Orbitz

January 10,
Revdex.com
Orbitz.com - Alaska, Oregon & Western Washington
Complaint Department
Re: Orbitz Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Orbitz, Incregarding an issue from our
customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Orbitz, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Orbitz, Incis responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a refund for cancelled flights under a Vacation Waiver Insurance policy
Our records reflect on January 13, the customer accessed Orbitzl.com and self-booked package itinerary ***The reservation included flights departing Rochester, MN January 113, for Cancun, Mexico returning January 20, 2018, a stay at *** Cancun Centro Resort for corresponding dates, and a Vacation Waiver Policy.
The customer cancelled her vacation and was expecting to be refunded in full for her itinerary through the Vacation Waiver Policy. The terms of the policy are available prior to completing the itinerary purchase and also a link to the terms and conditions of the policy are available on the itinerary that is emailed to the customer immediately upon completing their booking
With regard to Ms*** policy, the following terms were provided:
If you purchase a Vacation Wavier, you may change or cancel your Trip for any reason one time prior to the Scheduled Start Time, and we will:
•Process that change or cancellation on your behalf with the applicable travel providers (airline, hotel, rental car company, destination activity provider, etc.);
•Waive our own change or cancellation fees (if any);
•Return any amounts refunded by the travel provider(s) to you;
•Refund any amounts withheld by the travel provider as a change or cancel fee;
•Apply any travel credits awarded by a travel provider to your account with that travel provider (subject to provider’s redemption policies and restrictions); and
•When you redeem these travel credits, we’ll reimburse you for any change or cancellation fees you are charged by a travel provider at the time of redemptionYou are responsible for any increase in the cost of your Trip as a result of any change or cancellationYou are responsible for any increase in the cost of your Trip as a result of any change or cancellation
How do I get a refund for my flight?
First, contact Customer Service to change or cancel your flightThe airline will refund your flight in the form of travel credits with that airlineYou may then use those credits to purchase a new ticket on that airlineWhen you redeem those travel credits through Customer Service the airline will apply a change or cancellation fee in accordance with its redemption policy
We will refund you an amount equal to the change or cancellation fee charged by the airline at the time of redemptionYou will then be charged the full price of a new ticket on that airline, less the amount of any travel credits remaining in your account
Note that the full price of the new ticket may be greater than the price of your original flight
The Vacation Waiver only returns actual amounts refunded by the vendor and will provide a refund of any cancellation or rebooking fees charged by a vendor, such as the airline when the customer uses the flight credit held by the airline when a flight is cancelled
Further, Orbitz listened to the customer’s phone call with our agent when she contacted us to inquire about cancelling and at no point did the agent tell the customer she would receive a full refund for her flights. She was heard making that statement but our agent did not agree to the refund as the airline is the Merchant of Record and they set the fare rules for all flights. As a booking intermediary, Orbitz must uphold all terms set by the vendor. The airline will hold the customer’s credit for a period of one year, according to her flights fare rules, and if she chooses to use her credit, at that time Orbitz will refund her any rebooking fee or penalty charged by the airlineThe hotel portion was refunded on October 9, 2017, as the customer indicates
Orbits is not able to refund her for the flight portion of her itinerary, as requested
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
*** ***
Tier Corporate Customer Service

Complaint: ***
I am rejecting this response because: Listen Orbitz makes it confusing on how to use the creditYou talk in terms as that we should this as consumers on how to use the credit but yet theres no where on Orbitz website on how to use the creditWhy don't you address this issue with Orbitz executives! You think that if Orbitz really wanted to allow you to use your credit hassle free it would up under my account, but it doesn'tWhy don't you address this issue! You think Orbitz would have a special number for you to call but again Orbitz doesn't!Orbitz seems to like it this way which again is confusing for the consumerAgain if you wanted to make this right you would apply the credit towards my trip and address these issues with executivesJust exactly again who keeps the unused credits Orbitz some of the money all of the money? I have no use for another trip the money has now gone out of my hands and into Orbitz and the airline!Orbitz doesn't care as well as you don't! And as far as remembering what conversation took place and when I don't have the slightest so don't assume whether it's recorded or notDo you remember every conversation that takes place!Again Orbitz makes it confusing! Again once the media gets wind of this practice I'm sure then they will change everything and anything when it comes to creditsYou are only going to resolve this with either a credit towards my trip or a refundAnd again this is indeed legalized theft!Keep up the good work Orbitz you just added another unresolved complaint to the other 900+ and growing unresolved complaintsOrbitz hassle free I think not
Sincerely,
*** ***

