Orbitz

Complaint: [redacted] I am rejecting this response because: Orbitz called me precisely one time from a blocked number while I was in a meeting at work and left no way to respond There's ample evidence in my Orbitz account and in the history of this reservation that: - I called five times from April through the end of the month to modify the reservation as provided under Orbitz and [redacted] policies and - Orbitz confirmed the change with me each time and - Orbitz charged me the change fee each time and - Orbitz emailed me hours later each time to say that [redacted] had cancelled the flights, while the real problem (which I determined by calling [redacted] on three occasions) was that Orbitz had failed to transfer the credit to [redacted] and [redacted] had cancelled my itinerary as a result Orbitz has all the information it needs, and it has made almost no attempt to contact me, let alone to resolve this Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/02/10) */ Dear Ms [redacted] The Revdex.com has shared your recent correspondence pertaining to the refund amount on a ticketI appreciate the opportunity to review your account and respond to your concerns From your complaint, you booked a ticket on January 6, for travel on January 9, After arriving in Japan, you contacted Orbitz regarding the possibility of changing the return date; due to the fees and additional amounts associated with the date change, you inquired about a possible refundThe amount was verbally quoted to you; however, a different amount was actually calculatedYou believe that Orbitz should refund the amount quoted as you relied on this data in making the decision to refund rather a use as a creditFurthermore; your perception of Orbitz has become discontented due to the service you have received Ms [redacted] I do understand your concern in this regard, as airlines continue to add various charges in order to maintain costs; travel can be a hectic experience, and Orbitz does try to meet the expectations of our customers with current information made available on the website along with knowledgeable and comprehensible staff On your behalf, I have reviewed the monitored call which took place on January 14, The representative did advise a refund, minus a fee of $The quote was in the $350-range with a processing time of daysYou acknowledged and agreed along with the representative sending a cancellation email as requested According to my research, the refund group attempted to refund the remaining amount; however, the rule of the ticket would not allow a partial refund, only the international taxes being refundable In taking all things into consideration; the amount of the ticket was $The airline did impose a $fee to cancelThe remaining amount was $Orbitz has processed a refund in the amount of $on February 1, Due to the misquote by the representative, I will refund the remaining amount of $This will process today, February 10, to the card ending in Please allow 3-days for the credit to appear on your statementThe credit will appear from Orbitz, not [redacted] The total amount of the refund is $ We take our customers' comments very seriously, and I thank you for your honest feedback albeit the result was not what you were expecting Ms [redacted] we appreciate you bringing this to our attention, and we regret any misunderstanding this may have causedYour patronage is highly regarded, and we look forward to assisting you with your future travel planning needs Sincerely, [redacted] Orbitz Customer Relations Final Consumer Response / [redacted] (2000, 7, 2014/02/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) Finally they checked the recordings of the customer service they gave to me, and they refunded me the amount they originally told meTook the responsibility of what their employees (customer services reps) tell to the customers

May 30, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: O- [redacted] Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a hotel reservationWe understand from Ms [redacted] complaint she is requesting a refund of her hotel reservation.Our records indicate on March 10, the customer self-booked a package reservation for three travelers using Orbitz websiteThe customer purchased a three night hotel reservation at [redacted] Curacao Resort & Casino, checking in on May 7, 2016, and checking out on May 10, The customers round trip flights were operated by [redacted] Airways, departing from New York to Willemstad on May 7, 2016, and returning on May 10, 2016.Orbitz serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersBased on the hotel cancelation policy agreed upon when booking the reservation, “The room type and rate selected are non-refundableShould you change or cancel this reservation for any reason, your payment will not be refundedCancellations or changes made after cheare subject to a hotel fee equal to 100% of the total amount paid for the reservation.”We are able to confirm that after booking the reservation a confirmation email was sent to the customers email address on file on March 10, at 2:pmOn May 10, the confirmation email was opened at 2:pm.Via the customers complaint Ms [redacted] claims to have booked an all-inclusive hotel reservationAfter further reviewing Orbitz.com we can verify that unfortunately we do now offer an all-inclusive option for the [redacted] Curacao Resort & CasinoWe are unable to refund the customers hotel reservation for this package.We sincerely regret that we are unable to offer a more satisfactory response or resolution to Ms [redacted] concernAt Orbitz we try as much as possible to provide not only excellent customer service but we also try to exceed what is expected of usHowever we know that there are some instances when policies associated with the purchases made on our website cannot allow for a resolution that is more favorable to our customersWe are not trying to discharge ourselves from any responsibility; we only want to convey that we were able to provide Ms [redacted] with the necessary information related to her hotel purchase before our system asked her to complete the reservation online.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, [redacted] Tier Customer Service

