Orbitz

I have been booking tickets with orbitz.com for many years. last month, I booked our Christmas vacation - flights and rental car - since I noticed cars were disappearing fast at the location we wanted to rent from, and prices going up, up, up.
I booked everything, paid and that was that, or so I thought.
Last night (Oct 2), I received an email from orbitz.com telling me my flights have been changed, and I received my new itinerary. I then realized I needed to change my rental car pickup and drop off times, no problem.
I called [redacted] the following day, gave them my reservation number only to be told they, [redacted] could not make changes to the times because I booked the car through a third party vendor. OK, it's a pain, but I'll call orbitz,com I think, so I did.
The first gentleman I spoke to told me first I needed to call [redacted] to make this change, so I explained that I had just called [redacted] and they told me t contact orbitz. Then he told me he could not change the times because I paid my money already. What!!??
I asked for a supervisor. Then he told me I could just cancel my existing reservation and book a new car. Well, I had to tell him the reason why I booked so earlya nd that I didn't think I would get the same rate for my car, especially since it would not be booked together with anything else, would orbitz make up the difference? He didn't know if this could be done and I told him I would do nothing of the kind, I wanted to keep my reservation at the rate that I had paid, not a penny more. Why do I need to be penalized for changes I did not make? why is it so difficult to change the pickup/drop off time for a rental car???? I asked for a supervisor again and finally got one on the phone.
Give the supervisor her due, she was a bit more sympathetic to my situation, and agreed to make up the difference on my rental car that would need to be booked outright on ts own The difference of $176.00. I am so glad I did not listen to the gentleman the first time around, or I would have been out of pocket another $176 and for what????
Orbitz.com customers should be aware, the deals may be great and cheap, but God forbid you want to tweak a few things or God forbid you NEED to teak a few things due to someone else making a change to your itinerary and it will cost you more money, time, heartache, frustration, etc.
Very disappointed, I will not be recommending orbitz.com in the future, there are other websites without having to go through this horrible experience again (I hope)

I am writing in regards to my all inclusive trip to Cancun from December 30th, 2015 to January 2nd, 2016. My record locator is PBORB-424-687-2144. I had decided to save up all year and make a fun trip for my mom’s Birthday. I looked at Orbitz reviews and identified a well-reviewed and well represented hotel – Grand Oasis Sens in Cancun. Because of New Year Holiday it was an expensive reservation for a resort but I thought it would be well worth because it was a surprise trip for my mom. The total cost of my hotel was $1,689.60 plus the shuttle fees.
We arrived at Grand Oasis Sens and I presented my information to the reception desk. After a flurry of discussion among them in Spanish (which I do not understand), I was informed that they don’t have rooms with the ocean front view and a terrace as Orbitz had promised to me. Better yet, I was told that such rooms with 2 queen size beds do not exist at this particular hotel. I was shocked because I confirmed it with Orbitz before my departure and paid an upgrade fee for the room with the ocean view. We had no choice but to accept a different room. I was stunned and embarrassed when I walked in the room with my mom. It certainly was a surprise but not a good one… The room smelled like mold and had mold on the ceiling, there was water on the floor in the bathroom nest to a nasty drain, the bath was rusty and it seemed that entire room was supposed to be remodeled. At the lobby desk I was explained that they don’t have any other rooms available and we should address it with Orbitz. When I called Orbitz, I have been referred back to the Hotel management. Needless to say, to address anything with the hotel staff was impossible, nobody ever picked up the phone when we tried to call the lobby desk. We asked for the ironing board for three days but never received it. Finally, when we were getting ready for New Year’s celebration, the lights went out and we were sitting in a dark. Again, our call to the lobby desk went unanswered. An electrician showed up shortly after we went to the lobby and addressed our problem in person. To make a long story short, we celebrated New Year in the dark room and only after midnight the light was fixed. We had to sleep with one of the lights on and were instructed not to use some of the electrical plugs. Only the following day the lights were fully fixed.
This was supposed to be an all-inclusive trip, however we were not able to reserve even one out of eight restaurants during our entire stay whether we tried to do that in the morning or evening!
It is my understanding that the Hotel is under reconstruction. It was overbooked during Holiday season and we were placed into the room that wasn’t ready to accommodate any guests. I made several calls to Orbitz representatives starting on 01/01/16 when I spoke with Bries, 01/04/16 when I spoke with Truddy, 01/06/16 I spoke with Erina, 01/19/16 when I spoke with Jefferson and was transferred to his manager Ori. Each time I was promised a call back with an update. That never occurred. Finally I called 01/29/16 with a final attempt before I file this complaint and spoke with Yael and her supervisor Toni, who once again was not helpful. Each staff member agreed that I am entitled to a full refund of $1,689.60, however there were never any of my complaints noted and each time I had to tell them the entire story over again. Then, with a nasty attitude I was told that Orbitz will refund me the money as soon as they get a hold of the hotel and receive their refund. Since it has not happened since I started my calls on 1/01/2016 I gave up on spending my time on calls being placed on hold with Orbitz. At this point I’m ready to file a formal complaint or file a claim at small claim court to recover the expenses for overpriced trip and services not delivered. I do have pictures supporting my claim and am able to provide them if ended. I strongly believe that it is Orbitz’s responsibility to check on the quality of the services and rooms to make sure that the customers get what they paid for. Better yet, since my credit card was charged by Orbitz, I am expecting a refund from them regardless of what the outcome is between Orbitz and the hotel.