Dear Ms***, The Revdex.com has shared your recent correspondence pertaining to your disappointment in our services, and your refund requestI appreciate the opportunity to respond to your concernsWith the information provided in your correspondence, I am unable to locate the
booking in question. If you could please forward your confirmation number, and more information regarding the problems you have encountered, we will be happy to review and address your concernsMs***, as soon as the requested information has been received, we will review and address your concernsSincerely, *** *** Orbitz Customer Relations

April 24, Revdex.com Central Ontario Complaint Department Re: Orbitz Case #: *** Dear Revdex.com, Thank you for taking the time to contact Orbitz.com regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which
have been brought to our attentionOrbitz, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz.com is responding to the consumer complaint from *** *** (Revdex.com complaint * *** regarding an airline creditUpon researching the customer’s complaint, we were not provided with an itinerary linked to the complaint Ms* *** filedThe email address provided is also not linked to any account for Orbitz line of businessWe understand Ms* *** has already contacted us by phoneHowever, for quicker assistance Ms* *** may wish to contact Orbitz once again to speak to a supervisor and provide the email address so they may look up her account and provide a final solutionWe thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, *** *** Orbitz Customer Support

Dear ***,The Revdex.com has shared your recent correspondence pertaining to your car booking in San Antonio I appreciate this opportunity to respond to your concerns.It is my understanding that you confirmed a car reservation on Orbitz for a car reservation with
*** to for pick up on January However, when you attempted to pick up the car, *** advised you that you did not have a reservation Furthermore, you contacted Orbitz Customer Service to assist with your booking, and the agent advised the booking had been confirmed and even spoke with *** agent, who was unable to locate the bookingAt this time, we are unable to confirm how this unfortunately situation occurred, and I have escalated your concerns to *** for further assistance Also, please understand due to the time frame, Orbitz is unable to confirm a car reservation with such short notice, and you were advised to contact *** directly to confirm your booking I apologize for any inconvenience you may have experienced ***, upon further review, I found that Orbitz issued a voucher in the amount of $for your inconvenience However, today I will change the amount to $65.00, the amount of the car rental ***, Orbitz values your business, and we hope to have an opportunity to serve you in the future with your travel planning needs.Sincerely,*** ***Orbitz Customer RelationsChicago, IL

Initial Business Response /* (1000, 5, 2015/09/28) */
Dear ***
The Revdex.com has shared your recent correspondence pertaining to the Arts Factory Lodge*** not having your room type available upon your arrival, and you were placed in a dormitory room typeOn behalf of
Orbitz, I apologize for your disappointing experience, and appreciate the opportunity to review your account and respond to your concerns
Upon reviewing your account, I do show that one of our Customer Service Supervisors have already contacted the property regarding your concernsThe property has advised that they failed to record the booking, and did not have your room type availableDue to only having dormitory room types available, they did authorize us to refund you in full for your stay due to the inconvenienceThe refund in the amount of $has been processed to the card used to confirm your booking, and the $in Orbucks redeemed has also been refunded
*** we certainly understand the inconvenience this has caused, and as a gesture of our sincerity, I have added $in Orbucks to your account for future useThese can be viewed by logging into your Orbitz account and clicking on the "My Orbucks Activity" tabThey are valid until September 27,
*** we apologize again for this disappointing experienceWe do appreciate your business, and hope that we have a future opportunity to serve you
Sincerely,
***
Orbitz Customer Relations

Dear Mr***, The Revdex.com has shared your recent correspondence pertaining to your search for a hotel reservation via ***, and the rates no longer being available.&n**p; On behalf of Orbitz, I apologize for the disappointment this has caused, and appreciate the opportunity
to review your account and respond to your concernsAt Orbitz, we make every effort to ensure that all rates are updated as quickly as possibleAs this issue was continually occurring via *** directly, this is not necessary a problem generated by Orbitz.&n**p; This is an issue that would need to be reviewed by *** directly.&n**p; Please know that our most up to date rates are available via our we**ite directlyMr***, we certainly apologize for any confusion that rates being displayed via *** has caused.&n**p; We do appreciate your business, and hope that we have a future opportunity to serve you.&n**p; Sincerely, *** *** Orbitz Customer Relations Tell us why here