Complaint: [redacted] I am rejecting this response because:I am not asking Orbitz to arrange transit visa for meYou are charging extra booking fees on top of flight costIt's your professional/ethical responsibility to tell me that I might need transit visaHad that notified I would have arranged itYou are not giving complete details while booking the ticketIn fact your customer care told me that had I called agent that time he would have told mewhy is this differenceYou should give disclaimer to the customers booking ticket online that on site we won't give you complete details please call Customer care.You can not hide behind that it's not responsibilityI am ready to take legal action, results doesn't matterLegally who is correct I am not sure, but morally/Professionally/Ethically it's your responsibility to provide full details Sincerely, [redacted] ***

Dear [redacted] Thank you for contacting OrbitzIt is my understanding that you did not have the proper entry documentation for your international travel and you were denied boarding for your flight You believe Orbitz should have provided you with this information On behalf of Orbitz, I would like to apologize for any frustration this has caused you After further review, I do show that you were provided with a full refund for each reservation minus a $penalty per person, a total of $Unfortunately, as the fare rules placed on your reservation by [redacted] Airlines do advise of a $penalty per person if the reservation is canceled for a refund, Orbitz is unable to process a refund for the penalty you were charged Nevertheless, we do value you as a customer, and as a gesture of sincerity for your disappointing experience we would like to offer you a future travel voucher for half of the total penalty, $300, to be used on your next Orbitz.com bookingOur voucher is meant to emphasize our commitment to you, and we remain hopeful you will continue using Orbitz for your travel planning needs Here are the instructions for the future travel voucher: When you make your next booking on Orbitz.com, please forward a copy of the Orbitz Travel Document e-mail to us at [redacted] Please reference case number [redacted] and my letter offering the $voucher in your request Orbitz will then issue a credit to the card used for the new booking This offer is valid for one year from the date of this letter, until August 8, [redacted] we appreciate your business and hope you will continue to use Orbitz in the future for your travel needs Sincerely, [redacted] Orbitz Customer Relations Chicago, IL

Dear Mr [redacted] , The Revdex.com has shared your recent correspondence pertaining to the airline imposed schedule changes that occurred to your flight, and your refund request I appreciate the opportunity to review your account and respond to your concerns At Orbitz, we certainly understand the frustration that an airline imposed schedule change can cause When a change occurs, we make every effort to accommodate our customers to their satisfaction Airline schedule changes are not in the control of Orbitz, and as a travel agency, we must abide by the airlines rules when re-accommodating a customer Upon reviewing Orbitz record locator [redacted] , I show that your original departure time on [redacted] was originally scheduled to depart at 12:59P with a connection via Cincinnati [redacted] Airlines did process a change in schedule to [redacted] departing at 12:32P with a connection via Detroit While I recognize your disappointment and regret any inconvenience this may have caused, the airlines reserve the right to change their schedules at any time, with or without noticeDuring the booking process, Orbitz presents and customers must agree to the airline fare rules and Ticket Terms and Conditions I have copied a portion of the terms below: Air transportation, whether it is domestic or international (including domestic portions of international journeys), is subject to the individual terms of the transporting air carriers, which are herein incorporated by reference and made part of the contract of carriage Times shown in timetables or elsewhere are not guaranteed and form no part of this contractCarrier may without notice substitute alternate carriers or aircraft, and may alter or omit stopping places shown on the ticket in case of necessitySchedules are subject to change without notice Mr [redacted] , please understand your schedule change was initiated by [redacted] Airlines, and they reserve the right to change their flight schedules at any time As the change that occurred to your departure time was only minutes, this would not fall under a change where a refund would be authorized Nevertheless, we have contacted [redacted] Airlines twice on your behalf, but the request was denied with each call We certainly understand your disappointment, but the change that occurred is considered minor and does not qualify for a refund Thank you again for the opportunity to address your concerns Sincerely, [redacted] Orbitz Customer Relations Tell us why here

