Orbitz

May 18, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: O-[redacted]Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments...

and concerns which have been brought to our attention. Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Orbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a [redacted] for flight reservation. We understand from Mr. [redacted] complaint he is requesting a refund for a flight reservation. On May 18, 2016, we attempted to contact Mr. ** to acknowledge receipt of the Revdex.com complaint but were but were unable to reach the customer.Our records indicate on April 30, 2016 the customer self-booked a one-way flight reservation using Orbitz.com for two travelers. The flight reservation was operated by [redacted] Airlines, with flights from Baltimore, MD to  Chicago, IL departing on May 28, 2016.We are able to confirm that per Revdex.com case ID [redacted]. The customer was offered a $75 [redacted] to be used towards a future reservation. Due to this a $75 refund has been processed to the customers [redacted] Airlines flight reservation this refund was processed to the customers original form of payment. The time it takes the refund to post to the customer’s account depends on the time it takes the Mr. [redacted] credit card company to process refunds.We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,[redacted]Tier 3 Customer Service

Initial Business Response /* (1000, 5, 2015/06/12) */
Dear Mr[redacted]
The Revdex.com has shared your recent correspondence pertaining to the cancellation of your hotel booking due to the verification of your credit card information. I appreciate the opportunity to review...

your account and respond to your concerns.
Due to security purposes, we must receive all proper verification on a customers' credit card information. If there are any issues with this verification, the booking will be cancelled. When the cancellation was processed, the hotels cancellation policy was in place. We apologize that this was not immediately refunded, but please know, the refund in the amount of $352.88 has now been processed. Please allow 3 to 5 business days.
Mr.[redacted] we understand your frustration; however, for the security of all of our customers, these decisions do have to be made, and we would not be able to reimburse for any differences in rate. Thank you again for the opportunity to address your concerns.
Sincerely,
[redacted]
Orbitz Customer Relations
Initial Consumer Rebuttal /* (3000, 7, 2015/06/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Although Orbitz claimed in their response that they would process a refund of $352.88, only $196.65 was refunded. In addition, Orbitz claims that there was a verification issue with the credit card which resulted in cancelation of the reservation. However, Orbitz did not explain why they then proceeded to charge the same credit card after canceling the reservation. At no time did Orbitz attempt to contact the customer for notification of cancelation or to request additional information, nor did they provide any explanation of the "verification" information they claim to be missing. The bottom line is that this entire situation and explanation by Orbitz does not add up. This poor experience with Orbitz will be shared with as many people as possible so they can avoid the same frustration and unauthorized charges by Orbitz.
Final Business Response /* (4000, 13, 2015/07/15) */
Dear Mr.[redacted]
Thank you for your follow-up response, and we appreciate the opportunity to address your continued concerns.
Please know that we do show that a full refund for the charges made has been processed for refund back to the original credit card used.
Mr.[redacted] we apologize again for any inconvenience this has caused, and for your disappointment in our services.
Sincerely,
[redacted]
Orbitz Customer Relations
Final Consumer Response /* (4200, 15, 2015/07/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On 6/12/15, Orbitz stated the following in their response to the initial complaint. "We apologize that this was not immediately refunded, but please know, the refund in the amount of $352.88 has now been processed. Please allow 3 to 5 business days." A refund from Orbitz in the amount of 196.65 was processed on 6/12/15 to my credit card. No further refund has been processed. It is clear from multiple responses that Orbitz is not interested in resolving this complaint. It is pointless and a waste of time to continue to provide responses that do not address the full complaint or provide the refund that was stated by Orbitz. I recommend that this complaint be closed as unresolved. I also recommend that the full transcript of responses are published for others to view on the Revdex.com site.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear Ms. [redacted],
Roman","serif"; font-size: 11pt;">The Revdex.com has shared your recent correspondence pertaining to your refund request in the amount of $306.20 for Itinerary number [redacted]. On behalf of Orbitz, I apologize for your disappointing experience, and appreciate the opportunity to review your account and respond to your concerns.
Upon reviewing your account, our records indicate on February 1, 2016, you reserved a [redacted] Way flight reservation using the self-service tool on the Orbitz.com website. Travel was departing on [redacted] Airlines, departing April 9, 2016, from Atlanta, Georgia to Los Angeles, California. On April 10, 2016, the customer is traveling on [redacted] Airlines, departing from Los Angeles, California to Atlanta, Georgia, for [redacted] passenger.
Upon further research, we were able to confirm that you did contact Orbitz to cancel your flight reservations for a full refund. On February 4, 2016, a refund in the amount of $20.00 was refunded on the Orbitz Flight Protection.
On February 12, 2016, Orbitz processed a refund in the amount of $286.20 for the flight portion of the itinerary back the original form of payment. The time it takes for you to receive a refund depends on how quickly your credit card company processes refunds.
Ms. [redacted], thank you again for the opportunity to review your account and respond to your concerns.  We do appreciate your business, and hope that we have a future opportunity to serve you.
Sincerely,
[redacted]
Orbitz Customer Relations

