Orbitz

I booked a rental car back in February 2016 for April 30, 2016-May 7, 2016. I paid the $72 for insurance. When I went to pick up the car on April 30, 2016 I was not able to get the car as the documents I brought her not enough. I brought the documents that the orbitz website told me to bring. I asked [redacted] what about the refund on insurance and they said I would have to contact Orbitz but they would explain that I did not get the car. April 30, 2016 I called and was told in 5-7 business days I would have my refund. I waited 2 weeks and started checking my bank account. On May 23, 2016 I called again and was told I never called on April 30, 2016. I told them I could produce my phone bill that shows I did. After much arguing they agreed to call [redacted] and told me I would receive my refund in 3 business days. On May 27, 2016 I email customer service and was told the refund was sent it just depends on my bank. A week later I called my bank and they told me no outside source (orbitz) ever tried to make a deposit to my bank. When I emailed customer service about it they told me to call customer service.
I just want my money without jumping through hoops, it's been over a month and I was told 3 different times I would receive it!

I was attending a weekend conference out of town and had a client request my presence on Monday which required that I stay the night there Sunday. I booked a hotel on Orbitz for Sunday as they had a reasonable price but Orbitz defaulted to the following Sunday and I did not notice until checkout that the reservation was a week later than I wanted. I called their customer service to move the reservation up a week and got someone on the phone but was put on hold while I looked up my confirmation number on my phone (the only way to access it at the time) while still on the call which took no more than 30-45 seconds. Instead of waiting for me to get the number, the rep hung up on me. I called the hotel and they were more than willing to reschedule but since I booked through Orbitz their hands were tied. I called Orbitz back twice more but never was able to get anyone on the line this time. Sunday came and I booked a room somewhere else through another company as I was sick of dealing with it and getting nowhere and they were closed after my conference concluded. When I returned home I called again and went through the cancellation process through their automated system, but Orbitz kept all of my money even though I never used the reservation. I called customer support and they said they could not do anything about it.

So I wasted $125 for nothing because their customer service representatives don't have the patience to wait while I look up a confirmation number, or even answer subsequent calls so I could reschedule my room. Even more frustrating is that I had to pay for another hotel at nearly the same rate since I was not able to reschedule my original booking. What should have been rescheduling a $125 room turned into a $250 one night stay and a waste of money.

Not only do I not recommend this company, I feel their practices are unethical and dishonest. I will never use this company's services again and recommend you do not either. Whatever savings they offer are far outweighed by their lack of customer service and terrible policies.

Dear Ms. [redacted],
Thank you for the follow-up response. Again, I do apologize for your continued disservice with Orbitz. We certainly empathize with the inconveniences you encountered.
We acknowledge that we canceled your flight in error, and I sincerely apologize for not meeting the high standards, we have set.  Orbitz has already refunded you for the pur[redacted] of the new tickets.  Also Orbitz issued a voucher in the amount of $250.00 that per your request has been surrendered.  Orbitz is not a position to refund any further incidentals. 
Ms. [redacted], we understand this is not the reply you were hoping for, but we are unable to grant your refund request.  Thank you again for the opportunity to address your concerns.
Sincerely,
[redacted]Orbitz Customer RelationsChicago, IL

January 06, 2017 Revdex.com Orbitz – Alaska, Oregon & Western Washington Complaint Department Re: Orbitz Case #[redacted] Dear Revdex.com, Thank you for taking the time to contact Orbitz regarding an issue from our customer. We...

appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Orbitz is responding to the consumer complaint from [redacted] (Revdex.com complaint [redacted] regarding a refund request for a flight reservation. Our records show on April 08, 2016, Ms. [redacted] self-booked an Orbitz.com airline reservation via booking number [redacted], with a trip start date of January 14th, 2017. We understand from Ms. [redacted] complaint, she was advised a refund would be completed in the amount of $207.25 due to the insurance component she added to the package. Ms. [redacted] is requesting a refund of $207.25 and a second amount of $69.30 for the difference between the new and old ticket. On December 22nd, 2016 Orbitz processed a refund of $207.25USD. This has been documented on the customer’s Orbitz account. Orbitz is unable to provide a refund of the difference in fare for $69.30USD as the price is provided to us directly by the airline and Orbitz does not keep the amount charged for the difference in fare. The full amount paid for the difference in fare is provided to the airline. As a courtesy, Orbitz has provided a $25 future travel coupon for Ms. [redacted]. The coupon is available for use under her Orbitz account which is linked with the email. Orbitz’s goal is to provide an exceptional customer experience. We do regret any inconvenience Ms. [redacted] has encountered in resolving this matter. As a refund has been given to and the issue has been resolved to Mr. [redacted] desired outcome, Orbitz considers this matter closed. We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, [redacted] Tier 3 Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Here is the information that Orbitz requested:
Email used to make a reservation: [redacted]@gwu.edu
Itinerary #[redacted]
Thank you,342077967 
Itinerary # 1334207796
Sincerely,
[redacted]

August 22, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: O-[redacted]Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments...

and concerns which have been brought to our attention. Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Orbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a flight reservation. We understand from Mr. [redacted]’s complaint he is requesting a refund of the return portion of his ticket.Our records indicate on May 7, 2016 the customer self-booked a round trip flight for two travelers. The flight reservation was operated by [redacted], with flights departing on June 13, 2016 from Vancouver to Bangkok and returning on July 8, 2016.As of the response deadline of this complaint, have contacted [redacted] and are unable to obtain the necessary information from them needed to provide and appropriate reply to the customers complaint. At this time, we respectfully request additional time from the Revdex.com as further research is needed for this case. We will submit our final reply via the Revdex.com's website.We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,H[redacted]Tier 3 Customer Service

I am writing in regards to my all inclusive trip to Cancun from December 30th, 2015 to January 2nd, 2016. My record locator is PBORB-424-687-2144. I had decided to save up all year and make a fun trip for my mom’s Birthday. I looked at Orbitz reviews and identified a well-reviewed and well represented hotel – Grand Oasis Sens in Cancun. Because of New Year Holiday it was an expensive reservation for a resort but I thought it would be well worth because it was a surprise trip for my mom. The total cost of my hotel was $1,689.60 plus the shuttle fees.
We arrived at Grand Oasis Sens and I presented my information to the reception desk. After a flurry of discussion among them in Spanish (which I do not understand), I was informed that they don’t have rooms with the ocean front view and a terrace as Orbitz had promised to me. Better yet, I was told that such rooms with 2 queen size beds do not exist at this particular hotel. I was shocked because I confirmed it with Orbitz before my departure and paid an upgrade fee for the room with the ocean view. We had no choice but to accept a different room. I was stunned and embarrassed when I walked in the room with my mom. It certainly was a surprise but not a good one… The room smelled like mold and had mold on the ceiling, there was water on the floor in the bathroom nest to a nasty drain, the bath was rusty and it seemed that entire room was supposed to be remodeled. At the lobby desk I was explained that they don’t have any other rooms available and we should address it with Orbitz. When I called Orbitz, I have been referred back to the Hotel management. Needless to say, to address anything with the hotel staff was impossible, nobody ever picked up the phone when we tried to call the lobby desk. We asked for the ironing board for three days but never received it. Finally, when we were getting ready for New Year’s celebration, the lights went out and we were sitting in a dark. Again, our call to the lobby desk went unanswered. An electrician showed up shortly after we went to the lobby and addressed our problem in person. To make a long story short, we celebrated New Year in the dark room and only after midnight the light was fixed. We had to sleep with one of the lights on and were instructed not to use some of the electrical plugs. Only the following day the lights were fully fixed.
This was supposed to be an all-inclusive trip, however we were not able to reserve even one out of eight restaurants during our entire stay whether we tried to do that in the morning or evening!
It is my understanding that the Hotel is under reconstruction. It was overbooked during Holiday season and we were placed into the room that wasn’t ready to accommodate any guests. I made several calls to Orbitz representatives starting on 01/01/16 when I spoke with Bries, 01/04/16 when I spoke with Truddy, 01/06/16 I spoke with Erina, 01/19/16 when I spoke with Jefferson and was transferred to his manager Ori. Each time I was promised a call back with an update. That never occurred. Finally I called 01/29/16 with a final attempt before I file this complaint and spoke with Yael and her supervisor Toni, who once again was not helpful. Each staff member agreed that I am entitled to a full refund of $1,689.60, however there were never any of my complaints noted and each time I had to tell them the entire story over again. Then, with a nasty attitude I was told that Orbitz will refund me the money as soon as they get a hold of the hotel and receive their refund. Since it has not happened since I started my calls on 1/01/2016 I gave up on spending my time on calls being placed on hold with Orbitz. At this point I’m ready to file a formal complaint or file a claim at small claim court to recover the expenses for overpriced trip and services not delivered. I do have pictures supporting my claim and am able to provide them if ended. I strongly believe that it is Orbitz’s responsibility to check on the quality of the services and rooms to make sure that the customers get what they paid for. Better yet, since my credit card was charged by Orbitz, I am expecting a refund from them regardless of what the outcome is between Orbitz and the hotel.

