Orbitz

Dear [redacted] , The Revdex.com has shared with us your correspondence regarding your recent experience with OrbitzIt is my understanding you were unable to take your return flight from Port of Spain to New York and you are requesting a credit for the flight to use in the futureI appreciate the opportunity to review your account and respond to you On behalf of Orbitz, I apologize for any frustration this has caused you After further review of the reservation we do show per the fare rules placed on your reservation by [redacted] Airlines, which you agreed to at the time of booking, changes are not permitted to the reservation, meaning once the itinerary is booked no changes to date or time can be made and the reservation cannot be canceled for a future use creditUnfortunately, as you did not take the return flight and no changes are allowed to the reservation the value of the return flight has been lost [redacted] , as a travel agency, Orbitz is required to apply the applicable airline fare rules when performing a ticket exchange or cancellationAs the fare rules state no changes are allowed Orbitz is not in a position to offer a refund or credit for the return flight Nevertheless, we do value you as a customer; therefore, we would like to offer you a $future travel [redacted] to be used on your next Orbitz.com bookingOur [redacted] is meant to emphasize our commitment to you, and we remain hopeful you will continue using Orbitz for your travel planning needs Here are the instructions for the future travel [redacted] : When you make your next booking on Orbitz.com, please forward a copy of the Orbitz Travel Document e-mail to us at [redacted] @customercare.orbitz.com Please reference case number [redacted] and my letter offering the $ [redacted] in your request Orbitz will then issue a credit to the card used for the new booking This offer is valid for one year from the date of this letter, until April 13, [redacted] , we wish our response could be more favorableWe appreciate your business and hope you will continue to use Orbitz in the future for your travel needs Sincerely, [redacted] Orbitz Customer Relations Chicago, IL

Initial Business Response / [redacted] (1000, 5, 2015/07/17) */ Dear [redacted] , The Revdex.com has shared your recent correspondence pertaining to your refund request of the airline tickets reserved under Orbitz record locatorI appreciate the opportunity to review your account and respond to your concerns Upon reviewing your account, I do show that you initially contacted us requesting to cancel the hotel reservation of your package due to the issues that are occurring in GreeceWe contacted the property on your behalf, and they would not authorize a refundI show that you later contacted us on July 7, requesting a refund of the airline reservations of the packageWe contacted Delta Airlines on your behalf, and the initial agent advised they would allow a refund of the tickets minus a $penalty feeThey were technically not offering refunds for travel to Greece; however, this agent was allowing this to be doneThis offer by the Delta agent was not accepted at that time [redacted] , when you contacted us back on July 10, 2015, Delta was no longer offering this refund, and advised that they would only allow the reservation to be canceled for future use and the penalty fees be waivedNevertheless, I have contacted Delta on your behalf, and as a gesture of goodwill, they have stated they would allow us to go ahead and cancel the tickets for refund, but the $penalty fee must be chargedPlease understand that this was an exception made by Delta [redacted] , please know that I have canceled all three Delta/KLM Airline tickets under Orbitz locator PBORBXXXXXXXXXXThe refund has been processed back to the original credit card charged in the amount of $minus all feesPlease allow to business days for the refund to processYour hotel booking is still showing confirmed, and is nonrefundableThank you again for the opportunity to address your concerns Sincerely, Charlotte [redacted] Orbitz Customer Relations

Dear ***, The Revdex.com has shared your recent correspondence pertaining to a reservation you tried to book on our websiteAlso, when you contacted our service department for assistance; they were not helpfulI appreciate the opportunity to review and respond to your concernsOn behalf of Orbitz, I apologize for the disappointing experience and the frustration this caused youI’m very sorry for the difficulties you encountered on our website, and the lack of professional of behalf of our staff while trying to confirm a reservationOrbitz strives to provide the best possible customer service, and I regret that in this case, we fell short of our goalPlease know we make every effort to keep our website updated, but occasional technical issues are inevitable in the e-commerce industryOrbitz strives to quickly correct any website problems we may haveI apologize again for the website problems that affected your booking experience***, I do see you are a loyalty Orbitz memberIn the appreciation for your continued business and support, I have placed $loyalty points in your accountOur Loyalty program is meant to emphasize our commitment to you, and we remain hopeful you will continue using Orbitz for your travel planning needsThese are available for you to use immediately toward a prepaid qualify hotel booking, and they will expire on December 31, ***, we thank you for bringing this matter to our attentionYour business is truly valued, and we hope you will provide us with a future opportunity to serve you with your travel planning needsSincerely, [redacted] Orbitz Customer Relations Chicago, IL