Dear Mr. [redacted]

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The Revdex.com has shared your recent correspondence pertaining to the room type received during your stay at the [redacted].  On behalf of Orbitz, we apologize for any disappointment, and appreciate the opportunity to review your account and respond to your concerns. 

Upon reviewing your account and speaking to the property regarding the room type received; we have verified with the property that a Deluxe room was received.  The property has advised they were unable to accommodate you with the hammock; however, this feature does not change the room rate.

Mr. [redacted] we certainly apologize that you did not receive a hammock, but the rooms assigned were utilized, and we the property has declined your refund request.  Nevertheless, as a gesture of our sincerity, Orbitz would like to increase your previous future travel voucher offer to a $200 USD future travel voucher on your next prepaid Orbitz.com airline, hotel or vacation package booking.  Our voucher is meant to emphasize our commitment to you, and we remain hopeful you will continue using Orbitz for your travel planning needs.
                              
Here are the instructions for the future travel voucher:
                             
When you make your next booking on Orbitz.com, please forward a copy of the Orbitz Travel Document e-mail to us at [email protected].  Please reference case number [redacted] and my letter offering the $200 voucher in your request.  Orbitz will then issue a credit to the card used for the new booking.  This offer is valid until January 11, 2017. 

We apologize again for the any disappointment.  We appreciate your business, and we hope you will provide us with a future opportunity to serve you with your travel planning needs.

Sincerely,

Charlotte [redacted]
Orbitz Customer Relations

August 8, 2015. I booked two NON-SMOKING rooms through Orbitz with the Microtel in Amarillo, TX. We arrived to find Orbitz had booked us into SMOKING rooms. I have come to understand that this is a standard practice. I don't care what their fine print says, Orbitz shouldn't have done it and rejected the booking. I ended up going to another hotel and still had to pay Orbitz. This also makes wonder about the Revdex.com.

Dear [redacted],   The Revdex.com has shared with ** your correspondence regarding your recent experience with Orbitz. It is my understanding [redacted] charged you $21000 USD for the change made to your return flight from [redacted] to Chicago instead of 21000 [redacted]n...

Rupees. I appreciate the opportunity to review your account and respond to you.   On behalf of Orbitz, I would like to apologize for any frustration this has caused you.   Please know while Orbitz apologizes for your disappointing experience, you will need to contact [redacted] directly for any refund or compensation requests as they made the change to your reservation and charged you for the change.   Nevertheless, we do value you as a customer and we would like to offer you a $100 future travel voucher to be used towards your next Orbitz.com booking. Our voucher is meant to emphasize our commitment to you, and we remain hopeful you will continue using Orbitz for your travel planning needs.                 Here are the instructions for the future travel voucher:                 When you make your next booking on Orbitz.com, please forward a copy of the Orbitz Travel Document e-mail to ** at [email protected].  Please reference case number 5762181 and my letter offering the $100 voucher in your request.  Orbitz will then issue a credit to the card used for the new booking.  This offer is valid for one year from the date of this letter, until March 17, 2017.   [redacted], we appreciate your business and hope you will continue to use Orbitz in the future for your travel needs. Sincerely, [redacted] Orbitz Customer Relations Chicago, IL