Initial Business Response /* (1000, 5, 2015/09/24) */
Dear ***
The Revdex.com has shared your recent correspondence pertaining to your cancelled bookingsI have also found that you posted your concerns on social mediaOn behalf of Orbitz, I apologize for any confusion, and
appreciate the opportunity to review your account and respond to your concerns
I have reviewed your reservation history to better understand the nature of your concernsUpon reviewing your account, our records show you made reservations on our website, using the same nameFurthermore, you feel this was a website error, and your bookings were partially refundedPlease know I have found that each booking was reserved via our website, under the name of* *** that is associated with the email address of - [email protected] has confirmed your reservation history in our website logs, as well as the underlying airline reservation systemWe have found that the name was added correctly, and does not show that there were any website errors during your booking process
You also go on to say that you did not request your tickets to be refundedHowever, our Customer Service agent refunded your tickets per British Airways rules stating because the date of births in the two bookings did not match, and your only option was to have the tickets refundedAs an agency, Orbitz needs to abide by the airline's rulesI do understand that you did not request the refund, but Customer Service was doing all possible to resolve your caseWe regret that the one good ticket was also refunded during the process and apologize for any inconvenience this may have caused
Nevertheless, I see there is a resolution to your caseI found that you contacted Orbitz Customer Service on September 23, and they have issued new tickets for*** and *** *** and that Orbitz Customer Service will refund you the difference of the fare increaseHowever, Orbitz is not the position to offer any compensation for the third booking
We certainly regret your disappointment in our services, but we were making every effort to assist with your requestI look forward to hearing back to you and assist with your booking needs
Sincerely,
***
Orbitz Customer Relations
Chicago, IL

Dear Ms*** The Revdex.com has shared with us your recent correspondence regarding your experience with OrbitzIt is my understanding that you are requesting a refund for your stay at the Melia Tropical All Inclusive from September
12-14, I appreciate the opportunity to review your account and respond to youOn behalf of Orbitz, I would like to apologize for any frustration this has caused youPlease know that we do regret your disappointment; however, we have contacted the property on several occasions and a refund has not been grantedUnfortunately, as Orbitz has been charged in full for your bookings, and we are unable to offer a refundNevertheless, we do value you as a customer, and as a gesture of sincerity for your disappointing experience we have added $in Orbucks to your accountThey are valid until January 20, and are available to be used towards your next qualifying prepaid hotel bookingMs*** we appreciate your business and hope you will continue to use Orbitz in the future for your travel needsSincerely, Shalon *** Orbitz Customer Relations Chicago, IL

Dear Mr*** The Revdex.com has shared with us your correspondence regarding your recent experience with OrbitzIt is my understanding you state you were unaware that the credit from your cancelled flight to Boston, Orbitz record locator ***
had an expiration dateI appreciate the opportunity to review your account and respond to you On behalf of Orbitz, I would like to apologize for any frustration this has caused you Please know per the fare rules placed on your ticket by *** Airlines, which were provided to you during the booking process on the Orbitz site and again when you canceled the reservation via the website, the credit you received when cancelling the flight was only valid one year from the original booking date, January 16, With a goal of being fair with all customers, airlines have developed uniform guidelines in applying their tariffs and fare restrictions, and there are generally no exceptions granted to these guidelines. As a travel agency, Orbitz is required to apply the applicable airline fare rules when rebooking a ticket using a credit from a canceled tripUnfortunately, as a distributor of tickets for the airline, we do not have authorization to extend the validity date of a credit from a canceled flight Nevertheless, we do value you as a customer; therefore, we would like to offer you a future travel voucher for the amount of your ticket, $285.20, to be used on your next Orbitz.com bookingOur voucher is meant to emphasize our commitment to you, and we remain hopeful you will continue using Orbitz for your travel planning needs Here are the instructions for the future travel voucher: When you make your next booking on Orbitz.com, please forward a copy of the Orbitz Travel Document e-mail to us at ***. Please reference case number and my letter offering the $voucher in your request. Orbitz will then issue a credit to the card used for the new booking. This offer is valid for one year from the date of this letter, until July 5, Mr*** we wish our response could be more favorableWe appreciate your business and look forward to serving you in the future with your travel needsSincerely, *** *** Orbitz Customer Relations Chicago, IL

