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Orbitz Reviews (2427)

Dear [redacted] The Revdex.com has shared your recent correspondence pertaining Orbitz’s courtesy cancelation policy I appreciate the opportunity to review your account and respond to your concernsIt is my understanding that a reservation was booked on December 27, at 1153p CT On December 29, at 619P CT you contacted Orbitz Customer Service to cancel your booking At this time you were advised that you were outside the courtesy cancel window Please know that during the booking process, we display banners on each screen noting the courtesy cancellation policy, and you mentioned you had noticed the banners with the disclosure during the booking processOrbitz offers a courtesy cancellation feature for no additional charge, except for the initial service fees billed, within the first hours of your booking before 10p CST Please know that we do empathize with your concerns, but as a travel agency, we do not hold the funds for the tickets confirmed, and we are unable to offer compensation due to the changes you made to your booking because you were outside Orbitz’s courtesy cancellation window [redacted] while I understand your disappointment; our records show that the proper information was provided to you The courtesy cancellation banner appears throughout your booking process We wish our reply could be more favorable Please be assured that Orbitz values your business, and we hope to have a future opportunity to serve youSincerely, Luisa [redacted] Orbitz Customer Relations Chicago, IL

May 3, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: O- [redacted] Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a hotel reservationWe understand from Ms***’s complaint she requesting a refund for a recently booked hotel reservation and further compensationOn May 3, 2016, we contacted Ms [redacted] to acknowledge receipt of the Revdex.com complaint.Our records indicate on April 6, 2016, our agent assisted the Ms [redacted] with booking a hotelThe reservation was for a two night stay for two travelers at the [redacted] Inn Havelock, checking in on May 27, 2016, and checking out on May 29, 2016.We have confirmed that during the booking of the reservation, the agent quoted the customer the final price of $per night and a total price of $when including the customers Orbucks prior to ending the callWe have verified that the agent did not use any of the customers Orbucks and charged the customer the full amount of the reservation totaling $220.40.Due to our agents error as a one-time courtesy, Orbitz has agreed to reimburse Ms [redacted] the $difference of what the customer was quoted and what the customer was chargedThe time it takes the refund to post to the customer’s account depends on the time it takes the airline and the customer’s credit card company to process refundsWe would like to apologize for the inconvenience Ms [redacted] may have experienced, and for any lack of service he received while trying to resolve this issueDespite his recent experience, we do value his businessOrbitz issued a $Orbitz Travel Coupon to use on a future trip, due to the inconveniencesThis coupon is valid towards the future purchase of an E-Special Rate hotel reservation, either as a stand-alone hotel or in a vacation packageThe coupon will appear in the booking path for the next qualified reservation, and it is valid until one year from the date of this letter.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, [redacted] Tier Customer Service

Initial Business Response / [redacted] (1000, 5, 2015/08/24) */ Hi Ms[redacted] Thank you for contacting Orbitz via the Revdex.comIt is my understanding that your reservation included [redacted] and [redacted] Airlines; and courtesy cancellation was offeredYou contacted [redacted] Airlines directly and their reservation was cancelledHowever, the [redacted] Airlines reservation was not cancelled by the Orbitz representative as expected; and now courtesy cancellation is not possibleTherefore, you're requesting airfare refund from Orbitz Ms[redacted] in order to investigate this event fully, we do need the specific Orbitz Confirmation# for the reservationWith this unique identifier, we'll be able to review the electronic records; as well as any calls; so that we can address your concern Please know, once we receive the necessary information, our investigations are usually completed within business daysPlease be assured, Orbitz goal is to review and resolve these matters quickly; and we look forward to receiving your information Sincerely, [redacted] Orbitz Customer Relations Chicago, IL Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I receive an email recently in regards to them canceling the trips after I received the run around almost weeks from an agent not properly noting my accountI called in today August 25th and asked a supervisor if they would be able to provide me with some type of compensation towards a future flightI informed them I was assured that the investigation would take 24-hours and I did not I called back within the time frame and they still had not resolved the situation I took my contact information and I never received any call back from themI received an email dated to Sunday that I opened today stating they attempted contact via phone after I had contact Revdex.com with my complaintI assured the supervisor by them having horrible customer service I would no longer continue business with them after this situation that wouldn't occurred had they hired properly trained agents Final Business Response / [redacted] (4000, 9, 2015/08/30) */ Ms[redacted] I do appreciate your frustration and I'm happy to investigate this matterAs you've mentioned, there are multiple reservations; and Orbitz would hope to be specific in addressing your concernIf you'd provide the information requested, the Orbitz Confirmation beginning PBORB.., I am able to move forward on your behalf with the efficiency expected; and within the time frame I've previously diligently advised I do agree that time is important; and would sincerely hope to focus on the proper reservation, and representatives; if at all possiblePlease do provide the information so that I may help Thank you, [redacted] Orbitz Customer Relations Chicago, IL