July 12, 2016
"Arial","sans-serif";">Revdex.com
Complaint Department – Orbitz
Re: Orbitz Case #: O-[redacted]
Dear Revdex.com,
Thank you for taking the time to contact Orbitz regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Orbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding flight reservations. We understand the customer is requesting a full refund for their hotel reservations.
Our records indicate that on June 7, 2016, the customer booked hotel reservations – itinerary [redacted] – using the self-service tool on the Orbitz website. Hotel accommodations were at the [redacted] Inn Hotel Hamburg Airport, checking in June 7, 2016, for one night.
Upon receipt of the customer’s complaint, we advocated on the behalf of the customer with the hotel, who advised that they will need additional time to review the details of the customer’s stay prior to approving or declining compensation. Once Orbitz has received a response from the hotel regarding this matter we will provide the outcome to customer.
We hope that with the information provided, we have addressed all of the customer’s concerns and look forward to assisting them further with their future travel needs.
If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
[redacted]
Tier 3 Customer Service

I recently booked a trip via Orbitz (online) This trip was booked arriving into one destination (Chicago, IL) and leaving via (Dayton, OH). In the midst of that booking online a screen popped up for a [redacted] Promotion for an [redacted] Rental Car. I signed on for the promotion. However, there was nowhere in the promotion to specify whether or not the trip was multiple destination or round-trip. Having rented cars many times before I did not think it would be an issue and since the promotion was linked to my flight it only made sense that the car rental would reflect the same arrival and departure locations. However, when I arrived in Chicago I was told that if I wanted to drop the car off in Dayton Ohio I must pay an ADDITIONAL $268 to [redacted] to change my itinerary--which was incorrectly listed as a round-trip destination. Needless to say I could not drop the car off in Chicago if I was flying out of Dayton Ohio! After multiple failed attempts to get anyone from Orbitz to help me change the reservation that was incorrectly listed as a roundtrip vehicle rental I was charged an additional $268 (multiple times!!!) via [redacted]o to change my reservation to accurately reflect a trip I had booked on Orbitz' site. Moral of the story: DO NOT BOOK WITH ORBITZ and most certainly DO NOT USE [redacted]E PROMOTIONS. I will also not deal with [redacted]o either. What these three companies did successfully and in complete cooperation with each other (but not with their customer) was overcharge me for what was supposed to be a "promotion". I have had to file complaints with [redacted]o for charging me multiple times for one transaction when in fact I never should have had to pay them at all because I had already paid ORBITZ (via [redacted]) for the rental car. What should have been a $300 rental car was, in fact, a $900 rental car for a total of 6 days!!! Orbitz has lost my business because no one from their company would help me change my car rental reservation to accurately reflect my trip (as it should have been originally!). [redacted] is a completely inaccessible company and [redacted]o charged me multiple times on top of my Orbitz promotion for the same vehicle. I would like a complete refund for my rental car booking or my complaint stands.

January 06, 2017 Revdex.com Orbitz – Alaska, Oregon & Western Washington Complaint Department Re: Orbitz Case #[redacted] Dear Revdex.com, Thank you for taking the time to contact Orbitz regarding an issue from our customer. We...

appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Orbitz is responding to the consumer complaint from [redacted] (Revdex.com complaint [redacted] regarding a refund request for a flight reservation. Our records show on April 08, 2016, Ms. [redacted] self-booked an Orbitz.com airline reservation via booking number [redacted], with a trip start date of January 14th, 2017. We understand from Ms. [redacted] complaint, she was advised a refund would be completed in the amount of $207.25 due to the insurance component she added to the package. Ms. [redacted] is requesting a refund of $207.25 and a second amount of $69.30 for the difference between the new and old ticket. On December 22nd, 2016 Orbitz processed a refund of $207.25USD. This has been documented on the customer’s Orbitz account. Orbitz is unable to provide a refund of the difference in fare for $69.30USD as the price is provided to us directly by the airline and Orbitz does not keep the amount charged for the difference in fare. The full amount paid for the difference in fare is provided to the airline. As a courtesy, Orbitz has provided a $25 future travel coupon for Ms. [redacted]. The coupon is available for use under her Orbitz account which is linked with the email. Orbitz’s goal is to provide an exceptional customer experience. We do regret any inconvenience Ms. [redacted] has encountered in resolving this matter. As a refund has been given to and the issue has been resolved to Mr. [redacted] desired outcome, Orbitz considers this matter closed. We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, [redacted] Tier 3 Customer Service