Complaint: [redacted]
I am rejecting this response because:
I just got off the phone with [redacted] Airlines after being on the phone with them for over an hour (including all of the times I was asked to hold) and was referred back to Orbitz. I tried using the directions provided in the last response from Orbitz, however the record locator and itinerary number provided by Orbitz when the reservation was cancelled is not recognized by the website. 
Yet again the buck has been passed. Orbitz - you are the worst travel company I have ever had to deal with. I will NEVER use your site again as you have made no effort to assist the customer. You continue to rip people off, pass the buck and give false information. I should have booked elsewhere to begin with. 
Sincerely,
[redacted]

I have been booking tickets with orbitz.com for many years. last month, I booked our Christmas vacation - flights and rental car - since I noticed cars were disappearing fast at the location we wanted to rent from, and prices going up, up, up.
I booked everything, paid and that was that, or so I thought.
Last night (Oct 2), I received an email from orbitz.com telling me my flights have been changed, and I received my new itinerary. I then realized I needed to change my rental car pickup and drop off times, no problem.
I called [redacted] the following day, gave them my reservation number only to be told they, [redacted] could not make changes to the times because I booked the car through a third party vendor. OK, it's a pain, but I'll call orbitz,com I think, so I did.
The first gentleman I spoke to told me first I needed to call [redacted] to make this change, so I explained that I had just called [redacted] and they told me t contact orbitz. Then he told me he could not change the times because I paid my money already. What!!??
I asked for a supervisor. Then he told me I could just cancel my existing reservation and book a new car. Well, I had to tell him the reason why I booked so earlya nd that I didn't think I would get the same rate for my car, especially since it would not be booked together with anything else, would orbitz make up the difference? He didn't know if this could be done and I told him I would do nothing of the kind, I wanted to keep my reservation at the rate that I had paid, not a penny more. Why do I need to be penalized for changes I did not make? why is it so difficult to change the pickup/drop off time for a rental car???? I asked for a supervisor again and finally got one on the phone.
Give the supervisor her due, she was a bit more sympathetic to my situation, and agreed to make up the difference on my rental car that would need to be booked outright on ts own The difference of $176.00. I am so glad I did not listen to the gentleman the first time around, or I would have been out of pocket another $176 and for what????
Orbitz.com customers should be aware, the deals may be great and cheap, but God forbid you want to tweak a few things or God forbid you NEED to teak a few things due to someone else making a change to your itinerary and it will cost you more money, time, heartache, frustration, etc.
Very disappointed, I will not be recommending orbitz.com in the future, there are other websites without having to go through this horrible experience again (I hope)