November 15, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: [redacted] Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from Perrye [redacted] (Revdex.com case number [redacted] regarding a flight reservationWe understand from Mr [redacted] complaint he is requesting credit for a future flight.Upon further research, we are unable to locate an Orbitz.com itinerary related to Mr [redacted] complaintWe respectfully request that Mr [redacted] provide us with an email address used to book the reservation and the itinerary numberFurthermore we understand that customer was advised of the credit via emailTo further verify the credit we ask Mr [redacted] attached a screenshot of the email when respondingThe requested information will enable us to appropriately address Mr [redacted] concerns.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, [redacted] Tier Customer Service

Dear Ms***, The Revdex.com has shared your recent correspondence pertaining to your booking on Turkish Air in regard to denied boarding due to travel documentsOn behalf of Orbitz, I apologize for any confusion, and appreciate the opportunity to review your account and respond to your concerns.After researching your inquiry based on the information that you gave us, I was unable to find a reservation for Ronna Rose Loberiano [redacted] for travel on October to Germany Can you please verify that you confirmed your booking on Orbitz.com and provide an Orbitz confirmation number starting with PBORB or the email address associated with the Orbitz account If you have more information, please send it to me, and I would be happy to further research your inquiry Ms***, if you have another email address that could have possibly been used or the Orbitz confirmation, please let me know, and I would be happy to further research your inquiry Sincerely, Luisa BadalamentiOrbitz Customer RelationsChicago, IL

Revdex.com Complaint Department – Orbitz Re: Orbitz Case #: S- [redacted] Dear Better Business Bureau, Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Orbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a hotel reservationWe understand from Ms [redacted] complaint she is unhappy about the hotel reservation purchasedOur records indicate on January 30, the customer booked a hotel reservation for a two night stay at the [redacted] on the Pier [redacted] checking in on March 31, and checking out on April 2, The customer used Orbucks to pay for the reservationOn January 31, 2016, we can confirm the customer utilized the self-service tool to cancel her hotel reservationDue to the reservations cancelation policy the customer was fully refunded for the canceled hotel reservationWe have verified that on January 31, Ms***’s Orbucks were returned to her Orbitz account If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, [redacted] Tier Customer Service Tell us why here

Dear Ms [redacted] , The Revdex.com has shared with us your correspondence regarding your recent experience with OrbitzIt is my understanding that you attempted to book a flight on website, which was not confirmed, but you still appear to have charges on your credit cardI appreciate the opportunity to review your account and respond to you On behalf of Orbitz, I apologize for any frustration this has caused you Upon further research, we are unable to locate an Orbitz account related to your complaintWe respectfully request that you provide us with an email address used to book the reservation and the itinerary numberAdditionally, we request you send a copy of your credit card statement reflecting the charges in questionYou can mark out any information that is not pertinent to this issue and this information can be attached to this case for review I look forward to hearing back from you Sincerely, [redacted] Orbitz Customer Relations Chicago, IL

Dear Mr [redacted] The Revdex.com has shared with us your correspondence regarding your recent Orbitz experienceIt is my understanding you had to cancel your vacation package to Rio De Janeiro due to your military orders changed and your leave was deniedYou are requesting a refund for the entire reservationI appreciate the opportunity to review your account and respond to youOn behalf of Orbitz, I would like to thank you for your serviceAs Orbitz is an online travel agency we do have to abide by the rules placed on a reservation by the airlines and other suppliers, i.ehotel properties and car rental agenciesPlease understand while we do everything possible to assist customers that have to cancel or change their reservations due to a change in military orders, if the airline and other suppliers advise us that a reservation cannot be refunded, Orbitz is not in a position to process a refundMr [redacted] I have contacted TAM Airlines and advised them of why you had to cancel and that you had documentation you could provide advising of the change in orders; however, they advised as the reservation was non-refundable no refund would be authorized for any reasonFurthermore, the Novotel Rio de Janeiro Santos Dumont also advised that they would not allow a refund for your stayUnfortunately, as the airline and the hotel will not allow a refund for the reservation, Orbitz is unable to provide you with a refundWe wish our response could be more favorableWe do appreciate your business and hope you will continue to use Orbitz in the future for your travel needsSincerely, Shalon [redacted] Orbitz Customer Relations Chicago, IL