I was attending a weekend conference out of town and had a client request my presence on Monday which required that I stay the night there Sunday. I booked a hotel on Orbitz for Sunday as they had a reasonable price but Orbitz defaulted to the following Sunday and I did not notice until checkout that the reservation was a week later than I wanted. I called their customer service to move the reservation up a week and got someone on the phone but was put on hold while I looked up my confirmation number on my phone (the only way to access it at the time) while still on the call which took no more than 30-45 seconds. Instead of waiting for me to get the number, the rep hung up on me. I called the hotel and they were more than willing to reschedule but since I booked through Orbitz their hands were tied. I called Orbitz back twice more but never was able to get anyone on the line this time. Sunday came and I booked a room somewhere else through another company as I was sick of dealing with it and getting nowhere and they were closed after my conference concluded. When I returned home I called again and went through the cancellation process through their automated system, but Orbitz kept all of my money even though I never used the reservation. I called customer support and they said they could not do anything about it.

So I wasted $125 for nothing because their customer service representatives don't have the patience to wait while I look up a confirmation number, or even answer subsequent calls so I could reschedule my room. Even more frustrating is that I had to pay for another hotel at nearly the same rate since I was not able to reschedule my original booking. What should have been rescheduling a $125 room turned into a $250 one night stay and a waste of money.

Not only do I not recommend this company, I feel their practices are unethical and dishonest. I will never use this company's services again and recommend you do not either. Whatever savings they offer are far outweighed by their lack of customer service and terrible policies.

June 2, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: O-[redacted]Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the...

comments and concerns which have been brought to our attention. Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Orbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a flight reservation. We understand from Ms. Wilder’s complaint she is requesting a refund for a flight reservation to be expedited.Our records indicate on June 10, 2016 the customer self-booked a round trip flight reservation using Orbitz.com. The flight reservation was operated by Icelandair, with flights from Denver, CO  to Amsterdam departing on June 13, 2016 and returning from Paris Orly on June 20, 2016We are able to confirm that as of June 13, 2016 this matter was resolved with a refund $1686.26 being processed to the original form of payment. Unfortunately, we are unable to expedite the transfer of funds back into your account. The time it takes the refund to post to the customer’s account depends on the time it takes the airlines and the customer’s credit card company to process refunds.We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,[redacted]Tier 3 Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is acceptable to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I just got off the phone with [redacted] Airlines after being on the phone with them for over an hour (including all of the times I was asked to hold) and was referred back to Orbitz. I tried using the directions provided in the last response from Orbitz, however the record locator and itinerary number provided by Orbitz when the reservation was cancelled is not recognized by the website. 
Yet again the buck has been passed. Orbitz - you are the worst travel company I have ever had to deal with. I will NEVER use your site again as you have made no effort to assist the customer. You continue to rip people off, pass the buck and give false information. I should have booked elsewhere to begin with. 
Sincerely,
[redacted]

August 22, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: O-[redacted]Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments...

and concerns which have been brought to our attention. Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Orbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a flight reservation. We understand from Mr. [redacted]’s complaint he is requesting a refund of the return portion of his ticket.Our records indicate on May 7, 2016 the customer self-booked a round trip flight for two travelers. The flight reservation was operated by [redacted], with flights departing on June 13, 2016 from Vancouver to Bangkok and returning on July 8, 2016.As of the response deadline of this complaint, have contacted [redacted] and are unable to obtain the necessary information from them needed to provide and appropriate reply to the customers complaint. At this time, we respectfully request additional time from the Revdex.com as further research is needed for this case. We will submit our final reply via the Revdex.com's website.We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,H[redacted]Tier 3 Customer Service