Dear Han, size="3"> The Revdex.com has shared your recent correspondence pertaining to a reservation reserved via Kayak; however, you were advised that the booking failed, but you were still charged On behalf of Orbitz, I apologize for this disappointing experience, and appreciate the opportunity to review your account and respond to your concernsPlease know that your concerns have been reviewed with Kayak They have found there was an issue with your reservation properly updating with your ticketing information, and forwarding your email confirmation Due to the issues you encountered, a refund has been processed in the amount of $USD to the credit card used to reserve the booking Please allow to business days for the refund to processHan, we certainly apologize for any inconvenience this has caused We do appreciate your business, and hope that we have a future opportunity to serve youSincerely, Charlotte [redacted] Orbitz Customer Relations Tell us why here

August 20, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: [redacted] Dear Revdex.com,Thank you for forwarding the Revdex.com consumer rebuttal from [redacted] We regret to hear Ms [redacted] did not accept our response and/or resolution offered.As previously advised, Orbitz serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersWe utilize a live inventory system for our car reservationsThe inventory is updated regularly as purchases are made and prices changeThese updates are directly linked to the vendors availabilityReservations prices are not guaranteed unless booked and confirmed.As the customer advised she saw the lower price still advertised , Orbitz offers our Best Price Guarantee promotion as a benefit to our customersThe benefit is that we will match the price if a lower price is found onlineThere are many terms and conditions with the Best Price Guarantee policySome of the terms are as follows:• The lower price must be found and submitted within hours of purchase• The Best Price Guarantee claim must be submitted online• Not all travel items are eligible for the Best Price Guarantee• The lower price must be shown in a screen shot in United States currency• The items with the lower price must identical (i.esame hotel, room type, cheand check-out dates) The full terms and conditions of the Best Price Guarantee can be found at the link below.https://www.orbitz.com/p/info-other/guaranteesIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, [redacted] Tier Customer Service