I had the departure time of one of my trip legs change to a significantly different time (was 5:PM, changed to 12:PM)As I had afternoon meetings the alternate time was unacceptable The first Orbitz representative that called me to attempt to address the issue was impossible to hear (spoke very quietly, English as a second language)After minutes, I asked her to call me on my land line rather than my cell phone (in hopes that I could hear her better)No return call was received I called them and after minutes on and off hold, they suggested I call back later to have the issue addressed I called the next daySo far I have been on and off of holdAt this point I have been told that they will rebook me on an alternate flight with an acceptable departure time but no luck in it actually happening yetTime to try another serviceWould not recommend

Initial Business Response / [redacted] (1000, 5, 2014/07/16) */ Dear [redacted] The Revdex.com has shared with us your correspondence regarding your recent experience with OrbitzI understand you are upset with your recent travel to MexicoI appreciate the opportunity to review your account, and respond to you Please know, I was unable to find the reservation using your email addressCan you please provide me with the Orbitz Record Locator of the reservation, so I can review? I look forward to hearing back from you Sincerely, [redacted] Orbitz Customer Relations Chicago, IL Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/07/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hello, I do not accept because they can't find my acount on orbitz , please try this email for orbitz [redacted] Or this one.: [redacted] I can send you a video that we took on second day , of a room where we stayed And you will see and hear that sound of water , it was impossible to sleep or rest in that room , plus all other probllems that we had on our vacation Final Business Response / [redacted] (4000, 20, 2014/08/25) */ Final Consumer Response / [redacted] (4200, 11, 2014/08/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is already one week pass and no body contact us

I booked a roundtrip flight for two passengersDeparture was on frontier airlines on 2/and return was on spirit airlines on 2/After booking, I did not receive a confirmation #, an email, nothingI spent hours on the phone researching with the orbitz agents which I'm sorry but I could hardly understand themSome of them told me they saw my flights, some of them told me they could only find my friday flightI was furious that they had no idea what was going onAfter being transferred over and over and told that it is out of their hands once you book and now in the airlines hands, I called frontier and spiritSure enough frontier did not have a flight reservation, but spirit didHow ridiculous is it to book for round trip and end up with a one way ticket home that you can't even use? Orbitz did absolutely NOTHING to help me resolve the issueI will NEVER use orbitz againI will take my business elsewhere! I will make sure the word spreads about my negative experienceI just have never heard of booking a trip with a company and them not even having confirmations or any idea what you bookedRidiculous!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for understanding and providing me the credit Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Orbitz reply that I can change my ticket for a later date keeping in mind that prices may be higherWhen I spoke to both orbitzs they said that I could do nothing except cancel the ticketI was not able to change my flight at all given that opportunity I would have accepted credit for any upcoming travel Sincerely, [redacted]

Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: O- [redacted] Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding her rewards activityWe understand from Ms [redacted] complaint she is requesting additional Orbucks to be added to her accountOn May 16, 2016, we contacted Mr [redacted] to acknowledge receipt of the Revdex.com complaint but were but were unable to reach the consumer.Our records reflect on April 25, the customer self-booked a multi-destination flight reservation on Orbitz.comThe flight reservation is operated by SAS, with flights departing from Newark, NJ to Stockholm, TX on August 20, 2016, then departing from Stockholm to Tallinn on August 23, finally returning from Tallinn to Newark, NJ returning on August 28, 2016.After reviewing the customer’s account we are able to verify that when the reservations was completed with our self-service tools online the customer was awarded OrbucksWe understand that the customer was unable to utilize his Orbitz credit card to book the reservationPer the credit cards terms and conditions of the credit card, ORBITZ REWARDS [redacted] Card statement credit will be awarded when a certain amount is spent in purchases generally this needs to occur within the first days of the account openingThis offer is not guaranteed if you do not meet our criteriaFor further information please contact [redacted] Bank at 1- [redacted] Due to the customer not using the ORBITZ REWARDS [redacted] Card to book this reservation we are unable issue any additional Orbucks to the customer’s accountWe would like to apologize for the inconvenience Ms [redacted] may have experienced, and for any lack of service he received while trying to resolve this issueDespite his recent experience, we do value his businessOrbitz has placed a $coupon Orbitz Travel Coupon for use on a future trip in his permanent Orbitz accountThis coupon is valid towards the future purchase of an E-Special Rate hotel reservation, either as a stand-alone hotel or in a vacation package The coupon will appear in the booking path for the next qualified reservation, and it is valid until one year from the date of this letter.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, [redacted] Tier Customer Service