Dear Ms. [redacted],
Thank you for the follow-up response. Again, I do apologize for your continued disservice with Orbitz. We certainly empathize with the inconveniences you encountered.
We acknowledge that we canceled your flight in error, and I sincerely apologize for not meeting the high standards, we have set.  Orbitz has already refunded you for the pur[redacted] of the new tickets.  Also Orbitz issued a voucher in the amount of $250.00 that per your request has been surrendered.  Orbitz is not a position to refund any further incidentals. 
Ms. [redacted], we understand this is not the reply you were hoping for, but we are unable to grant your refund request.  Thank you again for the opportunity to address your concerns.
Sincerely,
[redacted]Orbitz Customer RelationsChicago, IL

Complaint: [redacted]
I am rejecting this response because: the tickets may have been issued again at 11:40pm on the 21st, but the were for travel dates on 5-22-2016, taking one full travel day off our trip. And making both of us lose over 800 in PTO expenses alone. The airline refused to compensate for the lost paid time off and for lost accommodation costs due to their error. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
This is the same response from the first time and it is unsatisfactory! I am aware of the policy and I could have copied and paste it myself on here. What is upsetting me even more is that you have yet to address the poor customer service and lack of knowledge of a service in which you offer. The fact that is a 3rd party service is of no care to me for the customer should not be the one to have to deal with the issue, that would be between the company and insurance company. Yes, I am seeking a full refund because I DO NOT wish to book a flight with your company again! The insurance company is clear of their responsibility on the return portion of the policy. Per my contract, it clearly states that Orbitz will absorb the $200.00 change fee, so why not just absorb your fee and issue me the refund of my ticket. This is becoming ridiculous! I don’t need any apologies for the lack of competence that you and your people have displayed on this matter, I just want the company to take their lost that they have to take anyway per the policy and give me my refund so I can go about my business and never have to deal with Orbitz again!

Dear Mr. [redacted],
The Revdex.com has advised us of a complaint that you have made regarding
an issue you experienced, when attempting to book a ticket. My understanding is that on
October 8th between 9-10pm central time, you attempted to book 2 roundtrip tickets...

from
DFW to Cancun. You were booking [redacted] for the outbound flight and [redacted] for
the return flight. The total quoted for both tickets was $713.00. You proceeded to the check out
page, saw the [redacted] symbol and [redacted]. The page jumped back at that point, and you received an error message stating "your request could not be processed please try again later." You refreshed
the page, but the prices had not changed. You checked your My Trips, but nothing was showing. You
also checked email, but had not received anything. You attempted to book again and received the same
results. After that, your finance checked her bank statement, since it was her card that was being used.
It reflected two charges for [redacted] Airlines for $397.00. Your finance contacted [redacted], who stated that the reservation had come through half way. [redacted] advised they were waiting for Orbitz
to finish the reservations. You then contacted Orbitz Customer service, when you spoke with the first
representative, they advised you that they needed to transfer you. At that point you received a dial tone, and then immediately called back. You called back and were advised they need to transfer you again. You asked for the number of the department you were being transferred to, which they gave
you. When they transferred you, again you received a dial tone. When you tried reaching the number,
you realized it was disconnected. You called back again, and this agent stated again you needed to be transferred. This time the transfer was successful. You finally were able to speak with someone and
explain the issue. The agent advised there was nothing they could do but wait the 3-5 days for the
money to be returned. You told the agent you wanted to speak with a supervisor. They said no, you
asked again, and the agent said that the supervisor was just going to tell you the same thing. You asked
again to be transferred and finally spoke with a supervisor after waiting for one hour and twenty minutes. The only solution they offered was to rebook with them directly and wait for a refund for the
original attempted purchase. This person did offer you a $75.00 voucher. Since you did not have the extra fund available, you could not proceed to book. The next day, your fiancé had a conference call
between herself, Orbitz, and [redacted]. [redacted] advised it was put through so many times that it
generated fraud alert.
On behalf of Orbitz, I apologize for the inconvenience and the disappointing experience. All fares are determined directly by the airlines and can be updated at any time. Unfortunately, fares are not guaranteed until they are ticketed. Orbitz is not able to restore a fare once it is sold out or discontinued by the airline. Airfares and availability change throughout the day, based on demand for the flight and the airlines' right to change them at any time. Orbitz monitors these changes closely and makes every effort to keep our fare displays as current as possible.
Orbitz, as with any travel agency, is required to apply the fares and fare rules in effect at the exact moment of your booking. Unfortunately, fares can change very rapidly as the carriers continually adjust their flight loads, especially during peak travel times.
Mr. [redacted], please be advised that we appreciate you business. As a gesture of goodwill, I have deposited
$150.00 Orbucks into your Orbitz account. These points will be valid for one year toward the purchase of
hotel bookings on the site. Thank you again for reaching out to us in this matter. We hope to have a future opportunity to serve your travel needs and restore your confidence in our products and services.
Sincerely,
Steve Lennertz
Orbitz Customer Relations