Tell us why here...

Dear Ms. [redacted] The Revdex.com has shared with us your recent correspondence regarding your experience with Orbitz. It is my understanding you wish to make a change to your reservation to Frankfurt. I appreciate the opportunity to review your account and respond to you. As I have previously advised you via our email exchange, if you are to make a change to the reservation more than 14 days before the original departure you will be responsible for a $200 USD Condor Airlines fee per person, plus any difference in the airfare per person. If the change is made within 14 days of departure you will be responsible for a $400 USD Condor Airlines fee per person, plus any difference in the airfare per person. Ms. [redacted] as Orbitz is an online booking agency, we do have to abide by the rules placed on your ticket by Condor Airlines, the rules that were agreed to at the time the booking was made on the Orbitz website. Unfortunately, as Condor Airlines has advised those fees would be charged to make a change, Orbitz is not in a position to waive them. I understand this may not have been the answer you were looking for; however, we do appreciate your business and hope you will provide us with a future opportunity to serve you with your travel planning needs.Sincerely,Shalon [redacted]Orbitz Customer RelationsChicago, IL

I was on the phone for over an hour switched back an forth from agent to supervisor as an attempt to resolve ticketing issues. Very frustating, time consuming. I dont know who, how or why the ticket times or traveler names were changed. They are NOT willing to make any changes to resolve the situation. Can someone help with this situation? It should not be this difficult to make any travel arrangements!

Dear Mr. [redacted],

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The Revdex.com has shared your recent correspondence pertaining to the name entered during your booking process.  I appreciate the opportunity to review your account and respond to your concerns.

At Orbitz, we understand the importance of properly confirming our customers’ choices throughout the booking process. To ensure the accuracy of our website, we do keep logs of our customers booking process for further review. Upon reviewing our website logs of your booking process, the booking was initiated through the “Guest” path.  However, at the end of the booking process, you signed into your account directly.  When you are signed into your account, the system will read the information you have input.  If you are not the traveler, you will then be required to choose a name from the drop down from your listed travelers in your account if you are not the person traveling.  You have four persons listed in your “Travelers and Contacts”, and you would either need to choose a name from this list or add a new traveler.

Mr. [redacted], unfortunately a new name was not chosen once you were signed into your account, and we were not contacted within the courtesy cancellation period.  As airlines do not allow full name changes, the airline imposed fare rules would apply, and the $30 Orbitz fee has already been waived.   Nevertheless, as a gesture of our sincerity, Orbitz would like to offer you a $200 USD future travel voucher on your next prepaid Orbitz.com airline, hotel or vacation package booking or we will allow the voucher to be redeemed towards the exchange under Orbitz record locator [redacted].  Our voucher is meant to emphasize our commitment to you, and we remain hopeful you will continue using Orbitz for your travel planning needs.
                              
Here are the instructions for the future travel voucher:
                             
When you make your next booking on Orbitz.com, please forward a copy of the Orbitz Travel Document e-mail to us at [email protected].  Please reference case number 5730191 and my letter offering the $200 voucher in your request.  Orbitz will then issue a credit to the card used for the new booking.  This offer is valid until March 1, 2017.

Mr. [redacted], we appreciate your business, and we hope you will provide us with a future opportunity to serve you with your travel planning needs.



Sincerely,

[redacted]
Orbitz Customer Relations

Dear Ms. [redacted],
The Revdex.com has shared your recent correspondence pertaining to a refund request in the amount of $1000.00 for incidentals.  I appreciate the opportunity to review your account and respond to your concerns.
I found that tickets were booked on...