Initial Business Response / [redacted] (1000, 5, 2014/06/05) */ Dear Ms[redacted] The Revdex.com has shared your recent correspondence pertaining to the possible refund of a ticket due to a missed flightI appreciate the opportunity to review your account and respond to your concerns From your complaint, you booked a ticket on February 5, for travel on May 23, This was with Air France from London to ParisDue to connection delays, the flight was missed; the airline Air France would not assist you to re-book the flights, resulting in additional costsYou attempted to contact Orbitz, without successYou believe that Orbitz should refund the ticket as this was booked via the websiteFurthermore; your perception of Orbitz has become discontented due to the service you have received Ms[redacted] I do understand your concern in this regard; travel can be a hectic experience, and Orbitz does try to meet the expectations of our customers with terms and conditions associated with ticket bookings According to my research, the ticket was booked privately, meaning there was no assistance from a telesales representative to book the ticket over the phoneThe ticket was generated correctly, and the confirmation emails were sentThe airline, [redacted] acknowledged the booking and there were no schedule changes or service disruptions Orbitz has established a procedure for the situation which you have presented, that has been in place since 2009, stating if the travel is less than hours prior to departure, the airline is responsible regarding changes and re-accommodations such as the one you have presented According to my research, the first contact regarding the issue was the escalation to the Revdex.com Under the rules of the ticket, if a passenger does not utilize the outbound segment of the ticket, and no prior notification is given to the change flights or datesThe ticket becomes void, including the return portionThis policy is consistent throughout the airline industry, and the same rules would apply if you had booked the ticket directly from the airline or another travel agency While I recognize your disappointment and regret any inconvenience this may have caused, please understand that all travel agencies are required to follow the rules of the carrierThis entire fare was paid to [redacted] and Orbitz is required to adhere to all the airline's rules and restrictions Although I understand your frustration and dissatisfaction; we are confident that all pertinent information about the cancellation policy was presented to you during the booking process Regrettably, Orbitz is not in a position to compensate for any additional expenses due to the situation presented Ms[redacted] I understand this may not have been the answer you were looking for; however, we hope this explanation clarifies the reason Orbitz will not refund the amount desired of $1, Sincerely, [redacted] Orbitz Customer Relations Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/06/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept their policies I do not accept their process in offering a phone number to international travelers which is incorrect/unavailable during certain hoursHours that are not stated(Find the number- I found [redacted] - and call it.) I concede but I hope Orbitz can at the least offer better customer support

September 24, Revdex.com Orbitz.com - Alaska, Oregon & Western Washington Complaint Department Re: Orbitz Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Orbitz, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Orbitz, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Orbitz, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] regarding a request for a partial refund for a hotel bookingThe customer found that she was not able to use her reward “Orbucks” when paying for a reservation with [redacted] , as we are unable to apply reward points to [redacted] payments The customer agrees to the Orbucks Reward Program Terms of Use when signing up for the program, which states in part: The Terms and Conditions of this Program are subject to change as may be necessary to comply with such laws or regulationsBy participating in the Program, You release Orbitz and its affiliates and partners from all claims or liability regarding Your participation in the Program, including but not limited to any claims related to the earning and redemption of OrbucksOrbitz suppliers are in no way affiliated with or responsible for Orbitz Rewards Rewards Program administration Orbitz makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasingWe provide their selection details on several pages for your review, including the final payment screenThe payment screen shows what the customer’s final charge will be before they submit their final choice to complete their reservation The customer can cancel the booking before making their final payment if they are not in agreement with what will be charged to their account We regret the inconvenience this matter has cause, however Ms [redacted] retains her Orbucks in her account, still available for her use We are not able to refund the amount of the Orbucks she had intended to use, however the reservation is refundable at this time If she would like to cancel the reservation and re-book it as a hotel collect reservation, she can contact an agent for assistance in processing the [redacted] refund However, we are not able to guarantee the rate being offered by the hotel will be the same as her current booking We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, [redacted] Tier Corporate Customer Service