Initial Business Response / [redacted] (1000, 5, 2014/04/01) */ Dear Mr[redacted] Thank you for contacting Orbitz regarding the ticket you canceled in May of It is my understanding you now want to use the ticket and are advising you were not informed of the fees you would have to pay to use this ticketOn behalf of Orbitz, I sincerely apologize for this disappointing experience After reviewing your reservation, and the history of this booking, our records confirm that when you contacted Orbitz on May 13, to cancel this booking, our agent advised you of the following fees: $- airline penalty fee $- Orbitz exchange fee Any fare difference The remarks also indicated you were advised that the ticket must be reissued and travel completed by April 9, All airline tickets are only valid for one year from the purchase dateThese are the fare rules American Airlines has placed on your ticket that were presented to you at the time of booking, and Orbitz must comply with the airline's rulesYou had to agree you had read and understood the fare rules to commence the bookingThe same rules would apply if you had made your booking directly with the airlines or another online booking agency Regrettably, Orbitz is not in a position to issue you a refund for a non-refundable ticket that we informed you correctly on the use of this ticket during the booking process, and when you canceled the ticket Mr[redacted] I wish my reply could be more favorableOrbitz values your patronage, and we hope to have a future opportunity to serve you with your travel planning needs Sincerely, [redacted] Orbitz Customer Relations Chicago, IL Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/04/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Just because somebody checked a list does not mean I understood what I was being toldSometimes the accents are so strong it's hard to understand what people are telling meI walked away from that May conversation thinking I had a credit that I had to use to BOOK a flight before April I never remember hearing or in fees! I guess I should record my conversations with Orbitz now so I can have documentationYou guys need to refund me my money! Final Business Response / [redacted] (4000, 9, 2014/04/10) */ Dear Mr[redacted] Thank you for your response Regrettably, Orbitz cannot issue a refund for your ticket as the supplier who charged you for your ticket was American Airlines, and they are the supplier who holds the monies for your ticketYour ticket expired on April 9, 2014, and there is no value left on the ticketOur records confirm that you were advised correctly regarding the use of your canceled ticket The value on your ticket would have been around $after you paid the fees to use your ticketAs a gesture of goodwill, Orbitz has issued you a $future travel voucher to use on your next Orbitz.com airline, hotel or vacation package bookingOur voucher is meant to emphasize our commitment to you, and we remain hopeful you will continue using Orbitz for your travel planning needs Here are the instructions for the future travel voucher: When you make your next booking on Orbitz.com, please forward a copy of the Orbitz Travel Document e-mail to us at [email protected] reference case number [redacted] and my letter offering the $voucher in your requestOrbitz will then issue a credit to the card used for the new bookingThis offer is valid for one year from the date of this letter, until April 10, Mr[redacted] Orbitz is not inclined to offer any further compensation regarding this inquiry Sincerely, [redacted] Orbitz Customer Relations Chicago, IL

Complaint: [redacted] I am rejecting this response because: When I booked the ticket I had a connectivity time of hoursAfter I paid my money my connectivity time happens to be hoursI pay for a product considering this optionI could have got better optionI am wasting a day in JFK You being a travel agent should give me options life Refunding Flying me via other ***line Compensate me If I purchase a $product in a store I get a chance to return it if I am not fully satisfiedSame is applicable when I purchase a $productThis is not the way things should be handled Sincerely, [redacted] ***

September 23, Revdex.com Complaint Department Re: [redacted] Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Orbitz, regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a refund for a recent flight booked through Orbitz We researched this matter further regarding an airline schedule change that was caused by the airlinesOur records show we were able to contact the airlines and they approved a full refund and cancellation for your flights in the amount of $1,on September 22, You should expect to receive your refunded within to billing cycles back to credit card ending ***We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, [redacted] Corporate Customer Service

Dear Karmandeep, The Revdex.com has shared with us your correspondence regarding your recent experience with OrbitzIt is my understanding you are upset the flight to New Delhi on December 20, was canceled and you had to pay extra money for a new flightI appreciate the opportunity to review your account and respond to youOn behalf of Orbitz, I would like to apologize for any frustration this has caused youAfter further review of the reservation we do show the reservation was canceled due to a schedule change that was initiated by Air CanadaPlease know we do apologize for your disappointment in the airline schedule change that affected your flightAs an online travel agency, we do everything we can to work as advocate for our customers and make sure that they are suitably re-accommodated whenever an airline schedule change disrupts their travel plans However, with that being said, we can only offer you what the airlines themselves offer in terms of re-accommodationFrom the documentation in your account, I can see that our agent contacted all the airlines involved; unfortunately, after speaking with both Air Canada and Air India numerous times our agent was advised that the only option would be to cancel and receive a full refund for the reservation as there were no other flights available that they could accommodate the passenger toNevertheless, we do value as a customer and as a gesture of sincerity for your disappointing experience, and as a gesture of sincerity we would like to offer you a $future travel voucher to be used on your next Orbitz.com bookingOur future travel voucher is meant to emphasize our commitment to you and we remain hopeful you will continue using Orbitz for your travel planning needs.Here are the instructions for the future travel voucher:When you make your next booking on Orbitz.com, please forward a copy of the Orbitz Travel Document e-mail to us at [email protected] Please reference case number and my letter offering the $future travel voucher in your request Orbitz will then issue a credit to the card used for the new booking This offer is valid for one year from the date of this letter, until November 3, Karmandeep, we wish our response could be more favorable We appreciate your business, and hope you will continue to use Orbitz in the future with your travel needsSincerely,Shalon ***Orbitz Customer RelationsChicago, IL