November 9, 2015 on Orbitz’s website. On January 11, Orbitz Customer Service was contacted, and changes were made to the booking, and new tickets were issued. On March 30, when you checked in for your flight, you were advised that your return flight was canceled. Furthermore, you pur[redacted]d new tickets for your return flight on [redacted] Airline, because your original flight was sold out. I apologize for any inconvenience this may have caused. Upon further review, we found that your return flight was canceled in error. At this time, we are unsure how this unfortunate situation occurred. We acknowledge that we canceled your return flight in error, and we sincerely apologize for not meeting the high standards we have set.
Ms. [redacted], we refunded the new tickets that were pur[redacted]d with [redacted] Airlines, in the amount of $1390.00.  Furthermore, you were issued a voucher in the amount of $250.00 that was surrendered on May 12, 2016 per your request.  However, this is all the compensation which we will offer. We appreciate your business, and we hope to have an opportunity to serve you in the future.
Sincerely,
[redacted]Orbitz Customer RelationsChicago, IL

Dear [redacted], The Revdex.com has shared your recent correspondence with Orbitz so that we may assist you further.
Roman,serif;">It is my understanding that you arrived at the airport, and [redacted] could not find your reservations, so you were denied boarding. I appreciate the opportunity to review and respond to your concerns. On behalf of Orbitz, I apologize for the disappointing experience and the inconvenience this caused you. Please know a response was sent to you on January 22, 2016, and I am sorry to hear that you did not receive it. I am resending it to you. After reviewing the reservations, I do show all flights were confirmed, and all tickets were properly issued on December 29, 2014. The original tickets ([redacted], [redacted], [redacted], and [redacted]) were issued via Orbitz.com. Therefore, [redacted] Airlines collected the full payment, in the amount of $ 1164.80 USD. However, [redacted] Airlines also processed an exchange on the ticket. This means any further change or refund request have to be addressed with the carrier directly. As Orbitz did not process the exchange transaction; we retain no access to the new ticket/exchanged ticket info. All control/authority and access becomes exclusive to the airline [redacted]. Please contact [redacted] through one of the following methods: 1. Log onto the airline's website at www.[redacted].com and navigate to “contact us” and forward your concerns via e-mail. 2. Phone your concerns to: 1-[redacted]. Airlines do require the customers to contact them directly regarding their service issues, especially if compensation is being requested. Please understand that as a travel agency, flight cancellations are out of the control of Orbitz, and only the airline can verify the reasoning for the cancellation. [redacted], we value you as a customer, and as a gesture of goodwill, Orbitz has issued you a $100 USD future travel voucher to use on your next Orbitz.com prepaid booking. Our voucher is meant to emphasize our commitment to you, and we remain hopeful you will continue using Orbitz for your travel planning needs. Here are the instructions for the future travel voucher: When you make your next booking on Orbitz.com, please forward a copy of the Orbitz Travel Document e-mail to us at [email protected]. Please reference case number [redacted] and my letter offering the $100 future travel voucher in your request. Orbitz will then issue a credit to the card used for the new booking. This offer is valid until January 22, 2017. [redacted], thank you for allowing me to review this with you. We appreciate your business, and we hope to have an opportunity to serve you in the future with your travel planning needs. Sincerely, [redacted] Orbitz Customer Relations Chicago, IL

Dear Ms. [redacted],
The Revdex.com has shared your
recent correspondence pertaining to your booking on Turkish Air in regard to
denied boarding due to travel documents. On behalf of Orbitz, I apologize for
any confusion, and appreciate the opportunity to review your account...

and
respond to your concerns.After researching your inquiry based on the
information that you gave us, I was unable to find a reservation for Ronna Rose
Loberiano [redacted] for travel on October 8 to Germany.  Can you please verify that you confirmed your
booking on Orbitz.com and provide an Orbitz confirmation number starting with
PBORB or the email address associated with the Orbitz account.  If you have more information, please send it
to me, and I would be happy to further research your inquiry. 
Ms. [redacted], if you have another email address
that could have possibly been used or the Orbitz confirmation, please let me
know, and I would be happy to further research your inquiry. 
Sincerely,
Luisa
BadalamentiOrbitz
Customer RelationsChicago,
IL