March 10, Revdex.com Chicago and Norther Illinois Complaint DepartmentRE: Orbitz Case ***Dear Revdex.com, Thank you for taking the time to contact Orbitz regarding an issue from our customer We appreciate the Revdex.com allowing us to address the
comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Orbitz is responding to the consumer complaint from *** * *** (Revdex.com case number ***) regarding a customer service experienceWe understand *** * *** is requesting a refund.Our records show *** * *** or a person authorized for her account, reserved an Economy 2/4Door Car for three days with Economy Rent a Car with pick up on February 20, The reservation booked was “Pay Now” with the rental car agencyThe rental car agency charged the customers card at the time or reserving, and the terms of their agreement included: No cancellation or changes are allowed for this rental.Our customer contacted us after piadvising the car received didn’t have a USB port, and that a car with a USB port had been specifically requested at the counter when picking upWe were advised, after receiving the car the issue had been addressed the vendor, who only offered that the cigarette lighter could be used if an adaptor was obtained or purchased. Our agent reached out to the vendor to advocate for our customerThe vendor advised that the matter had been addressed prior to taking the car, and the customer chose to take the carThe response from the vendor hadn’t been satisfactory to our customer, and escalation to a supervisor was requested.The availability of specific adaptors in a car is a special requestThe availability of special requests should be confirmed prior to reservingIn some cases, only some car vendors may be able to fulfill the requests, and they may have requirements, such as reserving specific car types.Orbitz.com is a third-party website that offers travel items for sale from our vendorsThe policies and pricing for those items comes from the vendors wo sell themOrbitz is unable to set or modify vendors policies or pricing, or provide refunds on their behalf.Towards the end of the call with our customer the line did disconnect multiple timesIn reviewing the calls, we found the assisting agents were professional and empathetic, and called the customer back multiple times to ensure her call was transferred to a supervisor, and that she could voice her requests and commentsIn the first attempt to transfer the customer to a supervisor the call disconnectedThe customer received a call back from both the agent that was transferring the call, and the supervisor receiving the callDuring that time the customer was transferred to a second supervisor, where the call disconnected againBoth supervisors continued to contact the customer multiple times until the customer ended the calls with each.Each of the agent, and the two supervisors work in busy call centersAt times it was possible to hear other conversation in the background and laughterWe want our customer to know this was in no way pertaining to her call, and that our goal was to advocate for her with the vendor regarding her concerns. We regret that our customer had this perception at a time when we were already trying to assist her with a communication matter with the vendorA coupon has been added to the customer’s account for up to $off the base price of a prepaid hotel or hotel package purchased in the account within the next monthsTerms and conditions for the coupon are viewable in the account.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely,*** ***Corporate Customer Service

on 12/17/2015, I booked my reservation on orbitz.comafter 30mins, I found another wedsite that is having the same hotel but cheaper price, I then file a low price guarantee claimtoday 12/21/2015, I still not even get any response , they suppose to email me in hoursi have made my call to customer service timeand they dont seem to be able to help and stated they do not have access to low price guaranteetheir low price guatantee is a joke

February 5, Revdex.com Chicago and Norther Illinois Complaint DepartmentRE: Orbitz Case ***Dear Revdex.com, Thank you for forwarding the Revdex.com consumer rebuttal from *** ***We regret to hear she didn’t accept our response*** is responding to the consumer complaint (Revdex.com case number ***).We have reviewed the rebuttal and found that no new information has been providedThe original complaint from *** *** stated, “On January I was contacted by one of your representative about a schedule change.” We found that to be the casePrior to that, we contacted the airline and received options for alternative flights on the same date of travel that we may offer our customerIn speaking with *** ***, she didn’t initially accept the options provided by the airline and requested a flight departing the date priorWe followed up with the airline again advocating for her request, and we contacted our customer once we received the final response from the airline. We understand that the process it took to re-accommodate her flights was longer than expected and regret any inconvenience this causedAny delay in response with Ms*** was due to awaiting final response from the airlineAs these changes are issued by the airline Orbitz does not regularly compensate for any airline initiated schedule change related issuesThe $refund and $coupon provided were done as a courtesy as we understand the inconvenience schedule changes cause.Thank you for allowing us to address this matter furtherAs this matter has been resolved and no additional information has been provided, we respectfully request the Revdex.com close this caseSincerely,*** ***Corporate Customer Service