August 5, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case # [redacted] Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a hotel reservationWe understand the customer is unhappy about not being able to utilize her hotel reservation.Our records indicate that on July 12, the customer self-booked a hotel reservation for two travelers using Orbitz.comThe customer purchased a one night hotel reservation at [redacted] Suites of Concord, checking in on July 18, 2016, and checking out on July 19, 2016.On July 18, the customer called customer service due to the hotel not being able to locate her hotel reservationPer documentation the assisting agent called the hotel and was advised that due to the hotel being sold out the customer was not able to check-inAt Orbitz, we strive to provide the highest level of customer service, and it’s disheartening when one of our vendors does not work to meet that goal as wellWe regret that Ms [redacted] had a less-than-satisfactory experience when you stayed at the [redacted] Suites of Concord, and we hope that our relationship with her will not be negatively affected.Orbitz serves as a third party intermediary with travel providers such as hotels, car rental agencies and the airlines and is subject to the rules and restrictions of those providersAt the time of booking, Ms [redacted] agreed to the Terms of Use, which expressly provide as follows:The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of OrbitzOrbitz is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there fromOrbitz has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, [redacted] Tier Customer Service

April 21, Revdex.com Complaint Department – Orbitz.com Re: Orbitz Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Orbitz regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding flight reservationsWe understand the customer is requesting a refund for the $booking fee, and $for the amount of the [redacted] Airlines ticketOur records indicate on March 28, 2016, the customer booked combined one way fare flight reservations – itinerary [redacted] – using the self-service tool on the Orbitz websiteOn April 21, 2016, a refund in the amount of $was processed back to the customer’s original form of paymentThe amount of time it takes for the customer to receive a refund depends on the length of time it takes the airlines and the customer’s credit card company process refundsAs [redacted] Airlines was the merchant of record (the company that charges the customer’s credit card) for the amount of $44.00, Orbitz did not charge the customer’s credit card for the flight reservationsWe request that Ms [redacted] provide Orbitz with a copy of her credit card statement reflecting the charges from [redacted] Airlines for further reviewWe ask the customer to omit any personal information from the document, for security purposesOnce received, Orbitz will further assist Ms [redacted] in resolving this issueThe customer may submit the information through the complaint submission on the Revdex.com websiteThe actual cost of the airline ticket was charged by the carrier directly, in this case [redacted] AirlinesOrbitz serves as a third party agency for travel providers such as hotels, car rental agencies, and airlines; as such we must abide by and enforce the terms and conditions set forth by our partnersWe act only as an agent for their product and do not have the authority to override or to change their policies We hope that with the information provided, we have addressed all of the customer’s concerns and look forward to assisting them further with their future travel needsIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] Tier Customer Service

The Best Price Guarantee claim that Orbitz has is misleading to customers I booked international flight tickets through Orbitz as I used them multiple times in the past, although there were lower prices elsewhere So I submitted a best price guarantee claim as follows: -Could not submit the night of the booking due to a glitch in their submission box -Submitted it the next morning after speaking with an agent -Their policy says you get a response within hours, although the deadline for ticket cancellation with no charge is within hours -They kept saying that's their policy and were quite willing to cancel the tickets -I called them times in total to try to get a decision quickly, last of which while being placed on hold for 30+ minutes to get approval for the refund amount of ~$(for tickets) but the agent said she had all the information needed -I had to hang up to get an e-mail the next morning, ~hour after my 24-hour cancellation deadline, saying that they can't confirm that my screenshot was for tickets and I would need to resubmit the claim So I got stuck with the tickets that were the same price as the airline anyway as I was trying to be loyal to Orbitz In the future, I plan to get the best price and won't stick to Orbitz after this experience