Initial Business Response /* (1000, 5, 2014/06/30) */
Hi Ms. [redacted]
Thank you for contacting Orbitz via the Revdex.com. We appreciate the opportunity to review and respond to your inquiry.
I understand you've had a disappointing travel experience as the reservation...

booked via Orbitz.com was not honored by the hotel. Your party had to secure other lodging, and while refund was provided, there was a difference in hotel cost. You're requesting refund of the difference or a credit for future use as resolution to your concern.
Ms. [redacted] on behalf of Orbitz, I sincerely apologize for this unfortunate incident. It is clear from your comments that the hotel's response, as well as Orbitz handling of the event, was less than expected. Regrettably however, I'm unable to locate the Orbitz booking in question with the info provide in your complaint (i.e. Name - [redacted] Email - [redacted]@gmail.com, Phone -XXX XXX-XXXX).
Please understand, Orbitz bookings are uniquely identified by the Orbitz Member email address (used at the time of booking), the Orbitz Member Account, and/or the Orbitz Confirmation # (which begins PBORB). In this case, your name, email, and phone number do not match an Orbitz Member Account or reservation. Without the above info we're unable to identify the reservation and review your concern.
If you would please review your records and provide the necessary info (Orbitz Member Email/Orbitz Confirmation #); I'll be able to investigate further. In addition, if you'll provide the receipt/folio for the alternative hotel stay in New Orleans, which correspond with the reservation period originally booked via Orbitz.com, we'll have an opportunity to consider your resolution request; as well as investigating the issue.
Ms. [redacted] thank you for sharing your concern. We look forward to receiving the necessary info so that this issue may be reviewed an resolved quickly.
Kind Regards,
[redacted]
Orbitz Customer Relations
Chicago, IL
Initial Consumer Rebuttal /* (3000, 7, 2014/07/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please see the attached PDF.
Final Business Response /* (4000, 18, 2014/08/08) */
Mrs. [redacted]
While we regret your continued dissatisfaction, we must respectfully disagree with your perception of events. We've provided full review of the event, contacting the hotel and reviewing our records of the initial transaction as well as our service handling of the later issue.
Please know the facts in this matter are clear. The reservation was confirmed and pre-paid to the hotel. When hotel error occurred, and Orbitz contacted, we provided full refund to the Orbitz Customer. The hotel offered to rectify their error and provide lodging - which was refused.
As the traveler requested "free stay", due to the prior refund having been processed. Regrettably this demand was refused. There was no "free accommodation" to be offered on behalf of Orbitz and the hotel did not agree to provide "free lodging"; even in light of their mistake. Unfortunately, I understand from your continued dissatisfaction that the hotel response, as well as Orbitz failure to provide complimentary stay are of continued concern.
Mrs. [redacted] while we truly apologize for this unfortunate event, Orbitz did provide appropriate support and offered assistance. However, we are not responsible for this supplier issue. Nor are we in a position to provide further compensation for this past event. We denied free stay during this event - advising that refund was processed.
Please understand, any future reservation can be booked at customer discretion of hotel property, as well as travel service provider. As all monies regarding the reservation have been refunded to our customer, no further credit is due. However, in light of the ongoing customer concern, Orbitz has provided Promotional Code for Orbitz.com Prepaid Hotel booking. The promotional code was offered as gesture of goodwill, not in lieu of any payment due or as a result of any error on the part of Orbitz.
We do hope our customer will accept our apology for any inconvenience and our promotional code.
Thank you for providing this further opportunity to fully consider your experience.
Sincerely,
[redacted]
Orbitz Customer Relations
Chicago, IL
Final Consumer Response /* (4200, 12, 2014/07/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
See attached PDF.

Initial Business Response /* (1000, 5, 2014/09/26) */
Dear Ms.[redacted]
The Revdex.com has shared your correspondence with Orbitz so that we may assist you further. It is my understanding that you feel you were not quoted the correct fare rules when cancelling your ticket. On...

behalf of Orbitz, I apologize for this frustrating experience and any inconvenience it has caused for you. I appreciate the opportunity to review this matter and assist you.
Unfortunately, the call recordings are too far past dated to retrieve to review. However, as a gesture of our goodwill, we would like to offer you a $650 travel voucher that you may use toward your next Orbitz.com prepaid booking. Our voucher is meant to emphasize our commitment to you, and we remain hopeful you will continue using Orbitz for your travel planning needs.