Complaint: [redacted]
I am rejecting this response because: the tickets may have been issued again at 11:40pm on the 21st, but the were for travel dates on 5-22-2016, taking one full travel day off our trip. And making both of us lose over 800 in PTO expenses alone. The airline refused to compensate for the lost paid time off and for lost accommodation costs due to their error. 
Sincerely,
[redacted]

August 8, 2015. I booked two NON-SMOKING rooms through Orbitz with the Microtel in Amarillo, TX. We arrived to find Orbitz had booked us into SMOKING rooms. I have come to understand that this is a standard practice. I don't care what their fine print says, Orbitz shouldn't have done it and rejected the booking. I ended up going to another hotel and still had to pay Orbitz. This also makes wonder about the Revdex.com.

June 2, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: O-[redacted]Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the...

comments and concerns which have been brought to our attention. Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Orbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a flight reservation. We understand from Ms. Wilder’s complaint she is requesting a refund for a flight reservation to be expedited.Our records indicate on June 10, 2016 the customer self-booked a round trip flight reservation using Orbitz.com. The flight reservation was operated by Icelandair, with flights from Denver, CO  to Amsterdam departing on June 13, 2016 and returning from Paris Orly on June 20, 2016We are able to confirm that as of June 13, 2016 this matter was resolved with a refund $1686.26 being processed to the original form of payment. Unfortunately, we are unable to expedite the transfer of funds back into your account. The time it takes the refund to post to the customer’s account depends on the time it takes the airlines and the customer’s credit card company to process refunds.We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,[redacted]Tier 3 Customer Service

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
This is the same response from the first time and it is unsatisfactory! I am aware of the policy and I could have copied and paste it myself on here. What is upsetting me even more is that you have yet to address the poor customer service and lack of knowledge of a service in which you offer. The fact that is a 3rd party service is of no care to me for the customer should not be the one to have to deal with the issue, that would be between the company and insurance company. Yes, I am seeking a full refund because I DO NOT wish to book a flight with your company again! The insurance company is clear of their responsibility on the return portion of the policy. Per my contract, it clearly states that Orbitz will absorb the $200.00 change fee, so why not just absorb your fee and issue me the refund of my ticket. This is becoming ridiculous! I don’t need any apologies for the lack of competence that you and your people have displayed on this matter, I just want the company to take their lost that they have to take anyway per the policy and give me my refund so I can go about my business and never have to deal with Orbitz again!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is acceptable to me.
Sincerely,
[redacted]

Dear [redacted],
The Revdex.com has shared your recent correspondence pertaining to the new flights...

reserved during your exchange process. On behalf of Orbitz, I apologize for any confusion, and appreciate the opportunity to review your account and respond to your concerns.At Orbitz, we understand the importance of properly confirming our customers’ choices throughout the booking process; whether the booking is confirmed via our online service or via an agent directly. To ensure that our agents’ have properly heard each request, the agent will provide a full recap of the choices they have made prior to confirming the reservation.
Please know that we have reviewed the call recording of your exchange process. Upon reviewing the call, it does verify that our agent recapped the chosen flights on two occasions during the phone conversation, and the dates were agreed to.  I do see that a second exchange was processed with a total add collect of $504.45 was charged. 
[redacted], The date of August 20th was only available at a higher rate.  The higher difference in fare would have been required to be paid, and this is not something Orbitz is able to refund.  Due to the confusion, we have refunded half of the $300.00 penalty fee charged.  Also, as a gesture of our sincerity, we have also processed a refund of the $30.00 Orbitz fee.
[redacted], we certainly apologize for any confusion that occurred, but we have verified that our agent properly recapped the flights chosen, and permission was granted to process the change. Please understand that Orbitz does not hold the funds for the penalty fee or the difference in fare, and we are unable to grant your refund request for a full refund of the exchange cost. Thank you again for the opportunity to address your concerns.
Sincerely,
[redacted]
Orbitz Customer Relations
Tell us why here...