June 13, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: O- [redacted] Dear Revdex.com,Thank you for forwarding the Revdex.com consumer rebuttal from [redacted] We regret to hear Ms [redacted] did not accept our response and/or resolution offered.After further research we are able to verify that as of May 24, an agent in our corporate office was able to purchase new tickets for Ms [redacted] with the correct names on each ticketTo further verify the status of the customers tickets Orbitz contacted [redacted] and was advised that two tickets were successfully issued for both passengers please use the information below for your records[redacted] ticket number: [redacted] ticket number: [redacted] Orbitz’s Record Locator: [redacted] Record Locator: [redacted] We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, [redacted] Tier Customer Service

July 21, 2016Revdex.comComplaint Department – Orbitz Re: Orbitz Case #: [redacted] Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from Brian [redacted] (Revdex.com case number [redacted] ) regarding a flight reservationWe understand from the customers complaint she is requesting a refund of the residual flight credit.Our records indicate on May 9, the customer self-booked two one-way flight reservation using Orbitz.com for two travelersThe departing flights were operated by [redacted] Airways, with flights from New York, NY to StMaarten departing on May 26, The return flights were operated by [redacted] Airways, with flights from StMaarten to New York, NY returning on May 30, 2016.As per the terms of use within the supplier rules and restrictions:• Orbitz may offer you the opportunity to book a reservation for a combination of two one—way tickets instead of a roundtrip ticketCombined one-way tickets may provide a greater choice of flights, are often cheaper and can be combined on the same airline or on different airlinesUnlike roundtrip tickets, each one-way ticket is subject to its own rules, restrictions, and feesIf one of these flights is affected by an airline change (e.gcancellation or rescheduling) that causes you to make changes to the other flight, you will be responsible for any fees incurred for making changes to the unaffected flight.As of May 24, the customer called customer service to cancel his flightsPer our records the customer called on June 13, to change her departure [redacted] ticket and her return [redacted] ticketOrbitz serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersBased on the documentation our agent called [redacted] and was provided a waiver code to change the customers flights without sustaining change feesBased on the fare rules agreed upon by Mr [redacted] at the time of purchase the ticket is non-refundable.As an effort to advocate on the customers behalf we contacted [redacted] They advised us that they have taken over the customers one-way departure ticketsThe customer now holds a total of $($per ticket) worth of credit within his [redacted] “TrueBlue” accountThis credit may be redeemed online or through [redacted] s customer serviceIn regards to the customers one-way return tickets we are able to verify that on June 13, the passengers new tickets were cheaper than their original ticketsDue to this there was a residual credit (MCO) of $per ticketAfter further research we are able to confirm that the customer does have an active MCO under numbers [redacted] When the customer is ready to utilize this credit, we suggest that the customer contact our customer service department and provide case number [redacted] We would like to apologize for the inconvenience Mr [redacted] may have experienced, and for any lack of service he received while trying to resolve this issueDespite his recent experience, we do value his businessOrbitz provided the customer with two $Orbitz Travel Coupons for use on a future tripThese coupons are valid towards the future purchases of an E-Special Rate hotel reservations, either as a stand-alone hotels or in a vacation packagesThese coupons will appear in the booking path for the next qualified reservation, and it is valid until one year from the date of this letter.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, [redacted] Tier Customer Service

August 22, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case # [redacted] Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] regarding a flight reservationWe understand from Ms [redacted] complaint she is requesting a refund due to locating a lower price within hours of booking her reservation.Our records reflect on August 5, the customer self-booked round trip flight for four passengers on Orbitz.comThe customers flights were operated by [redacted] Airlines, departing from Buffalo, NY to San Jose on April 9, and returning on April 17, This flight reservation totaled $2,279.80.Upon further research, we respectfully request that the customer provide us with screenshots of the correspondence between her and our Best Price Guarantee claim teamThe requested information will enable us to appropriately address Ms [redacted] concerns.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, [redacted] Tier Customer Service