Complaint: [redacted] I am rejecting this response because: This case is regarding [redacted] page hotel not [redacted] innPlease respond your answer in writing regarding [redacted] motelI already have answers from orbitz.com for refund and $bucksI just want to make sure the case of [redacted] motel is solved through Revdex.com.org for the future my record Sincerely, [redacted] ***

I had a very stressful experience while booking my vacation package with Orbitz on February 25, The agent that booked my vacation JC [redacted] put the wrong name on my airline ticket after I spelled out both my first and last name, he booked us for the wrong hotel charging my card $extra, and he also booked three airlines tickets when we only needed twoDue to several errors on behalf of Orbitz we had to cancel our whole trip and re-book our vacation at an addition cost to usThis is unacceptable customer service and as a loyal customer I am greatly disappointedOn top of the several mistakes that were made we were on the phone off and on for over seven hours trying to sort out all of these mistakesSeveral agents were rude and refused to let us speak to a superiorThey repeatedly informed us that the managers were busy with other customers, and left us on hold for several hoursThey then returned to the line with no solutions or compensation for the mistakes they made

July 3, 2017Revdex.comComplaint Department – OrbitzDear Revdex.com,Thank you for forwarding the Revdex.com consumer rebuttal from [redacted] We regret to hear Ms [redacted] did not accept our response and/or resolution offered.After reviewing the information provided we are unable to locate any car rental reservation with confirmation number [redacted] Furthermore trip ID/order number [redacted] is not available within our systemDue to this we are unable to assist with this complaint any furtherWe thank you for allowing us to address this matter furtherAs this matter is unable to be resolved, we respectfully request the Revdex.com close this case.Sincerely, [redacted] Tier Customer Service

Dear Mr [redacted] , Thank you for your follresponse, and I appreciate the opportunity to address your continued concerns We certainly regret to hear of your family situation, and your reservation has been thoroughly reviewed, and given every consideration However, the reservation confirmed was associated with a nonrefundable rate, and we advised prior to confirming the reservation We contacted the property on your behalf on two occasions, and but your refund request was declined We do show that this information was properly conveyed by our agents Mr [redacted] , I wish that my reply could be more favorable, but we are unable to grant your refund requestThank you again for the opportunity to address your concerns Sincerely, [redacted] Orbitz Customer Relations Tell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] .Although it solves my situation manually for now; the problem remains exactly the same for general public.In that; "unsubscribe" link in their marketing emails is not functionalCustomers also can't opt-out (when they lto their Orbitz web site account) from same marketing emails.Therefore; company is still failing to provide a solution to that problem Sincerely, [redacted]

September 27, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: [redacted] Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] regarding a flight reservationWe understand from Ms [redacted] complaint she is requesting credit for a future flight.Our records indicate on September 2, the customer self-booked a round trip flight reservation on Orbitz.comThe flight reservation was operated by [redacted] with flights departing from Atlanta, GA to San Diego, CA on September 17, 2016, and returning on September 24, 2016.Orbitz serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersAs [redacted] was the merchant of record and the company that charged the customer’s credit card, we have to abide by their rules and regulationsBased on the fare rules the customer agreed to at the time of booking, the tickets were non-refundable and non-changeableOn September 16, the customer called Orbtiz to change her flightPer documentation when the customer was advised at that time that if she would like to change her ticket she will have to sustain a change fee of $to utilize the rest of the credit for the ticketWe apologize about the misinformation that was provided by our agent.On September 27, Orbitz reached out to [redacted] and confirmed that Ms [redacted] was able to change her flight reservation without sustaining a change penalty fee due to providing medical documentationOnce again, we would like to apologize for the inconvenience you have experienced, and our regrets that we were unable to offer you a more satisfactory solution to this problemIt is disheartening when our clients feel that we have not met the standards to which we hold our organization and employees, as we attempt to provide the most efficient, quality service available.Despite the customers recent experience, we do value his businessOrbitz is willing to issued a $Orbitz Travel Coupon to use on a future trip, due to the inconveniencesThis coupon is valid towards the future purchase of an E-Special Rate hotel reservation, either as a stand-alone hotel or in a vacation packageThe coupon will appear in the booking path for the next qualified reservation, and it is valid until one year from the date of this letter.As the customer doesn't have a permanent account we are unable to provide the coupon at this timeWe request that Ms [redacted] create a permanent account and respond to the Revdex.com providing an email address to the new accountUpon doing this we will issue a $coupon to the customers permanent account.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, [redacted] Tier Customer Service