Complaint: [redacted] I am rejecting this response because: [redacted] Air improperly processed the refund, and while it is showing up as having been paid in their system, it was never paid I am one of many customers that this has happened to They have admitted this to me and are working to rectify the matter Orbitz needs to take a more active role in monitoring things like this I am rejecting Orbitz's response because they have not done anything to protect their customer here I have emailed and called dozens of times indicating that there was a problem with this refund, but Orbitz has not done anything to address it Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/10/12) */ Dear Mr [redacted] The Revdex.com has advised us of your complaint regarding a recent hotel reservation booked through our siteMy understanding is that after you booked the reservation, you saw a lower rate, when you contacted us, they declined to honor it, but instead offered you a full refund On behalf of Orbitz, I apologize for this inconvenienceI have reviewed this booking and the remarks that were documented by our contact centerIn order for us to process a Best Price Guarantee, it is necessary to fill out the claim formIt appears that this was not doneThat is why at that point, the agent offered to cancel and refund the booking Please be assured that we appreciate your businessAs a gesture of goodwill, I have deposited $in Orbucks into your Orbitz accountPlease be aware that for future, you would need to apply via the Best Price Guarantee online path Thank you for reaching out to us in this matter Sincerely, [redacted] Orbitz Customer Relations

June 5, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: O-119733Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from [redacted] ***r (Revdex.com case number [redacted] ) regarding a hotel reservationWe understand from Ms [redacted] complaint she requesting a refund for a recently booked flight reservation.Our records indicate on April 6, 2016, our agent assisted the Ms [redacted] with booking a flightThe customer called customer service and purchased a round trip flight for six travelersThe flight reservation was operated by Air Canada, with flights departing on July 1, from Newark to Calgary and returning from Vancouver to Newark July 10, 2016.We have confirmed that this matter was resolved on May 24, with a full refund of the customers reservation being processed by one of our corporate agents.We would like to apologize for the inconvenience Ms [redacted] experiencedIt is disheartening when our clients feel that we have not met the standards to which we hold our organization and employees, as we attempt to provide the most efficient, quality service available.We appreciate Ms [redacted] thoughtful comments, and we're sorry we disappointed herWe rely on customers like her to provide us with the information we need to continue improving our services.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, [redacted] Tier Customer Service

December 28, Revdex.com Complaint Department - Orbitz Re: Orbitz Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Orbitz regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Orbitz is responding to the consumer complaint from [redacted] (Revdex.com complaint # [redacted] ) regarding the best price guarantee refund request Our records show on November 14, 2016, Mr [redacted] self-booked an Orbitz.com hotel reservation via booking number [redacted] in the amount of $with a chedate of November 17, We understand from the customer’s complaint, he found a lower price and a best price guarantee application was submittedMr [redacted] also stated Orbitz is not complying with the best price guarantee rules and is requesting a refund of the price difference and the $Orbucks to be placed on his account Upon researching Mr [redacted] complaint we can confirm on November 14, a Best Price Guarantee was denied due to Orbitz’s representative inability to verify the lower price submitted by the customerAs per the Hotel Price Guarantee terms and conditions, lower price needs to be verified live by one of our representatives and lower price itinerary must much apples-to-apples, meaning hotel, room type, discounts and cancelation policy have to be identical Orbitz hotel price guarantee’s terms and condition on our website also state, in order for a refund of the difference for an approved claim to be paid, travel must be completed and if customer qualifies for the $Orbucks credit, it would be provided within to week after travel is completeAt the time the claim was submitted, Mr [redacted] travel was not completedBased on the information provided above, we are unable to honor Mr [redacted] best price guarantee refund request We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, [redacted] Corporate Customer Service