Dear Ms***,
The Revdex.com has advised us of your complaint regarding a recent
airline ticket purchase on our websiteMy understanding is that you purchased
two tickets on our website, one for *** *** and one for *** *** *** ***
The booking was
made on August 6, by one of our agents in the contact center
When you review the information a few weeks later, you realized there was an error
with the spelling on the namesYou contacted Orbitz and spoke with a supervisor
named ***, who first said they would be unable to make a correctionHe did say,
however, that he would put a note in the booking and send the information to the
airlineHe also said that an investigation was needed and that it would take a few days
to investigateOn September 26, 2015, *** called you back to advise that after the
investigation, it was discovered that there was an agent error made, and that he would
have to create dummy file, and charge your card again, but that the money would be
refundedYou questioned him because you wanted to make sure you were going to get
a refundHe assured you that you would receive a refundOn October 12th, you contacted
Orbitz because the funds had not been returned to your credit cardAgent *** said that
She would have to look into it and give you a call back, but you did not receive a return phone
CallYou contacted Orbitz again on October 13th and spoke with *** againAt that time, he
Told you that you would not receive a refund because it was not an agent error, but an error
on your partYou asked to speak with a supervisor at that point, and after talking to them,
were offered $to "meet you halfway"You were also advised that when *** advised
you of the refund, that he misspoke since he did not have the results of the investigation
They repeated again that the claim was denied
On behalf of Orbitz, I apologize for the inconvenienceIn review of this booking, I show that
we have conducted a further investigation and issued a refund to you in the amount
of $on October 16, Please be assured that we appreciate your business
Thank you for reaching out to us in this matterWe hope to have an opportunity to serve
your travel needs in the future
Sincerely,
*** ***
Orbitz Customer Relations

Initial Business Response /* (1000, 5, 2014/10/21) */
Dear ***
The Revdex.com has shared with us your correspondence regarding your recent Orbitz experienceI understand you would like remove your email addresses from our email distribution listI appreciate the
opportunity to review your account, and respond to you
Please know, I've updated your accounts, and you are now unsubscribed from our marketing and promotion emails to your email addresses, ***@gmail.com and ***@nwacs.orgAs we pull mailing lists in advance, it may take up to days for your email addresses to be fully purged from all our listsWe apologize in advance for any inconvenience
Thank for your interest in Orbitz.comWe hope that when your plans call for travel in the future, you will think of us at Orbitz
Kind regards,
***
Orbitz Customer Relations
Chicago, IL

Dear Mr***The
Revdex.com has shared your recent correspondence with the
dissatisfaction during your stray at The Resort at Governor's Crossing. I appreciate this opportunity to respond to
your concerns.At
Orbitz, we offer a broad range of hotels and resorts for all
different customer
typesDue to the large number of hotels offered on the Orbitz website, we are
unable to visit each hotel. So, to help
our customers make the best decision for their vacation, we now include
customer feedback and ratings relating on their experience at hotel properties
shown on our website. This information
is included in the “Reviews from our users” section shown during the hotel
selection process. This valuable
information may be used in helping you to determine your choice of hotelThese
ratings are unbiased and are in no way meant to indicate an endorsement by
Orbitz or the hotel property.Please
know that we have contacted the property on several occasions to request a
refund, and our request was unfortunately denied. Also upon your request you requested the property
to call you back, which you go on to say you have not received a foll
call. We certainly regret your
disappointment in our services, but we have made every effort to refund your
stay; however, we are unable to grant your refund request for the nights that
were utilized. As a travel agency,
Orbitz needs to abide by the hotel’s policies, and we have been charged in full
for your booking. Mr
*** we certainly understand your concerns, as a gesture of our sincerity,
Orbitz would like to offer you loyalty points in your accountThese are
available for you to use immediately toward a prepaid qualifying hotel booking.Thank
you for your feedback, and I hope that you do choose to place a review on your
hotel experience. We appreciate your
business, and we hope you will provide us with a future opportunity to fully
restore your confidence in our products and services.Sincerely,Luisa ***Orbitz
Customer RelationsChicago,
IL