September 13, Revdex.com Orbitz.com - Alaska, Oregon & Western Washington Complaint Department Re: Orbitz Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Orbitz, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Orbitz, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Orbitz, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] regarding a refund request for a flight booking Our records reflect on September 2, the customer accessed Orbitz.com and self-booked itinerary [redacted] for a round trip flight departing on September 22, from Bismark, ND for Lawton, OK and retuning September 25, with [redacted] Airlines being the validating carrier and merchant of record who billed the customer’s credit card The customer states he attempted to access Orbitz.com to cancel his flights within twenty-four hours of booking and was unsuccessful We are not able to verify attempts to log into our site, however we do show his first phone call to our company requesting to cancel his itinerary was received on the afternoon September 5, when our agent notes show Mr [redacted] asked if he could still cancel his ticket and the agent provided that he was outside the initial cancellation window and his fare rules state that [redacted] Airlines will hold a credit for a year, which can be used with a $re-booking fee If the customer was unable to access Orbitz website, our agents are available 24/and had he immediately contacted us, we would have been able to assist in cancelling his itinerary within the twenty-four hour cancellation window provide by the airlines, for a full refund Orbitz acts only as a third party booking intermediary and as such we must abide by the terms and conditions of the vendors who offer their services on our site As Mr [redacted] waited three days to call Orbitz and request our assistance in cancelling his tickets, we were required to follow [redacted] Airlines fare rules that the customer agreed to when booking his tickets As [redacted] Airlines is the merchant of record, any refund would be processed by them Regrettably, Orbitz is unable to provide any refund for this itinerary as [redacted] Airlines will enforce their terms for this purchase We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, [redacted] Tier Corporate Customer Service

Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: S- [redacted] Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservationWe understand from Mr [redacted] complaint he requesting a refund for a recently booked car reservationOn ***h 15, 2016, we contacted Mr [redacted] to acknowledge receipt of the Revdex.com complaint.Our records reflect that on ***h 9, 2016, the customer self-booked a car reservation with OrbitzThe customer reserved a [redacted] or similar with [redacted] Car RentalThe car is due to be picked up on April 29, 2016, in Cleveland Ohio and returned to the same location on May 2, Due to a system error this reservation was duplicated three times.Upon further research, we are unable to verify as of ***h 14, the two of the customers car reservations were refunded in full leaving only itinerary as being activeWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, [redacted] Tier Customer Service Tell us why here