Here are the instructions for the future travel voucher:

When you make your next booking on Orbitz.com, please forward a copy of the Orbitz Travel Document e-mail to us at [redacted]@Orbitz.com. Please reference case number XXXXXXX and my letter offering the $650 voucher in your request. Orbitz will then issue a credit to the card used for the new booking. This offer is valid for one year from the date of this letter, until September 26, 2015.
Ms.[redacted] we value your business and hope to have a future opportunity to restore your confidence in our products and services.
Sincerely,
[redacted]
Orbitz Customer Relations
Chicago, IL

Dear [redacted],The RevDex.com has shared your recent correspondence with Orbitz so that we
may assist you further. It is my understanding that you are upset because you feel
you were given incorrect information about the fare rules on your ticket. I
appreciate the opportunity to...

review and respond to you. On behalf of Orbitz, I
apologize for the disappointing experience and the frustration this caused you.After reviewing
your reservation, I do show per the terms and conditions placed on this ticket
by [redacted] Airlines; this reservation is non-refundable. According to my research, the booking was made
privately, meaning there was no assistance from a telesales representative to
book the ticket over the phone. During the booking process
before you agreed to purchase your reservation, the following was presented to
you: By clicking "Agree and Book," you acknowledge that: You will be
charged '$131.97 USD' View Details. The
trip cost includes your selected products/services and any applicable fees. Some charges may appear
separately on your credit card statement. You agree to the airline's ticket
terms and conditions. Changes to this ticket, if permitted, will incur change
fees. You agree to the fare rules and restrictions applicable for this fare. Baggage fees are NOT charged
at booking. You have read and agree to the booking terms and conditions which
incorporate the privacy policy. If you had selected the links that are
underlined, you would have been informed of the fees to make a change, and it
states this ticket was non-refundable. When you agree and book, you
acknowledged you had read all of this information. Regrettably, Orbitz is not
in a position to issue you a refund for a non-refundable ticket, or waive the
change fees that the airlines charge.Also, I have checked the
contact history on your Orbitz account, and found that no agent has accessed
your account since the reservation was booked. If you called and did speak with
an agent, it seems they were giving you general information, as they did not
access your account. These tickets are
non-refundable, and [redacted] has a $99 change fee plus any fare difference that
may apply. This also means the penalty fees are more than the ticket value. You
were charged by, and the funds for the tickets went to [redacted] Airlines and
not Orbitz. This can be verified by checking your credit card statement. As a
travel agency; we do have to abide by the guidelines placed on the tickets by
the carrier.[redacted], thank you for allowing
me to review this with you, and I wish we could offer a more favorable response.
We appreciate your business, and we hope to have an opportunity to serve you in
the future with your travel needs.Sincerely,[redacted]Orbitz Customer RelationsChicago, IL

Complaint: [redacted]
I am rejecting this response because: Not acceptable to pay $400 in fees to issue plane tickets again.  I rather keep my complaint open so others can be warned.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Orbitz called me precisely one time from a blocked number while I was in a meeting at work and left no way to respond. 
There's ample evidence in my Orbitz account and in the history of this reservation that:
- I called five times from April 6 through the end of the month to modify the reservation as provided under Orbitz and [redacted] policies and
- Orbitz confirmed the change with me each time and 
- Orbitz charged me the change fee each time and
- Orbitz emailed me 24 hours later each time to say that [redacted] had cancelled the flights, while the real problem (which I determined by calling [redacted] on three occasions) was that Orbitz had failed to transfer the credit to [redacted] and [redacted] had cancelled my itinerary as a result. 
Orbitz has all the information it needs, and it has made almost no attempt to contact me, let alone to resolve this.
Sincerely,
[redacted]

Orbitz advertised a price for a multi-leg flight.then when you go to their site it is 3 times more expensive. The advertised price listed each leg of the flight and then said to click on the price that they said was for the specific legs of the trip.

This looks to me to be dishonest advertising.

What can be done have them honor an advertised price?