Initial Business Response /* (1000, 5, 2014/11/12) */
Hi Mrs.***
Thank you for contacting Orbitz via the Revdex.comWe appreciate the opportunity to review and respond to your concern
I understand that you found the *** to be unacceptable due to hotel
renovations in October Therefore you stayed at an alternative hotel and requested refund from OrbitzHowever, to date you've not been provided any refund or credit
Mrs.*** on behalf of Orbitz I sincerely apologize for this unfortunate situationAs you've been previously advised the *** failed to authorize any refund - stating that the reservation was non-refundable; no matter the reason for cancellationPlease know that our representatives have been advocating for your refund since your first contactRegrettably, we've been unsuccessful
However, regardless of the lack of consideration from ***, Orbitz honors our commitment to mutual customersTherefore, as a one-time courtesy we've authorized direct refund of $155.73USD to card ending Typically our credits process within business daysPlease do let me know if your credit does not appear
Mrs.*** thank you for bringing this matter to our attentionWe appreciate your patience while this issue was investigated and apologize for any inconveniencePlease be assured Orbitz values your business and we sincerely hope for future opportunity to serve your travel needs
Kind Regards,
***
Orbitz Customer Relations
Chicago, IL

Dear Ms***, The Revdex.com has shared your recent correspondence with Orbitz so that we may assist you furtherIt is my understanding that you are upset to find that your credit from a canceled trip has already expiredI appreciate the opportunity to review your account, and
respond to your concernsAfter reviewing your reservation under record locator ***; I do show per the terms and conditions placed on the ticket by *** Airlines; you had to rebook and commence travel by March 22, However, I would like to resolve this more to your satisfactionWe value you as a customer, and as a gesture of goodwill, Orbitz has issued you a $USD future travel voucher (this is the amount of your credit minus the $penalty feeThe voucher is to be used toward your next Orbitz.com prepaid bookingWe remain hopeful you will continue using Orbitz for your travel planning needsHere are the instructions for the future travel voucher: When you make your next booking on Orbitz.com, please forward a copy of the Orbitz Travel Document e-mail to us at ***@customercare.orbitz.comPlease reference case number *** and my letter offering the $future travel voucher in your requestOrbitz will then issue a credit to the card used for the new bookingThis offer is valid for one year from the date of this letter, until March 23, Ms***, thank you for allowing me to review this with youYour business is truly appreciated, and we hope to have an opportunity to serve you in the future with your travel planning needsSincerely, *** *** Orbitz Customer Relations Chicago, IL

March 29, Revdex.com Chicago and Norther Illinois Complaint DepartmentRE: Orbitz Case ***Dear Revdex.com, Thank you for taking the time to contact Orbitz regarding an issue from our customer We appreciate the Revdex.com allowing us to address the
comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Orbitz is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a hotelWe understand *** *** is requesting a refund.Our records show on February 21, *** ***, or a person authorized for his account, booked a Room, King Bed with Sofa bed for six nights with the *** *** Aurora-Denver Conference Center, checking in on March 2, 2018, and a Compact SUV for six days with Enterprise, for pick up on March 2, 2018, for a total of $1547.95.On March 3, we received a call from *** *** asking if he could have a refund if he checked out earlyWe contacted the hotel and we were advised that unused nights could be refunded after checking out. Our customer called to follow up on the refund, and we contacted the hotelThey advised they would need the key to the room back before they could complete the authorization of the unused nightsWe advised *** *** to return the key to the hotel.We recently followed up with the hotel regarding the refundThey advised they received what they neededThe billing for the checkout was based on the checkout time being at 4:PM on March 3, They charged for the nights of March 2nd and March 3rd, as it was past the checkout time of AMThere was an additional early check out fee of 70% of the night of March 4thThe remaining balance of the reservation was refunded in the amount of $on March 29, The refund timing varies based on the processing time of the credit card company. We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely,*** ***Corporate Customer Service

I ordered flights tickets in December
Couple weeks later this itenerary was cancelled due to airline schedule change
I was given 50$ coupon for inconvinience, that was supposed to be good for year
I tried to order different flight tickets on January 3rd, and found out that my coupon was expired
And that was less then month after the issue date !
I called customer service and after spending about hours on the phone talking to CS and being oh hold,
I was told that there is a problem in the system and coupon cant be reissued now, but if I call back in 1-weeks,
they will give me a 100$ coupon that I can use for flight reservation
Two weeks later I called customer service again, and again after hours on the phone,
and I am told that 100$ coupon can be used only on hotel
I do not need it for hotelI do not need hotel at all I need 100$ coupon for a flight !
I already lost a whole month because of their system problems and run-around with all representatives
The ticket prices gone up by 300$ ! And now they telling that I cant use 100$ coupon for a flight reservation??
Really ?
I am not even mentioning that all customer service reps are in india and can barely speak english
Well orbitz, I hope you get what you deserve and people will stop buying from you