July 12, 2016
"Arial","sans-serif";">Revdex.com
Complaint Department – Orbitz
Re: Orbitz Case #: O-[redacted]
Dear Revdex.com,
Thank you for taking the time to contact Orbitz regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Orbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding flight reservations. We understand the customer is requesting a full refund for their hotel reservations.
Our records indicate that on June 7, 2016, the customer booked hotel reservations – itinerary [redacted] – using the self-service tool on the Orbitz website. Hotel accommodations were at the [redacted] Inn Hotel Hamburg Airport, checking in June 7, 2016, for one night.
Upon receipt of the customer’s complaint, we advocated on the behalf of the customer with the hotel, who advised that they will need additional time to review the details of the customer’s stay prior to approving or declining compensation. Once Orbitz has received a response from the hotel regarding this matter we will provide the outcome to customer.
We hope that with the information provided, we have addressed all of the customer’s concerns and look forward to assisting them further with their future travel needs.
If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
[redacted]
Tier 3 Customer Service

Dear Ms. [redacted],

0in 0in 10pt;">The Revdex.com has shared your recent correspondence pertaining to the charges that was incurred when it was requested to utilize your ticket credit, and for the service received. On behalf of Orbitz, I apologize for your disappointing experience, and appreciate the opportunity to review your account and respond to your concerns.

Our records reflect on February 5, 2016, you self-book a flight reservation, using Orbitz.com.  Travel is on [redacted] Airlines, departing May 6, 2016, from Denver, Colorado to Watertown, New York; returning on May 9, 2016, from Watertown, New York to Denver, Colorado.  Itinerary number: [redacted].  It is my understanding you feel that you were overcharged three times for a total amount of $511.00 and is requesting a refund.
We can confirm on February 17, 2016, we were contacted, and it was requested to change the flight dates, and our agent advised of the change fees.  The change fees were agreed too and the exchange was processed.  On that same day, you contacted Orbitz advising that you needed to cancel the exchange request, due to an airline schedule change on the return flight.  Our agent contacted the airline and they advised the agent to cancel the flight.  In addition, they advised that the customer can submit a request for refund on the airline’s website.  The agent advised of the information provided from the airline.
It was then requested to cancel and rebook new flights.  The agent confirmed the new flight dates, which were agreed to.  Charges in the amount of $137.00 were agreed to.
From time to time and for a variety of reasons, airlines issue schedule changes.  We understand that these changes can be inconvenient, time consuming and not customer friendly.  However, Orbitz serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers. [redacted] Airlines was the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) on this itinerary. Orbitz has no control over when, or how often, airline initiated schedule changes occur. Orbitz cannot provide alternative flight options unless approved by the airline, and must adhere to the airline’s policies.
Only the airline can make changes to a customer’s flights.  These changes are not related to the type of ticket that was purchased or the company they were purchased from.  Airlines rarely tell travel agencies why they make a change.  Schedule changes are often due to routing adjustments, severe weather, staffing, or maintenance issues.
We can confirm on February 18, 2016, Mr. [redacted] contacted Orbitz advising that their wife’s credit card was overcharged three times for a total amount of $511.00, and his credit card was also charged $137.00.  The customer is requesting a refund of $511.00.  While our agent was researching the matter, the call was dropped.  Our agent was unable to contact you back.
Further research shows on February 19, 2016, the customer contacted us by email advising his wife’s credit card was overcharged three times for a total amount of $511.00, and his credit card was also charged $137.00.  The customer is requesting a refund of $511.00.
In reviewing the account, we do not show any extra charges were applied.  On March 3, 2016, we contacted [redacted] Airlines, they advised; there was an Airline Schedule Change on February 17, 2016; however the airline was able to exchange to the new dates, which reflects as follows:
Departing April 22, 2016, from Denver, Colorado to Watertown, New York, returning on April 25, 2016, from Watertown, New York to Denver, Colorado with [redacted] Airlines. 
We are unable to provide an updated itinerary as the changes were made by the airline directly.  You can contact the airline directly to confirm the updates, or once the dates are closer, you can go onto the airlines website to review your booking and to check-in online.
Orbitz strives to provide the highest level of customer service, and we are sorry that your recent experience did not live up to that expectation. We would like to resolve this matter; Orbitz is requesting a copy of the billing statement reflecting the extra charges. 
Ms. [redacted], you can submit the receipt directly via the Revdex.com complaint system.
We thank you for allowing us the opportunity to address the issues that were brought to our attention. 
Sincerely,
Charlotte Willis
Orbitz Customer Relations