Initial Business Response / [redacted] (1000, 5, 2014/06/10) */ Dear [redacted] The Revdex.com has shared with us your correspondence regarding your recent experience with OrbitzI understand you are upset as you state no notification was given to you regarding the change of time on your flight from Barcelona to AthensI appreciate the opportunity to review your account, and respond to you On behalf of Orbitz, I would like to apologize for any frustration this has caused While we're reviewing this matter further, it would be helpful if you could please provide the receipts for the new tickets you purchased at the airportYou can scan them and attach them to your reply to this email, or fax them to my attention at X-XXX-XXX-XXXX I look forward to hearing back from you Sincerely, [redacted] Orbitz Customer Relations Chicago, IL Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/06/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response from the business is a [redacted] in the right direction but still pending resolutionI am attaching copies of tickets, receipts and boarding passes [redacted] the new tickets I had to purchaseThe amount Iberia charged me for the BCN to LHR portion of the trip was Euros, or US$as it appeared on my credit card statementSince I was able to use 20,American Airlines miles for the LHR to ATH portion of this trip, my out of pocket cost for that was only $for taxes and feesPlease note the original ticket cost (BCN - LHR, LHR - ATH) quoted to me by Iberia was 1,Euros, therefore using my [redacted] miles did significantly reduce the total out of pocket expense Final Business Response / [redacted] (4000, 9, 2014/06/13) */ Dear [redacted] Thank you for your response Please know, I have checked your reservation history and do see an airline schedule change in your itinerary historyWe acknowledge that we failed to contact you regarding this change, and I sincerely apologize for not meeting the high level of standards that you have come to expect from Orbitz We value our customers and for that reason, we have taken two steps First, we are currently addressing how this situation occurredAlthough the schedule change is viewable in your itinerary history, your reservation did not fall into the proper queue for attentionAt this time, we are unsure how this unfortunate situation occurredWe are currently researching with the airline carrier and our technology partners to determine the cause of this problemWe acknowledge a mistake was made and we regret failing to meet your expectations Secondly, we have processed a refund for the amount you paid for the new tickets you purchased at the airport, $USD and $USD, for a total of $USDThe refund will appear back to your American Express Card ending in [redacted] within to business days [redacted] , we appreciate your business, and hope you will continue to use Orbitz in the future for your travel needs Sincerely, [redacted] Orbitz Customer Relations Chicago, IL Final Consumer Response / [redacted] (2000, 11, 2014/06/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have received the refund of $USD as indicated on your last letter and consider this matter fully resolvedThank you for handling this matter in a timely and satisfactory mannerI am looking forward to continue using Orbitz for my travel arrangements in the near future Sincerely, [redacted]

November 4, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case # [redacted] Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a hotel reservationWe understand from the customers complaint they are unhappy about a submitted best price guarantee claim.Our records indicate on October 29, the customer self-booked a hotel reservation for two travelers using Orbitz.comThe customer purchased a one night hotel reservation at [redacted] Johnson Express Inn - [redacted] checking in on November 24, and checking out on November 25, 2016.Starting on October 29, the customer submitted multiple BPG claimsAfter reviewing the claims we understand that all claims were denied due to the lower rate not be available at the time of validationWe apologize for any inconvenience this lapse in time may have causedWe would also like to apologize for the customer service issues experienced in trying to obtain a price match of the reservationWe would like the customer to know that every reservation is important to us and our main goal is to provide a smooth and pleasant experience to our members.After further review of the lowest price match submitted by the customer on October 29, we are able to validate the customers claimAs of November 4, Orbitz has submitted a refund of $Orbucks was also added to the customer’s account.If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, [redacted] Tier Customer Service

Complaint: [redacted] I am rejecting this response because: In regards to Orbitz's letter, "Our customer contacted us after the outbound flight was completed to inquire on changing the return flightOn the first contact pricing was provided that was not preferred" The pricing which I was given was a new ticketThey wanted me to purchase a new ticket at a price higher than current market valueI had already done my research"On the second contact the preferred flights were no longer available." No, this is not true, the price quoted here was acceptable, but when I went to change the ticket, Orbitz changed saying that my ticket was of no value and I would have to purchase a new ticket."On a third contact our customer requested to be escalated to a manager without providing any details." I did provide a reason for being transferredI wanted to speak with someone who understood and spoke EnglishOrbitz and routed me to India several times and I had agents who could not communicate sufficiently in the English languagesI was transferred in the calls only within IndiaUpon requesting a Spanish speaker, I was able to better communicate, because she was more fluent in EnglishFrom there I was transferred once again to India whereupon I requested to be transferred to a US English speakerI had been frustrated enough by not being able to adequately communicate to request manager in the home officeThe agent there gave me the option to be transferred back to IndiaI declined to be transferred back to the people who could not satisfactorily communicate, with whom I held not confidence of their ability to neither understand nor resolve my issueI chose instead to contact Revdex.com"After receiving the complaint from the Revdex.com, we attempted to contact [redacted] *** and see if we can assist with changes," They have two means to communicate with me one via phone and the other via e-mailI received no calls nor e-mails from OrbitzI have no attempts from them on my call log and no e-mail in my boxOrbitz did not resolve my issueTheir customer service lacked knowledge and the ability to communicateI will not be using this company in the futureI will actively share my experience with my friends and acquaintances Sincerely, [redacted] ***

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