Initial Business Response / [redacted] (1000, 5, 2014/05/05) */ Dear Ms [redacted] The Revdex.com has shared your recent correspondence pertaining to you trying to reserve your flight while we were undergoing site maintenance, and that the incorrect email was entered during your booking processWe certainly apologize for any inconvenience this has caused, and I appreciate the opportunity to review your account and respond to your concerns Upon reviewing your account, I do show that Orbitz record locator PBORBXXXXXXXXXX was reserved under the incorrect email address of [redacted] @sbclgobal.netWhen this booking was confirmed, a new account was madeSince you already have an account under the email address of [redacted] @sbcglobal.net, I would not be able to use the same email address to correct the new accountHowever, if you have another email, such as a work email, we can change the account to that address so that you can get any updates on your upcoming tripOnce this trip has been completed, you would want to sign into your [redacted] @sbcglobal.net each time before making a trip to ensure that your Rewards points are properly earned Regarding your rewards points, I have subtracted the $in rewards earned for Orbitz locator PBORBXXXXXXXXXX, and placed them into the correct account under [redacted] @sbcglobal.netThis way, all of your points will be under the correct account As a web-based company, we do have to perform maintenance from time to time on our websiteThis is something that must occur on all websites, and as airline ticket prices are not guaranteed until ticketed, we are unable to offer a refund of the difference in fare if a ticket price increases during the maintenance periodPlease understand that Orbitz does not hold the funds for airline tickets reservedNevertheless, as a gesture of our sincerity, Orbitz would like to offer you a $USD future travel voucher on your next prepaid Orbitz.com hotel or vacation package bookingOur voucher is meant to emphasize our commitment to you, and we remain hopeful you will continue using Orbitz for your travel planning needs Here are the instructions for the future travel voucher: When you make your next booking on Orbitz.com, please forward a copy of the Orbitz Travel Document e-mail to us at [redacted] @Orbitz.comPlease reference case number XXXXXXX and my letter offering the $voucher in your requestOrbitz will then issue a credit to the card used for the new bookingThis offer is valid until [redacted] 5, MsWhittemore, we appreciate your business, and we hope you will provide us with a future opportunity to serve you with your travel planning needs Sincerely, [redacted] Orbitz Customer Relations Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/05/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thats fine I understand your a web bassed business and have to pull maintainance now and then, but if youre going to direct people to your phone line you need to staff it adequatelyI tried to call the phone line only to be met with a ridiculous hold time Also, Although I realize the typo was my fault, I'd like to suggest that If you add a safety where people have to type their email address twice it could catch typos and save a lot of hassleEspecially since there is no way behind the scenes to move a trip from one account to another once its booked Now that I advised of what my typo was I was able to go in and change the email myself to a secondary email, however your rep was going to resend my receipt and never didCan you please resend my receipt to the the [redacted] address Final Business Response / [redacted] (4000, 10, 2014/05/07) */ Dear Ms [redacted] Thank you for your follreply, and I appreciate the opportunity to respond to your continued concerns We do appreciate your feedback, and we apologize again for any confusionPlease know that I have forwarded your itinerary to the new email address of [redacted] @email.comYou can also print and view your itinerary via your "My Trips." Ms [redacted] , thank you again for the opportunity to respond to your concernsWe do appreciate your business, and hope that we have a future opportunity to serve you Sincerely, [redacted] Orbitz Customer Relations

March 10, Revdex.com Complaint Department - Orbitz Re: Orbitz Case #: [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com consumer rebuttal from [redacted] (Revdex.com complaint #[redacted] )We regret to hear the customer did not accept our response and/or resolution offered Orbitz’s goal is to provide an exceptional customer experienceThe customer provided further documentation related to refund request After further review of Ms [redacted] complaint, we can confirm on October 17, 2016, the customer requested to cancel the reservation and agreed to the airline’s cancelation policyThe customer also agreed to the airline ticket terms and conditions at the time the reservation was originally booked Orbitz’s acts only as a third party intermediary for airlines, and once a reservation is canceled, the airlines takes control over the ticket and determines the rates available at the time a customer chooses to use the creditOrbitz website flight prices are for new reservations only which are also set up by each individual airline Orbitz continues to stand by our original replyWe maintain that Orbitz did not have control over Ms [redacted] flight ticket after she requested to cancel itOrbitz was advised by the airline further assistance would be on their end therefore no compensation can be provided We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, [redacted] Corporate Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHere is the information that Orbitz requested: Email used to make a reservation: ***@gwu.edu Itinerary # [redacted] Thank you, Itinerary # Sincerely, [redacted]

October 5, Revdex.com Chicago & NIllinois Complaint Department Re: [redacted] Case: [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com consumer rebuttal from Mr***We followed up with Hahn Air this morning and were advised that they have received approval to refund Mr***’s return flightsThey provided a waiver code that they received from [redacted] AirWe processed a refund of $1228.44, on Mr***’s behalf on October 5, Most Airlines request up to two billing cycles for the refund to appear on a customer’s statementAgain, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] Corporate Correspondence Team