Initial Business Response / [redacted] (1000, 5, 2014/04/09) */ Dear Ms[redacted] The Revdex.com has shared your recent correspondence pertaining to pricing fluctuations regarding bookingsI appreciate the opportunity to review your account and respond to your concerns From your complaint, you booked an air and hotel as a package on April 3, for travel on June 29, During the booking process, the ticket costs rose due to price fluctuation; you believe that Orbitz should honor the original rate quoteUpon contacting customer service, believing this to be a seamless process, the matter became worseYou are asking for the price difference from the original quote, and the actual price paid to be refundedFurthermore; your perception of Orbitz has become discontented due to the service you have received Ms[redacted] I do understand your concern in this regard; travel can be a hectic experience, and Orbitz does try to meet the expectations of our customers with current prices along with terms and conditions associated with ticket bookings In referencing your concerns; all fares are determined directly by the airlines and can be updated at any timeAirfares and availability change throughout the day, based on demand for the flight and the airlines' right to change themOrbitz monitors these changes closely and makes every effort to keep our fare displays as current as possible Orbitz has confirmed your reservation history in our website logs, as well as the underlying airline reservation systemWe have confirmed that the package was booked correctly, with the amount of the package presented to you prior to accepting the costsFor your reference, I have attached screen-shots of your login session, including the time stamp, April 3, at 10:am CT to this the email Upon review of the login session; the initial search resulted in a package price at $4,423.36, which when attempted to book, did not materialize due to availabilityUpon the next search, the price changed to $4,The final page prior to purchase, you acknowledged the amount of the costs, along with terms and conditionsThe last sentence above the "Agree and book" states "This ticket is non-refundable." Although I sincerely apologize for any website problems that may have affected your booking experience, Orbitz cannot be held responsible for an increase in fares by the airline during these website issues Regrettably, Orbitz is not in a position to compensate for any additional expenses due to the situation presented Ms[redacted] I understand this may not have been the answer you were looking for; however, we hope this explanation clarifies the reason Orbitz will not refund the amount desired of $ Sincerely, [redacted] Orbitz Customer Relations

Orbitz is fine if you simply book a reservationBut if you need any changes you may be in for a real headacheThe customer service has very little power to provide true customer careI spent hours and minutes trying to add an additional night to a reservation and was never able to do it after phone callsI was given nothing but a hard time for my effortsHorrible experience that I don't even have the time or desire to explain hereI called and left two messages for someone from their corporate office to call me so I could give them feedback on why my experience was so bad but was never called backI am a Director of Quality at a hospital and I know customer service wellThis company does not have good customer service

Complaint: [redacted] I am rejecting this response because: I feel it does not make up for the stress, inconvenience and the hours of time I wasted fighting with reps in India to finally correct and resolve this serious issueIn fact I saved Orbitz considerable money and serious problems by discovering this egregious error before it became any worse or costlyI would agree to $credit / voucher applied to my Orbitz account with no restrictions on its use for future hotel or package booking Sincerely, [redacted]

February 4, 2017Revdex.comComplaint Department – OrbitzRe: Orbitz Case # [redacted] Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from Jacob [redacted] (Revdex.com case number [redacted] ) regarding a flight reservationWe understand from the customers complaint he is unhappy about the price increase experienced while attempting to book a reservationOrbitz serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersWe utilize a live inventory system for our flight reservationsThe inventory is updated regularly as purchases are made and prices changeThese updates are directly linked to the vendors availabilityWe regret if the customer felt the prices were not competitiveAirfare is only guaranteed once the purchase has been completed and the tickets have been issuedDue to this we are unable to alter any prices that have changed within the system due to the Airlines availability.Orbitz strives to provide the highest level of customer experience and for that reason; the Orbitz website has recently undergone several upgrades that may be causing errors to occurWe regret that this upgrade may have caused frustration while researching travel arrangements, and that the service Mr [redacted] has come to expect from Orbitz was less than satisfactoryAt this time Orbitz is unable to purchase tickets for Mr [redacted] .We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, [redacted] Tier Customer Service