and great PR the team built. It was nice to do month-to-month service. I was initially hesitant about the whole idea of ORM.

I was told it could take up to 5 months to clear page 1, so it was a pleasant surprise to see the negative articles suppressed after just 3 1/2 months. My reputation online is now clean and professional.

I would really recommend this company! They know what they're doing. If you are considering Reputation Management take my word - this is the team you want on your side.

Orange County SEO / Swell Marketing is a scam. We were promised 6 months of work with monthly updates. We got 2 months of work, no results, empty promises and no communication. When we asked for a refund, we were promised extra work to make up for our loss. Then we never heard from them again. Countless emails to countless people, phone calls, you name it. Dead air for 3 months. Do not go into business with them, you will get ripped off.