April 11, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: O-[redacted]Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments...

and concerns which have been brought to our attention. Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Orbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a package reservation. We understand from Ms. [redacted] complaint she is unhappy about a recently canceled package. On April 11, 2016, we contacted Ms. [redacted] to acknowledge receipt of the Revdex.com complaint.Our records indicate on March 18, 2016, the customer booked a package reservation with an Orbitz agent for one traveler using Orbitz website. The customer purchased a 3 night hotel reservation at [redacted] Hotel, checking in on April 11, 2016, and checking out on April 16, 2016. The customer’s round trip flights were operated by [redacted] Airlines, departing from Philadelphia, PA to Montego Bay on April 11, 2016, and returning on April 16, 2016. The customer also purchased an Orbitz Package Protection Plan.Orbitz serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. Based on the fare rules the customer agreed to at the time of booking, the tickets were non-refundable with a change penalty fee of $200 per passenger would be charged. In addition, the customer would be responsible for any difference in fare. Ms. [redacted] flight credit validity states, that travel must commence within one year from the original ticketing date of March 19, 2016.We have confirmed that on April 6, 2016 the customer contacted Orbitz and received assistance canceling her hotel and flight reservation. Due to the customers package being covered by an Orbitz Package Protection Plan the customer was refunded $325.70 for her hotel reservation. Per the terms and conditions of the customers Orbitz Package Protection Plan below. Ms. [redacted] also received airline credit for the canceled flight reservation. When the customer chooses to utilize this credit she will be reimbursed the $200 change fee charged by the [redacted] Airlines.• **For a published air ticket, credit may be issued per applicable airline policies less airline change fees, and Policyholder will absorb the change fees. The actual airfare could be higher at the time of rebooking; in that event the price differential would be your responsibility. You are allowed to change or cancel your trip for any reason one (1) time prior to the start of your trip.If the customer is seeking further compensation we suggest she reach out [redacted] Berkley Travel to submit a claim. [redacted] Berkley Travel is our administrator for assistance and can be reached by calling 1-[redacted].We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:
On July 6th when using the credit to book a new flight, I was told by Orbitz customer service rep that the rebooking fee was WAIVED and I ONLY needed to pay $91 to use the credit. I should not have to loose so much money due to incompetence on their reps.
On July 20th I was asked if I wanted to cancel my flight and my response was "no" because I now have a wedding booked and it is too late to purchase new tickets anyway. AT NO TIME WAS I OFFERED A REFUND. WHO SAYS NO THANK YOU, DO NOT GIVE ME MY MONEY BACK??????
I do not want a $100 voucher as I will never use Orbitz again. I only want my case documented correctly at this point.
[redacted]

Orbitz is terrible. Air China has changed my flight. they're expecting me wait 2 days at at Beijing. It's taking 5 days on the phone with Orbitz and they cant change my ticket or refund my money. What give. now im on the eve of my travel date. and they havent yet confirm my flight.
I will never do business with this company. I will never recommend them to anyone I know. I will spend the next 5 days online sharing my story to the world.

August 27, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: [redacted]Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments...

and concerns which have been brought to our attention. Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Orbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] regarding a flight reservation. We understand from the customers complaint she is requesting a refund of her flights.Our records indicate on July 29, 2016 the customer self-booked a flight reservation using Orbitz.com for one traveler. The flight reservation was operated by [redacted] Airlines, with flights from Phoenix, AZ to Denver, CO departing on August 23, 2016.Orbitz serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. As a result, we strongly recommend to our customers who choose to book their travel on their own to carefully review the details of the trip as well as the fare rules or cancellation policies. The customer booked one roundtrip ticket with [redacted] Airlines who was the merchant of record, and the companies that charged the customer’s credit card. We hope you understand we have to abide by their rules and regulations.We can confirm Mr. [redacted] first contacted us August 12, 2016 due to poor connection the customer called Orbitz back on August 13, 2016. The customer requested the Orbitz agent to change her [redacted] Airlines tickets. Based on the fare rules agreed to at the time of booking, [redacted] Airlines flights stated to take any action on the reservation, the customer had to contact them directly. As [redacted] Airlines tickets are non-cancellable and non-changeable we do not have access to the customers tickets. Due to this we advised the customer to contact [redacted] Airlines directly to make alterations to the tickets. As the tickets Ms. [redacted]y purchased are non-refundable, we are unable to provide a refund of the reservation.We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,[redacted]Tier 3 Customer Service