Complaint: [redacted]
I am rejecting this response because it is unethical and wrong to expect us to pay for phone calls we were obligated to make to Orbitz to try to resolve a situation entirely caused by Orbitz, in which no one we call was able to assist and in fact we were placed on hold, transferred and told to call back M-F.  We followed an ethical protocol and it is the responsibility of the Orbitz,  who caused the issue, to reimburse the expense.  Orbitz does not have a toll free international number nor does it have an email customers may use to contact in case of emergency.  Canceling our return flight certainly put us in a precarious situation.   We had no other means to be in contact with Orbitz other than by phone.  
Sincerely,
[redacted]

August 23, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: [redacted]Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments...

and concerns which have been brought to our attention. Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Orbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] regarding a package. We understand from Ms. [redacted] complaint she is requesting a full refund of her package reservation.  Our records indicate on June 14, 2016 the customer self-booked a purchased a package reservation for two travelers. The customer purchased a five night hotel reservation at Saint John Hotel Villas & Spa, checking in on July 19, 2016, and checking out on July 24, 2016. The customers flights were operated by [redacted] departing from Barcelona, Spain to Mykonos, Greece on July 19, 2016 and returning on July 24, 2016.Orbitz serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. Based on the hotel cancelation policy Ms. [redacted] agreed upon when booking the reservation, “The room type and rate selected are non-refundable. Should you change or cancel this reservation for any reason, your payment will not be refunded.”We can confirm that Ms. [redacted] contacted customer service on June 14, 2016 in regards to canceling her package reservation. The agent that assisted the customer cancel the flights. Since the flights were successfully canceled within 24 hours of purchase, A refund totaling $1,108.60 was processed to the customers original form of payment. Our records reflect multiple calls being made by the customer in regards to requesting a refund for her hotel reservation. Due to the customers hotel reservation being non-refundable Orbitz made multiple calls to the hotel. Orbitz has been advised multiple times by the hotel that due to the non-refundable rate of the customers reservation they will not authorize a refund of Ms. [redacted] reservation.We are able to confirm that while the customer was reserving her package on Orbitz.com, on the trip summary page located on the right side under the title “Trip Information” the customer would have been advised that “This hotel reservation is non-refundable and cannot be changed or canceled.” Also, after Ms. [redacted] input her credit card details but prior to booking the reservation the customer would have had to scroll down past the title “Review and book your trip”.  Within the box displayed the “Flight Terms” and “Hotel Terms” listed separately for the customer. Due to this we are unable to authorize a refund for the customers hotel portion of her package.We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,[redacted]Tier 3 Customer Service

Dear Mr. [redacted],

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The Revdex.com has shared your recent correspondence pertaining to your refund request of your package under confirmation [redacted] due to the property overbooking their services. I appreciate the opportunity to review your account and respond to your concerns.

Upon reviewing your account, I do show that your booking was reserved via [redacted] Hotels main site.  They are a partner that utilizes our services for their booking needs.

Your concerns have been reviewed, and refunds have been processed due to the overbooking of your hotel reservation.  A refund has been processed in the amount of $3,416.36 to the [redacted] card ending in [redacted].  There was a second refund processed to the same credit card in the amount of $1,311.72.  The time it takes for a refund to process does differ by card.

Mr. [redacted], it has been advised that your refunds have been processed, and future travel vouchers have been offered due to the inconveniences this has caused.  Thank you again for the opportunity to address your concerns.

Sincerely,

[redacted]
Orbitz Customer Relations