Dear [redacted],   The Revdex.com has shared with us your correspondence regarding your recent experience with Orbitz. It is my understanding you were unable to take your return flight from Port of Spain to New York and you are requesting a credit for the flight to...

use in the future. I appreciate the opportunity to review your account and respond to you.   On behalf of Orbitz, I apologize for any frustration this has caused you.   After further review of the reservation we do show per the fare rules placed on your reservation by [redacted] Airlines, which you agreed to at the time of booking, changes are not permitted to the reservation, meaning once the itinerary is booked no changes to date or time can be made and the reservation cannot be canceled for a future use credit. Unfortunately, as you did not take the return flight and no changes are allowed to the reservation the value of the return flight has been lost.   [redacted], as a travel agency, Orbitz is required to apply the applicable airline fare rules when performing a ticket exchange or cancellation. As the fare rules state no changes are allowed Orbitz is not in a position to offer a refund or credit for the return flight.   Nevertheless, we do value you as a customer; therefore, we would like to offer you a $150 future travel [redacted] to be used on your next Orbitz.com booking. Our [redacted] is meant to emphasize our commitment to you, and we remain hopeful you will continue using Orbitz for your travel planning needs.                 Here are the instructions for the future travel [redacted]:                 When you make your next booking on Orbitz.com, please forward a copy of the Orbitz Travel Document e-mail to us at [redacted]@customercare.orbitz.com.  Please reference case number [redacted] and my letter offering the $150 [redacted] in your request.  Orbitz will then issue a credit to the card used for the new booking.  This offer is valid for one year from the date of this letter, until April 13, 2017.   [redacted], we wish our response could be more favorable. We appreciate your business and hope you will continue to use Orbitz in the future for your travel needs.   Sincerely, [redacted] Orbitz Customer Relations Chicago, IL

July 29, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #[redacted]Dear Revdex.com, Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the...

comments and concerns which have been brought to our attention. Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Orbitz is responding to the consumer complaint from [redacted]Revdex.com case number [redacted]) regarding emails. We understand from Ms. [redacted] complaint she is requesting a stop to daily emails..Our records indicate on April 30, 2016 the customer booked a car reservation through Orbitz.com. Upon booking this reservation the customer registered her email address for a guest account. As of July 29, 2016 Orbitz has requested to remove your email address from receiving promotional email.We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,[redacted]Tier 3 Customer Service

May 17, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: O-[redacted]Dear Revdex.com,Thank you for forwarding the Revdex.com consumer rebuttal from [redacted]. We regret to hear Mr. [redacted] did not accept our response and/or resolution offered.Please accept our apologies for any lack of service you received while trying to resolve your situation. It is never Orbitz’s intent to mislead or to cause inconvenience to our clients, and we are sorry that you feel Orbitz has done so. Orbitz goes to great lengths to supply our clients with the information and opportunity to make well-informed travel purchases, and we are more than willing to assist our clients in any way commercially possible. We at Orbitz are dedicated to providing knowledgeable service and support to our clients.Due to Orbitz being a third-party intermediary, we had to contact the Air France to request a refund of the reservation. The airlines authorized a full refund of one ticket due to the error that caused [redacted] to have two tickets. As of May 17, 2016 a full refund of one ticket amounting to $498.16 was processed to the customers original form of payment. The time it takes the refund to post to the customer’s account depends on the time it takes the Mr. [redacted]’s credit card company to process refunds.We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,[redacted]Tier 3 Customer Service